Ratings based on 1,187 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Good base for Auckland

Posted Dec 31, 2014
Pros: Location, having kitchenette and table with chairs
Cons: Some additional utensils for kitchen ( already advised to hotel in their customer feedback request form)
Location: Easy stroll to Albert Park, Queen Street, Sky Tower and waterfront. We also walked to the Domain and The Auckland Museum which was well worth visit.
Stayed here for 3 nights on arrival from UK. Reception staff were pleasant and very helpful. The room was comfortable, clean and well located for walking to all the main attractions in the city. The kitchenette was good and enabled us to self cater using nearby supermarkets. The only shortcoming for us was the limited utensils provided in the kitchen which restricted what we could cook which was a shame. If you just want to warm things in microwave, make sandwiches or bring in takeaway then this would be perfect set up. If you want to cook food or prepare salads etc then you might need to bring additional equipment with you.
3 out of 5
by A verified travelerfrom Wellington, NZL

Getting run down and overpriced

Posted Dec 19, 2014
Nice enough hotel, but has become quite run down, not really clean enough and it is overpriced for what you're getting. Valet is the only parking option (at $35 a night); rooms had no book with room service and check out times etc. beds were hard, dishes were dirty, just not what it used to be unfortunately, won't be staying again.
3 out of 5
by A verified traveler

OK if u don't expect too much

Posted Dec 16, 2014
Quite good location esp for the art gallery but up the hill from britomart and not really 'in town' The staff at the front desk were very pleasant and professional Rooms were disappointing, very small and not what I expected for the price
5 out of 5
Recommended
for Everyone
by A verified travelerfrom auckland

Perfect

Posted Dec 7, 2014
Loved the view and how spacious and comfy it was! Made me want to live that apartment inner city kind of life :)
4 out of 5
by John Corbettfrom New Zealand - Bay of Plenty

Posted Dec 4, 2014
Pros: Breakfast
Cons: Waiting
4 out of 5
by BRIAN SMITHfrom New Zealand - Canterbury

Posted Dec 3, 2014
Pros: It was quiet
Cons: Small bathroom
Location: Just right
4 out of 5
by Trevor Shanahanfrom New Zealand - Auckland

Posted Dec 1, 2014
Pros: Convenient to conference venues
Cons: Tired decor
Location: Close to everything
Facilities: Basic; Value: Acceptable price; Service: Courteous; Cleanliness: Tidy;
4 out of 5
by Dee Hocklyfrom New Zealand

Posted Nov 26, 2014
Facilities: Typical; Value: Fair price; Service: Polite; Cleanliness: Pleasant;
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NZ

Short Stay in CBD

Posted Nov 20, 2014
Pros: Great views over the balcony + proximity.
Cons: Bathrooms need hand towls. Only flannels and bath towels were provided.
Great location to everything CBD related.. Short walk to everything 'downtown'. Staff were friendly and professional; handled our queries promptly and made our stay easy.
5 out of 5
by Miriam Penniallfrom New Zealand - Auckland

Posted Nov 19, 2014
Pros: The upgrade to bigger room with amazing balcony
Location: New Zealand
Facilities: Good, Nice ; Value: Great deal; Service: Go the extra mile; Cleanliness: Lovely;