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Reviews of Baymont by Wyndham Augusta West

2.5 out of 5
Baymont by Wyndham Augusta West
629 Nw Frontage Road, Augusta, GA

Reviews

6.8
Rating 10 - Excellent. 200 out of 620 reviews" "
Rating 8 - Good. 132 out of 620 reviews" "
Rating 6 - Okay. 80 out of 620 reviews" "
Rating 4 - Poor. 73 out of 620 reviews" "
Rating 2 - Terrible. 135 out of 620 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I ever stayed at me and my gf really enjoyed it
Stayed 2 nights in Apr 2024

8/10 Good

Nadia, Hampton

Business traveler
Liked: Staff & service
Hallway smelled of cigarette smoke
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Guest,Thank you for being our guest and sharing your feedback. Please know we do all we can to ensure our smoke-free policies are adhered to, and we ask that our team be notified if any of our guests see that this is not the case. We hope you enjoyed your stay otherwise and look forward to welcoming you back and impressing you further.

8/10 Good

Vern

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
noise
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear guest,Thank you for taking the time to review your recent stay with us. Although we're delighted that you enjoyed your experience overall, we apologize for any inconvenience you had regarding noise. Should you return to the area, we hope we have the opportunity to provide a much more pleasant stay for you.

8/10 Good

thomas

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

NICOLE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel served our needs (safe, clean & friendly staff) for Masters weekend. Because of the demand on hotels for that event, prices were high but expected. The pool is on the highway side of the hotel (noisy from cars/trucks) which is too bad because if it was on the back side, it could’ve been more quiet & enjoyable but we didn’t come for the pool so all good… just a note of expectations for others.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear guest,We were happy to provide you with clean, welcoming accommodations during masters weekend, and we're glad you enjoyed your visit overall. If you find yourself back in the area, please come see us again.

2/10 Terrible

Ronak

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not like to stay here
Stayed 7 nights in Mar 2024
Response from General Manager on Apr 14, 2024
Dear guest,Thank you for taking the time to leave us feedback. We sincerely apologize that you did not enjoy your stay with us and wish there was something we could do that would make it a better stay. That said, if you have specific feedback, we are open to constructive suggestions. It was a pleasure to host you, and we hope you had a safe trip home.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is fantastic!
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Dear guest,It's wonderful to know that you had a great time with us overall, and we appreciate you highlighting our amazing team members. We hope you'll come back and join us again soon for another amazing visit.

10/10 Excellent

Regina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super nice
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear guest,Thank you for your glowing review of Baymont Inn & Suites Augusta West Hotel! We're delighted to hear our friendly team left a tremendous impression on you. It would be wonderful to welcome you back soon for another exceptional stay.

10/10 Excellent

Loren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, the property felt safe. The rooms were clean and up to date. The shopping and dinning options are great.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear guest,Thank you for sharing your feedback with us! We're delighted you found our team friendly and felt secure during your stay. It's also wonderful that you appreciated our well-appointed rooms and the diverse shopping and dining options nearby. We can't wait to welcome you back to Baymont Inn & Suites Augusta West Hotel for another fantastic experience!

10/10 Excellent

Echols

Liked: Cleanliness, staff & service, amenities
Good room
Stayed 1 night in Jan 2024
Response from General Manager on Apr 5, 2024
Dear guest,Thank you for taking the time to leave a review. We're glad to hear you were able to enjoy our comfortable, modern rooms, and hope you'll come visit us again soon.

8/10 Good

yoniberto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the employees doing good job
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 5, 2024
Dear guest,Thank you for choosing to stay with us at Baymont Inn & Suites Augusta West Hotel. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled our friendly team was able to uphold this standard. The pleasure was all ours, and we hope to welcome you back in the future.

6/10 Okay

Dylan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Everything was nice just had to kill 8 roaches in my 2 nights stay
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Dear guest,We appreciate your feedback, and we're happy to see much of your stay was pleasant. However, we apologize for any concerns about unwelcome visitors, and we'll look into your comments further. Should you be in the area again, please consider coming back to see us.

8/10 Good

Kesha

Stayed 2 nights in Mar 2024

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Devan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear guest,It was a pleasure having you stay with us during your recent visit. Thank you for taking the time to share feedback. Should your travels bring you back to the area, we hope that you will choose Baymont Inn & Suites Augusta West Hotel for your stay again.

10/10 Excellent

Whitley

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, very clean
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Guest,Thank you for your stellar review of your visit with us at Baymont Inn & Suites Augusta West Hotel. It is wonderful to know that you were impressed with our dedication to cleanliness. We look forward to welcoming you back for another exceptional stay!

2/10 Terrible

hunter

Traveled with partner
Disliked: Staff & service
Renovation causing issues
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear guest,Thank you for sharing your thoughts. While we appreciated the opportunity to host you, it's unfortunate that your stay wasn't what you expected. Although we are undergoing an improvement project, please understand we do all we can to minimize any impact on our guests. Additionally, these details are published online, which you can review before making a reservation. We'll remain focused on providing quality stays to our visitors, and we wish you safe travels ahead.

2/10 Terrible

Mabel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It wasn’t clean. And didn’t supply me with enough towels for 3 in a 2 beds queen bedroom.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Dear guest,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about cleanliness as well as for any issues with the towels. This is certainly not the level of accommodation we aim to provide, and we'll look into your comments further. We hope your next trip goes more smoothly.

10/10 Excellent

Rhonda

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant experience
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Dear guest,Thank you so much for the feedback. We're so happy to know that you had a great experience with us overall. Please consider coming back to join us again soon.

2/10 Terrible

Rubén

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
it was a nice hotel easy access to the interstate and very pleasant
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Dear guest,It was a pleasure hosting you at Baymont Inn & Suites Augusta West Hotel! We're glad our location was convenient for your trip and that your overall stay was pleasant. The next time you're in the area, please come see us again.

10/10 Excellent

J Paul

Stayed 1 night in Feb 2024

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Response from General Manager on Feb 28, 2024
Dear guest, Thank you so much for your review. We at Baymont Inn & Suites Augusta West Hotel pride ourselves on our cleanliness and pleasant atmosphere. We hope to be able to host you again sometime in the near future.

10/10 Excellent

Alzavion

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Becky

There was nothing unique about the property. The other Baymont had complimentary tea and coffee.in the bedrooms. This one did not. The prices, in the store, are too high!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Dear guest,We're sorry to hear that you didn't have a good experience with us overall and that our value failed to resonate with you. All of your comments will be discussed internally. Please consider coming back to give us another chance in the future; we know that we can impress you.

10/10 Excellent

andrew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was cheerful and great to work with. She made it feel warm. Felt very clean when i walked in.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
Dear guest,Thank you for your positive feedback. We're delighted to hear that our front desk team made you feel welcome and contributed to the warm atmosphere of our property. It's also great that the cleanliness of our facilities met your expectations right from the moment you walked in. We look forward to welcoming you back to Baymont Inn & Suites Augusta West Hotel for another great experience.

8/10 Good

Phillip

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that. It was noisy in the middle of the night on the first floor.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
Dear guest, Thank you for being our guest and sharing your feedback. A good night's sleep is paramount to us, so we're sorry for any inconvenience you experience during your stay. For next time, please know that our team is always happy to assist to ensure you have a comfortable and relaxing stay. Your feedback is appreciated as we work to continually improve where needed. Take care, and we hope you'll consider staying with us again in the future.

2/10 Terrible

Grant

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed bugs
First got checkin to a room when it was already occupied and saw a naked man. Then got put in a room without a working fridge or air conditioning. Then I got eaten alive by bedbugs
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Dear guest,While we always appreciate hearing from our guests, we are sorry for the disappointing experience you had with us. What you have described is not a typical experience on our property, and we were quite surprised to read your remarks. A professional pest management company routinely services our property to ensure that these are not concerns our guests have. That said, we have notified them of your remarks so that they can ensure everything is as it should be. It's our hope that you will consider reaching out to us directly at your earliest convenience so that we can connect with you and discuss your stay further.

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Blayney

Stayed 1 night in Jan 2024

4/10 Poor

Yolanda

Disliked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
Dear guest,Feedback from our guests is always appreciated as it helps us improve. If there are any specific concerns we can address, please let us know. We hope you'll consider staying with us again should you be back in the area.

6/10 Okay

Richardine

Traveled with family
Liked: Staff & service
Although construction was going on one elevator didn't work properly.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 12, 2024
Dear guest,Thank you for your review. It was a pleasure having you join us recently, though we regret that you were not satisfied with your experience. While we are making improvements, we never want to inconvenience our current guests, and we apologize for any disappointment in this respect. Your report will be shared internally, and any opportunity for improvement will be seized. Take care, and we wish you safe travels.

6/10 Okay

Helen P

Traveled with family
Disliked: Property conditions & facilities
You get what you pay for…
Adequate stay. Hotel is under renovations. Heavy chemical smell. Very limited breakfast, bland eggs and sliced hot dog or spongey “sausage” patties. The elevator on our side of hotel broke after the first night. The rest of our stay my mom, with limited mobility, had a difficult time getting to the car and back.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 12, 2024
Dear guest,Thank you for taking the time to provide feedback on your stay. We apologize for any inconvenience caused by the ongoing renovations and the issues with the elevator. We also regret that our breakfast options did not meet your expectations. Your feedback is crucial in helping us improve our services and facilities. We are committed to making necessary changes to ensure a more comfortable and enjoyable experience for all our guests. We appreciate your comments and hope you have safe travels.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Teresa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Reginald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet but nice area
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Dear guest,It was a pleasure to host you during your recent visit! Our staff works hard to ensure we meet the needs of our guests. We're glad to hear our quiet accommodations provided you with the stay you expected. Your review is greatly appreciated, and we hope to get the chance to welcome you back on your next trip to the area!

6/10 Okay

Renee

Stayed 4 nights in Dec 2023

6/10 Okay

Margaret

Traveled with partner
Disliked: Property conditions & facilities
Property is under renovation and we weren’t informed about the property renovation. The room was clean but there were no cups and Kleenex in the room, It was noisy during the day. Staff was pleasant.Workers were polite, just dusty in common areas.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 23, 2023
Dear guest,Thank you for taking the time to provide feedback about your stay. We are happy to hear that your room was clean and our team members were polite and pleasant. However, we apologize for any inconvenience caused by the ongoing renovations. We also regret that there were no cups and Kleenex in your room, which was an oversight on our part. We are constantly working towards improving our guests' experience, and we appreciate your valuable comments. Thank you for choosing to stay with us.

6/10 Okay

Crystal

Liked: Cleanliness, room comfort
Dont go
Hotel was nice but room deposit was 150.00. The room didnt even cost 60.00. Will not be staying again.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 22, 2023
Dear guest,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any distress about the amount of the deposit. We understand your perspective, given the room rate you paid, and we'll keep your comments in mind. Best wishes on your next trip.

4/10 Poor

Danaye

Stayed 1 night in Dec 2023

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely stay again
The man at the front desk was very happy and helpful , good service. Room was clean and quiet . Breakfast was ok . Plenty of parking as we were pulling a box trailer so good for us .
Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
Dear James,Thanks so much for your review of Baymont Inn & Suites Augusta West Hotel. We're delighted to hear you enjoyed your stay, and we appreciate you highlighting what you loved for your fellow travelers. It would be wonderful to welcome you back anytime! Until then, safe travels.

6/10 Okay

Willie

Stayed 6 nights in Dec 2023

2/10 Terrible

Amanda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor customer service and nasty in rooms
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Dear Amanda,Thank you for taking the time to leave us your constructive feedback. Our team is saddened to hear our accommodations did not meet your expectations. We are sorry these issues took away from your overall stay with us. Thank you again for notifying us, and we will use your notes to enhance our guests' experience.

2/10 Terrible

Ashley

Traveled with group
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Gail, charleston

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy that breakfast was available. Cleanliness, and shopping was 4mins away , friendly staff as well
Stayed 1 night in Dec 2023
Response from General Manager on Dec 12, 2023
Dear Gail,Thank you for taking the time to share your thoughts with us and a perfect rating. We are glad that you appreciated our breakfast, high standards of cleanliness, and team members. Our team looks forward to welcoming you back for another great experience.

2/10 Terrible

Keke

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023