Hypo-allergenic bedding, individually decorated, individually furnished
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Reviews of Comfort Inn & Suites

3 out of 5
Comfort Inn & Suites
1893 Washington Road, Thomson, GA

Reviews

7.4

Good

Rating 10 - Excellent. 140 out of 487 reviews" "
Rating 8 - Good. 163 out of 487 reviews" "
Rating 6 - Okay. 91 out of 487 reviews" "
Rating 4 - Poor. 52 out of 487 reviews" "
Rating 2 - Terrible. 41 out of 487 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Danny

Traveled with family
This property needs serious update. The furniture in our room was shabby and very worn down. There was even a huge top to bottom crack in our window that had been patched, they had not replaced the window. Our bathroom was pretty much clean, but still very old and shabby. The worst part was the carpet right outside the bathroom was wet and soggy the entire stay. When we tried to turn on the lamps, only one worked. We had to swap out a bulb and put it into another lamp to make it work. The stay was almost laughable in the issues that we experienced. The redeeming quality would be the bed linens were clean in the bed was remotely comfortable. The breakfast items were sparse, and the staff was helping themselves when we were trying to eat but we were able to cobble something together.
Stayed 2 nights in Apr 2024
Response from GM on Apr 19, 2024
We apologize for the inconvenience during your stay and will research your breakfast experience.

8/10 Good

luis

Traveled with group
Liked: Cleanliness, amenities
The room was not fix during 3 days
Stayed 3 nights in Apr 2024
Response from GM on Apr 16, 2024
Thank you for your comments

4/10 Poor

Elizabeth

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The tub was dirty with hair from others. Carpet worn and stained. The beds were ok but hard.
Stayed 2 nights in Apr 2024
Response from GM on Apr 16, 2024
Thank you for your comments

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 4 nights in Apr 2024
Response from GM on Apr 19, 2024
Thank you for your comments

6/10 Okay

Scott

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Bed was way to soft for me. Property needs updating but it was clean. Staff was very helpful and excited to see the customers with a full house for tha Masters. A little TLC would bring this back to life.
Stayed 3 nights in Apr 2024
Response from GM on Apr 14, 2024
Thank you for your comments

6/10 Okay

Jeanne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I will start by saying the staff at both check in and check out were friendly, efficient and helpful. The counter in the front lobby was definitely too high for them to see over and for me to speak with them. The staff working in the breakfast buffet were very nice, knew their job, and offered a variety of breakfast food. But the rooms were ready for a redo 15 years ago!! The drapes didn’t close all the way and there appeared to be a grease stain of some sort on the valance. The metal parts of the lamps were pitted/rusted and the shades were damaged and or soiled. The wood furniture was all banged up. The room had a small kitchenette with the counter surrounding the sink severely stained and damaged. The cleaning staff were excellent in asking if I needed anything as I stayed 4 nights. Very friendly. Dogs are allowed to stay and there were two within my room area as both were barking which surprised me. The computer area was front and center at the front desk which was helpful for use. From what I saw, the staff did the very best to accommodate me. I did book Expedia for the first three days and paid Comfort Inn for the fourth day. Management/Owners needs to work a system to update the rooms and hallways so the staff can be proud to do their job to the best of their ability.
Stayed 3 nights in Mar 2024
Response from GM on Mar 13, 2024
Thank You for your Comments and we are working on getting a remodel

6/10 Okay

RICHARD

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is dated compared to other hotels in the area.
Stayed 2 nights in Mar 2024
Response from GM on Mar 11, 2024
Thank you for your comments, working on a remodel

10/10 Excellent

sasha

Liked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 2 nights in Feb 2024
Response from GM on Mar 11, 2024
Thank you for your survey

8/10 Good

Roger

Stayed 3 nights in Feb 2024
Response from GM on Mar 18, 2024
Thank You for your comments

8/10 Good

Jeff

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay.
Stayed 3 nights in Feb 2024
Response from GM on Feb 29, 2024
Thank You For your Response. We are working to improve our property.

6/10 Okay

Lisa

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was friendly, welcoming, and helpful. The hotel definitely tried to do some cosmetic upgrades but there were some of shortcomings. Shower curtain was moldy, towels stained and had hair in them, paint was badly chipped off the wall, the door to the room didn't close properly/was off frame, lots of stains in carpet, smelled like smoke and other unpleasant things. Hopefully they will continue to improve the property, it is one of the better places to stay in the area.
Stayed 2 nights in Feb 2024
Response from GM on Feb 28, 2024
Thank you for your responses. We are trying work on all your comments.

10/10 Excellent

Delores, Columbus

Stayed 2 nights in Feb 2024
Response from GM on Mar 25, 2024
Thank you for your comments

10/10 Excellent

Julie

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from GM on Feb 24, 2024
Thank you for your comments

8/10 Good

Alice

Stayed 1 night in Feb 2024
Response from GM on Mar 25, 2024
Thank you for your comments

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
I
Response from GM on Jan 24, 2024
Thank You for your response and we are sorry for you experience and will make appropriate actions.

8/10 Good

Terrie

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 16, 2024
Thank You for your Comments

8/10 Good

Shawnda, Orlando

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came on from Orlando, The first room 214 yeah it wasn't as up to parr had a door issue that couldn't be fixed and it looked like at the bottom someone pried at the door. We were moved with no issues to room 215 same floor just across the way. That room was 10x better. Only lil hiccup the comforter had a big ass burn hole on it. I didn't notice till that morning. They swapped out my comforter ez-pz The staff was amazing, Hey OSCAR I remember your name. The ladies at the front desk are amazing. Ms/Mrs Annie and the other lady thank you for breakfast each morning. Thank you to the staff who cleaned the rooms they are so nice and sweet. The room was as priced and we paid for both dogs 🐕 $25 each. If we come back we will stay here again. Convenient to a lot of fast food Krystals, McDonald's, Burger King, Bojangles, Tacobell, gas stations you name it. We came to visit Graves Mountain ⛰️ had a blast digging for minerals/stones/ rocks.
Stayed 2 nights in Jan 2024
Response from GM on Jan 8, 2024
Thank You for you response

6/10 Okay

Tim

Business traveler
Liked: Staff & service, property conditions & facilities
Beds need new mattress Plumbing in bathroom needs new faucets Walls need some repairs Window drapes would not close all the way Lamps are old and outdated TV is analog way outdated Front desk ladies were friendly and helpful Breakfast was good
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Thank you for your response

8/10 Good

Greg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool and cozy
Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
Thank You for your comments

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 29, 2023
Thank you for your comments! We are sorry for your experience.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from GM on Dec 27, 2023
Thank you for your response

10/10 Excellent

Melody

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on Dec 27, 2023
Thank You for your comments.

10/10 Excellent

Myra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff members was very friendly and helpful.
Stayed 3 nights in Dec 2023
Response from GM on Dec 12, 2023
Thank You for your comments

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from GM on Dec 12, 2023
Thank You for your comments

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from GM on Dec 12, 2023
Thank You for your reveiw

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the best staff ive ever seen! Definitely a great stay!!
Response from GM on Dec 12, 2023
Thank You for your review

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from GM on Dec 27, 2023
Thank You for your comment's

2/10 Terrible

Petrice

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Gave my room number out to someone that’s shouldn’t knew I was there….
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
That is not policy, and an investigation is in process of this information..

10/10 Excellent

Daphnie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Customer Service
Stayed 2 nights in Nov 2023
Response from GM on Nov 27, 2023
Thank you for your review of our property.

8/10 Good

christie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was okay. Breakfast was so so.
Stayed 1 night in Nov 2023
Response from GM on Nov 24, 2023
Thank you for your response on our property.

10/10 Excellent

Jimmy

Stayed 1 night in Nov 2023
Response from GM on Dec 27, 2023
Thank you for your Comments.

2/10 Terrible

Ronald

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not get a 2 PM check out.
Terrible. In town for a 4pm wedding. The hotel was not 1/4 full the night before. Asked for a 2 pm check out. This seemed to be a big deal. The best they would do was noon without charging a full additional day. Agreed to the noon time. Then our keys stopped working at 11pm. It a $120 hotel. More like a $50 motel.
Stayed 1 night in Nov 2023
Response from GM on Nov 24, 2023
Sorry for your issues with our Property. We are working on our Property with all our Areas.

10/10 Excellent

Keith

Stayed 1 night in Nov 2023
Response from GM on Dec 12, 2023
Thank You for your review

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from GM on Nov 13, 2023
Thank you for you response

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 7, 2023
Thank You for your comments on your stay

4/10 Poor

Brack

Stayed 4 nights in Oct 2023
Response from GM on Nov 7, 2023
We appreciate your comments .

6/10 Okay

Unique

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on Nov 3, 2023
Sorry for the inconvenience during your stay at our property.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Stayed 3 nights and the staff are nice, the bed was comfortable, and the room was clean.
Stayed 3 nights in Oct 2023
Response from GM on Nov 1, 2023
Thank you for your response.Hotel Management

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grear room and breakfast
Stayed 1 night in Oct 2023
Response from GM on Nov 1, 2023
Thank you for your review.Management

6/10 Okay

Susan

Business traveler
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
In general, the property needs a little TLC. Broken, stained cabinets, ceilings, etc. The staff was nice. Easy check in/out. Not too loud.
Stayed 1 night in Oct 2023
Response from GM on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Corey

Liked: Cleanliness, staff & service, room comfort
Middle of the road option
The TV stands could use an upgrade! Rooms that have been damaged previously have been poorly repaired. No stopper in tub on this stay.
Stayed 1 night in Oct 2023
Response from GM on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

George

Traveled with group
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

audrey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Libby

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Dale

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Registration staff was excellent.
Stayed 1 night in Sep 2023
Response from GM on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.As a Choice Privileges Platinum member you are truly valued.Your feedback about our property is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Adequate
Meh. Front desk was very nice and professional. Breakfast area was clean and well attended. Hotel needs a revamp. Elevator had broke floor tile, blow dryer was cracked, shower had heavy soap scum in the soap holder. Other guests put their used party supplies in the hallway. Adequate, but not likely to stay there again.
Stayed 1 night in Sep 2023
Response from GM on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Verified traveler

Bathrooms showing age .payed why too much
Stayed 1 night in Sep 2023
Response from GM on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Roshan da

Stayed 1 night in Sep 2023
Response from GM on Nov 1, 2023
Thank You for your review.Management

8/10 Good

Rhonda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
always a great place to stay. we visit twice a year.
Stayed 1 night in Sep 2023
Response from GM on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites.As a Choice Privileges Platinum member you are truly valued.Your feedback about our property is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.