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Reviews of Comfort Suites Augusta Riverwatch

2.5 out of 5
Comfort Suites Augusta Riverwatch
2911 Riverwest Dr, Augusta, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 381 out of 720 reviews" "
Rating 8 - Good. 217 out of 720 reviews" "
Rating 6 - Okay. 67 out of 720 reviews" "
Rating 4 - Poor. 30 out of 720 reviews" "
Rating 2 - Terrible. 25 out of 720 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Melissa

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Lissa

Stayed 1 night in Feb 2024

8/10 Good

Aisha, Fayetteville

Traveled with partner
Liked: Staff & service, property conditions & facilities
The front desk staff was friendly and helpful. Very responsive to our requests. The kitchenette area was not cleaned however. There was spilled coffee on the counter, food residue in the microwave and the floor in front of tissue area was not mopped. Very disappointed given the overall good experience we had at this hotel.
Stayed 2 nights in Feb 2024
Response from management on Feb 12, 2024
could you tell me what room you stayed in so that this issue does not happen again

10/10 Excellent

Julie, Kissimmee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You should have breakfast open till 10. Ppl get in at midnight and getting up early is a little hard.
Stayed 1 night in Jan 2024
Response from Management on Jan 20, 2024
Thank you for your feedback, unfortunately we cannot change our weekday breakfast hours. Our weekend hours range from 7am-10am

10/10 Excellent

Julie, Kissimmee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services
Stayed 1 night in Jan 2024
Response from Management on Jan 15, 2024
We appreciate your business and comments regarding your stay. We hope you tell all your family and friends so that they may share the same experience.

6/10 Okay

JOSEPH

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The air conditioner was loud, all night long when it came on it scared the hell out of you. The door handle to the room needs to be repaired. The tub has rust spots in it.
Stayed 1 night in Jan 2024
Response from Management on Jan 9, 2024
Thank you for your responses regarding your stay. Your concerns have been addressed and we are on top of this. Upon checking the AC Unit within your room, there was nothing wrong with it. As far as your other concerns we are fixing these as we speak. please do come again

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Jan 9, 2024
Thank you for your feedback

4/10 Poor

Sonda

Stayed 1 night in Dec 2023
Response from Management on Jan 9, 2024
thank you for your response

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely going back
Always clean and front desk staff always helpful and polite.
Stayed 1 night in Dec 2023
Response from Management on Dec 21, 2023
We appreciate your business and appreciate the comments regarding the front desk staff and the hotel outlook itself. We here at Comfort Suites takes pride in making sure our guests are accomidated.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Management on Dec 18, 2023
Thank you for sharing your response with us here at the hoyel. we appreciate your business and we hope to see you again on the next stay.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely stay again
It was clean and front desk was very courteous
Stayed 1 night in Dec 2023
Response from Management on Dec 18, 2023
Thank you for sharing your response with us here at the hoyel. we appreciate your business and we hope to see you again on the next stay.

10/10 Excellent

Ashley, Knoxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best experiences that i have had in months. Would stay again
Stayed 1 night in Dec 2023
Response from Management on Dec 18, 2023
Thank you for sharing your response with us here at the hoyel. we appreciate your business and we hope to see you again on the next stay.

8/10 Good

christian

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Dec 14, 2023
Thank you for your rating of the hotel. We are pleased to hear that you enjoyed your stay and would love for you to comeback and stay with us again.

8/10 Good

christian

Stayed 1 night in Dec 2023
Response from Management on Dec 14, 2023
Thank you for your rating of the hotel. We are pleased to hear that you enjoyed your stay and would love for you to comeback and stay with us again.

10/10 Excellent

Nathaniel

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Property’
Stayed 1 night in Dec 2023
Response from Management on Dec 11, 2023
Thank you valued guest for your response feedback. We appreciate your business, please come again

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was excellent for the entire stay! Staff is very friendly . Rooms a exceptional for the price!
Stayed 4 nights in Nov 2023
Response from Management on Dec 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Augusta Riverwatch. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Treshaun RidleyComfort Suites Augusta Riverwatch

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good sleep, bed is comfortable. Breakfast has good option.
Stayed 1 night in Dec 2023
Response from Management on Dec 6, 2023
We here at Comfort Suites thank you for taking the time to give us your input regarding your stay. This will help us go a long way moving forward.

8/10 Good

Aisha, Fayetteville

Traveled with partner
Liked: Amenities
The location is isolated. Only a Wendy’s across the street. Several shady characters about. The “Riverwalk” designation suggests a location with restaurants, etc nearby, but totally the opposite. Quick access to the I-20 however. Dispute this, I would stay again because it is good value for your money.
Stayed 2 nights in Nov 2023
Response from Management on Dec 6, 2023
We understand that the location seems isolated but you are close by many attractions that are down the road from the hotels itself. Overall I am pleased you enjoyed your stay please come again.

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property directly off I20. No issues with aurrounding area clean and safe
Stayed 2 nights in Nov 2023
Response from Management on Dec 4, 2023
Thank you for your stay and thank you for leaving those wonderful please come again

8/10 Good

darryl

Stayed 3 nights in Nov 2023
Response from Management on Dec 18, 2023
Thank you for sharing your response with us here at the hoyel. we appreciate your business and we hope to see you again on the next stay.

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Room was clean and updated. One of the best comfort inns we have ever stayed at. Beds were very comfortable and I liked they gave you multiple pillows to choose from!
Stayed 1 night in Nov 2023
Response from Management on Dec 4, 2023
Thank you for your stay and thank you for leaving those wonderful please come again

10/10 Excellent

Wade

Stayed 1 night in Nov 2023
Response from -Management on Dec 4, 2023
Thank you for your stay and please come again

10/10 Excellent

Charliese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples getaway
Overall it was great . The staff was extremely pleasant and helpful. Minor issues with our room but we would stay here again...
Stayed 3 nights in Nov 2023
Response from Management on Dec 6, 2023
please tell me the issues so that we can fix these accordingly.

6/10 Okay

lynne

Liked: Staff & service, property conditions & facilities, room comfort
Spacious and comfy.
Nice large room, very comfy bed with super clean bedding and towels.
Stayed 2 nights in Nov 2023
Response from Management on Dec 6, 2023
I am please to see that everything was up to par for you. please do come again

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jessica on Nov 19, 2023
Thanks for choosing to stay at our renovated Comfort Suites! We hope to see you again soon!

10/10 Excellent

Laurie

Stayed 1 night in Nov 2023
Response from Jessica on Nov 13, 2023
A 10 out of 10 is such a WIN! Thanks for choosing to stay at our renovated Comfort Suites Augusta Riverwatch! We hope to see you again soon!

8/10 Good

Nathaniel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jessica on Nov 13, 2023
Thanks for choosing to stay at our renovated Comfort Suites Augusta Riverwatch! We hope to see you again soon!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jessica on Nov 7, 2023
Thanks for staying with us, we hope to see you again soon!

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were in town overnight to spend some time with the family. Since arriving the front desk was great and very helpful. The room was very clean and the comfort was awesome.
Stayed 1 night in Oct 2023
Response from Jessica on Nov 7, 2023
Thanks for staying with us, we hope to see you again soon!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
The staff members were very nice ; the room was neat and clean. I enjoyed having complimentary breakfast daily
Stayed 16 nights in Oct 2023
Response from Jessica on Nov 7, 2023
Thanks for staying with us, we hope to see you again soon!

6/10 Okay

Michael

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The first room I got smelled like a huge ashtray. One of the blankets had a stain on it. There were crumbs on the floor and behind the bed.
Stayed 3 nights in Oct 2023
Response from Jessica on Nov 7, 2023
Thanks for staying with us, we hope to see you again soon!

10/10 Excellent

Betty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jessica on Nov 7, 2023
Thanks for staying with us, we hope to see you again soon!

10/10 Excellent

Betty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jessica on Nov 7, 2023
Thanks for staying with us, we hope to see you again soon!

10/10 Excellent

Alva

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Oct 2023
Response from Jessica on Nov 7, 2023
Thanks for staying with us, we hope to see you again soon!

4/10 Poor

Jeremy

Stayed 1 night in Oct 2023
Response from Jessica on Nov 13, 2023
Thanks for choosing to stay at our renovated Comfort Suites Augusta Riverwatch! We hope to see you again soon!

10/10 Excellent

Hal

Business traveler
Liked: Amenities
Excellent
Stayed 1 night in Oct 2023
Response from Jessica on Nov 7, 2023
Thanks for staying with us, we hope to see you again soon!

10/10 Excellent

Heather

Traveled with partner
The property was very well taken care of, rooms are clean and beds very comfortable
Stayed 1 night in Oct 2023
Response from Jessica on Oct 15, 2023
Thanks for choosing to stay at our renovated Comfort Suites Augusta Riverwatch!

10/10 Excellent

Carmen, Winder

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Jessica on Oct 15, 2023
Thanks for choosing to stay at our renovated Comfort Suites Augusta Riverwatch!

4/10 Poor

Joanne

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The young lady on reception was lovely but that was about the best of it. The room was dirty and in need of a good clean and more than a lick of paint. But for $100 for the night, I've paid more for worse. Standards are low everywhere it seems.
Stayed 1 night in Oct 2023
Response from Jessica on Oct 11, 2023
Thanks for choosing to stay at our renovated Comfort Suites Augusta Riverwatch! This is an unusual survey response for our hotel. I want to be sure you reviewed the correct property as I do not have any reservations in the past 6 months under the name Joanne.

6/10 Okay

Eddie Jsmes

Liked: Cleanliness, staff & service
Disliked: Room comfort
Noise Dogs
Couldn't get a good night sleep because dogs next door (behind the Bldg) making noise. Physical Center need to be update (bike not working, weight machine cable broken). Those dogs made this the worst person I stayed at now. Days inn were on my top list and I will never stay at this person again.
Stayed 4 nights in Oct 2023
Response from Jessica on Oct 11, 2023
Thanks for choosing to stay at our renovated Comfort Suites Augusta Riverwatch! We do not have any control over a neighboring business. Please feel free to post a review for their business that is responsible for the noise you experienced.

10/10 Excellent

Robert

Stayed 2 nights in Oct 2023
Response from Jessica on Nov 7, 2023
Thanks for staying with us, we hope to see you again soon!

8/10 Good

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jessica on Oct 11, 2023
Thanks for choosing to stay at our renovated Comfort Suites Augusta Riverwatch! We’re so glad you had a great stay with us!

10/10 Excellent

willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jessica on Oct 11, 2023
Thanks for choosing to stay at our renovated Comfort Suites Augusta Riverwatch! We’re so glad you had a great stay with us!

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jessica on Oct 11, 2023
Thanks for choosing to stay at our renovated Comfort Suites Augusta Riverwatch! We’re so glad you had a great stay with us!

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. No issues.
Stayed 3 nights in Sep 2023
Response from Jessica on Oct 11, 2023
Thanks for choosing to stay at our renovated Comfort Suites Augusta Riverwatch! We’re so glad you had a great stay with us!

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to book day to day. Desk Clerks were so helpful.
Stayed 1 night in Sep 2023
Response from Jessica on Sep 25, 2023
Thanks for choosing to stay at our Comfort Suites Augusta Riverwatch!

10/10 Excellent

willie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY CLEAN, PEACEFUL, HOUSEKEEPING STAFF
Stayed 2 nights in Sep 2023
Response from Jessica on Sep 25, 2023
Thanks for choosing to stay at our Comfort Suites Augusta Riverwatch!

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really like staying at this hotel as the staff is always very helpful and friendly.
Stayed 1 night in Sep 2023
Response from Jessica on Sep 25, 2023
Thanks for choosing to stay at our Comfort Suites Augusta Riverwatch!

8/10 Good

Tu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to wait a few minutes for check in since there was only one person working. She was very nice, courteous and helpful. Rooms were clean and in good condition. In fact, the whole place smelled like Lysol. Downside was that it's basically a truck stop. There were lots of utility trucks in the parking lot and gas stations around as it is located right off the highway. I had inferred by the name that it was by the river. My bad though since I should have looked up the address to see where it is. I guess the upside is that it is right off the highway so very convenient if passing through and just needed a place to sleep.
Stayed 1 night in Sep 2023
Response from Jessica P on Sep 6, 2023
Thanks for choosing to stay at our Comfort Suites Augusta Riverwatch!