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Reviews of Hampton Inn by Hilton Augusta Fort Eisenhower

2.5 out of 5
Hampton Inn by Hilton Augusta Fort Eisenhower
2171 Gordon Highway, Augusta, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 222 out of 378 reviews" "
Rating 8 - Good. 94 out of 378 reviews" "
Rating 6 - Okay. 37 out of 378 reviews" "
Rating 4 - Poor. 15 out of 378 reviews" "
Rating 2 - Terrible. 10 out of 378 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Henry

Liked: Cleanliness
Accommodations were fine, clean and convenient. Just not the same as more updated Hampton Inn properties.
Stayed 2 nights in Apr 2024

10/10 Excellent

ELWOOD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and clean.
Stayed 3 nights in Mar 2024

10/10 Excellent

Julieta, Hardeeville

Stayed 1 night in Mar 2024

10/10 Excellent

Alisande

Liked: Cleanliness, staff & service, property conditions & facilities
Pool area was closed
Stayed 3 nights in Mar 2024

10/10 Excellent

Tanya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I live in Waycross Georgia and the hotels in my hometown need desk workers like Hampton Inn has. The lady that checked me in was so sweet and amazing. The room was spotless and nice. The cleaning crew was so friendly. It was an amazing stay and if I ever have to go back to Augusta again I’m definitely staying at the Hampton Inn.
Stayed 1 night in Mar 2024

8/10 Good

Gary

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2024

8/10 Good

Terry

Stayed 1 night in Mar 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is so sweet!!!! The rooms are cozy and this was hands down the quietest hotel I've ever stayed in. I got great sleep and a fresh breakfast eevry day. Was there for 4 nights! Very impressed.
Stayed 2 nights in Mar 2024

10/10 Excellent

Benjamin, Vidalia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet getaway! Nice room. Ate too much for breakfast!
Stayed 1 night in Mar 2024

6/10 Okay

Sharita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fairly old and had an old smell. Checked in around 11pm and the front desk said they had to make sure my room was ready…check in was at 3 so I assumed there wouldn’t be a need to check. There is a gas station across the street and that’s about it.
Stayed 2 nights in Feb 2024

10/10 Excellent

Justin

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Feb 2024

10/10 Excellent

Rosie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, insightful, & overall hospitable. They made checkin in a breeze. The breakfast was on point as well.
Stayed 2 nights in Feb 2024

10/10 Excellent

Don

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable. Convenient to major roads and our destination.
Stayed 1 night in Feb 2024

4/10 Poor

Arron

Stayed 1 night in Feb 2024

10/10 Excellent

Tammie

Stayed 2 nights in Jan 2024

10/10 Excellent

Tammie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel! It was the cleanest hotel and staff was super friendly! Great hotel if you are visiting Ft. Gordon!

10/10 Excellent

William, Cosby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location.
Stayed 1 night in Jan 2024

10/10 Excellent

Shamar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

IBP

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stays
Our company is working in the area for the past 3 months and they are very picky about where they stay. Haven't heard a word from them except you are going to book us at the Hampton. Correct???
Stayed 1 night in Dec 2023

8/10 Good

Carlos F

Stayed 1 night in Dec 2023

10/10 Excellent

susanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good breakfast every morning! staff very nice, felt safe while going on early morning walks around the property. room very clean. overall very satisfied with our stay
Stayed 4 nights in Nov 2023

2/10 Terrible

Bailey

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible hotel and staff
Stayed 3 nights in Nov 2023

4/10 Poor

IBP

Stayed 4 nights in Oct 2023

10/10 Excellent

Debra

Traveled with family
Stayed 1 night in Oct 2023

4/10 Poor

IBP

Stayed 3 nights in Oct 2023

6/10 Okay

Wilbert

Stayed 1 night in Oct 2023

10/10 Excellent

Cheryl

Stayed 1 night in Oct 2023

10/10 Excellent

Wayne

Stayed 1 night in Oct 2023

6/10 Okay

David

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

george

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No dogs
Sign in vestibule said no dogs except service animals. We we encounter two different times different people with dogs in elevator. One time person had two dogs that were snipy I would not book if I known
Stayed 1 night in Oct 2023

10/10 Excellent

Daniel, Fort Atkinson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and hotel were excellent. From the cleanliness of the room to the great breakfasts, this is a five star experience in my book!

10/10 Excellent

ShaRon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m a repeat customer of this Hampton Inn. I love the friendliness of the staff. Very accommodating and have a printed out list of surrounding restaurants WITH directions, distance and phone numbers.
Stayed 1 night in Sep 2023

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

KRISTIE

Liked: Cleanliness, property conditions & facilities, room comfort
Pool closed
Probably one of the best places to stay in the area but pool was closed ( we picked this place for the pool ) Maybe 15 mins to RiverWalk - easy straightforward drive but extremely sketchy along the way. This hotel and the one directly behind it were the only two that looked decent. If I ever travel thru here again we would consider staying there again due to it being so much more affordable than at the RiverWalk.
Stayed 1 night in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

INES

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service from the ladies at the front desk was excellent. They always greeted us with a smile and a kind word.
Stayed 2 nights in Aug 2023

2/10 Terrible

Angela

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The property was great. Noce and very clean. But when its 100 degrees heat index and you book a hotel with a pool, you expect a pool. When i booked online there should have avwarnong or something stating no pool access.
Stayed 1 night in Aug 2023

10/10 Excellent

James, Summerville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had great customer service and access to the highway.
Stayed 1 night in Aug 2023

6/10 Okay

Ajai

Liked: Staff & service
Stayed 4 nights in Aug 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport
Stayed 1 night in Jul 2023

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Good for stop on the way to the beach.
Stayed 1 night in Jul 2023

4/10 Poor

Augustin

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unusable pool
This hotel advertises a pool, and they have a pool. I'm ready to go relax after a hard day's work, middle of July, outside temperature 95F, and the pool is closed. When I asked the front desk the answer was that the season has not started yet. Hmm... I am thinking the season of honesty with their customers has not started yet!
Stayed 3 nights in Jul 2023

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast area not kept clean as the morning progressed. Wasp nest over utility room door by side entrance. I was stung twice while walking doewn sidewalk. Havent received my deposit back yet.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

4/10 Poor

April

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This was my first stay at Hampton Inn. While the staff was friendly the rooms weren’t clean. I dropped my earring which lead to me having to move the mattress a bit and OMG the nastiness was so gross that we all slept in one bed. I alerted the front desk who stated she’d have a manager call me…that’s it…now we wait.
Stayed 1 night in Jun 2023

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night’s sleep
It was pretty much what you would expect from any Hampton.
Stayed 1 night in Jun 2023

10/10 Excellent

Pamela, Sugarloaf

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The proximity to Ft. Gordon made it really convenient, and the hotel was super comfortable!
Stayed 1 night in Jun 2023

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Rocio

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Room was unclean!
The booking and checking were quick and easy. When we entered the room, the toilet had urine in it! There was also hair in the shower! The lobby and breakfast area and the rest of the hotel were clean. The beds and pillows were comfortable.
Stayed 1 night in Jun 2023