In-room safe, desk, iron/ironing board, free rollaway beds

Reviews of Hampton Inn & Suites Augusta West

2.5 out of 5
Hampton Inn & Suites Augusta West
4081 Jimmie Dyess Pkwy, Augusta, GA

Reviews

8.0

Very Good

Rating 10 - Excellent. 142 out of 327 reviews" "
Rating 8 - Good. 91 out of 327 reviews" "
Rating 6 - Okay. 47 out of 327 reviews" "
Rating 4 - Poor. 22 out of 327 reviews" "
Rating 2 - Terrible. 25 out of 327 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wyshina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Rj on Mar 26, 2024
Thank you so much for your wonderful feedback and for rating our hotel a 5/5! We are thrilled to hear that the hotel was up to your standards during your stay with us. We greatly appreciate you providing a review and look forward to welcoming you back in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Sincerely, Rene JenkinsAsst. General Manager & Director of Sales

10/10 Excellent

Donald

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Rj on Mar 26, 2024
Hi Donald,Thank you so much for your wonderful feedback and for rating our hotel a 5/5! We are thrilled to hear that the hotel was up to your standards during your stay with us. We greatly appreciate you providing a review and look forward to welcoming you back in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Sincerely, Rene JenkinsAsst. General Manager & Director of Sales

10/10 Excellent

Yasss

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rj on Feb 6, 2024
Hi Yasss,Thank you so much for your wonderful rating of our hotel with a perfect 5/5! We greatly appreciate your kind words and look forward to welcoming you back in the future. Sincerely,Rene

10/10 Excellent

Michele

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Clean, nice big bed. Don't know about breakfast yet but they claim that it is good. :)
Stayed 1 night in Dec 2023
Response from Rj on Feb 6, 2024
Hi Michele,Thank you so much for your wonderful feedback and for rating our hotel with a perfect 5/5! Oh, yes, we believe that you will enjoy our breakfast.We look forward to welcoming you back in the future!Sincerely,Rene

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome property and great service. Breakfast was really good. Our room was amazing!!
Stayed 1 night in Dec 2023
Response from Rj on Feb 6, 2024
Hi Patrick,Thank you so much for your wonderful feedback and for rating our hotel with a perfect 10/10! We are thrilled to hear that the "the property was awesome, and you received great service" during your stay with us. We greatly appreciate your kind words and look forward to welcoming you back in the future. Sincerely,Rene

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, We had a great stay!!
Stayed 3 nights in Nov 2023
Response from Rj on Nov 30, 2023
Hi Daniel,Thank you so much for your wonderful feedback! We are thrilled to hear that the hotel "Staff was great, and you had a great stay!!".We greatly appreciate your kind words and look forward to welcoming you back in the future. Sincerely,Rene

10/10 Excellent

Betty

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite the breakfast with omelette with cheese, pastries, waffles with fruity jams, whipped cream. Plenty of options. Even Chobani yogurt. Bottled water, too. Very clean area.
Stayed 2 nights in Nov 2023
Response from Rj on Nov 30, 2023
Hi Betty,We are so delighted to hear that you enjoyed the breakfast! It warms our heart to see that you enjoyed "the breakfast with omelet with cheese, pastries, waffles with fruity jams, whipped cream."We greatly appreciate your kind words and look forward to welcoming you back in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Sincerely,Rene

10/10 Excellent

Sherry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Front desk was friendly and helpful. Room was clean. Beds were comfortable. The breakfast was awesome.
Stayed 1 night in Nov 2023
Response from Rj on Nov 15, 2023
Hi Sherry,Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that our friendly and helpful front desk staff, clean rooms, and awesome breakfast contributed to your enjoyable stay. It was a pleasure hosting you, and we look forward to welcoming you back in the future. Best regards,Rene

6/10 Okay

Christine

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
Very friendly amd professional staff. Excellent breakfast bar and attendant. Main complaints are the condition of the room. It was clean but curtains, sofa and sofa pillows were dirty. Water pressue in faucets were too low.
Stayed 2 nights in Nov 2023
Response from Rj on Nov 15, 2023
Hi Chrisine,Thank you for sharing your experience with us. We’re thrilled to hear about the friendly and professional service at our front desk, as well as your positive feedback on our excellent breakfast and attendant. We sincerely apologize for the inconvenience regarding the cleanliness of the curtains, sofa, and sofa pillows, as well as the low water pressure. Your feedback is invaluable, and we are addressing these issues to enhance our guests’ overall stay. We appreciate your understanding and hope to welcome you back for an improved experience. Best regards, Rene

10/10 Excellent

Shannon Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were just the nicest people!
Stayed 5 nights in Oct 2023
Response from Rj on Nov 6, 2023
Hi Shannon Marie,Thank you so much for your wonderful feedback and for rating our hotel with a perfect 5/5! We are thrilled to hear that you felt that the staff was friendly during your stay with us.We greatly appreciate your kind words and look forward to welcoming you back in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Sincerely,Rene

10/10 Excellent

DaShon

Stayed 1 night in Oct 2023
Response from Rj on Nov 6, 2023
Hi DaShon,Thank you so much for your wonderful rating our hotel with a perfect 5/5! We greatly appreciate your kind words and look forward to welcoming you back in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Sincerely,Rene

6/10 Okay

William

Stayed 1 night in Sep 2023
Response from Rj on Sep 13, 2023
Hi William,Thank you for taking the time to provide feedback about your recent stay with us. If you have any comments or concerns, please do not hesitate to contact us directly. Your satisfaction is our priority. Warm regards,Rene

10/10 Excellent

cary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Rj on Sep 13, 2023
Hi cary,Thank you so much for your wonderful 10 out of 10 rating! Your rating is greatly appreciated, and it motivates our team to continue providing top-notch service. We hope to welcome you back soon for another outstanding stay. Warm regards,Rene

2/10 Terrible

Tracy

Traveled with family
Disliked: Amenities
Room not clean, bed very lumpy and not comfortable. I’ve stayed at two Hampton Inns this weekend, and both were very disappointing.
Stayed 1 night in Aug 2023
Response from Rene on Sep 13, 2023
Hi Tracy,Thank you for taking the time to provide feedback about your recent stay with us. We sincerely apologize that the bed was not to your liking. Your feedback is valuable to us, and we are committed to addressing these concerns. Please be assured that we have already discussed your concerns with our housekeeping team to ensure our rooms meet the highest standards of cleanliness and functionality. We appreciate your patience and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If you have any further comments or concerns, please do not hesitate to contact us directly. Your satisfaction is our priority. Warm regards,Rene

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jul 2023
Response from Rj on Sep 13, 2023
Hi Terry,Thank you so much for your wonderful 5 out of 5 rating! Your rating is greatly appreciated, and it motivates our team to continue providing top-notch service. We hope to welcome you back soon for another outstanding stay. Warm regards,Rene

8/10 Good

WILLIAM

Stayed 2 nights in Jul 2023
Response from Rene on Jul 19, 2023
Thank you for leaving us a review William!

8/10 Good

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Rene on Jul 19, 2023
Thank you for taking the time to leave us a review Lindsay!

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
The stay was good.
Stayed 1 night in Jul 2023
Response from Rene on Jul 19, 2023
We are so delighted to hear that you had a "Good stay" Gene!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
I had a very late check-in, subsequently the lady working the front desk was extremely nice & very hospitable. Having someone like her as the face of the company made a world of a difference!!!!
Stayed 1 night in Jun 2023
Response from Rene on Jul 19, 2023
Hi Kenneth,I am so happy to hear that the front desk agent "was extremely nice & very hospitable".We hope to see you again!

10/10 Excellent

Angela

Stayed 1 night in Jun 2023
Response from Rene on Jun 13, 2023
Thank you so much for the 10/10 survey! We are so happy that you enjoyed your stay with us! We hope to see you again should you be in the area!

10/10 Excellent

Domnica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
Stayed 1 night in Apr 2023
Response from Rene on May 5, 2023
Hi Domnica,Thank you for taking the time to leave us a review. We are delighted to hear that you felt that the "customer service was great."We hope to see you again!

6/10 Okay

Evelyn

Stayed 3 nights in Apr 2023
Response from Rene on May 5, 2023
Hi Evelyn,Thank you for taking the time out to leave a review of your recent stay.

10/10 Excellent

Vicki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room ready upon check in and water bottles were provided to us. It was great having breakfast provided to us plus a convenient table of coffee/tea available throughout the day. There was some parking lot traffic as the hotel is close by to a busy intersection. But convenient to accessing the freeway.
Stayed 3 nights in Mar 2023
Response from Rene on May 5, 2023
Hi Vicki,Thank you for providing us with a 5 out of 5 review! We are happy to see that the quick service and hotel amenities made your stay a great one.We hope to see you again soon!

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room Condition
A few things were wrong with the room when we checked in. The hair dryer was missing, a light bulb in one of the fixtures was missing and the phone wasn’t plugged in and couldn’t find a way to plug it in.
Stayed 2 nights in Mar 2023
Response from Rene on May 5, 2023
Hi Stephen,Thank you for taking the time to provide valuable feedback about your stay with us. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.We hope to see you again!

10/10 Excellent

Melanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay!
I was very pleased with this hotel, especially for the price. The room was spacious and the bed was SO comfortable. This was my first time staying at this hotel (I usually stay somewhere else when I visit Augusta) but this will be my regular place going forward when I travel to the area.
Stayed 2 nights in Mar 2023
Response from Rene on Apr 3, 2023
Hi Melanie, thank you for taking the time to leave a review of your previous stay, here at the Hampton Inn & Suites Augusta. It is truly a delight to hear such positive words! We hope to see you during your next trip to the area!

6/10 Okay

Carrie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great, had to check in an hour late, killed 2 roaches, neighbor lied about noise after i had been gone all day
Stayed 3 nights in Mar 2023
Response from Rene on Apr 3, 2023
Hi Carrie,Thank you for taking the time to provide valuable feedback about your stay. We apologize that your experience was less than ideal, and we hope you will give us another try.

10/10 Excellent

Maddie

Stayed 1 night in Mar 2023
Response from Rene on May 5, 2023
Hi Maddie,Thank you for leaving a 5 out of 5 review!

6/10 Okay

Rebecca

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The staff was very nice and pleasant. The room we stayed in did not have the same feel. There was a blood drip on the floor in front of the toilet, and another drip of something in front of the room door on the tile, that showed the floor hadn’t been mopped. There was a spill of something on the chair beside the bed that looked very gross. I just felt like the room hadn’t been cleaned and felt gross staying there.
Stayed 1 night in Feb 2023
Response from Rene on Feb 20, 2023
Hi Rebecca,Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team. We invite you to contact the General Manager at 706.396.2502 to discuss your experience in more detail.

2/10 Terrible

Jonathon

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Location was good for our needs. Amenities were unavailable at time of our stay and were not notified prior to booking. Pool was unavailable. Spa was filled in with cement. Breakfast was not available. Libby seating was not available for use.
Stayed 2 nights in Jan 2023
Response from Rene on Feb 20, 2023
Hi Jonathon,Thank you for taking the time to provide valuable feedback about your recent stay. We apologize that your experience was less than ideal, and we hope you will give us another chance to prove ourselves.

6/10 Okay

jade

Traveled with family
Liked: Cleanliness
No breakfast, hot tub, or water. Loud a/c.
Disappointing overall. Room was clean enough, but the a/c unit was loud and whiny. The curtains did not fully block out the bright lights outside my room, so the combination of light and noise made for a restless night. One of the biggest disappointments was the fact that when I asked about the hot tub that is pictured prominently in the listing, I was told they had gotten rid of it *years* ago. When we visited the pool area, I could see the outline of where it once was, but had been filled and covered with concrete. The fitness area was miniscule, which is not a huge deal, but was unkempt and the water dispenser was empty. And come to find out in the morning, they were not serving breakfast at this property due to "renovation." Overall a fairly disappointing stay.
Stayed 1 night in Jan 2023
Response from Rene on Feb 21, 2023
Hi Jade,Thank you for your feedback. We’re very sorry to hear about your recent experience. This does not reflect the standard of service that our customers deserve. We hope that you will give us another try in the future!

6/10 Okay

James

Disorganized Chaos
Disorganized and unprepared covers it nicely.
Stayed 3 nights in Dec 2022
Response from Rene on Feb 20, 2023
Hi James,We’re so sorry to hear that your experience did not meet our standards. We value our guest feedback and work hard to ensure that similar issues do not occur in the future. We hope you’ll give us another try!

10/10 Excellent

Tony

Stayed 2 nights in Dec 2022
Response from Rene on Feb 20, 2023
Hi Tony,Thank you for leaving a positive review!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Shannon

Traveled with family
Liked: Staff & service, room comfort
We got there and got checked in smoothly. However we got into our rooms to find that hadn't even been cleaned or beds changed. When I told the from desk clerk she was very apologetic and even upgraded our rooms for free.
Stayed 1 night in Oct 2022

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 1 night in Oct 2022

2/10 Terrible

Sharon

Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent enough for me
This hotel is always decent..... check in is easy and quiet on a really busy highway
Stayed 1 night in Sep 2022

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay here was amazing. Very friendly staff and clean rooms.
Stayed 2 nights in Sep 2022

4/10 Poor

Melody

Stayed 2 nights in Aug 2022

8/10 Good

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people and the area were nice. But, there was very little area to load and unload in front of door. Glad I got there when it was quiet. Breakfast was good, sitting area was open and airy. Nice overall. I would come back.
Stayed 1 night in Jul 2022

10/10 Excellent

Lillian

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

2/10 Terrible

MARTHA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didnt get to stay there! We were deflected to an econo lodge. It was dirty, we feared for ou safety!
Stayed 3 nights in Jul 2022

4/10 Poor

Nina Marie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst over night stay
One of the worst hotel stays we’ve had. Greeted as if we were an inconvenience to them find out the shower chair I requested for my husband was not available. Got into our room and it was dirty. Sofa chair has coupons stuffed by the cushion, floors were dirty busy our bed, no remote for tv, and the pool was cloudy. We called for a remote and they never supplied anything to compensate us. At breakfast we arrived 30 minutes before 10. 10 is when breakfast ends. I asked if they were going to make more eggs or add more waffle batter and she said, “ that’s all you’ll get”. Both were empty and there was still 30 minutes left. My husband and I were very disappointed. I’m so glad we didn’t stay more than one night.
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Check in was good. Only 2 bath towels in the room. Called the next day at 8am, called again at 10am. Was informed I was on the list and she couldn’t give a me time frame. Towels had to be washed and dried she said. When returning to the hotel in the evening, still no clean towels brought to us. Overall reasonable hotel, like everyone else short staffed. Surprised that uniform policy was not inforced. Saw associates walking in crocks. Laundry buggy with trash bags was left outside the whole night. Safety issue there. Room was clean, pillows need to be replaced. No sink stopper in sink, mold and mildew visible in shower.
Stayed 3 nights in Jun 2022

10/10 Excellent

mike

Liked: Staff & service
Stayed 1 night in Jun 2022

10/10 Excellent

Carroll

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean. I like the free breakfast
Stayed 2 nights in Jun 2022

10/10 Excellent

Tarsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our hotel was clean and the staff was friendly. I would definitely stay at this hotel again.
Stayed 1 night in Jun 2022

10/10 Excellent

Wyndi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
Were driving to Myrtle Beach to visit some friends. After driving all day decided it was time to stop & this Hampton inn was the perfect stop. We had my dog with us & they didn't have a outrageous pet fee like surrounding places. Ordered food from around the corner & breakfast the next morning was surprisingly good. Would definitely stay here again.
Stayed 1 night in May 2022

6/10 Okay

Rosemary

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room was not ready when we arrived after 4 pm We were given another room that the AC made loud noises and shook. We reported it the following morning and the next night it was better but the room did not get real cool
Stayed 2 nights in May 2022

8/10 Good

Joi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool in the basement was different
Stayed 1 night in May 2022