Ratings based on 44 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
by Gwen Ladson from Savannah, ga

Posted May 28, 2014 on Hotels.com
Great Stay
Comment from Hotel Management
Aug 2, 2014 by Hotel Staff, Hotel Management
Thank you for the review!
5 out of 5
Recommended
for Everyone
by Barb from South Central Florida

There for a medical college graduation

Posted May 23, 2014
Pros: The cleanliness and the wonderful staff.
Cons: I think it is excellent now and I made sure to tell the staff at the desk how I felt upon leaving the hotel. Great job!
Location: I was there for an event so my daily activity was planned. I found everything I needed to be conveniently located and easy to reach from the motel.
I was there for my grandson's graduation from Medical College. The hotel was very convenient to the events I attended. The motel check-in was fast and painless with a pleasant representative who offered good information for my comfort. Checkout two days later was just as simple and handled efficiently by a lovely and helpful reservation clerk. There was some confusion and error made in my invoice that I discovered upon returning to my home but it was handled with great efficiency and speed. I will definitely stay at the Holiday Inn Express on my next visit to Augusta, Georgia. It's a very nice hotel with an excellent, friendly, helpful staff. Thank you.
Comment from Hotel Management
May 29, 2014 by Holiday Inn Express, Hotel Management
Thank you for your kind remarks. I will be sure to pass them along to the staff. Hope to see you when your travels bring you back to Augusta. Thanks again!!
5 out of 5
Recommended
for Couples
by Howard

Posted Apr 27, 2014 on Hotels.com
Comment from Hotel Management
Jul 5, 2014 by Hotel Staff, Hotel Management
Thank you!! Hope to see you again soon!
3 out of 5
Recommended
for Business Travelers
by Deidre Holden from Augusta, GA Washington Rd Location

Convenient

Posted Apr 7, 2014 on Hotels.com
The hotel was great, however one of the the ladies that I was traveling with left her iPhone5 phone charger on the bed and it was taken by housekeeping. After several calls made to the front desk she was told that the hotel would go out and purchase a charger for this individual whom I might add is 33 weeks pregnant and away from home...Once she finally spoke with the manager, she was basically told that she was lying and that no one on the staff would tell her that they would go purchase her a new charger. Upon check out, I asked to speak with the manager who conveniently was not available. I was given his card and told that the only way this could be resolved is to speak with him.We were leaving town the same day, so speaking to him would not have solved anything, and if it realyy mattered to him, he had our contact number and he made no effort to contact us. As of today, nothing has been done about the cell phone charger and the manager has not attepmted to settle this. The customer service at this Holiday Inn Express is the worst. I would never recommend anyone stay there in the future.
5 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Mar 24, 2014 on Hotels.com
Comment from Hotel Management
Mar 29, 2014 by Hotel Staff, Hotel Management
Thank you!!
4 out of 5
Recommended
for Families
by A verified traveler

Posted Mar 24, 2014 on Hotels.com
Very clean and comfortable. Breakfast was good. Enjoyed our stay!
Comment from Hotel Management
Mar 29, 2014 by Hotel Staff, Hotel Management
Glad to hear about your stay!! Hope to see you again soon!! Next time, let us know what we can do to make it a 5 Star stay!!
1 out of 5
Recommended
by A verified traveler

Posted Mar 23, 2014 on Hotels.com
We had booked 5 rooms and were only given 3 because of overbooking, so we had to share rooms with co-workers. They claimed we would have a room comped and be given points for the inconvenience, none of which occurred. Very disappointing experience.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Mar 10, 2014 on Hotels.com
Comment from Hotel Management
Mar 20, 2014 by Hotel Staff, Hotel Management
Thank you for your review!!
5 out of 5
Recommended
for Business Travelers
by Tasha from NC

Great Stay

Posted Feb 23, 2014 on Hotels.com
Staff are awesome and rooms very nice and clean. Would recommend to anyone.
Comment from Hotel Management
May 17, 2014 by Hotel Staff, Hotel Management
Happy to hear about your stay at the Holiday Inn Express Augusta North! Thank you for the 5 STAR rating!! Can't wait for you to visit again!
5 out of 5
Recommended
by Joe from Lenoir City, TN.

Close to everything

Posted Feb 10, 2014 on Hotels.com
Really nice hotel and well kept. Would recommend to all my friends.
Comment from Hotel Management
Feb 20, 2014 by Hotel Staff, Hotel Management
Thank for the the great review and thank you for staying at the Holiday Inn Express Augusta North. I am pleased to hear you enjoyed your stay with us.