Room, 1 King bed | Desk, free WiFi

Reviews of Masters Inn Augusta Washington Rd, I-20

2.5 out of 5
Masters Inn Augusta Washington Rd, I-20
3027 Washington Rd, Unit A, Augusta, GA

Reviews

4.8
Rating 10 - Excellent. 25 out of 267 reviews" "
Rating 8 - Good. 26 out of 267 reviews" "
Rating 6 - Okay. 54 out of 267 reviews" "
Rating 4 - Poor. 63 out of 267 reviews" "
Rating 2 - Terrible. 99 out of 267 reviews" "

4.8/10

Cleanliness

6.0/10

Staff & service

4.4/10

Amenities

4.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Tasnim

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I was at The masters inn for 8 days and was very comfortable for the first 2 nights… after that house keeping stopped making my room, giving me towels and making my bed. It was very annoying, I had a toddler with me- I spoke to members of staff and they all told me that I should speak to reception, and even after I did that by day after day my room went uncleaned. I was often woken up in the middle of the night by whatever commotion (fights, arguments, shouting) was going on outside. I barely slept. I can’t imagine what it would’ve been like when it was carpeted, because even with the vinyl floor they are refusing to keep it clean.
Stayed 8 nights in Apr 2024
Response from jeki on Apr 17, 2024
Hi,Tasnim ! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time.

2/10 Terrible

Mary

Traveled with family
Bed was comfy and the place was pretty clean. No hot water and the shower/tub didn’t work at all
Stayed 1 night in Apr 2024
Response from Jeki on Apr 16, 2024
Hi, Mary ! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome.

10/10 Excellent

Cashanka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, No Bed Bugs, Nice Staff
Stayed 1 night in Nov 2023
Response from Barbara on Jan 22, 2024
Thank you for your appreciation, Cashanka! We hope to give you consistent service every time. Regards, Barbara

4/10 Poor

Veronica

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pillows on the bed was dirty!!! The tub was nasty...I had to go the store and purchase cleaning supplies....I saw a couple of roaches....the smell was bad....luckily we only stayed here one night....
Stayed 1 night in Oct 2023

6/10 Okay

Derek

Stayed 1 night in Aug 2023
Response from Dewi on Sep 13, 2023
Hi, Derek! Thanks for the suggestions, as it has been communicated with the relevant department, they will look into this issue and will surely change accordingly. Regards, Dewi.

2/10 Terrible

Said S

Disliked: Cleanliness, staff & service, property conditions & facilities
It was a terrible experience that I did not stay for more than 3 minutes and left the area.
Stayed 2 nights in Jul 2023
Response from Eva on Jul 25, 2023
Hi, Guest! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Eva

8/10 Good

Nathan Earl

Traveled with partner
Liked: Cleanliness, staff & service
Quiet location, comfortable bed. Really missed my morning coffee. Overall, I enjoyed my stay.
Stayed 2 nights in Jun 2023
Response from Ava on Jun 21, 2023
Hi Nathan! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Ava

6/10 Okay

Richard

Room was convenient, priced right and comfortable. It was all I needed.
Stayed 3 nights in May 2023
Response from Lisa on Jun 3, 2023
Hey, Richard! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Lisa

8/10 Good

Tim

Traveled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in May 2023
Response from Ava on May 31, 2023
Thanks for taking out your valuable time to rate us, Tim! We will work even harder to make your stay a memorable one :) Regards, Lisa

4/10 Poor

LAWRENCE

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023
Response from Maria on May 24, 2023
Hi, Lawrence! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

4/10 Poor

Shelly, Myrtle Beach

Disliked: Cleanliness, staff & service
Las sábanas y toallas estaban curtidas, you guys will be taking care more of you laundry you can use bleach to make whiter the linen and towels
Stayed 1 night in May 2023
Response from Barbara on May 18, 2023
Sorry for the hassle you faced, Shelly! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

2/10 Terrible

Gould

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff made assurances that problems would be remedied but they were not.
Stayed 2 nights in May 2023
Response from Maria on May 18, 2023
Hi, Gould! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Maria

10/10 Excellent

tameia

Stayed 1 night in May 2023
Response from Lisa on Jun 3, 2023
Thanks for rating us superbly, Tameia! Glad to know that you loved our services :) Regards, Lisa

8/10 Good

Roy

Stayed 1 night in May 2023
Response from Lisa on Jun 3, 2023
Hi, Roy! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Lisa

10/10 Excellent

julio

Stayed 1 night in Apr 2023

8/10 Good

James

Liked: Cleanliness
Disliked: Staff & service
I HAD 2 ROOMS IN MY NAME TO BE READY BY 3PM; MY SON, J.E. MEEKS,lll, GOT THERE BEFORE ME AND THEY WOULDN'T LET HIM IN UNTIL I GOT THERE, J.E.MEEKS,JR!
Stayed 4 nights in Apr 2023
Response from Ammy on Apr 19, 2023
Hi, James! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 Good

Monica

Traveled with partner
Liked: Cleanliness, staff & service
It was clean and conveniently located.
Stayed 3 nights in Apr 2023
Response from Ammy on Apr 19, 2023
Thanks for the positive rating, Monica! Hope to welcome you again soon. Regards, Noah.

2/10 Terrible

Reginald

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Timothy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good place. Very close to everything
Stayed 3 nights in Apr 2023
Response from Lisa on Apr 12, 2023
Hi, Tim! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Lisa

6/10 Okay

Mac

Liked: Cleanliness, staff & service, room comfort
Very bad wifi so tv did not get all channels
Stayed 3 nights in Apr 2023
Response from Ammy on Apr 19, 2023
Hi, Mac! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

4/10 Poor

James

Stayed 1 night in Apr 2023
Response from Ammy on Apr 19, 2023
Hi, James! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Mark

Reject Masters Inn
I chose to pay when I arrived at the property. Despite my guaranteed room they had given the room away and said I had to pay the property directly, not through hotels.com. Of course no help was offered. I have never heard of this before. The Masters Inn is not worthy of being a member of hotels.com.
Stayed 1 night in Apr 2023
Response from Lisa on Apr 12, 2023
Hi, Mark! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Lisa

8/10 Good

Tim

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 10 nights in Mar 2023

4/10 Poor

Aaron

Stayed 2 nights in Apr 2023

4/10 Poor

Gary

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very Run down, some upgrades but needs much mor
Stayed 1 night in Apr 2023
Response from Lisa on Apr 12, 2023
Hi, Gary! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Lisa

6/10 Okay

sean

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Lisa on Apr 12, 2023
Hi, Sean! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Lisa

6/10 Okay

Peter

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very basic, needs work.
Stayed 2 nights in Apr 2023
Response from Lisa on Apr 12, 2023
Hi, Peter! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

2/10 Terrible

Justin

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scam
I was there for the Masters golf tournament - they called me a few days prior to confirm my booking and took my credit card info to prepay for the rooms - after checkout I get a no show fee of $336 that no one will assist with when I have the charges showing I paid in full
Stayed 2 nights in Apr 2023
Response from Lisa on Apr 12, 2023
Hi, Justin! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Lisa

4/10 Poor

Chad

Stayed 3 nights in Apr 2023

10/10 Excellent

Richard

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much appreciated the kind staff and efficient checkin checkout process. They allowed us to leave our car on property while we enjoyed the day even after checkout. Super helpful.
Stayed 1 night in Apr 2023
Response from Lisa on Apr 12, 2023
Hi Richard! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Lisa

6/10 Okay

THOMAS

Business traveler
Disliked: Amenities, property conditions & facilities
The unique thing about the property is the roaches that are in the room. I went to iron a pair of pants for a meeting I have this morning and I'm nowhere I started ironing over roaches. Ruined the pants.
Stayed 1 night in Mar 2023
Response from Eva on Mar 15, 2023
Hi, Thomas! We are extremely sorry for the unpleasant experience you had with us. Tidiness is something of utmost importance and we can not compromise on it. Request to treat this as an odd incident and we shall surely strive to make your future experience better. Regards, Eva

4/10 Poor

Littletonya

Stayed 1 night in Mar 2023
Response from Lisa on Apr 1, 2023
Hi, Littletonya! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

2/10 Terrible

Crystal

Stayed 1 night in Mar 2023
Response from Lisa on Mar 7, 2023
Hi, Crystal! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

2/10 Terrible

Charlie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible 337.... Thursday, February 9, 2023.??
Toilet didn't work..... Cold heating unit...no ONE respond... Missing items. Help me recover my items
Stayed 1 night in Feb 2023
Response from Ammy on Feb 14, 2023
Hi, Charlie! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Terrible

Ajmal

Stayed 1 night in Jan 2023
Response from Eva on Feb 7, 2023
Hi, Ajmal! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

4/10 Poor

micheal L.

Traveled with group
Disliked: Cleanliness, staff & service, amenities
Filthy room, staff rude.
Stayed 1 night in Dec 2022
Response from Ava on Dec 22, 2022
Hi, Micheal! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Ava

10/10 Excellent

Tina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Stayed 1 night in Nov 2022
Response from Ammy on Dec 1, 2022
Hi, Tina! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

10/10 Excellent

Tina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family place
Friendly staff! Make you feel welcome! Thank you
Stayed 2 nights in Nov 2022
Response from Ammy on Dec 1, 2022
Hi, Tina! We are glad to see that you liked our services. Regards, Noah

10/10 Excellent

Virginia

Stayed 2 nights in Sep 2022

6/10 Okay

Pinky

Stayed 1 night in Sep 2022
Response from Greta on Sep 19, 2022
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Jon on Aug 17, 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

10/10 Excellent

Willie Walker

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Friendly
Stayed 2 nights in Aug 2022
Response from Ammy on Aug 19, 2022
Hi, Willie! We are glad to see that you liked our services. Looking forward to hosting you soon. Regards, Amelia.

2/10 Terrible

jermaine

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pls don’t do it
Dirty stinky room no iron drug infested
Stayed 2 nights in Jul 2022

6/10 Okay

Tearges

Liked: Cleanliness, room comfort
Disliked: Staff & service
A Large Disappointment
There wasn't any toilet paper in room was able to obtain. I took a nap woke up at midnight discovered there weren't any towels, face cloths, soap, coffee machine, shampoo too late to obtain from front desk.
Stayed 1 night in Jul 2022
Response from jan on Jul 24, 2022
Sorry for the hassle you faced, Tearges! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 Terrible

Samuel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never Again!
Stayed 1 night in Jul 2022
Response from Ammy on Jul 24, 2022
Hi, Samuel! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

10/10 Excellent

Denisha

Stayed 2 nights in Jul 2022
Response from Christina on Jul 23, 2022
We appreciate your positive rating, Denisha! We do take pride in serving our guests with an amazing experience. Regards, Christina!

6/10 Okay

Andre

Traveled with group
Disliked: Amenities
When I got inside room some of the linens were dirty and the we rooms were hot asf 😢
Stayed 1 night in Jun 2022
Response from Ammy on Jul 23, 2022
Hi, Andre! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 Terrible

Alan

Disliked: Cleanliness, amenities, property conditions & facilities
Do not stay at The Masters Inn for any reason. Roaches were everywhere. Drugs were being sold from the rooms. I was parked outside my room and a full on fist fight broke out in the SUV that parked beside me. I could hear them arguing about who should go upstairs and get the dope. VERY DIRTY and VERY UNSAFE!!!!
Stayed 4 nights in Apr 2022
Response from Dennish Patel on Apr 15, 2022
So Sorry that you were Unhappy to Stay We will Try to Solve the Issue whatever you Suggest to us. Please Accept My Apologies.

4/10 Poor

Reginald

Stayed 2 nights in Apr 2022
Response from jackie patel on Apr 12, 2022
Sorry that you were Unhappy , but we will try to Fix the Problem whaterver you Suggest to us. Sorry once again

2/10 Terrible

Thomas

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms look nothing like this picture. Disgusting may be the best description.
Stayed 2 nights in Apr 2022
Response from Jennis Patel on Apr 11, 2022
So sorry that you were Unhappy At that time ( Masters Week) We did not Finish the Renovation,Also The New Furniture ( Vendors) didn’t Deliver the New Furnitures , We will be Finish the Soon what ever you Suggest to us Sorry Once Again