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Reviews of Studio 6 Augusta, GA

2 out of 5
Studio 6 Augusta, GA
3421 Wrightsboro Rd, Augusta, GA

Reviews

4.4
Rating 10 - Excellent. 35 out of 278 reviews" "
Rating 8 - Good. 20 out of 278 reviews" "
Rating 6 - Okay. 32 out of 278 reviews" "
Rating 4 - Poor. 42 out of 278 reviews" "
Rating 2 - Terrible. 149 out of 278 reviews" "

4.4/10

Cleanliness

5.8/10

Staff & service

4.4/10

Amenities

4.4/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

Gary

Disliked: Cleanliness, amenities, property conditions & facilities
Absolute dump. They even gave me a key to an occupied room - how does that happen?
Stayed 1 night in Apr 2024

2/10 Terrible

Aaron

Disliked: Cleanliness, property conditions & facilities
No hot water in shower. Unsafe property. Very sketch. No blanket on beds, just a sheet. Shower was disgusting. No lamp in the place. Tv remote didn’t work.
Stayed 1 night in Apr 2024

2/10 Terrible

Jennifer

Traveled with partner
Disliked: Amenities, property conditions & facilities
Unprofessional cleaning crew dancing on balcony. Room inside and out smelled like pee
Stayed 1 night in Apr 2024

2/10 Terrible

Jesse

Disliked: Cleanliness, property conditions & facilities
We showed up at 8 for check-in. Our reservations were made 6 months prior. They gave away our rooms because “we didn’t show up before 6”. There is no disclaimer anywhere that states this is their policy. The staff was rude and completely unprofessional about the situation. We ended up having to find another place to stay at. After the same situation happened to others in the lobby, the staff started to hide in the back and not acknowledge anyone. This place needs to be shut down.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on Apr 17, 2024
Hi Jesse, Thank you for taking the time to leave your review. We’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

4/10 Poor

Janet

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I rented a room for a week and was moved 5 times in 4 days because of the poor conditions of the rooms
Stayed 6 nights in Mar 2024
Response from Brand Experience Team on Apr 17, 2024
Hi Janet, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty.In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.Natalie #Team6

2/10 Terrible

Christian

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Marsha

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Housekeeper was lazy never came to clean room or give clean towels and sheets or get trash
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 16, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Rebecca

Stayed 7 nights in Dec 2023

2/10 Terrible

Kenyea

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Ken

Business traveler
Disliked: Cleanliness, room comfort
Nightmare Before Christmas
Roachs, no blanket, an dirty equipment. Was anong the fist things yo hit my eyes apon enterinthe room. Microwave had food all stuck to the inside and sink was clogged an had food stuck to the inside of it. When in need of wash rags and towls was often told they didnt have any available. An had to go buy my own toilet paper because they didnt have any one of my nights there. The guy who covers 3rd shift was extremely rude hard to communicate with and condescending. An at one point even aggressive in response to a simple request of providing a blanket for a my room with no blanket. Will not ever be returning
Stayed 7 nights in Dec 2023

2/10 Terrible

Kenyea

Stayed 7 nights in Dec 2023

2/10 Terrible

Kenyea

Disliked: Cleanliness, room comfort
Stayed 7 nights in Dec 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, room comfort
No towels, dirty, and bugs
When I got to my room, I did not have any towels. I went to the front desk and they said they didn’t have any and could give me a couple hand towels. So I had to go buy a towel to use. Upon looking through the room, it was dirty. There were roaches (not the palmetto bugs / water bugs that are not abnormal to see) and other bugs. It looked like it was partially swept because there was still dirt under the table. I found a dirty washcloth still in the shower. There was no blanket or comforter and the sheets were either dirty or stained and full of holes. Under the sink was water damaged to the point it had a hole and that hole was covered in what looked like mold.
Stayed 5 nights in Dec 2023
Response from Brand Experience Team on Dec 26, 2023
Hi Traveler,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

6/10 Okay

James

Stayed 15 nights in Nov 2023

2/10 Terrible

Cori

Traveled with family
Disliked: Room comfort
Unprofessional management
I made a reservation weeks ahead, staying here because it was an economical choice as a stop between destinations. 9pm arrival to check in and they had my reservation but had sold all rooms... including the one I reserved. Very inconvenient to take my two kids at 9:15pm to find a new hotel that ended up costing our family more.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Dec 5, 2023
Hi Cori,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

8/10 Good

Tamica

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023

2/10 Terrible

Heather

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I had a reservation and they waited until i.got to the motel and told them i had a reservation that they couldn't rent me a room bc of a damaged water line...
Stayed 2 nights in Nov 2023
Response from Nancy Y. on Nov 28, 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Anthony

Liked: Cleanliness, room comfort
very clean
Stayed 2 nights in Nov 2023

4/10 Poor

Danyel

Liked: Room comfort
Not prepared
Wasn’t dirty but I had no trash cans no wash rags or towels and my heater didn’t work
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 14, 2023
Hi Danyel,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

2/10 Terrible

Jakiyla

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Theresa

Disliked: Cleanliness, amenities, property conditions & facilities
Booked through Expedia. Told the room wasn’t available. Got up charged. Place is a giant trap house. Tried to pay an extra night to get my things out of the room at a safe time. Got there and was physically assaulted and refused access to my personal belongings. My service dog was injured then accused of attack. Sheriff deputy helped me gain access to a few things but most of my valuables and clothing were missing.
Stayed 7 nights in Oct 2023
Response from Nancy Y. on Nov 6, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Anthony

Traveled with family
Disliked: Cleanliness, room comfort
Horrible experience
I took a trip to Augusta GA, drove 3 hours to visit friends and family. I booked the room 6 hours in advance, before leaving home. I Arrived IN AUGUSTA between 6pm-7pm. Got my key, went to the room to make sure it was clean. It was pretty decent no one's belongings was in the room. I didn't leave my belonging because of my instincts told me not too. Left for 4 hours and came back to the room it was doubled booked. Someone had took a shower and their belongings was in the room. At this point its around 10 pm. Went to the office informed them . The young lady's was giving me sketchy vibes. She gave me another room. Went to check it out the room was 100 percent occupied. So I went back to the office the young lady told me she was going to refund me. I asked for proof of refund. She told me she had no receipts. But instead she would send me an email. Waited for the email never recieved it. I went back to the office and the young ladies was gone for about 45 minutes. So I contacted the police to make a report, So ill be able to get my money back. So after the police pulled in they came walking back up. I informed the police I just want a report. Made the report went back to the office window. Informed her I never recieved the refund receipt. She told me she'll take a picture of it on my phone.She took a picture of a receipt but it was not mines. The total neither room matched she never refunded the money. I had to return to speak to a manager before I headed back home 1 day early
Stayed 2 nights in Oct 2023
Response from Nancy Y. on Nov 6, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

6/10 Okay

ebony

Stayed 1 night in Oct 2023

10/10 Excellent

Malcolm

Stayed 8 nights in Sep 2023

2/10 Terrible

Daniel

Business traveler, Traveled with partner, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Property isnt taken care of at all. The only thing i enjoyed was the shopping centers and restaurants in walking distance.
Stayed 7 nights in Sep 2023
Response from Brand Experience Team on Oct 10, 2023
Hi Daniel,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Celene

Business traveler
Disliked: Cleanliness, room comfort
Very dirty.smells like mold and mildew. We had plumbing issues for 5 days, toilet would sometimes flush, sewer water filled our shower. On day 6 they moved our room to upstairs, and refused to let my flush and and kids, who were on my reservation, start moving our things into the new room until I was physically on the property. I got off my second job, got up to the hotel at 9:30 pm, and Kira said with the nastiest attitude “you got 30 minutes to be out of the original room. Ima come check too” not sure why she works there when she is clearly so miserable. Seriously, she needs a job where she has zero contact with customers, disgrace.
Stayed 7 nights in Sep 2023
Response from Brand Experience Team on Oct 10, 2023
Hi CeleneThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

10/10 Excellent

Margie

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

cassandra

Disliked: Cleanliness, room comfort
Needs to be torn down and call code enforcement
They really rude and nasty and they barley clear up and they told me i had to check out cuz i conplain to much there are no microwaves and no clean towels n no soap or batteries in the remote and they dont clean the rooms unless u check out
Stayed 1 night in Sep 2023
Response from Nancy Y. on Sep 26, 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Robert

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Nancy Y. on Sep 26, 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

4/10 Poor

Gary

Liked: Room comfort
Disliked: Cleanliness
NOT happy with my stay
I booked a single bed, and was told at check-in that they had sold out of all of them and I could either get a refund or pay an additional fee for a double room. It is not MY fault that you overbooked the rooms, and as a paying customer, I should NOT be forced to pay extra for a bed that I wouldn't even use (traveling solo). 2nd gripe was that my room had zero towels or washcloths at check-in, so I was never able to get refreshed after a long day on the road. These types of things are not good for the brand, and is something that's making me reconsider booking from Studio 6 or Motel 6 in the future (even though their beds are the most comfortable of all the chains I've stayed at).
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 18, 2023
Hi Gary,Thank you for sharing your review. We would like to apologize for the misunderstanding that may have occurred during your recent stay with regard to your reservations issues. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

cassandra

Disliked: Cleanliness, room comfort
Room was not clean wen i got here and i got put in anything room did not look how expected it wasn't cleaned no towels soap n trash was still in the trash can and no microwave or batteries in remote
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 11, 2023
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Jamie

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We reserved 2 rooms. One was passable, the other was disgusting. The toilet would not flush, there was, what looked like, fecal matter on the bathroom floor, one of the beds looked like it had bed "used" after it had been made. The sheets were dirty and stained.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Sep 12, 2023
Hi Jamie,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Douglas

Disliked: Cleanliness, room comfort
Room was not clean & no bath towel no pillow
Stayed 2 nights in Aug 2023

4/10 Poor

Mercedes

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The air conditioner didn't çool the room very well. There were no bath towels or hand towels only two wash cloths. There was no safety bar to hold on to by the commode. The TV never worked the way it should have so we couldn't watch anything. The smoke detector was laying on top of the refrigerator. The water pressure for the shower was so so. The female attendant was rude to my husband and made us feel like we were bothering her at first. But she did soften up a little and gave us a room with a king size bed because they didn't have the one we had reserved.
Stayed 1 night in Aug 2023

2/10 Terrible

Randy

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Mold everywhere you can smell it in the air they're going to make somebody sick I have pictures and videos
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 22, 2023
Hi Randy,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Craig

Disliked: Cleanliness, room comfort
Filthy and disgusting!
Filthy and disgusting! No shower curtain, no toilet paper. Outside areas black and sticky so you track that in your room, floors sticky and nasty. Potholes as you turn into the property could swallow your whole car!
Stayed 1 night in Aug 2023
Response from Nancy Y. on Aug 16, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort
Unethical Dump
Didn’t stay. I purchased a non-smoking room through Hotel.com but was given a smoking room by the hotel. Hotel said they had no non-smoking rooms. I entered the room and went right back to the front desk to request a refund due to the smell. It was enough to make you sick, especially for someone with asthma. Hotel said I could get a refund through Hotels.com. Hotels.com, in turn, said it was up to the hotel, who apparently refused according to Hotels.com. So we have Hotels.com selling something they can’t guarantee (otherwise known as false advertising) and not making good on it and we have the hotel saying I could get a refund and then changing their story. Horrible customer service on both ends. Clearly taking advantage of people. On top of that the hotel was a dump - super sketchy and unclean. I’ve stayed in all kinds of places all over the world, but didn’t feel safe here. We went directly to another pet friendly hotel which charged $10 more but was Worlds better. Never again Hotels.com or Motel 6. So Unethical.
Stayed 1 night in Aug 2023
Response from Nancy Y. on Aug 16, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

10/10 Excellent

Daniel

Stayed 7 nights in Jul 2023

2/10 Terrible

JessicaBraids

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Ever room was nasty I had to clean my own room,they got bed bugs ,they have nasty people and dogs everywhere, they very much not friendly at all , they have people doing and selling drugs right outside the hotel, people walking around with guns on top of that part of the hotel is missing it looks like it’s falling apart, they have people cleaning/fixing up the hotel for a place to stay smh I will never stay here again ever in my life and just because and I paid for a week and wen I seen the bed bugs seen that I had to clean all the rooms they put me in me and my kids stayed one night and asked for or money for the rest of the days that we had left they didn’t want to give it at all so I call the people I book the hotel with they help me got my money back and the lady gonna tell me they put me on a do not return list because they had all this going on and I was happy she did that because nobody need to stay in a place like this wen they paying there own money for it this hotel needs to be close down for good
Stayed 6 nights in Jul 2023
Response from Brand Experience Team on Aug 1, 2023
Hi Jessica,We take bed bugs reports very seriously and sincerely apologize for your experience. Please know that we are on high alert regarding all reports of pest and are mindful to monitor our rooms in order to address and treat for any issues if we discover them. Thank you again for bringing this matter to our attention and we appreciate your patronage. We would like to discuss your experience and ask that you use the Contact Us feature on our website to connect with us.Maz K.#Team6

2/10 Terrible

Gabraielle

Disliked: Amenities
Stayed 2 nights in Jul 2023

2/10 Terrible

Richard

Traveled with pets, Traveled with family
My reseveration was not satisfied. We reserved a suit with a king bed. When checking in I was told no king beds and no queen beds. So I cancelled the reservation and went somewhere else.
Stayed 3 nights in Jul 2023
Response from Brand Experience Team on Aug 1, 2023
Hi Richard,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Oscar

Disliked: Cleanliness, room comfort
Stayed 4 nights in Jul 2023

2/10 Terrible

Virginal

Disliked: Cleanliness, amenities, property conditions & facilities
The room wasn't. Clean the blanket had spot all over it had bad oder to the room
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Jul 26, 2023
Hi Virginal, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

4/10 Poor

Patrick

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023

4/10 Poor

Patrick

Disliked: Cleanliness, amenities, property conditions & facilities
The A/C did not work in my room. They ran out of towels so I didn't have any towels. Some of the employees were rude!
Stayed 2 nights in Jul 2023

2/10 Terrible

christopher

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was locked out of the HOTEL LOBBY and the clerk refused to open it for me to check in. I was forced to use the plexiglass "bank teller" window to check in from outside in 95 degree temp. The room was atrocious.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jul 11, 2023
Hi Christopher, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

2/10 Terrible

Steven

Traveled with partner
Disliked: Cleanliness
The rooms are nice but the property needs better management
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 20, 2023
Hi Steven, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

4/10 Poor

Steven

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I like the rooms, but I don't like the way the property is being managed
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 27, 2023
Hi Steven,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

ebony

Stayed 1 night in Jun 2023