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Reviews of Staybridge Suites Augusta, an IHG Hotel

3 out of 5
Staybridge Suites Augusta, an IHG Hotel
2540 Center West Pkwy, Augusta, GA

Reviews

8.4

Very Good

Rating 10 - Excellent. 124 out of 233 reviews" "
Rating 8 - Good. 61 out of 233 reviews" "
Rating 6 - Okay. 25 out of 233 reviews" "
Rating 4 - Poor. 13 out of 233 reviews" "
Rating 2 - Terrible. 10 out of 233 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

scott

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

ralph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed every aspect of our three day stay, check in- check out all smooth as silk. great place to hang your hat with family or business. price. condition. resturants any and all was perfect. will return. r. howell
Stayed 3 nights in Jan 2024

8/10 Good

Brandy

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel is nice overall as well as the staff. However, we could tell the bathroom hadn’t been cleaned because the previous guests wash cloth was still hanging up on the shower and there was something brown inside of the tub.
Stayed 1 night in Dec 2023

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very easy to check in and park. The suite we had was very nice and comfortable. Staff was very nice and helpful. I would definitely stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Jamal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 4 nights in Nov 2023

8/10 Good

Katherine

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

roger

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Josh

Stayed 1 night in Nov 2023

10/10 Excellent

Alan

Stayed 2 nights in Nov 2023

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Ralph

Stayed 1 night in Oct 2023

10/10 Excellent

Shauna, Johnson City

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great check in! Super nice!
Stayed 1 night in Jul 2023

10/10 Excellent

Laronda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
every one was nice
Stayed 1 night in Jul 2023

2/10 Terrible

Glenn R

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE
Checkin personeel was rude and very unfriendly, keys did not work, lock appeared to be falling off door, was not appropriate. Tried NEW keys on outside door, DID NOT work, walked back inside and cancelled my room and reservation. Have stayed in Augusta many timees for business through the years, WORST experience in customer service I have ever had in Ga.I understand it was my first time here , just got a bad vibe and feeling from the front desk, to people walking all around during happy hour, to a maid /nosey security person follwing me around. My 10 minutes at this location was ALL in needed to know I have made a mistake,
Stayed 1 night in Jul 2023

10/10 Excellent

Dewitt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Robert, Roswell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was charged $100 for pets, no notice on Expedia or contact by the hotel.
Stayed 1 night in Jun 2023

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel. Very clean and comfortable. So many food choices nearby. We were able to walk to some. The rooms are like a apartment. Full size kitchen, counter for eating and separate room for sleeping. Shampoo, body wash and conditioner in the shower. Breakfast had plenty of choices and the ladies in the kitchen made it worth staying. We would definitely consider coming back if we're in the area.
Stayed 2 nights in Jun 2023

10/10 Excellent

Ilene

Liked: Cleanliness, staff & service, property conditions & facilities
I like the two bedroom suite so that we are all in the same room, but have separate bedrooms and bathrooms! My only complaint is no pool. Otherwise great!
Stayed 1 night in Jun 2023

10/10 Excellent

Tamera

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff is confused about the housekeeping practices at the hotel. Night desk person told us to bring dirty towels down to the front desk and they would change them out. We brought them down the next morning and they told us they do not need to and she would tell housekeeping to bring us these things. Then in the room there is a sign that you get light housekeeping. None of these things happened and we had to go back down stairs to get our towels from the front desk.
Stayed 2 nights in May 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant one-night stay. We needed help with getting the televisions to work. Also, too many shipping containers taking up parking spaces close to the entrance.
Stayed 1 night in May 2023

8/10 Good

Ryan

Stayed 2 nights in May 2023

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Trip
Our family of 5 stayed & were very satisfied. We had a 2 bedroom, 2 bathroom suite that was nice a specific. The rooms were clean & the staff was friendly
Stayed 2 nights in Apr 2023

8/10 Good

LaShawnda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed the location of this property. It was really convenient to everything. My overall stay was good but I was unhappy to find roaches in my room. Other than that, it was a great stay.
Stayed 2 nights in Apr 2023

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

4/10 Poor

James E

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
2towels for 3 adults 1 roll of toilet paper When we asked for more, I felt like Oliver Twist. All for more than $900/ night
Stayed 2 nights in Apr 2023

4/10 Poor

Michael

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Paid twice as much as nearby properties. Was disappointed upon getting to the room. Glasses were visibly dirty. AC did not work in living room. There was a bed sitting in the living room with no bedspread on it. The ends of the bed were visibly dirty. The hand towel hanging in the room had a corner with a 4 inch hole torn in it. The ice maker had no water hook up so could not make ice. Overall VERY disappointed for what I paid and expected vs what we experienced. Rating this LOW to help other travelers.
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Needs updating.. Screen on window was torn..
Stayed 2 nights in Mar 2023

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the size of suite. Liked kitchenette Front desk efficient and personable
Stayed 1 night in Mar 2023

8/10 Good

Dennis

Stayed 1 night in Mar 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities
Excellent service and nice suites.
Stayed 1 night in Mar 2023

10/10 Excellent

Corey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

Chalanda

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2022

6/10 Okay

james

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
room was clean, beds and pillows comfortable.Room and facility were dated, broken soap dish, broken shampoo dispenser, hallway floors filthy. Broken back door to parking. good breakfast ,nice staff

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast here is amazing. The rooms are nice and spacious and the beds are very comfortable. This is our 3rd stay here and we will only book here from now on.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was dirty, clothes left in drawers and other products. Changed room, there was missing items and still dirty.
Stayed 2 nights in Nov 2022

10/10 Excellent

KATHRYN, San Antonio

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly stafff
Stayed 1 night in Nov 2022

6/10 Okay

Phillip

Business traveler
Liked: Staff & service
Access was convenient. Room was not very clean for the hotel not appearing that old. Door to the bathroom was dirty, with something smeared on it. Breakfast was okay. Waffle irons didn't work properly.
Stayed 2 nights in Nov 2022
Response from jk on Nov 17, 2022
Thanks for your information. We will take care for your future stay. Please let us know in your next visit we will offer 10.00 pantry coupon to you

4/10 Poor

Anton

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dated property. Had to ask for basics such as soap in the room.
Stayed 4 nights in Sep 2022
Response from jk on Nov 17, 2022
Thanks for your kind response. Our hotel is fully equipped with amenities.Regards

6/10 Okay

Ericka

Liked: Cleanliness, staff & service
A roach was crawling in the kitchen area in my room. The tub faucet was leaking.
Stayed 1 night in Sep 2022
Response from jk on Nov 17, 2022
Thanks for your kind feed back. Our hotel is pest control services from Eco lab. We will contact them to correct the issues.Regards

8/10 Good

Kelvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Nichola Victoria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 5 nights in Aug 2022

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and spacious. Beds were comfortable and amenities were great.
Stayed 1 night in Apr 2022

10/10 Excellent

Dick

Stayed 1 night in Apr 2022

4/10 Poor

CM

Traveled with family and small children
Disliked: Staff & service
Check went smooth, room cloud of been cleaner. Morning breakfast was an issue, the cook got into a verbal fight with a guest. Very unprofessional, clerk at the desk observed entire event and said and did nothing. The cook was shouting profanity in front of a room full of small children including my 5 and 12 year old grandchildren. . Won't be staying here again
Stayed 2 nights in Feb 2022

8/10 Good

Lerney

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
vvv
Stayed 3 nights in Dec 2021

4/10 Poor

David

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not good
Stayed 1 night in Jan 2022

6/10 Okay

Joshua

Liked: Cleanliness, staff & service
Got me for room difference refund
Everything was good except the check out time they wouldn't wait a little while to let me get the money together for another night . And they did not put the 15 dollar room difference back on my card. So I don't know what happened to that refund but still have not received .
Stayed 1 night in Nov 2021

10/10 Excellent

Laurie

Stayed 1 night in Nov 2021