Who do they think they are when a customer came and deny it with the kids just back from a school and make me call 1 hours on the phone to get back my refund?? Is it easy as that? Oh I see they don’t want money. Already dark and made me drive to another hotel in this late. The hell, never ever coming back again. What a good service for customers. Not complaining, it was the true so they can fix for better to the next guests. Duhh just denied me for complaining? Took $80 for pet and still not happy about it.