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Reviews of Hotel Bahnhof Ausserberg

2 out of 5
Hotel Bahnhof Ausserberg
Bahnhofstrasse 9, Ausserberg, VS

Reviews

7.0

Good

Rating 10 - Excellent. 11 out of 44 reviews" "
Rating 8 - Good. 16 out of 44 reviews" "
Rating 6 - Okay. 6 out of 44 reviews" "
Rating 4 - Poor. 5 out of 44 reviews" "
Rating 2 - Terrible. 6 out of 44 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views!
What a beautiful location! We used the trains and buses so the hotel was very convenient. Someone was there to greet us upon arrival but there is a self check-in that is helpful when arriving at various times. Breakfast was available at an extra charge but can be eaten there or taken with you. The shower is in the room so with four people there was a little less privacy and space but beds were comfortable and it is very quiet. This was a great place for us to branch out from this little town daily on adventures.
Stayed 2 nights in Dec 2022

10/10 Excellent

Tytti

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

Shawn

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
FALSE ADVERTISING!!
I just don't know where to start with this hotel. My husband and our two 16 year old daughters were taking a quick trip around Switzerland using the rail system. After spending the day in Zermatt, due to train times and our planned actives, we did not have enough time to get back to Zurich that night. We decided to find something not too far from our route and continue on the next day. This hotel advertised that they speak four languages, have 24 hour checking with a clerk and we were able to pay through hotels.com. These are all VERY FALSE! We got to the hotel around 10pm and could not figure out where to go. Finally found an open door and we see a table in the corner with a paper and room key sitting on it. We realize that it is our information and must be our key with room number just sitting in the hall for anyone to grab. Not really the 24 hour clerk check in we were expecting. But continued to our room for the night. There was NO AC in room so had to leave window open all night. There was no screen and even with the window open it was too hot to sleep. The next morning, when we are getting ready to walk out, the owner stops us and asks us to pay. He only spoke Dutch and we had a very difficult time communicating. But what we discovered was that he said we had not paid for the room and would not let us leave until we gave him another card. Called Hotels.com and they tired to speak with him and could not. After missing our train we just paid for the
Stayed 1 night in May 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

René

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Good people, unfortunately not worth the money
Staff was very friendly which is why I feel a little bad about the rating however I would not recommend for the price compared to what you get. The room was freezing, we turned up the radiators all the way but the room remained cold for the entire night. We also booked a room which advertised to slept four (2 single beds and a bunk bed- ie: 4 beds total). We also requested a baby crib over the phone and were told it wasn’t a problem. We arrived and were given 1 room with three beds and told we couldn’t fit our family in it and was asked to pay for another room as well. I declined because that wasn’t what we were quoted and the room was far bigger than most chain hotels in Europe that our family squeezes into without issues. It was disappointing that we were shorted a bed but I cut our losses because we saved nearly 200 franks by compromising not to argue much about the lack of bed we were promised and not being forced to pay for an additional room we didn’t need. In the morning we were treated downstairs friendly by the staff - again very nice people and made it feel very family oriented. They had a high chair waiting which was nice. The breakfast options were small compared to what I would of expected for the amount we paid. They offered some nice suggestions on things to do. When I paid for the bill I learned I had to pay another 12-15 franks for the baby crib... first I ever had to do this and we traveled to at least 20 different accommodations in the last year
Stayed 1 night in Dec 2019
Response from HOTEL BAHNHOF AUSSERBERG on Dec 31, 2019
Lieber Hotelgast Wir danken Ihnen sehr über den Besuch bei uns. Wir sind ein Wanderhotel mitten in den Bergen und den Wanderwegen. Die Wandergäste fühlen sich stets wohl in unserem "heimeligen" Hotel mit den entsprechenden Zimmern. Unser günstigstes Familienzimmer (4 Personen) ist nicht geeignet mit einem Babybett. Bei Ihrer Buchung (Expedia) war nur 4 Personen erwähnt. Deshalb waren wir sehr bemüht Ihnen abends um 22.00 Uhr eine für alle gute Lösung zu finden. Unser reichhaltiges Frühstückbuffet schätzen unsere Gäste sehr. Gibt es doch diverse Flocken, Nutella, Honig 2 verschiedene Konfitüren und 2 - 3 diverse Brote mit Birchermüesli. Wir sind weiterhin stets bemüht, unseren Gäste einen angenehmen Aufenthalt zu ermöglichen. Das Team vom Hotel Bahnhof, Ausserberg

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Bahnhof Ausserberg
all was perfect; you can't go wrong; it has character; if you expect a sterile Hilton or plush Hyatt, it is not; for outdoor people and for a rustic environment in one of the best hiking areas of the world - it's what you need!

4/10 Poor

Vaclav

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Die Unterkunft ist für ein Übernachten in Ordnung. Die Temperatur im Zimmer war nicht genügend (Reisezeit: 25.11.). Die Umgebung der Anlage wirk ziemlich triste. Das Brot zum Frühstück war sicher von Vorgestern. Der Kaffeeautomat liefert höchstens lauwarmes Wasser für einenTee.
Stayed 1 night in Nov 2023

2/10 Terrible

Geneviève

Business traveler
Disliked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Mirjam

Traveled with group
Liked: Amenities
Boden war nicht sauber. Hotel sehr geringhörig
Stayed 1 night in Sep 2023

2/10 Terrible

Daniel

Traveled with partner
Kein personal vorgefunden! Hotel Restaurant geschlossen! Mussten daher wider abreisen!
Stayed 1 night in Jul 2023

6/10 Okay

Helene

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Spesielt
Var der for en dag. Det var helt greit. Men føltes litt som å være på leirskole. Gammeldags hotell men fin beliggenhet. Veldig lytt.
Stayed 1 night in Jun 2023

6/10 Okay

Thomas

Business traveler
Disliked: Cleanliness, property conditions & facilities
Thomas
N
Stayed 4 nights in May 2023

8/10 Good

Stéphane

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

beat

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in auf Bildschirm ohne Ankündigung No go! niemand da wenn es notwendig ist (heizung defekt, saukaltes Zimmer) keine Restauration vor Ort möglich: auf Website nirgends erwähnt. Nie wideder
Stayed 1 night in Feb 2023

10/10 Excellent

Lorraine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nous n'avons vu personne mais très bonne literie, chambre très propre.
Stayed 1 night in Jan 2023

2/10 Terrible

Claude

Stayed 1 night in Jan 2023

10/10 Excellent

Kosta

8/10 Good

Jean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

4/10 Poor

Christine Waldner

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Der Empfang war unkompetent und unfreundlich. Wir hatten über ebookers für 2 Nächte gebucht. Uns wurde mitgeteilt, dass wir nach einer Nacht das Zimmer wechseln müssen mit fragwürdiger Begründung. Wenn man über ein Billigportal bucht, hat man diese Unannehmlichkeit in Kauf zu nehmen. Am andern Tag hat sich herausgestellt, dass wir nicht wechseln müssen, wir hatten den Koffer aber schon gepackt für den Zimmerumzug. Unnötiger Stress für 2 Nächte. Wir haben zweimal auf der Terrasse ein Nachtessen eingenommen, Essen sehr lecker und Bedienung vorzüglich.
Stayed 2 nights in Sep 2021

10/10 Excellent

Salvador

Stayed 1 night in Sep 2021

4/10 Poor

Jordi

Stayed 1 night in Aug 2021

8/10 Good

patrick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Bernhard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2020
Response from Hotel Bahnhof, Ausserberg on Jun 16, 2020
Sehr geehrter Hotelgast Wir bedanken uns recht herzlichst für die gute Bewertung über unseren Betrieb. Das Team vom Hotel Bahnhof, Ausserberg

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Der Service bei der Ankunft war unfreundlich und lieblos.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr freundliches Personal, feines Essen, gemütliches am Ambiente, toll
Stayed 1 night in Jul 2019

8/10 Good

Cyril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
*** Gerne wieder ***
Eine sehr familiäres, freundliches Hotelmanagement und Personal. Das Zimmer war zweckmässig eingerichtet - auch wenn (vom Eindruck her) etwas in die Jahre gekommen, sehr sauber gehalten und freundlich eingerichet (man fühlt sich wohl). Auch bezüglich Essen hatte alles gepasst => trotz kurz vor Feierabend blieben keine Wünsche offen (es war vorzüglich - Herzlichen Dank!) Danke für den netten und "feinen" Aufenthalt PS: Hatte ein Zimmer mit Süd-Balkon - kann ich nur empfehlen...
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2018

8/10 Good

Anne-Lise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

Mikael

2 nätter med familj
Den gamla delen av hotellet som vi bodde i var 'omodern'. Sängarna var dåliga/utslitna. Ingen AC och när vi var där var det mer än 30 grader så fönstret fick stå på vid gavel. Ingen toalett på rummet ,finns i korridoren och den delas av några rum. Duschkabin i rummet utan separat ventilation så det kan bli fuktigt i rummet. Frukost ok. 50m till jvgstationen så tågen kan höras / lätt att ta sig till stationen :) Lämpligt för vandraren annars inte mycket i närområdet; vi besökte Thermal Spa Brigerbad som var väldigt kul för barnen innan vi fortsatte till Glacier Express i Brig .
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schön gelegenes Hotel mit sehr freundlichen Gastgebern! Super Essen!
Stayed 3 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Erholsamer Aufenthalt :-)
Super Südsicht, trotz Bahn in der Näche (ist ja Hotel Bahnhof), keine Lärmbelästigung durch die Züge (Fenster gut lärmisoliert). Die Zimmer sind rustikal aber zweckmässig eingerichtet. Dusche und WC modern. Nach der Wanderung ist es angenehm die Mahlzeiten im guten Restaurant im Hause (bietet lokale Spezialitäten!) einzunehmen. Reichhaltiges Frühstückbuffet!
Stayed 1 night in Jul 2017
Lieber Gast, es freut uns sehr, dass es Ihnen bei uns gefallen hat. Herzlichen Dank für die positive Bewertung. Wir wünschen Ihnen alles Gute Beste Grüsse Alexandra & Scott Donaldson und das Bahnhof Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Ideal für Wanderer
Wer auf der Lötschberg-Südrampe wandert, findet hier eine ideale Übernachtungsmöglichkeit. Von den Gastgebern wurden wir herzlich und sehr persönlich begrüsst und während unseres ganzen Aufenthalts sehr gut betreut. Wir fühlten uns sehr willkommen.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Next to railway track - noisy
Good clean hotel, bit old-fashion which is standard in the Swiss mountains. Next to the tracks it gets quite loud at night when a train passes (about 5 times) otherwise extremely quiet. Good standard breakfast.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities