Ratings based on 1,050 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and good location

Posted May 18, 2015
Pros: attractive hotel and good location, very helpful staff
nice hotel. very helpful staff. Close to University and the downtown nightlife. Bar was nice too. It seemed a bit pricey but I think they all are in downtown Austin
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia, PA

Nice hotel, very helpful staff.

Posted May 11, 2015
Cons: Airport Shuttle
Location: The Bullock Museum of Texas History and the University of Texas
The hotel is not close enough to walk to downtown Austin or to many of the attractions in the city. However, cabs and Uber were readily available and at a reasonable cost. The hotel did not have a shuttle.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel; lots of stairs

Posted Apr 29, 2015
Pros: The people; cleanliness
The people were friendly and helpful. There were lots of stairs or taking two elevators to get where you wanted to go. Valet parking was nice, but at times had difficultly finding someone to get my car or take my car. Location was right near Bob Bullock Museum and UT.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio, TX

Nice hotel close to downtown

Posted Apr 27, 2015
Pros: It is conveniently located and a nice hotel.
Cons: Customer service attitude was a little poor and even rude.
It was very unfortunate, the staff was a little rude, I called the front desk to ask them to leave 25 minutes late and the front desk guy sounded upset about it. The sheets didn't smell clean, very disappointed given the fact that it is a nice and pricey hotel.
Comment from Hotel Management
Apr 30, 2015 by Anita Cheung, Hotel Management
Hello! We're very disappointed to hear about your unsatisfactory experience with us and thank you for sharing with us. We do maintain a 12pm check-out policy for all guests and absolutely provide a clean room for guests. We're sorry we didn't meet your standards this time but we welcome you back for a better experience. Best, Anita Cheung Marketing Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Lovely hotel, great location

Posted Apr 21, 2015
Pros: Comfortable rooms, relaxing setting, close to UT, serene decor
Location: Close to UT campus, near Capitol and downtown as well. Plenty of restaurants nearby, as well as those in the hotel itself.
This hotel was beautiful and comfortable. I especially enjoyed the grounds with lovely outdoor seating areas. We were in Austin to tour the university, so the location was ideal for us. We were able to walk everywhere easily.
Comment from Hotel Management
Apr 30, 2015 by Anita, Hotel Management
Hello! We're so glad you enjoyed staying with us. We are quite lucky to have such beautiful views and surrounding areas. We hope you enjoyed your tour and hope to see you and your future Longhorn again! Best, Anita Cheung Marketing Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 21, 2015
Great hotel within short walking distance to the UT campus and the state capital, and a cheap Uber ride to everything else.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom tecas

Posted Apr 19, 2015
The valet and front desk folks were helpful in ways not expected.
Comment from Hotel Management
Apr 30, 2015 by Anita, Hotel Management
Hello, Brenda! Thank you for your review and positive comment. We pride ourselves on platinum service that exceeds our guests expectations and glad you were able to enjoy that. We hope to welcome you back soon! Best, Anita Cheung Marketing Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2015
We were there for a campus visit. The hotel was very nice, relaxing and comfortable. We will definitely stay on campus again.
2 out of 5
by A verified travelerfrom TX

A lot of Buck- but lacking on the Bang

Posted Apr 15, 2015
The hotel it's self is in a nice location and the lobby is wonderful. The rooms are tiny, and so are the bathrooms. You could barely open the shower door without it hitting the toilet. The lighting in the rooms is terrible as is the conditioning. The air conditioning is motion activated- so if you are sleeping be prepared to weak up in a pool of your own sweat.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston, Texas

Very nice & the most convenient location.

Posted Apr 14, 2015
The staff and the hotel are very nice. The location is perfect, located in the heart of the University of Texas campus. I do feel the rooms lack warmth and character.