Ratings based on 505 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
80% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Great location and close to downtown.

Posted Apr 20, 2015
We enjoyed our stay in the hotel. The only downfall is that the walls are thin and you can hear the cars that are passing by.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom CA

Good central location

Posted Apr 18, 2015
This was one of the nicest Best Westerns that I have stayed at. Good free breakfast each morning and a nice little restaurant/bar attached to it (independently owned). We would definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 17, 2015
Stayed here for an overnight. Excellent, friendly staff. Clean and pleasant room, though a bit on the small size. If you're planning to drive into Austin from the hotel in the morning, it's next to impossible to get on I35 South because of the traffic and the exit from the hotel. You'll need to make your way to Congress Avenue, which is slightly less congested. The Blue Moon Bar and Grill adjoining the hotel has excellent burgers and beer and live music. There is no room service, however, which we found disappointing. Overall, though, this was a convenient, pleasant place to stay.
2 out of 5
by A verified travelerfrom San Diego

Billing

Posted Apr 15, 2015
For the most part the hotel was fine except when I returned home only to discover a few days later, a new charge on my credit card without explanation. Thinking it was an error, I contacted the hotel and was informed I needed to speak with the manger who was not available but would call me back. He did not. When I did contact him, he advised that the charge was for damage to a closet mirror door. He advised that housekeeping told him it was not damaged when I checked in but was when I checked out. I was not aware of any damage nor I had observed any damage when I inspected the room prior to leaving. I was not contacted prior to the charge or notified in any way. I pointed out to him that I did not cause the damage and that he was making an assumption that it was I who caused the damage. He advised he would send me a picture of the damage and would re-contact housekeeping and advise. I have not heard anything back from him. I believe I should have been notified prior to the charge to my card and given an opportunity to discuss the situation. I pointed out to the manger that had I caused any damage I would have reported it as I was fully aware that a card was on file for additional charges that might have occurred.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

2ND STAY

Posted Apr 14, 2015
Pros: Location to downtown without the downtown prices, breakfast, pool/hot tub, staff
We stayed there last year for the MotoGP races and again this year and still have nothing to complain about....well, it would be nice if the hot tub was available after 10pm, but other than that....great place!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Muy buena opción de Hotel

Posted Apr 6, 2015
Pros: cuartos muy comodos
Cons: mejor programación de TV
Location: Aeropuerto. centros comerciales y restaurantes
Es un Hotel, limpio, con personal amable y muy bien ubicado, cerca del aeropuerto
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 1, 2015
Good location near downtown and South Congress. Excellent value.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom papillion, Nebraska

Great location

Posted Mar 31, 2015
Great location, easy access to freeway and the staff was very nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2015
Staff was cordial and helpful, room was clean. Shuttle service was extremely helpful. I will definitely stay here the next time I'm in Austin.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Monterrey

Buen Hotel cerca del aeropuerto

Posted Mar 30, 2015
Pros: Que esta muy bien ubicado ubicado
Cons: Que contaran con servicio de shuttle
Location: aeropurto, centros comerciales , universidades,restaurantes, etc.
Personal de recepción sumamente amable, la habitación que nos toco bastante buena, muy limpia, estacionamiento adecuado.