Ratings based on 275 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2014
Was in town for CHEST conf. Excellent hotel with very friendly staff. Excellent proximity to convention center. Very pleased with stay.
Comment from Hotel Management
Nov 12, 2014 by David, Hotel Management
Thank you for staying at our hotel and for the kind words about out associates. They work so very hard each day and they most certainly will enjoy you comments. Thank you for your buisiness ! We look forward to the oppertunity to entertain again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great but expensive

Posted Oct 31, 2014
Excellent location - walking to convention center and to 6th street
Comment from Hotel Management
Nov 13, 2014 by David, Hotel Management
Thank you! The convention center is only steps away and 6th street is directly behind the hotel . Also the Warehouse Distrcit, Rainey St. , East 6th Street and South Congress neighborhoods are all within walking distance of the hotel. Next time you are in town please let our associates in the lobby assist you i making the most of your visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 28, 2014
Enjoyed stay. Clean. Staff helpful. Valet friendly. Highly recommended. Will stay again.
Comment from Hotel Management
Oct 2, 2014 by David, Hotel Management
Thank you for choosing our hotel and for your kind words about our amazing staff. We will be looking forward to your next visit to Austin!
5 out of 5
Recommended
for Getaway With Friends
by Fernandofrom Garland, TX

Posted Sep 23, 2014 on Hotels.com
Upon arrival my friends and I were received with a friendly smile from the polite and courtious staff member who checked us in early in no time. Hotel corner room had a perfect window view of the city; not to mention the fact that it was clean, and cozy. Overall great experience for the price!
Comment from Hotel Management
Oct 2, 2014 by David, Hotel Management
Frenando, Thank you very much for making our hotel your resting place durring your visit to Austin. Our entire team is always on dispaly with amazing smiles and a genuine spirit of hospitality. You will always find us in teh lobby ready to help you make the most out of your time in Austin. Thank you again. May your travels bring adventure!
5 out of 5
Recommended
for Business Travelers
by Timothyfrom Highland IN

Posted Sep 19, 2014 on Hotels.com
It was a very nice hotel and close to the main attractions in Austin Texas. The workers were all 1st class. The only thing the Hotel didn't have that would have been nice is a refrigerator.
Comment from Hotel Management
Oct 3, 2014 by David, Hotel Management
Timothy, We are fortunate to have the most centrally located hotel in Austin. Our amazing associates, thank you for recognizing them, will always be ready to help you make the most of your trip to our city. We do have many different room types for our many different travelers. Standard rooms are basic, executive rooms have mini fridges and mircowaves while our Residence Inn rooms all have ull size refigerators, microwaves and stoves. Thank you again for staying with us and helping to celebrate our associates.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Downtown Hotel

Posted Sep 15, 2014
Everything was delightful except for the view. Appears there is construction next door but never heard any of it which was a plus. The staff was very accommodated and most importantly the room was clean with white sheets and white comforter. That's a necessity for me when traveling. Enjoy!
Comment from Hotel Management
Oct 2, 2014 by David, Hotel Management
Thank you for the great comments about our team. They strive to be the cleanest and friendliest hotel in Austin and I am proud they delived. We look forward to building on our first impression when we have the oppertunity to entertain in the future.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Sep 6, 2014 on Hotels.com
Overall very clean with great customer service
Comment from Hotel Management
Oct 2, 2014 by David, Hotel Management
Thank you for your kind comments. Clean and friendly is our top priority and we will continue to work hard to deliver on those expectations each day. We hope to see you again soon!
5 out of 5
Recommended
for Getaway With Friends
by Lindseyfrom Memphis, TN

Great location for first-time Austin trip!

Posted Sep 2, 2014 on Hotels.com
The hotel staff was very courteous, polite, and helpful - the customer service was top-notch! The room was great, comfy, and very spacious. The bathroom door had to be propped open (i.e. when you were using the sink to brush your teeth, wash your face, etc.), which was a little annoying (ha) but that was by far our only complaint! Would certainly stay here again. Very much enjoyed our stay!
Comment from Hotel Management
Oct 3, 2014 by David, Hotel Management
Lindsey, Thank you for a great reivew. The team works hard for all those stars and your comments will keep them focused on genuie care and guest service. When you return to Austin we look forward to being you hotel of choice. Thank you for staying with us!
3 out of 5
Recommended
by Poor servicefrom Austin

Not ready yet

Posted Sep 2, 2014 on Hotels.com
After paying almost $400.00 for what is really a $150.00 hotel room, I arrived at 4:00PM on the day of my stay to find that my room was not yet ready even though check in time is @ 3:00PM. I was told that i would receive a $50.00 credit towards my bill but I have still not received any such credit.
Comment from Hotel Management
Oct 2, 2014 by David, Hotel Management
Thank you for reaching out to us. I want to extend my appologies for not having your room ready to check in upon your arrival. We have shared your feedback with our houskeeing team and they will continue to work hard to get all of our rooms ready for arriving guests. Thank you for sharing and helping us improve our offerings.
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Aug 26, 2014
Pros: Location
Cons: Mini bar in room
Location: Great bars, clubs, gyms and restaurants
Great location! Five-Star staff, very helpful to help you get around town or recommend what is near the hotel.
Comment from Hotel Management
Oct 2, 2014 by David, Hotel Management
While we have a great location it is the amazing care that our associates have for thier guests that makes our hotel. They are always available in front of the desk in the lobby and can provided recomendation on thier favorite Austin activities. Thank you for choosing our hotel. We look forwrad to the oppertunity to entertain in the future.