Fridge, microwave, stovetop, freezer

Reviews of InTown Suites Extended Stay Austin TX – Research Blvd

2 out of 5

Reviews

5.2
Rating 10 - Excellent. 107 out of 971 reviews" "
Rating 8 - Good. 148 out of 971 reviews" "
Rating 6 - Okay. 220 out of 971 reviews" "
Rating 4 - Poor. 188 out of 971 reviews" "
Rating 2 - Terrible. 308 out of 971 reviews" "

5.2/10

Cleanliness

6.6/10

Staff & service

4.2/10

Amenities

5.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

8/10 Good

Miguel

Stayed 7 nights in Nov 2023
Response from Manager on Dec 22, 2023
Thank you so much for the Review!!!!!!!

6/10 Okay

Jessica

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I wish I had read more reviews…
I wish I had known that there were absolutely no kitchenware items: no plates, pans, silverware, etc. perhaps that was my fault for not reading the description well enough. The room was clean-ish. The property itself was questionable. Lots of pot and fighting. The gentleman who checked us in and all property staff were delightful. This just wasn’t the place for us.
Stayed 7 nights in Nov 2023
Response from Manager on Dec 16, 2023
So sorry about any inconveniences that arose during your stay. We are trying our best to police the Property, but there are always that handful that try and get away with doing what they want. Thank you so much for letting us know. Management

2/10 Terrible

Mona

Stayed 8 nights in Oct 2023
Response from Manager on Nov 27, 2023
Sorry for whatever concerns you. Didn't see any notes. Management

10/10 Excellent

Charlene

Stayed 7 nights in Feb 2023
Response from Management on Feb 27, 2023
Thank you so much for the Review!!!! Management

10/10 Excellent

Michael

Stayed 7 nights in May 2022

2/10 Terrible

Jamila

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lack cleaning.
We haven’t stay whole 7-8 days, only 1 day then we’re leaving because of reason not change the bed sheet and red spot on it. Got me and my sister very upsetting and disappointing.. i let my sister sleep on the bed, i and my son sleep on the floor then next morning My son got rashes on chest, the manger or worker said there no bugs bed, don’t they see what I said we sleep on the floor not bed. I’m pretty very upsetting more and more. Also smell smoke too, my sister and my son have a asthma and have serious healthy issues. So we called to manger and customer service about complaints. And I haven’t stay there for 8 days.. we went to brother house and stay over there. They said 5-7 days process to give my money back so I haven’t enough money This pretty ruin my plan and vacation.
1 bed, with hairy seen like they don’t change both beds
2 bed, what’s those?? We arrived at first night and see this?? Smh
Stayed 8 nights in Mar 2022
Response from Management on Apr 11, 2022
Sorry for your inconvenience. The worker, the maintenance man, was only doing his job. He is supposed to check for bed bugs based off the info he was given. We do not prorate, nor do refunds on unused nights. What we could have done for you, was move you to another room. As far as the smoking, the property is under renovations which you can see by our new hallways, but this was a property that was a smoking property for over 30 years up until just this past October. Even with shampooing the carpets in rooms and changing the hallways, the slight smell will be there until the rooms are all repainted and renovated as well. All are totally out of our control. I wish you would have given us a chance, because we could have moved you to another room and allowed you to view it first.

10/10 Excellent

Oscar

Stayed 7 nights in Mar 2022

10/10 Excellent

Terry l, Burleson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 7 nights in Mar 2022
Response from Management on Mar 14, 2022
Thank you and please come again!

2/10 Terrible

James

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We found much better accommodations elsewhere. We couldn't leave fast enough.
Stayed 28 nights in Oct 2021
Response from Management on Nov 19, 2021
I am sorry for your visit. If possible, could you let us know what room you were in, so that we can to that room and address the problems with it? This being a 30 year old property, that is why all of the storage units are on property, because they are remodeling us right now.

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and dilapidated. The supposed renovations is lipstick on a pig.
Stayed 8 nights in Jul 2021
Response from Management on Aug 11, 2021
Sorry about your experience. I am walking around now and they are scheduled to do more new rooms this month. Wish whoever you are would be around to see the changeover. This property will be brought up and above all when finished.

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 10 nights in Jul 2021

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 27 nights in May 2021
Response from General Manager on Jul 17, 2021
Sorry about your stay. Not knowing your room number doesn't help me figure out how we can do better in the future. Let me know what we can do better, so that I can address it. Thanks, Management

8/10 Good

Ebonee

Traveled with family
Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2021
Response from Hotel Management on Apr 29, 2021
Thank you! Hope next time you visit Austin again you come back to us.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

4/10 Poor

Francesca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2021
Response from Management on Apr 3, 2021
Sorry for your disappointment. Wish I new how we could have better accommodated you?

2/10 Terrible

Mirna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just discussing
Stayed 1 night in Mar 2021
Response from MAnagement on Mar 30, 2021
Sorry for your visit. Wish we could have done more.

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 1 night in Feb 2021
Response from Management on Mar 30, 2021
Sorry for your visit! Wish we could have done more.

4/10 Poor

Heather

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Feb 2021
Response from Management on Feb 17, 2021
Sorry, for whatever cause this response.

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was appalled by the lack of cleanliness this hotel exhibited. Just know because they are only an “ extended stay” housekeeping ( that includes vacuuming, changing trash bags and replacing bed sheets are only offered once a week) which is unacceptable for someone like traveling with toddlers. I had dirty dipers in an overfilled trash bag for 2 days , dirty bed sheets after my kid wet the bed, and a shower stall that did not work. When I complained to the property manager there, I was not offered any help and ended up leaving the hotel. I was Totally dissatisfied with my experience with my stay and with the lack of care and customer service from staff. I want a full refund.
Stayed 4 nights in Dec 2020
Response from Management on Feb 17, 2021
Sorry, but we only do housekeeping once a week. Not a standard hotel, because we are an extended stay. We don't keep the staff required to do that because of this.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Management on Dec 21, 2020
THANKS!

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible and disgusting
Disgusting plaCe full of fiends and Hookers, Has roaCHes in tHe room. Room was not Cleaned well AT ALL. never goin baCC.
Stayed 1 night in Dec 2020
Response from Management on Dec 9, 2020
Please let us know who you are and maybe we can do something for your stay. We are doing our best to clean up this place now and bring it up like it's should be to higher standards.

2/10 Terrible

Verified traveler

Stayed 5 nights in Nov 2020
Response from Management on Dec 21, 2020
Sorry to disappoint you!

10/10 Excellent

Loren

Liked: Staff & service, room comfort
Don't be a baby
Really like the concept of extended stay like an apartment where you can stay as long as you want with a kitcheonette, full sized refrigerator, good HD tv. Internet speed average. They clean once a week and there isn't a desk person overnight but you don't have this if you have an apartment and it saves you money. There is a smell in the rooms because smoking and pets were allowed until Oct 1. They are renovating rooms right now. Don't be a baby. You have to buy your own toilet paper and provide kitchen stuff.
Stayed 7 nights in Nov 2020
Response from Management on Dec 21, 2020
Thank you!

2/10 Terrible

Verified traveler

Stayed 7 nights in Oct 2020

2/10 Terrible

Led

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

4/10 Poor

Allan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

2/10 Terrible

kristen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible disgusting hotel
Stayed 1 night in Aug 2020

2/10 Terrible

kristen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible, disgusting hotel!!!
It was dirty there's no room service I didn't get no towels no toilet paper you have to provide all the amenities yourself the room was not only like I said dirty but seem like it was not cleaned everything in the room was broken upon the drawers the dressers the cabinets the shower was disgusting they provide nothing to shower with so if you need shampoo conditioner body wash of any such short they do not have for guests they do not provide breakfast nor do they accommodate to you
Stayed 1 night in Aug 2020
Response from Management on Sep 4, 2020
Sorry for your inconvenience, but the requests that you submitted in your comments, none of the Intown Suites in America provides these things and it states all that we provide on all of the online websites. We do not replenish any items in the rooms except Linen from beds and we only do housekeeping if you are here for 7 days or more. You were only here for 4 days, so Housekeeping would not have come to your room. We are in the process of Renovation all rooms here this month because this is an old property thus some of the damaged furniture that were are unable to replace. That is also why we do not require a deposit on our rooms, because we do not hold you responsible for the furniture in the condition it is in. Sorry for all inconvenience this may have cause once again.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 6 nights in Aug 2020

2/10 Terrible

kristen

Stayed 1 night in Aug 2020

2/10 Terrible

Bruce

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
A nasty Hotel full of tweakers Smokers Hotel smells funny and hallways are dirty Customer service at desk un professional Man was eating while trying check ppl in Elevator barely work had to use stairs
Stayed 3 nights in Aug 2020

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
oid for what I needed
Get to escape the storm
Stayed 2 nights in Aug 2020

2/10 Terrible

Shelly

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Remove from Hotel.com
I feel so bad for the front desk guy he was awesome he deserves to work and I a lot nicer hotel. This was the grossest property I’ve ever been on in that area drawers were broke literally front of them off they wrapped some type of plastic fabric around the couch and stapled it there was a plastic look like cabinet paper put all across the top of the countertop and had been ripped the room stunk the bed was nasty sheets were horrible
Stayed 1 night in Aug 2020
Response from Gerald on Aug 29, 2020
Sorry for your experience. We are actually getting fully Renovated on Sept. 13th and they are completely gutting the place and remodeling. Also, we will become a non-smoking property at that time. 2 weeks away. This is a very old, 23 years, building and smoking has been allowed here the whole time, so we are happy for the changes. I hope you give us another chance after the remodel to see what we are capable of.

8/10 Good

katelynn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2020
Response from Gerald on Aug 29, 2020
Thanks!

6/10 Okay

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
Is an old location that need a lot of maintenance.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll be back.
I had an upper room, very quiet. I was able to get some rest.
Stayed 7 nights in Mar 2020

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Gerald Holiday on Jan 31, 2020
Thanks!

4/10 Poor

PATRICIA

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2020

8/10 Good

Troy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Gerald Holiday on Jan 11, 2020
Thanks! We appreciate you!

4/10 Poor

Philip

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traffic Man
Not so good . No service for full week . Asked for toilet paper at desk . Was told not available call 800 number .
Stayed 7 nights in Dec 2019

8/10 Good

Verified traveler

Bathroom smelled like cigarette smoke...allergic to tobacco and pregnant so not the best place to stay. Also bathtub felt like it was going to cave in at any minute.
Stayed 9 nights in Dec 2019

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service
Staff seems to know that you're in a not so great spot if you're staying with them, you can hear it in their voice, the two individuals who I conducted business with were just shady af.
Stayed 7 nights in Dec 2019

6/10 Okay

Ly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 21 nights in Sep 2019
Response from Gerald Holiday - General Manager on Nov 26, 2019
Thank You!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer Service, the Hotel is great. Thank you
Stayed 3 nights in Nov 2019
Response from Gerald Holiday - General Manager on Nov 26, 2019
Thank You!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

2/10 Terrible

Tao

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, no hotel could worse then this hotel and service, the front desk cannot provide the receipt in PDF format, the service is worst in the world.
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Real mess was really disappointed the building stinks and the room was dirty bad experience
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had booked a room with a queen size bed with a pull out sofa, but there was no sofa what so ever, just a coffee table. My kids had to sleep on the floor. We had to provide our own tp and shared 1 towel cause the other one was nasty from a ceiling leak. The room was suppose to be nonsmoking but strong smell of smoke. No housekeeping, nothing what so ever. Do Not Stay Here!! The only good thing I have to say is that the night time customer clerk way nice and we understood that he was only able to do so much.
Stayed 2 nights in Nov 2019