Dear Lorri,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS AUSTIN. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of cleanliness of the location and the other issues which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,KamariaRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Robert. The staff and I at the HomeTowne Studios by Red Roof Austin were disappointed to see your 1/5 score following your stay. You indicated that the pest you reported hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

Dear Valentino,We are sorry to hear about your recent experience at the HOMETOWNE STUDIOS AUSTIN. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to multiple encounters with pests, and the cleanliness and conditions of the sheets. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very serious and have forwarded your feedback to upper management in an effort to address your concerns.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Dear Carlos,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS AUSTIN. You indicated that your reservation was cancelled and our hotel was fully booked. Our team is committed to satisfying our guest, so I am sorry to hear this was not achieved with you. Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

Dear Elvira,We are sorry to hear your recent experience at the HomeTowne Studios by Red Roof Austin did not meet your expectations. We are utterly disappointed to see that you encountered these distasteful situation throughout your stay. I will certainly bring this to the management’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Tianna Red Roof Management RediResponse Specialist

Dear Edward,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS AUSTIN. You indicated that the appearance of the room did not meet your expectations, the blankets had holes, the insects you reported and the other concerns you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Red Roof works with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take this very seriously and have forwarded your feedback to management in an effort to address your concerns and to work with the specialist to ensure everything is as it should be.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,Samantha Red Roof Management RediResponse Specialist

Hello Dharmesh,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS AUSTIN and I appreciate your 1/5 score following your stay. I am sorry to read that there were no front desk staff present on your arrival, but I am happy that someone came by shortly to assist you. It is great that you found her to be polite and friendly. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Suzandeise, Thank you for taking a moment to complete our survey. At the HomeTowne Studios by Red Roof Austin we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Daniel, I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Austin. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay fell short of your expectations due to the pests you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

Dear Jorge, I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Austin. I was saddened to read that your stay fell short of your expectations due to the pests you reported, the uncleanliness of the room and the less than ideal encounter you and with the staff. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

Hello Andrew,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Austin. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Alejandro,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

Dear Valued Guest, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Austin and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Manuel, I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Austin. I was saddened to read that your stay fell short of your expectations due to the insects, the bathroom not being to your liking and all the other concerns you reported. I truly apologize for the impact this had on your stay and can assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Daniel,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see your 1/5 scoring and would love for you to consider adding comments to your survey in the future, to let us know where we let you down in order to improve our service and its quality. I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

Thank you, Alexandria, for rating your recent stay at the HomeTowne Studios Austin. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Hello Amina, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS AUSTIN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Frank,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS AUSTIN. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as possible mold, unpleasant odors, uncleanliness nd issues with amenities among other concerns. We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management RediResponse Specialist

Thank you, Alex, for telling us about your stay at the HomeTowne Studios by Red Roof Austin. Please accept our sincerest apologies for the inconvenience caused by the issue you highlighted. At Red Roof, it is our primary aim to give you a safe and comfortable accommodations and it is disheartening to hear that this is not the impression we left you with. Please know that your voice is of tremendous importance to us and we are confronting the issue that you mentioned to ensure that no guest has this experience in the future. Nevertheless, your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to rate your experience, Musa. The staff at the HomeTowne Studios by Red Roof Austin and I appreciate but is deeply saddened to see your 2/5 score following your stay. Please accept our sincerest apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Devorine Red Roof Management RediResponse Specialist

Hi Frank!I appreciate you sharing your feedback following your visit to the HomeTowne Studios by Red Roof Austin. I was saddened to read that your experience fell short of your expectations due to the insects, the dirt everywhere and the no toiletries you reported. Let me humbly apologize for the impact this had on your travels. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be and also to address all other concerns. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Dear Valued Guest!Thank you for taking the time to write a review of your stay. The staff and I were happy to see we met and exceeded your expectations and you found our area safe. Red Roof aims to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services.Thank you for choosing HomeTowne Studios by Red Roof Austin. We hope to see you again soon.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Hello Veronica, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS AUSTIN and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS AUSTIN. It’s great to hear that you found our property to be suitable for your accommodation needs. On the other hand, I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as insufficient toiletries.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Dear DoraI appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS AUSTIN. I was saddened to read that your stay fell short of your expectations due to roaches, uncleanliness and insuffienct amenities among other concerns. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Brenda,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS AUSTIN. I was saddened to read that your stay fell short of your expectations due to roaches and uncleanliness. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Abraham,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS AUSTIN. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as excessive noise and uncleanliness.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Hello Jorge,Your review of the HomeTowne Studios by Red Roof Austin was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

Hello Dan,Your review of the HomeTowne Studios by Red Roof Austin was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

Hello Skip,Your review of the HomeTowne Studios by Red Roof Austin was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 4/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements. Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

Hello Carl, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS AUSTIN and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Thank you, Jennifer, for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Austin and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hi George,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Austin. Please accept our most sincere apologies for the the room's cleanliness. At RedRoof we strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction. We appreciate your business and would love if you considered giving us another chance to win back your trust on your next stay to provide you with a 5 starts experience.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hi Olivia,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating, following your stay at the HomeTowne Studios by Red Roof Austin. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello Thaddeus,Thank you for your recent review of your stay at the HomeTowne Studios by Red Roof Austin. It upsets me to hear that your experience was less than ideal due to the unpleasant appearance in the room, the hair you found in the shower drain, the scratches in the toilet bowl and all the other concerns that dampened your visit. Please accept our apologies for the inconvenience caused by the issues you highlighted. To uphold our company's high standards, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello William,Thank you for your recent review of your stay at the HomeTowne Studios Austin. I am disappointed your experience was less than ideal due to your room that was given away as you indicated and all the other concerns that dampened your visit. Please accept our sincerest apologies for the impact this had on your stay. To prevent this from happening again, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Letty,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS AUSTIN. I was saddened to read that your stay fell short of your expectations due to bugs and uncleanliness. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist

I appreciate the time that you took to share your sentiments with us, Pedro. Our team at the HomeTowne Studios by Red Roof Austin appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

Hello Darryl,The staff at the HomeTowne Studios by Red Roof Austin and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Jerome, The staff at the HomeTowne Studios by Red Roof Austin and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Michelle, I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Austin. I was saddened to read that your stay fell short of your expectations due to the pest you reported. I humble apologize for the inconvenience this may have caused. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Gary,Thank you for your review following your stay at HomeTowne Studios by Red Roof Austin. I am happy that you found our bed to be nice and comfortable. However, it was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the room didn't have a TV remote, the Wi-Fi didn't work and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

Dear Jason,Thank you for your review following your stay at HomeTowne Studios by Red Roof Austin. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the AC flooded your room, the room key wouldn't work and the other listed issues hindered your stay, which was saddening to read. I have shared your comments with management.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Jesslyn. The staff and I at the HomeTowne Studios by Red Roof Austin were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Kevin. The staff and I at the HomeTowne Studios by Red Roof Austin were disappointed to see your 2/10 score following your stay. You indicated that the pest you reported, the filthy shower and the other listed issues hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

Hello Christopher, We are disappointed to hear your recent stay at the HomeTowne Studios by Red Roof Austin did not meet your expectations due to these distasteful situations you encountered during your recent visit. Please accept our sincerest apologies for this is nowhere near the standard we strive to uphold. I will certainly bring this to the property’s attention in an effort to fully address your concerns.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Janet, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS AUSTIN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRediresponse Specialist

Dear Desmond,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS AUSTIN. I am sorry that your experience did not meet your expectations due to the lack of cleanliness of the location. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist