One-Bedroom Penthouse Suite, 1 King Bed, Patio | Terrace/patio

Reviews of DoubleTree Suites by Hilton Hotel Austin

4 out of 5
DoubleTree Suites by Hilton Hotel Austin
303 W 15th Street, Austin, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 514 out of 1004 reviews" "
Rating 8 - Good. 243 out of 1004 reviews" "
Rating 6 - Okay. 121 out of 1004 reviews" "
Rating 4 - Poor. 72 out of 1004 reviews" "
Rating 2 - Terrible. 54 out of 1004 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

c russell, Fort Worth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right where we needed to be to get to downtown. Parking was great and cheap onsite
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Thank you for your glowing review of DoubleTree Suites by Hilton Hotel Austin! We're delighted you enjoyed your stay, including our convenient location and easy, accessible parking. Please come back and see us anytime.Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

4/10 Poor

Tim

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst Double Tree I have ever stayed at. Dining room and bar were closed for renovations with limited options made available. Only one ice machine available for a 15 story building and located at the end of a long hallway.
Stayed 1 night in Mar 2024

10/10 Excellent

Elia

Traveled with family
Liked: Cleanliness, staff & service
The property was being renovated while we were there so that was a bit inconvenient and restrictive. I'm certain when we've finished, it will be great.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 25, 2024
Hello Elia,Thank you for your review! Based on your perfect rating, it seems you enjoyed your overall experience. That said, we sincerely regret any inconvenience caused by the renovation. Your feedback helps us improve, and we’ll strive to ensure a smoother experience for your future enjoyment. We look forward to welcoming you back once our projects are complete to enjoy a seamless visit!Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 17, 2024
Hello Joseph,Our goal is always to go above and beyond, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you as our guest, and we hope we will have the opportunity to host you again to change your perceptions. Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

10/10 Excellent

Elizabeth

Stayed 3 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Hello Elizabeth,Thank you for being a great guest and giving us a five-star rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

2/10 Terrible

Alejandro

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While staying in this property I experienced many many issues beginning with the hotel it’s self, it’s been under remodel for over six months according to the staff, therefor many things don’t work and it’s extremely dirty every where you see. The staff isn’t helpful & the rooms are very poorly remodeled. In my room the handle to the balcony broke when I tried opening it, ripping a piece of my finger in the process that has left my finger disfigured & in lots of pain
Stayed 1 night in Mar 2024

4/10 Poor

Alberto

Traveled with group, Traveled with partner
Disliked: Staff & service
The bathroom in the room was dirty and hair was left behind on the toilet and bathtub.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 6, 2024
Hello Alberto,Thank you for expressing your concerns to us. The cleanliness of our accommodations is extremely important to us, and we sincerely apologize for falling short in that area. Our housekeeping team will clean rooms thoroughly before occupancy. We value your comments and wish you safe and pleasant travels. Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

4/10 Poor

John

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
I understand the lobby is undergoing upgrades but it was very inconvenient to get around. Nobody to show the way to the registration desk (which looked like a snack bar) and not even any signs to direct you to the registration desk. Elevator interiors were dirty. There were dishes in the hallway of our room that never got removed the entire time we were there. There wasn't a single trash can in our room until we were about to check out and only then at our request.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 1, 2024
Hello John,Thank you for your feedback. We sincerely apologize that our current renovations disrupted your stay. Please know we'll share the entirety of your review with our team so that we can seize all opportunities for improvement, as it's important to us that our guests enjoy a peaceful, pleasant stay with top-notch service. If there's anything specific we can do to make amends, or if you'd like to discuss this further, please feel free to reach out to us offline at any time. Safe travels to you.Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

4/10 Poor

Heather L

Disliked: Cleanliness, amenities, property conditions & facilities
Major construction inside the hotel I was not made aware of. Booked this location for the onsite pool and restaurant, both were closed during my stay. Very disappointed.
Stayed 4 nights in Jan 2024
Response from General Manager on Feb 29, 2024
Hello Heather,Thank you for taking a moment to share your feedback. We're sincerely sorry for any inconvenience you experienced during your stay due to the renovation. Your feedback is taken seriously as we strive to ensure a smoother experience for your future enjoyable. Take care, and we hope to regain your confidence in the future.Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thete wsd quite a bit of unmentioned, noisy construction when i arrived. However the desk people and the on duty supervisor upgraded my room and put me on the top floor, to isolate me from the noise. They transformed what initially seemed to be a wretchedbsituation, onto a blissfull reyreat. Thanks. K!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Hello Michael,Thank you for your understanding and flexibility during your recent visit. We're glad our team could enhance your experience and transform it into a relaxing retreat. Your appreciation means a lot to us, and we look forward to welcoming you back for another memorable stay.Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

2/10 Terrible

George

Business traveler
Disliked: Property conditions & facilities
Construction going on and loud. Parking is 51.00
Stayed 1 night in Feb 2024
Response from HD on Feb 21, 2024
Construction is in the end stages and should finish by mid-March! We appreciate your business; we know you have a choice. Thank you for staying with us!

8/10 Good

Celeste

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it's being remodeled and the cookies were amazing! The front desk staff was amazing. What I disliked is that I wanted to watch TV and it got very glitchy, all the channels. I understand that this is because it's under construction. I would have loved more illumination in the room. I like brighter spaces to live. I understand yellow light is cozy and nicer, but not for me. I like to have the option of white bright light where you can see yourself well when you put on makeup.
Stayed 3 nights in Feb 2024
Response from HD on Feb 14, 2024
Thank you for your feedback, Celeste! It was wonderful having you. We are working on the upgrades.

4/10 Poor

Nicholas G

Liked: Staff & service
Disliked: Property conditions & facilities
Extensive construction and dated elevators. Limited fitness room
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 11, 2024
Hello Nicholas,Thank you for your feedback. We apologize that our stay did not meet your expectations. We are currently undergoing a thoughtful renovation to bring our unique Texas personality to enhance our guests' future experiences. We hope that you were not too inconvenienced during your stay. We sincerely thank you for your understanding and look forward to hosting you in the future.Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

2/10 Terrible

Charles, Falls Church

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Do not stay here. Not only is the lobby undergoing major renovations, but the rooms are not well lighted, the bedroom had two weak lights, and the decor and rooms are tired and outdated. Very disappointing.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 10, 2024
Hello Charles,We’re doing our best to minimize any inconvenience during the renovations, and we appreciate your understanding. As we continue to make improvements to enhance the guest experience to include Texas-sized comfort and charm, we hope you consider us for your future stay.Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

2/10 Terrible

Delia, Corpus Christi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 7, 2024
Hello Delia,Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better. Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Feb 7, 2024
Hello Margaret,We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city! Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 1, 2024
Hello Edward,Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

4/10 Poor

Deanie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The a/c didn’t work the first night. The last night the water was turned off, so we couldn’t flush the toilet or use the shower or sink. The tub was stained. The door threshold was broken. The dishwasher made a horrible noise. In spite of all the ways this stay was unsatisfactory, the staff was wonderful.
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Hello Deanie,Thank you for sharing your feedback and highlighting our team's service. We are disappointed that our accommodations left much to be desired overall. We will reflect upon your feedback with our team and determine where we can take action to improve our guest rooms further. We apologize for the inconvenience you experienced, and we hope you had a safe trip home.Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only less-than-great thing was that it was under construction, remodeling -- so some services were limited. Otherwise was great.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 27, 2024
Hello Kathleen,Thank you for your valuable feedback. We're pleased you had a great overall experience despite the ongoing improvements and limited services. Your understanding during this period is greatly appreciated. We look forward to your return once our renovations are complete, providing an even better experience.Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

4/10 Poor

Isabelle

Business traveler, Traveled with family
Liked: Staff & service
Had to pay an extra $51 a day to park because valet was the only option and street parking was not a sensible option (not advertised by Expedia) and had only in room dining options as they are renovating the hotel (not advertised by Expedia) so really not blaming hotel mostly a lack from Expedia
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 27, 2024
Hello Isabelle,Thank you so much for staying with us for your recent getaway, and we hope you enjoyed our accommodations. Your feedback is appreciated, and our team will work to have this information better communicated across all our booking platforms. However, our website will always be the best reference for up-to-date information. Thank you again, and we hope you had a safe trip home. Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The room was renovated but had several issues. 1) dim lighting in living areas. No lamp or reading light in the bedroom on the nightstands; 2) a large work desk but bo overhead lighting or lamp to allow user to see what they are writing;) 3) TV set in bedroom would after a while go blank or have a squiggly screen—losing the picture; 4) all outlets were low to the ground and/to behind nightstands. Should have desk or nightstand level outlets; 5) very expensive valet parking rates; 6) coffee bar had only 1 caffeinated coffee pod.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 17, 2024
Hello Robert,Thank you for your honest review. Based on your rating, it seems you enjoyed your overall experience. That said, your feedback regarding our accommodations will be shared internally for further consideration, as we are always seeking new ways to improve. Please know that with regard to our valet parking fee, we work to maintain pricing similar to the surrounding area. It was a pleasure having you as our guest, and we hope you return the next time you visit Austin for a seamless stay worthy of a perfect rating.Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

10/10 Excellent

Shilpi

Stayed 2 nights in Jan 2024
Response from General Manager on Jan 17, 2024
Hello Shilpi,We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city! Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

8/10 Good

Eddie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Excellent property, uninformed prior to arrival of lobby construction. Extremely noisy during working hours. Dine in only. TV extremely poor channel reception. Over all great property close to State Capitol and University.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 12, 2024
Hello Eddie,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our location worked well for your trip. We sincerely apologize for any inconvenience during the renovation, and we value your patience. We’re doing our best to minimize any inconvenience during the renovations, and hope you'll consider coming back to see us.Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

2/10 Terrible

Daniel

Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
Hello Daniel,Our goal is always to go above and beyond, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you as our guest, and we hope we will have the opportunity to host you again to change your perceptions. Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, amenities
Room was spacious, clean and comfortable
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Hello Anne,Thank you for taking a moment to share your positive experience at DoubleTree Suites by Hilton Hotel Austin. We're delighted you enjoyed our spacious rooms and attention to cleanliness. Welcoming you back would be an honor, so please return soon for another fantastic time.Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

10/10 Excellent

abdelaziz

Stayed 1 night in Dec 2023
Response from General Manager on Jan 21, 2024
Hello Abdelaziz,We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city! Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

8/10 Good

Boris, Houston

Stayed 1 night in Dec 2023
Response from General Manager on Jan 13, 2024
Dear Boris,Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

2/10 Terrible

Alana

Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Hello Alana,Our goal is always to go above and beyond, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you as our guest, and we hope we will have the opportunity to host you again to change your perceptions. Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

2/10 Terrible

Hector

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible expertience. The Safebox, phone, and the pool doesn't work They don't even clean my room No room service for breakfast or lunch. Really bad experience.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 30, 2023
Hello Hector,We sincerely apologize for the inconveniences you experienced during your stay. This is not the quality of service that we pride ourselves on. Rest assured, our team is addressing the issues you mentioned and hopes to provide a much-improved visit for all of our guests going forward.Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

10/10 Excellent

Deyra

Stayed 1 night in Dec 2023
Response from General Manager on Jan 12, 2024
Hello Deyra,Thank you for being a great guest and giving us a five-star rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 20, 2023
Hello Julius,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

10/10 Excellent

Travis

Stayed 2 nights in Dec 2023
Response from General Manager on Dec 20, 2023
Hello Travis,Thank you for being a great guest and giving us a five-star rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

8/10 Good

Joseph

Liked: Cleanliness, staff & service, room comfort
Tried & True, but Tired
The hotel is completing renovations and we supposedly stayed in a renovated room, but just what has been renovated on every floor isn’t evident by the same tile floors in the bathroom (with aged, worn grout), or the same cast iron bathtub (without rejuvenated grout), though the building’s entry was getting new tile while we were there. Apparently the renovations are cosmetic though the new fluorescent lighting surrounding the bathroom mirror is awful and the re-facing of the elevator banks makes the area incredibly dark, making you wonder at the decisions about what constitutes an upgrade! Curious that the lamps do not include outlets or USB ports and our outlet by the bedside table didn’t work (discovered after 12 hours of attempting to charge a phone), items one might expect to be addressed during a “renovation”. We enjoyed very reasonable rates, however, and if Doubletree intends to keep those (vs only having discounted them during construction), it will solidify its merit as a top notch hotel, but once rates jump to their typical level there are less tired places to spend that kind of money. The kitchenette, dining table/desk are excellent features for longer stays as is the suite arrangement with a separate sitting area and pull-out sofa. The location is awesome, close enough and yet well distanced from the madding crowds (and sketchy populous) of the 6th street environs.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 20, 2023
Hello Joseph,Thank you for staying with us and taking the time to share your thoughts. We're glad our location was ideal for your trip, and we appreciate your patience during our renovations. We understand that there are still items to be addressed, and we'll be sure to include the items you mentioned. If you're in the area again, please consider coming back to see us.Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

10/10 Excellent

Erica

Stayed 1 night in Dec 2023
Response from General Manager on Dec 31, 2023
Hello Erica,We appreciate the perfect rating! Thank you for being our valued guest. Please don't hesitate to count on us again for another comfortable stay the next time you're in the city! Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

10/10 Excellent

Qutaibah

Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Hello Qutaibah,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

4/10 Poor

Colin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from General Manager on Dec 8, 2023
Hello Colin,Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better. Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

8/10 Good

LaKedra

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from General Manager on Dec 6, 2023
Hello LaKedra,Your high rating is appreciated, and we loved having you as our guest. If your travels bring you back this way, we hope we'll be your first stop! Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

2/10 Terrible

Elizer

Stayed 1 night in Dec 2023
Response from General Manager on Dec 6, 2023
Dear Elizer,Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider sharing how we could have served you better. Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

2/10 Terrible

martin

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on Dec 14, 2023
Hello MartinGuest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better. Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

10/10 Excellent

Bryan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING HOSPITALITY
It was awesome, great hospitality very friendly and very clean!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Hello Bryan,It was such a pleasure having you as our guest! Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. Thank you for your review, and we hope you return soon!Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

8/10 Good

damian

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They are doing a renovation so it was very noisy, the Gym and pool were closed. I wish they would have told me when i was making my reservation about these inconveniences. The room was really nice, the restaurant was good and the hotel staff was very nice.
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 22, 2023
Hello Damian,We appreciate your comments, and we're thrilled to know that you enjoyed our team's friendly service during your visit. That being said, we apologize for any disappointment or inconvenience regarding our ongoing changes. Minimizing disruptions is one of our top priorities while we make these changes, so we'll discuss your feedback internally. Please consider giving us another chance once our changes are complete. Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

6/10 Okay

C John

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was great. But multiple amenities were limited (food service) or closed (fitness center, pool & deck) due to renovation. We were not warned of this, and I would have booked elsewhere had I known. Rates should have been reduced or perks offered (eg, free parking).
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 21, 2023
Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Thank you for your patience while we update the property. We're sorry for any inconvenience this caused, and we hope to see you again when the work is complete.Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

6/10 Okay

William

Stayed 1 night in Nov 2023
Response from General Manager on Dec 9, 2023
Hello William,Our goal is always to go above and beyond, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you as our guest, and we hope we will have the opportunity to host you again to change your perceptions. Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

2/10 Terrible

Frederick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
room smells dusty and the pool and gyms are being renovated so it’s out
Stayed 1 night in Nov 2023
Response from General Manager on Nov 20, 2023
Hello Frederick,Thank you for your feedback. Please accept our apologies for any concerns about odor and for any disappointment with the available amenities during our renovation. We appreciate your patience, and we look forward to sharing our updated property with you in the near future.Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

8/10 Good

Ammar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Come back after renovation.
The hotel is being renovated, which resulted in several inconveniences. Waited a long time to check in. One of the terminals was down. Building is outdated so no usb hookup anywhere, poor wifi, and restaurant was not open most of the day. On the other hand, the room is very spacious, quiet, and comfortable. Full kitchen, dining table, and living room. Two tvs and very comfortable bed.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 14, 2023
Hello Ammar,Thank you so much for the review. We're so happy to hear that you enjoyed our quiet, comfortable accommodations during your visit and that you had a great time overall. Please accept our apologies for any inconvenience regarding our ongoing changes. This is never our intention, and we'll be sure to discuss your comments internally. Please come back and join us again at some point in the future. Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

4/10 Poor

Kumar

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
under renovation so avoid for next 3-4 months
The hotel is under construction and the room and upper floor lobby had really bad smell and there were pieces of electric wires on the table and bathroom when we checked in. The gym was out of commission during construction and same for laundry room. The only good thing was the staff were very good and friendly.
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 15, 2023
Hello Kumar,Though we are glad you enjoyed our friendly staff, we regret that other aspects of your stay fell below your expectations. While we understand that renovations can sometimes be disruptive, please rest assured that our team is committed to minimizing any inconvenience and ensuring your comfort remains our top priority. We sincerely thank you for your understanding and look forward to hosting you soon for a better experience. Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Very Bad Stay
All amenities at this hotel that I needed, and were shown in the website as available at time of booking, were not available. Laundry, Pool, Gym we’re all closed and has been for renovation. They should have mentioned it on website. There was no options for parking other than $50 a night valet, this was also not mentioned. The room had joint compound and paint all I we floor, sink and toilette , we had to get cleaning g supplies to clean it. Reported to front desk but they never came to clean it.
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 14, 2023
Hello David,All comments are welcome, and we value your input. We apologize for any confusion regarding the availability of some of our facilities during your visit, and we can understand your frustration on this matter. In addition, we strive to provide our guests with clean and well-maintained accommodations on all occasions, and we will notify our housekeeping team about the concerns you had with your room. Thank you. Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

8/10 Good

Kelly

Liked: Cleanliness, staff & service
Rooms were large and comfortable. TV - sound went in and out
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 9, 2023
Hello Kelly,We're so happy to know that our spacious, comfortable accommodations were exactly what you were looking for. We apologize for any issues with the TV, and we'll have our maintenance team look into your comments further. Please consider coming back to join us again in the future. Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

10/10 Excellent

Matthew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice work!!
They did an amazing job when I realized at how that I had lost my glasses and left them in the room, they had them in lost and found and sent them to my home,,.thanks so much!
Stayed 1 night in Oct 2023
Response from General Manager on Nov 6, 2023
Hello Matthew,It was such a pleasure to welcome you to DoubleTree Suites by Hilton Hotel Austin! We take great pride in catering to our guests’ needs the best way we can, so we’re delighted this commitment was reflected in your stay. Thank you for your glowing review, and we hope you will allow us the privilege of welcoming you back again soon!Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renovation Incomplete
We had some issues with TV service. Rooms had recently been renovated and released for service the day we checked in. Both TV's had not been connected to cable service. We had to watch opening game of World series on phone.
Very close to Texas State Capitol Grounds.
Stayed 3 nights in Oct 2023
Response from General Manager on Nov 2, 2023
Hello David,Thank you for letting us know about your visit. Please accept our sincere apologies that there were some issues with the television service available in your room, there is always a member of our friendly maintenance team available to assist you in such situations. We hope you will allow us another opportunity to host you in the future, we want to meet and exceed your expectations. Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team