Ratings based on 458 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Refrigerator in room very noisy

Posted Apr 3, 2014
The location is good and there is free parking. However we didn't get any sleep due to the loud noise coming from the enormous refrigerator in the room.
Comment from
Jan 7, 2014
Thank you for sharing your experience. I’m glad to hear that you enjoyed your time at our hotel including our convenient location. Still, it upsets me to learn that you experienced maintenance issues during your stay. Please know, I will meet with our entire staff to review our maintenance policies so that this issue does not affect our future guests. Again, thank you for the feedback. We look forward to hosting you again in the future!
1 out of 5
by A verified traveler

Awful Hotel

Posted Mar 28, 2014
Pros: convenient location for my business trip
Cons: everything
Terrible beds and bedding. Free breakfast was weird. No where to hang out. Staff were not friendly. Asked them to replace my towels: "yah, bring down your dirty ones and we'll replace for you" No housekeeping My experience would be fine for a third of the price. But @ $160 a night, I was appalled at the level of service. Would not recommend. I'm not going back.
Comment from
Jan 2, 2014
Your review was recently brought to my attention and I wanted to take a moment to personally respond. I sincerely apologize for the level of cleanliness in your room and customer service you experienced during your stay. I will meet with our entire staff to review our cleaning procedures and customer service policies to ensure that your experience is not repeated. Please know, our housekeeping service is provided once a week for guests staying 8 or more nights. For those who are staying for shorter periods of time, services can be purchased for a minimal fee. Again, thank you for the feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Canada

Nice downtown hotel

Posted Mar 26, 2014
Very nice room for the price with air conditioning and free wi-fi, not noisy, nice staff, close to a lot of museums and the Capitol, Whole Foods near by too.
Comment from
Jan 2, 2014
The staff and I appreciate your kind remarks. We’re thrilled to hear that you enjoyed your time at our hotel and the service our staff provided. Again, thank you for the comments. We look forward to providing you with another comfortable stay in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to Austin Music Hall

Posted Mar 24, 2014
Nice accomodations conveniently close to Austin Music Hall. Clean, comfortable. Nice staff.
Comment from
Jan 27, 2014
Thank you for taking the time to write a review of our hotel. I truly appreciate your comments regarding our staff and our convenient location. As well, I’m glad that we were able to provide you with a clean, comfortable room during your visit. I look forward to sharing your comments with our staff. Thank you again for your feedback. We hope to see you again in the future.
4 out of 5
Recommended
for Everyone
by VG from Indiana

Austin Extended Stay

Posted Mar 17, 2014
Pros: Location and staff was congenial.
Cons: I mentioned a few things in my overall comments. I also think they need to have a staff member on site 24/7. I did not feel totally safe.
Location: Location is right on 6th street which is an easy walk to restaurants and bars and all downtown venues.
I have stayed here in the past and was glad to see that they have updated the rooms/redecorated and painted. That made them appear much cleaner. Staff was great and helpful. Also was happy to see that they do have a coffee and a few things available for breakfast. The rooms have kitchenettes and they need to have additional supplies/serving items etc.
5 out of 5
Recommended
for Everyone
by Melanie from hot Springs, AR

Perfect location

Posted Mar 8, 2014
Pros: The best part was the front desk staff. They were very friendly and helpful. The room was spacious and comfortable.
Cons: The one small thing I would improve was the water pressure. The shower was a very gentle flow.
Location: Perfect location for walking to bars and restaurants. Short walk to Lady Bird Lake and near the state Capitol.
This hotel was perfect for us to use as a base to explore Austin. Being right on 6th St, allowed us to walk almost everywhere. I felt very safe in the area. I would definitely stay here again.
Comment from
Jan 11, 2014
Thank you so much for writing a review of your stay. I’m happy to hear that you enjoyed our friendly staff, spacious suites and convenient location. Your feedback regarding the water pressure will help us in our efforts to continually improve our hotels. Again, thanks for your comments. We hope to provide you with another comfortable stay in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location walls a bit thin

Posted Feb 8, 2014
Cons: Better soundproofing, a welcome pack milk etc.
Overall the hotel provides good value for money. Good location with a bout a 15 min walk to the capital building and some bars and restaurants in easy walking. Room was spacious but a bit space although fridge , cooker and microwave all worked , handy for cheap breakfasts etc. walls are thin and I was woke up the lads next door getting in at 5am which I guess is the luck of the draw. Overall for the piece paid I was pleased.
2 out of 5
by 5thChild from Dallas, Texas

Surprise!! In the middle of remodeling!

Posted Feb 3, 2014
Pros: The general manager was very friendly and apologetic about the mess. The free, self parking is great! The location is perfect.
Cons: Upgrade the linens even just a little would be a wonderful improvement.
Location: Walking distance to great restaurants, grocery, the capitol and town lake.
I was not informed this hotel is under-going renovations when I called for information. The room assignment was right next door to another room where the construction workers were at work. There was a white film of dust on all the furniture in our room. The room was smaller than I expected with no place to sit next to my husband to watch TV other than the bed. Just a single recliner and two desk chairs on wheels. You are definitely not paying for amenities at this hotel, just the location.
5 out of 5
Recommended
for Everyone
by David from San Antonio, TX

Comfortable hotel near downtown

Posted Jan 29, 2014
Pros: in-room temperature control; free Wi-Fi; good water pressure from shower; second table by bedside so you can set up your computer by the phone
Cons: more choices for breakfast - like candy bars or food bars
Location: Can walk to many eateries. I think there's the library close by. Can walk to 333 Guadalupe
Checked into a non-smoking room and was pleased not to smell any residual smoke in the room. The room appears newly remodeled. Some rooms have digital temperature controls on the heater/AC units by the windows. Nice free parking. Convenient walking distance from many downtown restaurants - esp. those along 6th Street. Very friendly/helpful staff. Not much for the grab&go breakfast (mainly pre-wrapped granola bars/muffins and some apples with coffee) but rooms have kitchenettes anyways. Would consider staying here again.
5 out of 5
Recommended
for Everyone
by Keith from Louisiana

It was a very pleasant experience.

Posted Jan 28, 2014
Pros: Please see comment above
Cons: Nothing
Location: Great restaurants/Night life/ safe and exciting.
The hotel room was completely renovated! It was like I was the first one to spend the night in the room...very clean/ great towels/ great staff...I would highly recommend!!! Keith Gallagher