Ratings based on 786 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
82% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Los Angeles, CA

Unclean

Posted May 24, 2015
There was significant mold in the shower/tub tile grout. Additionally there where cockroaches in the kitchen part of the room.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego

About a 15 minute walk to downtown Austin

Posted May 23, 2015
I was in Austin for a Work Conference, I requested quiet room and I got one. The front desk staff was pleasant conversational and professional. I had a couple of different requests and they responded in a timely manner. If you need to call a cab they can help you, if you need to print your boarding pass they can help you. They offer free coffee and a light breakfast. This is a great place to stay in Austin at a reasonable cost.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2015
Pros: Clean
Cons: Subpar complimentary breakfast for the price. Signage for traffic northbound on 1st street is inadequate. No staff at checkout counter until 7am
One night stay. Easy quick check in. Good well lighted parking in front.
Comment from Hotel Management
May 21, 2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I apologize that you were not satisfied with our grab-and-go breakfast. Still, I'm so pleased to hear that your stay was convenient and pleasant. I would also like to mention that a member of our staff is always available. Between the hours of 11pm and 7am, please use the lobby phone to reach a staff member. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
2 out of 5
by A verified traveler

Posted May 8, 2015
Pros: Quiet
Sheets had sand all over them. Dirty dishes in hallway in the same place my entire stay.
3 out of 5
by A verified traveler

Posted May 7, 2015
The facilities are ok - the hotel room is clean but very cheap looking. For the price it is ok - the staff are super friendly and helpful, which was one of the best parts of the hotel. The location is also a plus being very close to downtown and lots of good restaurants.
Comment from Hotel Management
May 12, 2015 by Manager, Hotel Management
Thank you so much for posting a review of our property. I'm so pleased to hear that our staff gave you great service and that you enjoyed our convenient location. I appreciate the feedback regarding the condition of the hotel. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Good Location

Posted May 5, 2015
Overall I would say our stay was pleasant. The gentlemen that checked us in was very friendly and helpful. I wish I picked up his name to give him the credit. The location was perfect, a short walk away from SoCo, and also the bridge to check out the bats. I would say the only improvement it needs is the cleanliness. It wasn't awful, but we did find a pillow on our bed that smelled bad and it could have been dusted, and the dustiness is probably me just being picky. We would probably stay again, unless we wanted to check out a different part of Austin.
Comment from Hotel Management
May 11, 2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that our staff was friendly and helpful. We appreciate you letting us know about the issues with the pillows. In response to your feedback, we are in the process of changing out our pillows. Still, I am glad to read that you had a good stay overall. Thank you again for sharing your comments with us. We look forward to hosting you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted May 4, 2015
Got upgraded for no extra cost. The entire stay was comfortable and pretty quite. Not phenomenal water pressure for the shower though.
Comment from Hotel Management
May 11, 2015 by Manager, Hotel Management
Thank you so much for posting a review of our property. I'm so pleased to hear that you had a pleasant experience at our hotel. I appreciate you letting us know that the water pressure in your shower was less than desirable for your needs. We will check with our maintenance staff to ensure it is functioning properly moving forward. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Colorado

Posted Apr 19, 2015
Pros: Convenient location; friendly staff.
Cons: The first day, I went to a store to buy a decent towel. The ones at the hotel were brutal...did a good job of removing my top layer of skin!
Location: Very close to the Long Center, easy walk to the Congress St. bridge for bat viewing.
Air conditioner was very noisy and struggled trying to cool the room. "Breakfast" was basically coffee or tea with a granola bar or muffin - no variation from one day to the next. If you like breakfast, use the kitchen in your room to make it yourself. Internet connection was OK, if you have patience. You may want to pay extra to get high speed.
Comment from Hotel Management
Apr 23, 2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that our grab-and-go breakfast was not to your satisfaction. We are sorry for this issue, but are happy to read that we provided you with great customer service and a convenient location. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
3 out of 5
by A verified traveler

Good for long stays, not business trips

Posted Apr 16, 2015
Pros: Nice staff
Cons: Improve everything (doors, kitchens, floors, etc.). It just felt cheap and depressing in the room.
Location: Whataburger right across the street! Lots to do within walking distance.
I should have known this was for long stays (stupid me, it's in the name!) Booked it last minute and it wasn't what I expected at all. Even so, the rooms could be a lot nicer. Everything just feels kind of crappy, and the renovation put a slightly better veneer over a really rough interior. I cringe thinking what was under it all...
3 out of 5
Recommended
for Everyone
by A verified travelerfrom harlingen, tx

Can't beat location

Posted Apr 13, 2015
Check in was quick and easy. Location was ideal for downtown. Room was clean and everything worked. However, if you are looking for luxury, this is not the place. The staff was just ok. No smiles or royal treatment; just getting the job done. Room was clean but smelled musty or sour as if cleaned with an old rag. No breakfast and no pool. There is a refrigerator and microwave in the room. Price was not bad either.
Comment from Hotel Management
Apr 21, 2015 by Manager, Hotel Management
Thank you for providing us with details about your stay. Your comments in regards to our location and price are much appreciated; yet, I was disheartened to read that there were cleanliness issues in your room and that our staff did not provide exceptional service. To make sure this doesn't happen again, I am retraining my staff on providing friendly customer service as well as working with our housekeeping staff on making sure rooms are fresh and clean for every guest. Thank you very much for providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.