Ratings based on 753 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
82% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Colorado

Posted Apr 19, 2015
Pros: Convenient location; friendly staff.
Cons: The first day, I went to a store to buy a decent towel. The ones at the hotel were brutal...did a good job of removing my top layer of skin!
Location: Very close to the Long Center, easy walk to the Congress St. bridge for bat viewing.
Air conditioner was very noisy and struggled trying to cool the room. "Breakfast" was basically coffee or tea with a granola bar or muffin - no variation from one day to the next. If you like breakfast, use the kitchen in your room to make it yourself. Internet connection was OK, if you have patience. You may want to pay extra to get high speed.
Comment from Hotel Management
Apr 23, 2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that our grab-and-go breakfast was not to your satisfaction. We are sorry for this issue, but are happy to read that we provided you with great customer service and a convenient location. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
3 out of 5
by A verified traveler

Good for long stays, not business trips

Posted Apr 16, 2015
Pros: Nice staff
Cons: Improve everything (doors, kitchens, floors, etc.). It just felt cheap and depressing in the room.
Location: Whataburger right across the street! Lots to do within walking distance.
I should have known this was for long stays (stupid me, it's in the name!) Booked it last minute and it wasn't what I expected at all. Even so, the rooms could be a lot nicer. Everything just feels kind of crappy, and the renovation put a slightly better veneer over a really rough interior. I cringe thinking what was under it all...
3 out of 5
Recommended
for Everyone
by A verified travelerfrom harlingen, tx

Can't beat location

Posted Apr 13, 2015
Check in was quick and easy. Location was ideal for downtown. Room was clean and everything worked. However, if you are looking for luxury, this is not the place. The staff was just ok. No smiles or royal treatment; just getting the job done. Room was clean but smelled musty or sour as if cleaned with an old rag. No breakfast and no pool. There is a refrigerator and microwave in the room. Price was not bad either.
Comment from Hotel Management
Apr 21, 2015 by Manager, Hotel Management
Thank you for providing us with details about your stay. Your comments in regards to our location and price are much appreciated; yet, I was disheartened to read that there were cleanliness issues in your room and that our staff did not provide exceptional service. To make sure this doesn't happen again, I am retraining my staff on providing friendly customer service as well as working with our housekeeping staff on making sure rooms are fresh and clean for every guest. Thank you very much for providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
1 out of 5
by A verified travelerfrom california

Dirty

Posted Apr 11, 2015
From the moment we walked in the hotel was dirty. I had to change rooms because my first room smelled heavily of cigarette smoke (non smoking room). The second room did not smell but the carpet was very dirty and the towels stained. The cops came one of the days we were there because there was a man not staying at the hotel just walking around. Since there is no security there at night, it left me very uneasy. Additionally they do not clean your room unless you are there for 7 days. Would never stay here again.
Comment from Hotel Management
Apr 20, 2015 by Manager, Hotel Management
Thank you for providing us with details about your stay. The incident you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that guest security is our number one priority and I have taken necessary steps with our security staff to ensure your experience is not repeated. I will also be meeting with our housekeeping staff to ensure guest rooms are cleaned thoroughly. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
2 out of 5
by A verified traveler

Hotel stay - Austin

Posted Apr 2, 2015
Pros: Location
Cons: Cleanliness.
Location: River, downtown.
Room / facilities seemed worn and tired. The air conditioning was marginal at best -- not every sure it worked properly. Would not return.
Comment from Hotel Management
Apr 16, 2015 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that the air conditioner was not up to par. Please accept my apology. As this hotel’s manager, I can assure you that I have changed the AC unit in your room and will talk with our corporate office about a future renovation to make sure your experience is not repeated. Thank you very much for providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Orlando

Close to ACL-Moody Theater

Posted Mar 29, 2015
Pros: Location
Cons: Was a bit dirty in the hallways after SbSW
Excellant location, simple, not fancy. Clean.nice staff on check in/ check out.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Irvine, CA

Hard Mattress and Shower Mold

Posted Mar 25, 2015
Pros: Locations to my needs
Cons: attention to detail when cleaning and a better mattress
Location: Two restaurants and two bars nearby plus a park.
Location was great for my needs but when I came into the room someone had left the AC on the lowest setting possible so the room was freezing. Everything looked clean however when I went to take a shower there was mold in the tile and tube grout and the shower head came off in my hand while I was trying to adjust the spray. Then when I finally got that mess cleaned up and was ready for bed the mattress was hard as a rock. I had to pile up a few shower towels and the extra blanket in the closet so I at least had so comfort between my spine and the rock. No fitness or spa either. For an extended stay place I wouldn't like to be there for an extended period of time.
Comment from Hotel Management
Apr 13, 2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the cleanliness and maintenance issues you experienced in your room. In response to your feedback, I will be making sure our staff closely inspects rooms prior to guest arrivals and promptly notifies our maintenance staff of any issues they might find so they can be quickly resolved. We are sorry for this issue, but are happy to read that we provided you with the perfect area for the weekend. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Denver

Great location

Posted Mar 24, 2015
Cons: Fixters and room a bit outdated, but comfortable and clean.
Location: Everything is near by.
Great Location, close to everything. Grab and go breakfast is just that, but the coffee is hot and fresh. You can walk to anywhere in the downtown district and many awesome eateries are close by. The staff was friendly and helpful even on the if not the busiest week of the year with SXSW. I would not hesitate to book there again, and may very well be back in the near future. They handled the crowds quite well and the entire staff was going out of their way to please the overflow crowd.
Comment from Hotel Management
Apr 7, 2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. We are so pleased to hear that you had a wonderful stay at our hotel and our location. I am glad to read that our staff provided you with excellent service, making your stay even more enjoyable. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Sxsw

Posted Mar 23, 2015
Great location!!! Walked everywhere!! The staff was great and friendly. I would definitely stay here again for an even in Austin.
3 out of 5
Recommended
for Everyone
by A verified traveler

Excellent for the price

Posted Mar 21, 2015
For a moderately priced hotel, the location and facility were great.