Dear Israel, Thank you for taking the time to leave your valuable feedback for us. We apologize for not meeting all of your expectations with some aspects of your visit. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We hope you will consider us again the next time in the area.Sincerely,Hotel Management

Dear Alex, Thank you for your visit and for taking the time to write a review. We follow strict industry standards regarding the cleanliness and comfort of our accommodations. Therefore, we sincerely apologize this was not your experience. We take feedback like yours very seriously and have shared your concerns with the appropriate teams to ensure such issues are not repeated. Please do revisit us for a much-improved experience.Sincerely,Hotel Management

Dear Tobiel, Thank you for choosing our hotel and sharing your detailed review. We are genuinely sorry for the issues you encountered during your stay. Our team strives to deliver a clean and comfortable environment for every guest, and the matters you described are unacceptable by our standards. We regret any discomfort caused by the lingering smoke smell and the condition of the bathroom. It is apparent that our oversights led to your disappointing experience. Rest assured, we will address these concerns with our housekeeping team to prevent future occurrences. We hope you will accept our sincere apologies for your trouble, and we look forward to making it up to you next time you revisit us.Sincerely,Hotel Management

Dear Annie, Thank you for reviewing your time with us. We regret the condition of the room was not up to our standard and for your disappointment with the cleanliness concerns that were overlooked during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Joseph, We truly apologize for the challenges you experienced during your stay. It's disheartening to hear about the issues with the room and the service you encountered. This is not reflective of our usual standards, and we sincerely apologize for any inconvenience, especially during such a sensitive time. We appreciate your understanding and patience. Your feedback is taken seriously, and we will address these concerns to ensure a more positive experience for future guests. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Laura, Thank you for choosing Extended Stay America for your overnight stay! We're pleased to have provided you with a suitable accommodation. If there are specific aspects you enjoyed or any suggestions you have to enhance your experience further, we'd love to hear them. We appreciate your feedback and hope to welcome you back for another positive stay.Sincerely,Hotel Management

Dear Luis, Thank you for recently staying at our hotel and sharing your feedback. We are deeply sorry that our staff did not respond promptly to your concerns. Our team always strives to address any issues to your complete satisfaction, so we are disappointed to hear that we fell short in this instance. We also appreciate your comments about the mattress and have shared them with our team to ensure appropriate action is taken in the future. We hope to have the opportunity to welcome you back to our hotel soon.Sincerely,Hotel Management

Dear Jonathan, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management

Dear Luis, Thank you for the review. We sincerely apologize for the inconvenience you experienced during your stay. Your feedback about the heater, bed size, and towel availability is genuinely concerning. We understand these issues' impact on your comfort, and we appreciate your patience. Please know that we are actively addressing these concerns to ensure a more enjoyable experience for our guests in the future. If your travels bring you back to the area, we hope to have another opportunity to provide you with a more seamless and joyous stay. Sincerely,Hotel Management

Dear Nancy, Please accept our sincere apologies for not meeting your expectations regarding the room you booked. We also apologize for the condition of the bed and the inconvenience caused by the lingering smell of smoke. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Tammy, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks are shared as we want our guests to have a perfect hotel experience while with us. Considering your comfortable room, please return, and we welcome you for a better experience.Sincerely,Hotel Management

Dear Ayda, We sincerely apologize for the disappointing experience you had during your stay. Your feedback about the cleanliness issues and the presence of pests is deeply concerning. We take these matters seriously and will address them promptly with our team to ensure corrective action. We understand your frustration, and we're sorry for any inconvenience. Please allow us the opportunity to make this right. If you could provide additional details, we'd appreciate the chance to investigate further and improve our services. Your comfort and satisfaction are our top priorities.Sincerely,Hotel Management

Dear Raymond, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Elaine, We deeply regret your less-than-satisfactory experience. We apologize for the issues you encountered with the room and the overall atmosphere. Your comments are taken seriously, and we appreciate the front desk staff's proactive approach. Your feedback will be addressed with our team to ensure a more comfortable and enjoyable experience for future guests. We understand that first impressions are crucial, and we apologize that we didn't meet your expectations. Your satisfaction is important to us, and we thank you for sharing your experience.Sincerely,Hotel Management

Dear Antony, We sincerely apologize for the unpleasant experience you had during your stay. The presence of a cigarette smell in a non-smoking room and the cleanliness issues you encountered are unacceptable. We take your comments seriously and will address these concerns with our team promptly to ensure a more comfortable and enjoyable experience for future guests. Your feedback is invaluable, and we appreciate your understanding. We hope you might consider giving us another opportunity to provide a more positive impression during your stay in the future. Thank you for sharing your experience.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us and sharing your feedback. We're sorry to hear about your experience. Your feedback is important to us, and we apologize for the issues you encountered during your stay. We will address these concerns to ensure our future guests have a better experience. Thank you for sharing your feedback, and we hope you'll give us another chance to provide a more enjoyable stay in the future.SincerelyHotel Management

Dear Hilda, Thank you for taking the time to share your feedback. We are pleased to know that our team was able to assist with your needs during your stay. However, we apologize for your concerns about the condition of the hotel and the need for repairs and renovations. We want you to know that we take this feedback seriously and will use it as an opportunity for improvement. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

Dear Sam, Thank you for choosing us. It is glad that you had a pleasant stay but got disturbed by cleanliness issues in the elevator and the bathroom. Providing clean and comfortable accommodation is one of the top priorities, and we regret your hotel was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and pest control team to ensure all areas are thoroughly cleaned and inspected. Our front desk team is always there to help you. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope to make it up to you on a future visit.Sincerely,Hotel Management

Dear Gregory, Thank you for posting a review for other travelers! It's nice you enjoyed your time at Extended Stay America, and we are happy you were impressed with our service, suites, and amenities. However, we are sorry that the concerns in the bathroom made you uncomfortable; we have noted them for your next visit and shared them with our team for improvement. It was a pleasure hosting your stay, and we look forward to your return! Sincerely,Hotel Management

Dear Guest, Please accept our apologies for your suite not being ready for occupancy when you checked into our hotel and for the frustration caused by waiting hours. In high occupancy times, slight delays can occur, and we want to extend our gratitude for your patience with this situation. We understand that after a long journey, our guests look forward to a comfortable and relaxing rest, and we're sorry for the hold and the issue with the TV in your suite. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. Thank you for your candid feedback, and we hope you will allow us to make this up to you during your future stay.Sincerely,Hotel Management

Dear Guest, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the lingering smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our sincerest apologies. Moreover, we follow strict standards regarding the cleanliness of our suites. Therefore, we have shared your feedback with our team to prevent such situations from affecting future guests. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management

Dear Miguel, Thank you for being our guest. We are very sorry for not meeting your expectations. We strive to provide attentive service and an exceptional environment for every guest. Therefore, we regret this was not your impression. Please know that we do not intend to mislead our guests in any way. We appreciate your feedback, and we will share your observations regarding the condition of our hotel with the appropriate individuals to see what we can do to enhance our guest's experience moving forward. Moreover, your comments regarding our amenities are unacceptable by our hotel's standards, and we will share this with the concerned staff to ensure such issues are not repeated. We hope you will allow us another opportunity to host you again and show you the outstanding accommodation you deserve.Sincerely, Hotel Management

Dear Heather, It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback; this helps us improve the experience for future guests. Sincerely,Hotel Management

Dear Jade, Thank you for sharing your positive review of your visit to Extended Stay America. We aim to make your stay as comfortable as possible and assist you with whatever you need, and it is nice that we met your expectations. Thanks again, and we hope you will stay with us again. Sincerely,Hotel Management

Dear Ana, Our guests' security and safety are of utmost importance to us; therefore, it was discouraging to learn about your experience. Unfortunately, the public area and environment outside the hotel are not under our control or influence. Please give us a chance to host you again, and we regret any discomfort you felt while visiting our city.Sincerely,Hotel Management

Dear Evelyn, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. We hope to have another opportunity to show you this was an isolated incident. Sincerely,Hotel Management

Dear James, Thank you for your feedback. We are genuinely sorry for the issues you experienced. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. Sincerely,Hotel Management

Dear luis, Thank you for taking the time to review your stay. We were happy to read how much you liked our hotel and location. However, we want to apologize for the inconvenience. We are glad to see we were prompt in resolving the situation to your ultimate satisfaction. Thank you again, and we hope to be your hotel of choice every time you visit North Central.Sincerely,Hotel Management

Dear Guest, Thank you for your review and staying at our hotel. We certainly apologize for any issues you encountered. We would welcome the opportunity to get further details if you contact us at the hotel directly or by email at your earliest convenience. Thank you for sharing; we look forward to hearing from you. Sincerely,Hotel Management

Dear Rabina, Thank you very much for posting a review of your stay. It is nice to read that we met most of your expectations. However, we do apologize for the issues you had with your room. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We look forward to having you stay with us again.Sincerely,Hotel Management

Dear Myysha, Thank you for reviewing our hotel. We appreciate you pointing out specific items that you loved and also areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Guest, we regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Esgar, we promise to provide you with fresh, clean accommodations, and we are disappointed that they did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely,Hotel Management

Dear Carlos, please accept our apologies for the experience you shared in your feedback. We are disappointed to know that you felt your accommodations were not clean. Our housekeeping team takes pride in providing a clean, fresh environment for our guests, and we are sorry if they overlooked something during your stay. Your feedback is discussed with them to ensure this does not occur in the future. Please give us another chance the next time your travels bring you our way.Sincerely,Hotel Management