GUEST REVIEWS
Expedia Guest Rating
of guests recommend
TripAdvisor Traveler Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travelers. The traveler rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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Hotel Policies & Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Promotions
Stay and Fly
Book a "Stay and Fly" rate category and receive complimentary parking for up to five nights for one vehicle (additional nights of parking available for a surcharge).
Must book a "Stay and Fly" rate plan. Guests must show departing airline tickets. Not valid if attending a group or meeting. Not valid with any other discount, coupon, or offer. Other restrictions may apply. Valid anytime, subject to availability.
Accessibility Options
To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.
Property Amenities
In addition to an outdoor pool, Hilton Austin Airport provides a spa tub and a fitness facility. Dining options at the hotel include a restaurant. A bar/lounge is on site where guests can unwind with a drink.
Business amenities at this 3.5-star property consist of a business center, secretarial services, and audio-visual equipment. Event facilities measuring 20000 square feet include a meeting/conference room, exhibit space, and banquet facilities. This airport hotel also offers multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby. A roundtrip airport shuttle is complimentary for guests. Limited onsite parking is available on a first-come, first-served basis (surcharge).
Hilton Austin Airport has designated areas for smoking.
Rooms
Hilton Austin Airport offers 252 air-conditioned accommodations with video-game consoles and safes. Pillowtop beds feature premium bedding. Televisions come with cable/satellite channels and pay movies. Bathrooms include handheld showerheads, bathrobes, makeup/shaving mirrors, and designer toiletries.
In-room wired high-speed Internet access is available for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as multi-line phones with voice mail. Additionally, rooms include complimentary newspapers and coffee/tea makers. Extra towels/bedding and wake-up calls can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Room Amenities
Dining
Hilton Austin Airport has a restaurant serving breakfast, lunch, and dinner. 24-hour room service is available.
Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Hilton Austin Airport
of guests recommend
out of 25 reviews
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Showing 1 - 10 results (of 25) · See more Hilton Austin Airport reviews
“Convenient to Airport”
I really enjoyed the ambience and the quality of the room. Wonderfully comfortable bed. And the shuttle to the airport was so timely. I did notice a charge against my credit card that I don't think was the correct amount, but it is still pending so perhaps that will be corrected. Otherwise, a great experience.
“beautiful hotel!”
This hotel was gorgeous & clean!
“Awesome Hotel!”
The hotel had everything I was looking for, cannot complain. The free airport shuttle took only 5 minutes to get to the hotel from the airport. I had a flight at 7am and the shuttle driver told me the right time I should head to the airport. The bed was comfortable, the room was clean, and guest service delivered me a toothbrush even though it was 12am. They also have a bar that is open late. I enjoyed being able to sit and just relax with a glass of wine after traveling all day.
“good job”
Very clean and quiet for an airport hotel, would stay there again
“BEWARE OF ADDED COST!”
If you book your hotel through Expedia and you have a vehicle you plan to park there overnight, be prepared for an added parking fee! We were totally surprised and upset to find out that even after paying our nightly rate, the hotel charged us an extra $11 to park our vehicle in their lot. This was very upsetting, particularly because the valet told us parking was free for guests. The front desk & attendant told us that Expedia does not include the parking fee. I wondered why a guest should have to pay to park there anyhow!! We were very upset. Otherwise, the hotel is lovely and very convenient to the airport.
“Bring Lots of Cash!”
The hotel is beautiful, the room service exquisite and the accomodations first class. But every thing you did other than sleep required money. Parking $15.00/night, High Speed Internet ($10.00?..don't remember the exact amt), you can use the internet cafe downstairs to check in but HURRY! If you are on more than 15 minutes, there's a per minute charge! And if you print out your boarding pass.... another $1.00 per page!!!!!
“Poor Customer Service”
The shuttle service is unreliable. Although they are only two minutes away from the airport they take their sweet time to pick you up. However, the service to the airport from the hotel is wonderful & like clockwork every 20 minutes. The service I received at the restaurant was unnecessarily long and excrutiating. For starters, I sat at my table (of 1) for 10 minutes before the hostess came over to take my drink order. During this time the server was undestandably working with other tables but unnecessarily counting his tips at the hostess stand. The hostess never brought me my water and I waited another 10 minutes before the server came over to take my drink order (again). I received my drinks and proceeded to give him my salad and entree order. I waited over 25 minutes to get my salad. When I finished my salad my entree arrived then the fresh bread I was supposed to get with my salad. The time that passed between leaving my room and returning was 1 hour & 45 minutes. Too long for a table of 1. The following morning I submitted an in-room breakfast order and it was never received. When I expressed the issue at check out the desk agent didn't show concern or question the problem. In fact, I felt unwelcomed at the hotel. It's definitely not a hotel I would visit again, regardless of the convenience.
“Nice place”
The location was very convenient as we landed pretty late at night and didn;t have to drive too far for a decent stay. The hotel was clean and comfortable and we didn;t have any issues.
“Good hotel but not at right location...”
Very good hotel. They provide free airport shuttle but you have to call them to request a pickup (may take upto 30 mins) so remember to note down their phone numbers before you travel. Also, Remember to tip airport shuttle driver (at least $ 10/ride) or else you will need to wait up to 20 minutes to go back to airport. This hotel is located right outside the Austin airport and that's why there are no businesses surrounding the hotel (There is nothing around this hotel except for a long term parking lot). So, this hotel would not be a good choice for people, who think about stepping out for evening walk or to grab a bite. One tip for drive in customers, before making reservation please call them and negotiate for free parking passes or else you may have to pay $ 7 or 10/day. A cab costs about $ 25-30 one way to Austin downtown from this hotel. So it would be a wise decision to spend that amount on hotel reservation and get a nice hotel in downtown itself.
“Paid parking”
Paid parking was a bit of a surprise.
Showing 1 - 10 results (of 25) · See more Hilton Austin Airport reviews
Hotels in Austin-Bergstrom International Airport
Hotels near Austin Children's Museum
Hilton Worldwide Hotels in Austin
9515 Hotel Drive Austin, 78719 United States of America
Nearby Points of Interest
Location Highlights
The preferred airport for Hilton Austin Airport is Austin, TX (AUS-Austin-Bergstrom Intl.) - 1.2 km / 0.7 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Nearest Major Airport:
Area:
Austin-Bergstrom International Airport , Texas, United States of America: The Donut stands sentry near the Austin airport entrance. A former U.S. Air Force command center, this round building (now a hotel) commemorates the airports past life as an airbase. The Austin airport is a short drive to downtown and East Austin, the citys historic African-American and Latino enclave. Near the airport, McKinney Falls State Park offers a glimpse of unspoiled Central Texas.
9515 Hotel Drive Austin, 78719 United States of America
