Ratings based on 1,143 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2015
The bed was very comfy and I slept like a baby. The breakfast and 180 degree view on the 18th floor was to die for. The wait staff, maid service, front desk, and valet were always very friendly and accommodating. The complimentary unlimited fresh fruited water and coffee in the lobby was refreshing as we went in and out often to tour the local area by foot. We felt safe and secure with the key card access only on the elevators. It is located right off 6th street so it is convenient but also noisy on Saturday night. There was a white noise machine in our room that we didn't use. We were on the 14th floor and heard sirens and other immediate guest activity only on Saturday night. The bathroom wall, though was paper thin and we could here other guests in the adjacent room clearly throughout our stay. We would have liked a hot tub since the jacuzzi in the beautiful waterfalled outdoor pool was too cold to use in April. All-in all we enjoyed our stay!
Comment from Hotel Management
Apr 24, 2015 by Blake, Hotel Management
Dear Valued Guest, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. At your service, Blake Doran General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 14, 2015
Great experience. Thank you very much. I was in town for a motorcycle event and the service was phenomenal.
Comment from Hotel Management
Apr 24, 2015 by Blake, Hotel Management
Dear Valued Guest, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. Blake Doran General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Weekend stay forum UT baseball

Posted Apr 13, 2015
Nice hotel with a great location. Staff was amazing all the way around. Valet is more than I prefer to pay. But that's just how it works downtown. Had a nice stay.
Comment from Hotel Management
Apr 15, 2015 by Blake, Hotel Management
Dear Valued Guest, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. At your service, Blake Doran General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, IL

Not bad at all

Posted Apr 13, 2015
My husband and I stayed here for 4 nights in April. The room, facilities, service were all good. Our room came with breakfast each day, and it was one of the best breakfast buffets I've experienced in a mid-range hotel. The location was good as far as being close to everything we wanted: 6th street, Rainey street, downtown, Franklin's barbeque were all close enough to walk to. The view left much to be desired, looking out over some kind of construction company yard. The pool is very small, but pleasant with a nice little waterfall. Very helpful staff.
Comment from Hotel Management
Apr 15, 2015 by Blake, Hotel Management
Dear Valued Guest, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. Best Regards, Blake Doran General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio

In the heart of SXSW

Posted Mar 23, 2015
Great, affordable hotel in the heart of downtown Austin for SXSW. The heroes if our stay were the valets who helped us get were we need to go. They were genuinely interested in helping is get to our shows and events that were all over the city.
Comment from Hotel Management
Mar 25, 2015 by Blake Doran, Hotel Management
Dear Matthew, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that our valet team was helpful! I will be sure to share your comments with them. I hope you will return should your travels bring you back this way. At your service, Blake Doran General Manager
3 out of 5
by A verified traveler

Posted Mar 9, 2015
the gym is very small the TV is very dark the building is very cold
Comment from Hotel Management
Mar 11, 2015 by Blake, Hotel Management
Dear Valued Guest, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future. You Can Count On Us. Guaranteed. Sincerely, Blake Doran General Manager
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Great location, in need of renovation...

Posted Feb 26, 2015
Pros: The great location in proximity to Austin nightlife.
Cons: Major renovation of plumbing and HVAC systems. Replacement of most interior trim, windows, etc. More in-room lighting.
Location: Next to great coffee & bakery. Two blocks from my favorite cheeseburger.
The hotel's location on 6th Street provides easy walking access to many of the restaurants and nightlife that make Austin interesting. A great coffee shop/bar shares a courtyard with the hotel; it was my first stop every morning during my stay. The hotel's condition needs some attention: the area under the sink in the bathroom had been painted over as many times as it could stand, and multiple screw holes along the window trim seem to indicate many different curtain systems over the years. The room is lit only by lamps, and not a central ceiling fixture, and it could use two more. The air conditioner blew cool air, but it didn't seem to remove any of the humidity from the room, and never reached the sixty degrees Farenheight advertised by the thermostat. None of these things are terrible, but for the price and the brand, they shouldn't even be noticeable. On Sunday morning, (when the hotel was most populated...) there wasn't enought hot water pressure for the shower to operate. I found this unacceptable. To their staff's credit, the hotel agreed to refund one night of my stay.
Comment from Hotel Management
Mar 12, 2015 by Blake Doran, Hotel Management
Dear Valued Guest, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future. You Can Count On Us. Guaranteed. Best Regards, Blake Doran General Manager
2 out of 5
by A verified travelerfrom Lubbock, Tx

Posted Feb 19, 2015
Pros: Free wi-fi in the room for HHonors members and ability to print in the Business Center.
Cons: Transportation, parking, entrance, lighting, eating options.
Location: Approximately 2 blocks from the Austin Convention Center. On the corner of 5th and 6th Streets (music venues).
I expected more from the Hilton chain. There was not a shuttle from the airport to the hotel, there was not a shuttle to anyplace. No lunch restaurant. The only entrance was through the parking garage. When I arrived at my room, there was a large pile of dirty linens in the hallway blocking entrance to the room. There was not an entry way light, no light to view things in the closet. The coffee maker, microwave and refrigerator were in a cabinet that didn't have a light. Because of lack of entry light, it was very difficult to see to use these items. I will not stay here again.
Comment from Hotel Management
Mar 12, 2015 by Blake Doran, Hotel Management
Dear D, I am sorry you found your guest room lighting unacceptable. Our team works very hard to keep every room and bathroom clean and well maintained; we strive to exceed expectations every day. Please accept my sincere apologies for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future. You Can Count On Us. Guaranteed. At your service, Blake Doran General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom El Paso

Nice hotel near 6th street

Posted Feb 18, 2015
Clean hotel, friendly staff, good equipped fitness center. Good breakfast with a amazing view over the city.
Comment from Hotel Management
Mar 12, 2015 by Blake Doran, Hotel Management
Dear Matt, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. At your service, Blake Doran General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, IL

Fantastic Location

Posted Feb 13, 2015
Pros: Location, cleanliness, professional staff, complementary internet
Location: A river runs next to the hotel, with a scenic area along which to walk. Both 6th street restaurants/bars and Rainey District are in waking distance.
I stayed at this hotel due to its proximity to the conference I was attending. Location was great - close to 6th street and Rainey District.
Comment from Hotel Management
Mar 12, 2015 by Blake Doran, Hotel Management
Dear DCtoChicago, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. Best Regards, Blake Doran General Manager