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Reviews of Holiday Inn Express & Suites Austin NW - Lakeline, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Austin NW - Lakeline, an IHG Hotel
10911 Pecan Park Blvd, Austin, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 378 out of 674 reviews" "
Rating 8 - Good. 190 out of 674 reviews" "
Rating 6 - Okay. 53 out of 674 reviews" "
Rating 4 - Poor. 29 out of 674 reviews" "
Rating 2 - Terrible. 24 out of 674 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

cesar

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay nice room. Little expensive but overall good
Stayed 1 night in Apr 2024

8/10 Good

Leigh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was always friendly and helpful from the moment we checked in to the moment we checked out. We did lack some bedding for the pull-out couch, but the night staff was very quick to supply what we needed.
Stayed 2 nights in Apr 2024

10/10 Excellent

GERMAINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for one night, nice spacious room, good rest, affordable rate.

2/10 Terrible

Terry, Oklahoma City

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Dharmesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and hotel was clean. Good selection for breakfast too.
Stayed 1 night in Feb 2024

8/10 Good

Eneas Lobo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

THOMAS, RICHMOND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great staff, very clean and quiet, great location adjacent to 2 restaurants, a service station, and across the street from the mall. Included hot breakfast buffet and parking. I will be back.
Stayed 2 nights in Feb 2024

10/10 Excellent

THOMAS, RICHMOND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well maintained property with attentive staff. I utilized the business center and the fitness room during my stay and both were clean and well equipped. Property has two restaurants adjacent to it's parking lot, with a gas station and convenience store across the street. There is a shopping mall across the highway. The hot breakfast buffet was great, along with the free parking on site. I will stay at this property again.
Stayed 1 night in Jan 2024

10/10 Excellent

THOMAS, RICHMOND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well maintained property with attentive staff. I utilized the business center and the fitness room during my stay and both were clean and well equipped. Property has two restaurants adjacent to it's parking lot, with a gas station and convenience store across the street. There is a shopping mall across the highway. The hot breakfast buffet was great, along with the free parking on site. I will stay at this property again.
Stayed 1 night in Jan 2024

10/10 Excellent

edwin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff was amazing and really clean facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Esteban

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff, would stay here again clean rooms, good FREE breakfast.
Stayed 2 nights in Dec 2023

8/10 Good

Ramón Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service
Stayed 3 nights in Dec 2023

10/10 Excellent

Doug

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ana judith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome. I recommend, comfortable, dark to sleep late, Good breakfast.
Stayed 1 night in Dec 2023

8/10 Good

Rachel

Stayed 1 night in Dec 2023

8/10 Good

Elsy Carolina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean , but we didn’t receive the daily cleaning!! Everything else was good !!
Stayed 2 nights in Dec 2023
Response from IHG Team on Dec 5, 2023
Elsy Carolina,On behalf of the entire hotel team, I want to thank you for sharing your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. I have shared your feedback with the maintenance/housekeeping and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience from occurring in the future.Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. IHG Team

10/10 Excellent

Brittany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Great value and excellent service! Awesome breakfast options and convenient!
Stayed 1 night in Nov 2023
Response from IHG Team on Nov 30, 2023
Brittany,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

10/10 Excellent

Juan

Stayed 4 nights in Nov 2023
Response from IHG Team on Nov 19, 2023
Juan,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

8/10 Good

David, Central

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent hotel, not good breakfast
Stayed 3 nights in Nov 2023
Response from IHG Team on Nov 13, 2023
David,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

10/10 Excellent

Sofia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from IHG Team on Nov 13, 2023
Sofia,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

8/10 Good

Alisha

Liked: Cleanliness, staff & service, room comfort
Great for the price
The staff was wonderful, knowledgeable, and kind. The hotel is in a great location, and in a decent part of the city. The breakfast was tasty, but limited after 8 AM due to short staffing for cooks, so definitely go early if you want all thats offered for breakfast. I got my security deposit back 5 days after we left for future reference, which I believe it says 3-5 days so that's okay. Overall I'm glad I stayed here.
Stayed 1 night in Nov 2023
Response from IHG Team on Nov 10, 2023
Alisha,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Brennen was very nice. I was traveling with my bike and he was kind enough to let us check in early since there was a room available so I had a place to store my bike safely. The staff there very nice all around and the room was well decorated and very clean and lots of space Definitely will stay there again!
Stayed 1 night in Nov 2023
Response from IHG Team on Nov 9, 2023
Laura,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

10/10 Excellent

Laura

Stayed 1 night in Nov 2023
Response from IHG Team on Nov 28, 2023
Laura,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

10/10 Excellent

Diego, Albuquerque

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly Lady working the front desk. Pleasant
Stayed 1 night in Oct 2023
Response from IHG Team on Nov 5, 2023
Diego,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

10/10 Excellent

Meagan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from IHG Team on Oct 31, 2023
Meagan,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t care for the random folk sitting on the bench outside hotel. They looked shady. Other than that nice people working there. Oh and the breakfast should be extended by 30 minutes. Seemed like the person handling that area was trying to cut out early.
Stayed 1 night in Sep 2023
Response from IHG Team on Oct 18, 2023
Stefanie,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. Your specific feedback is appreciated and will be shared with management.We hope to welcome you again soon. IHG Team

10/10 Excellent

Jermont

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from IHG Team on Oct 3, 2023
Jermont,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

10/10 Excellent

Golam

Traveled with family and small children
Good employee. Friendly. AC was cooling good but made noise like an industrial machine. Could not sleep all night. Needs immediate attention.
Stayed 1 night in Sep 2023
Response from IHG Team on Oct 1, 2023
Golam,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. I have shared your feedback with the maintenance/housekeeping and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience from occurring in the future.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

10/10 Excellent

Jermont

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from IHG Team on Sep 26, 2023
Jermont,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from IHG Team on Sep 19, 2023
Anonymous,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.We hope to welcome you again soon. IHG Team

10/10 Excellent

Jere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from IHG Team on Sep 14, 2023
Jere,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little things
Quiet location, easy check in, seemed clean and well kept. Small issues included ice machine on 2nd floor removed, hot tub dirty and not working, and a/c was not working in lobby area. Our room itself was good other than pillows seemed less comfortable than previous stays at IHG properties. Overall a pretty good value on a place that offered what we needed.
Stayed 1 night in Sep 2023
Response from IHG Team on Sep 12, 2023
Brian,On behalf of the entire hotel team, I want to thank you for sharing your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. I have shared your feedback with the maintenance/housekeeping and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience from occurring in the future.Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. IHG Team

8/10 Good

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly people that work there. The spa was nasty and there was dirty and wet towels left around the pool area. You walked in the front desk at felt like the ac was not working. I felt sorry for the people that work in the front because all they had was a fan to keep them cool.
Stayed 2 nights in Sep 2023
Response from IHG Team on Sep 12, 2023
Theresa,On behalf of the entire hotel team, I want to thank you for sharing your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. I have shared your feedback with the maintenance/housekeeping and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience from occurring in the future.Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. IHG Team

4/10 Poor

Daniel

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from IHG Team on Sep 5, 2023
Daniel,Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the maintenance/housekeeping and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. IHG Team

10/10 Excellent

Joseph, Katy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast choice
Stayed 1 night in Aug 2023
Response from IHG Team on Sep 2, 2023
Joseph,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

4/10 Poor

Julie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Roaches
When we first walked into our room, a roach ran across the floor. We found a dead one inside of the refrigerator. My children were nervous the rest of the trip.
Stayed 1 night in Aug 2023
Response from IHG Team on Aug 21, 2023
Julie,Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the maintenance/housekeeping and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. IHG Team

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful.The breakfast choices were more than adequate the rooms were massive loved our stay
Stayed 3 nights in Aug 2023
Response from IHG Team on Aug 7, 2023
Angela,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check-in was very easy and the gentleman at the front desk was very accommodating when we asked to be able to switch rooms to the upper floor. The hotel staff we encountered during our brief stay we’re all very friendly and efficient.
Stayed 2 nights in Jul 2023
Response from IHG Team on Jul 31, 2023
Melissa,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

10/10 Excellent

Derica

Stayed 3 nights in Jul 2023
Response from IHG Team on Aug 11, 2023
Derica,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

4/10 Poor

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from IHG Team on Jul 12, 2023
Mike,Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the maintenance/housekeeping and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. IHG Team

6/10 Okay

Jennifer

Traveled with family
Disliked: Cleanliness
The hot tub was really relaxing!
Stayed 1 night in Jul 2023
Response from IHG Team on Jul 9, 2023
Jennifer,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.We hope to welcome you again soon. IHG Team

2/10 Terrible

Laurie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I reserved a queen suite with 2 queen beds and a pull out sofa bed, the mattress on the sofa bed was absolutely disgusting!! I pulled out and when I saw the thin mattress there were brown stains where you laid your head, coffee machine in room didn't work, room only had 2 full size towels and when I reserved I advised 4 people would be staying, I asked for extra towels and was told there wasn't any and the worst part was reserving another night and was going to use another parties credit card but for some reason not knowing what the hell they were doing they charged my credit card an additional $177 and I sure wasn't expecting that!! Then the last night I stayed people in the room above me were stomping on the floor until really late in the evening. After my trip I guarantee I will not be back at this location!! After complaining I was even told the manager would call me but surprise I never received any call or accomadation for any kind of inconvenience!! Very disappointed ☹️😞☹️
Stayed 2 nights in Jul 2023
Response from IHG Team on Jul 6, 2023
Laurie,Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the maintenance/housekeeping and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience from occurring in the future. IHG Team

2/10 Terrible

Ambreen

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Worst hotel stay ever. Whole family stayed up all night due to poor mattresses. I told the property manager for a refund but they did not listen and did not consider it a problem. I would not recommend this place
Stayed 1 night in Jun 2023
Response from IHG Team on Jun 25, 2023
Ambreen,Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the maintenance/housekeeping and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience from occurring in the future.IHG Team

6/10 Okay

Ngan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom in poor condition (Bathtub floor all scratched and rough; shower curtain had molds). Poor cleaning of bathroom.
Stayed 2 nights in Jun 2023
Response from IHG Team on Jun 23, 2023
Ngan,Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the maintenance/housekeeping and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. IHG Team

10/10 Excellent

Alexandra

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 3 nights in Jun 2023
Response from IHG Team on Jun 14, 2023
Alexandra,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

6/10 Okay

Clarissa

Liked: Cleanliness, property conditions & facilities, room comfort
Ac unit had a clicking noise when it would kick on. Room was by the exit door which we could hear open through out the night, early morning. Restroom sink had a slow drain. Swimming pool water looked dirty.
Stayed 1 night in Jun 2023
Response from IHG Team on Jun 7, 2023
Clarissa,Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the maintenance/housekeeping and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience from occurring in the future. IHG Team

10/10 Excellent

Amber

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean. Beds were extremely comfortable.
Stayed 4 nights in May 2023
Response from IHG Team on Jun 3, 2023
Amber, On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

6/10 Okay

Charles

Traveled with family
Not our best experience at a Holiday Inn Express
I am an IHG platinum member and the did not bother to check. The condition of the hotel is average. The room smelled like mildew
Stayed 4 nights in May 2023
Response from IHG Team on May 30, 2023
Charles,Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the maintenance/housekeeping and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience from occurring in the future.Thank you for your IHG loyalty of Platinum Elite. My sincerest apologies for not being recognized. IHG Team

8/10 Good

James

Stayed 3 nights in May 2023
Response from IHG Team on Jun 19, 2023
James,Thank you for your review. We value your feedback. Safe Travels,IHG Team