I was contacted an hour before check in to tell me that I had booked a king suite (1 bed) for my family of five. When I told them that I had confirmation of a queen suite(2) beds and a sleeper sofa, they argued with me and told me that I was wrong and they had none left. When I arrived, the front desk had the queen room available and knew nothing of the previous phone call. But then our room was on the first floor across from the fitness center. Very loud till midnight and the next morning. The shower curtain was terrible and water sprayed all over the bathroom floor. Sleeper sofa was terrible. Not what I expect from Holiday Inn Express.