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Reviews of Atwell Suites Austin Airport, an IHG Hotel

2.5 out of 5
Atwell Suites Austin Airport, an IHG Hotel
7601 East Ben White Boulevard, Austin, TX

Reviews

10

Exceptional

Rating 10 - Excellent. 2 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 0 out of 2 reviews" "

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel room was so well designed. The studio suite with two queens gave us plenty of space. Really liked having a fridge for cool drinks after a flight. 7-11, Starbucks and Dennys were all within close walking distance. The staff were also great. Linda did an incredible job coordinating an uber for a shuttle from the airport to the hotel. And she greeted me by name when I walked in. Excellent and friendly customer service.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Matthew,Thank you for taking the time to submit your review. We are delighted to hear you enjoyed your stay and we look forward to serving you you on your next visit to the Austin area. Safe travelsR. GonzalezGeneral Manager

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coming back!
Great service, friendly helpful staff. We’ll stay again!
Stayed 1 night in Feb 2024
Response from Terri - AGM on Mar 14, 2024
Jennifer,Thank you for taking the time to review your recent stay at Atwell Suites, Austin Airport. Guest feedback is greatly appreciated, as we use it to improve the guest experience at our hotel! I am pleased that you had a wonderful stay with us and that the hotel staff was friendly and helpful! We look forward to seeing you again the next time you are in Austin!