Lobby

Reviews of Homewood Suites by Hilton Austin/Round Rock, TX

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 667 out of 1004 reviews" "
Rating 8 - Good. 204 out of 1004 reviews" "
Rating 6 - Okay. 70 out of 1004 reviews" "
Rating 4 - Poor. 39 out of 1004 reviews" "
Rating 2 - Terrible. 24 out of 1004 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Xin on Mar 19, 2024
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

8/10 Good

Josefina

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The basketball court was broken ridiculous the only reason we booked this hotel. The man that does the breakfast and complimentary drinks is very polite. He was always working diligently. - very one was super nice here.
Stayed 1 night in Mar 2024
Response from Hoda on Mar 14, 2024
Thank you so much for staying with us at the Homewood Suites Austin Round Rock, I'm sorry to hear about the condition of the basketball court at the hotel as we are currently upgrading it. please accept my sincere apology. On a brighter note, it's great to hear that the staff handling breakfast and drinks, provided excellent service. Hopefully, the overall positive interactions with the staff made your stay more enjoyable despite the disappointment with the basketball court, I hope if you give us another chance so we will make it right for you.

8/10 Good

Omar, Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hoda on Mar 14, 2024
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

8/10 Good

Shanice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I enjoyed our stay, the place was clean, the breakfast was good, it’s close to a lot of shopping area and the highway. The only issue was the walls are very thin, we could hear the people in the other rooms. But i would stay here again
Stayed 1 night in Mar 2024
Response from Xin on Mar 8, 2024
Thank you for staying with us. We look forward to welcoming you back at the Homewood Suites, Round Rock in the near future.

10/10 Excellent

Cory

Stayed 1 night in Mar 2024
Response from Hoda on Mar 23, 2024
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

8/10 Good

Veronica

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hoda on Feb 26, 2024
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

10/10 Excellent

Demika

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect
Stayed 1 night in Feb 2024
Response from Xin on Feb 23, 2024
Thank you for staying with us. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back at the Homewood Suites, Round Rock in the near future.

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hoda on Feb 16, 2024
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hoda on Feb 11, 2024
Thank you for staying with us. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back at the Homewood Suites, Round Rock in the near future.

8/10 Good

Ireneusz

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hoda on Feb 9, 2024
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

6/10 Okay

Blessing

Traveled with family and small children
We enjoyed our stay at this Homewood! It is an older building and was clean, safe, and comfortable enough for our 2 night stay. It is an older building and not everything looked cleaned/dusted, so that was one of the only turn offs. The staff was pleseant and helpful, which we are always grateful for. The breakfast was subpar, I only ate the biscuits and drank the OJ. There are tons of resturants and stores nearby.
Stayed 2 nights in Feb 2024
Response from Shawn on Feb 6, 2024
Thank you for taking the time to leave us a review. We hope we can make your next stay more comfortable for you.

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was well maintained and in the midst of downtown—easy travel and felt safe. Bed was comfortable and room was great!
Stayed 2 nights in Jan 2024
Response from Hoda on Feb 4, 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We're happy to hear that you loved staying with us. We are here for you and your satisfaction is our priority

10/10 Excellent

Jose A Solis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hoda on Jan 19, 2024
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

4/10 Poor

Nora Gabriela

Stayed 2 nights in Jan 2024
Response from HWS Round Rock on Jan 25, 2024
We appreciate the feedback and we apologize for the inconvenience during your stay.

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hoda on Dec 29, 2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable affordable attentive staff
Stayed 2 nights in Dec 2023
Response from Hoda on Dec 27, 2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

10/10 Excellent

CARLOS A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hoda on Dec 27, 2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

8/10 Good

Stephanie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hoda on Dec 20, 2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hoda on Dec 21, 2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hoda on Dec 17, 2023
Thank you so much for the positive review. We really appreciate you taking the time out to share your experience with us. We're happy to hear that you loved staying with us. We are here for you and your satisfaction is our priority

6/10 Okay

Amanda

Stayed 1 night in Dec 2023
Response from Hoda on Dec 17, 2023
Thank you so much for staying with us, We hope you enjoyed your stay and Looking forward to welcoming you again.

6/10 Okay

Heather

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Though this is a clean-looking hotel, there were a few roaches and small bugs in our rooms, so we won’t be returning.
Stayed 1 night in Nov 2023
Response from Hoda on Dec 6, 2023
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better and your honest feedback helps us do just that. We hope you can give us another chance in the future.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel near activities
Stayed 1 night in Nov 2023
Response from Shawn on Nov 28, 2023
Thankyou for staying with us. We cant wait to welcome you back real soon!!!

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite expensive but convenient.
Stayed 4 nights in Nov 2023
Response from Hoda on Nov 22, 2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hoda on Nov 18, 2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

10/10 Excellent

Tomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Shawn on Nov 7, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hoda on Oct 29, 2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

10/10 Excellent

Kaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hoda on Oct 31, 2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

10/10 Excellent

Miguel

Stayed 2 nights in Oct 2023
Response from Hoda on Oct 24, 2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

4/10 Poor

Lance, Houston

Liked: Property conditions & facilities
Disliked: Staff & service
The property is nice. The outdoor pool isn't heated and the basketball court only has one hoop. We had to wait hours after check in time to receive our room. I called 2 hours before check in time to let them know I was on my way. The ladies at the counter ignored my partner for 18 min, while they were doing nothing. They didn't acknowledge her. They kept giving us a BS reply about when the room would be ready 15 min was the magic number. We watched about 15 to 20 of those pass by. We had a few roaches in the room upon my initial inspection but I came prepared with the essential as I usually do so no complaints, besides there weren't any more room to move to. The hot breakfast was good and fresh. Overall the stay was good but the initial check in was not.
Stayed 2 nights in Oct 2023
Response from Hoda on Oct 18, 2023
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

4/10 Poor

Marakesh

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hoda on Oct 13, 2023
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

10/10 Excellent

Cindy

Stayed 1 night in Oct 2023
Response from Hoda on Oct 8, 2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

10/10 Excellent

Colitra

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely be back.
Stayed 2 nights in Sep 2023
Response from Hoda on Sep 21, 2023
Thank you so much for staying with us, We hope you enjoyed your stay and Looking forward to welcoming you again.

10/10 Excellent

Ron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, quiet and clean!!
Stayed 1 night in Sep 2023
Response from Hoda on Sep 21, 2023
Thank you so much for staying with us, We hope you enjoyed your stay and Looking forward to welcoming you again.

10/10 Excellent

Cindy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hoda on Sep 8, 2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

8/10 Good

adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Shawn on Sep 5, 2023
Thank you for taking time to leave us a review! We can't wait to welcome you back again soon!

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good.
Stayed 1 night in Aug 2023
Response from Hoda on Sep 1, 2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

10/10 Excellent

DANIEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good, clean and affordable hotel.
Stayed 6 nights in Aug 2023
Response from Xin on Aug 27, 2023
Thank you so much for staying with us, We hope you enjoyed your stay and Looking forward to welcoming you again.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Aug 2023
Response from Shawn on Aug 23, 2023
Thank you for your kind words. We cant wait to welcome you home once again!!

10/10 Excellent

Juan

Stayed 1 night in Aug 2023
Response from Hoda on Sep 14, 2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

2/10 Terrible

Stephanie

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Last night before going to bed we saw lots of vugs and roaches in the kitchen. We noticed the front office and they advised they couldn't credit us because we already paid in full. We have photos and video of the bugs. We will never be visiting that hotel ever again. 😒
Stayed 1 night in Aug 2023
Response from Hoda on Sep 1, 2023
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. This way we can work on improving our guests' experience.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was very clean and centrally located. The staff was friendly and helpful. Our stay was very nice.
Stayed 1 night in Aug 2023
Response from Shawn on Aug 18, 2023
Thank you for your kind words! We can't wait to welcome you back again!!

8/10 Good

Gustavo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Aug 2023
Response from Hoda on Aug 14, 2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and accommodations.
Stayed 2 nights in Aug 2023
Response from Xin on Aug 14, 2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

10/10 Excellent

Olegario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Hoda on Aug 11, 2023
Thank you for the positive rating, We appreciate you and we can't wait to welcome you again.

10/10 Excellent

SUNGDO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hoda on Aug 10, 2023
Thank you so much for staying with us, We hope you enjoyed your stay and Looking forward to welcoming you again.

10/10 Excellent

Charlene

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accomodating.
Stayed 1 night in Jul 2023
Response from Hoda on Aug 4, 2023
Thank you so much for staying with us, We hope you enjoyed your stay and Looking forward to welcoming you again.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent for families! Stay was pleasant with easy access to main roads. Breakfast was great too! My only complaint is beds are too soft as we suffer from chronic back issues. Yes, I would stay again if my stay is 1-2 nights.
Stayed 2 nights in Jul 2023
Response from Shawn on Aug 2, 2023
Thank you for your feedback! We cant wait to welcome you back again!

10/10 Excellent

Precious

Stayed 1 night in Jul 2023
Response from Hoda on Aug 21, 2023
Thank you for staying with us. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back at the Homewood Suites, Round Rock in the near future.

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Lovely hotel. Nice pool. Good breakfast. Clean. Close to everything.
Stayed 1 night in Jul 2023
Response from Xin on Aug 1, 2023
Thank you so much for staying with us, we appreciate you and can't wait to welcome you back.