Ratings based on 63 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom San Jose, CA

Outstanding service in an historic building

Posted May 4, 2015
Pros: Primarily, the staff service. Secondarily, the physical charm of the facility. Despite being on a busy street, the rooms were extraordinarily quiet.
Location: Walk or ride a bike straight down the hill and you are at the river's edge where bike and walking paths abound. Or you can walk to the state capital.
We were greeted by the bell captain the moment we pulled up into the semi circle driveway. Luggage was unloaded and after a quick check in, bags were delivered promptly to our rooms. We wanted to ride bikes and the hotel provided them and helmets, free of charge for the 3 of us. Also complimentary bottled water for our ride. They made sure the tires were filled adequately and seat heights adjusted for each of us. So much nicer than going to a bike shop, etc. Also, we requested a different room for our second night, after our daughter left. We were upgraded to a junior suite with view of the pool for no extra charge. Breakfast at the hotel restaurant was excellent, if a bit pricey. Overall, a wonderful experience and I wouldn't hesitate to recommend Hotel Ella to anyone. Its location is a bit off the beaten track, which is wonderful. Better than staying in the super high-rise downtown hotel wasteland.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom E

Casual & elegant in-town experience

Posted Apr 30, 2015
Our second stay at this lovely boutique hotel. We prefer a room in the main hotel/house - junior suite. Bath size & walkout balcony & seating & city view is worth extra. Fitness Center is modest but fine. Hotel's Bar & Restaurant are excellent. Menu is sourced locally - cocktails are original. Valet greeters friendly & efficient.
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfectly located for the university

Posted Apr 2, 2015
Cons: Purely personal but a shower cap would have been great.
Modernity mixed with old elegance and with the most impressive staff. They went out of their way to make our stay comfortable and the idea of a car available to take within a 3 mile radius was heaven.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom westchester, NY

great location for scoping out UT austin

Posted Apr 1, 2015
Pros: really friendly and helpful staff--good wine by the glass
Cons: carpet in room was smelly with carpet cleaner--ambiance of actual room pales in comparison to awesome main house
Location: stayed there so we could check out UT Austin with daughter--you can walk to campus
very friendly and helpful staff...gorgeous outside areas to lounge and sit...comfy beds and lux baths...pretty tasty food but not a lot to choose from
4 out of 5
by A verified travelerfrom d houston tx

Nice hotel. hosekeeing woke us up twice.

Posted Feb 25, 2015
It was too noisy, we didn't have a private balcony like we were suppose to. House keeping came at 8am and 9:30am, when our check out was at noon and the for not disturb sign was on our door. The bathroom was nice but very cold. It was nice but not what I was led to believe it was.
3 out of 5
by A verified traveler

Posted Feb 25, 2015
The room itself was very disappointing. On the other hand, the staff was wonderful.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles, CA

Welcoming and convenient

Posted Feb 22, 2015
Pros: The beds were very comfortable and the room was a very good size.
Cons: The shower door in our bathroom need to be inspected. Probably should have done it before guests checked in.
Location: Walking distant to UT Austin. Very close to main attractions in Austin.
We stayed in Hotel Ella for couple nights. It was our first trip to Austin. The hotel was very welcoming and elegant. The lobby is in the historical mansion. The rooms are in the added on to the side of the house. We had a 2 queens beds room and it was a very good size. The decor of the room was beautiful. The bathroom was very nicely done. The only down side to our room is the shower door did not seal correctly so when we showered, the water would leak out. The hotel complimentary car service was great. Jimmy took us to our first stop then picked us up later off Congress street. He was very nice and helpful. The hotel is conveniently located so what we wanted to see was within the car service vicinity. The hotel is also walking distant to UT Austin. We had a really nice trip and would definitely stay at Hotel Ella again!
2 out of 5
by A verified travelerfrom Lafayette LA

Felt like we took 2nd to another agenda.

Posted Feb 21, 2015
We unfortunately spent two nights there, were remotely connected to the hotel Ella in their annex as the inside rooms were not large enough for four. Therefore, we only saw the porch, very small sitting room, and the small bar. Our room was small, with a view of an old fence right outside the window. A barmitzva event was being set up, so no access to the courtyard, and second the morning we planned to have breakfast there, a letter was placed in our room that the dining room was emptied for the party. We are not happy at all, and could have gotten a much nicer place with no issues elsewhere.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, IL

Unique and beautiful hotel

Posted Feb 12, 2015
Pros: Chic decor, free car service, nice pool, good location, clean!
Cons: The pool is a little small, but we were the only ones in it!
Location: Near the University. Not the best location, but a quick car ride to anywhere in Austin. Free car service!
We stayed 2 nights at Hotel Ella. The hotel is beautifully decorated with the most comfortable bed I have ever slept in. The hotel is located right next to the university and they offer a free car service to take you anywhere in town! Staff were very friendly and accommodating.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Girls trip to Austin

Posted Jan 30, 2015 on Hotels.com
Fabulous time and service. Met up with a friend and we loved the location and after dinner drinks by the pool. Want to go back soon.