Ratings based on 1,048 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Califirnia

Amazing staff!!!!!!!!!!! A plus !!!

Posted Jun 26, 2015
I loved the Hyatt place. I have stated at hotels on business for 30 years and found the staff at Hyatt place, Austin the most helpful, friendly and amazing customer service I have ever experienced. The culture is consistent in everyone. Visalia at front desk is amazing she really helped me with my first Uber experience with the app etc. I can't wait to stay there again. room 628. June 22nd to 25th. 😀. Anne
Comment from Hotel Management
Jul 2, 2015 by Danali Marquez, Hotel Management
On behalf of the entire team here at the Hyatt Place Austin Downtown, we thank you for choosing our hotel and for the outstanding review! We are very pleased to hear you were taken care of and that Vitalia made your stay a little bit more memorable! We look forward to seeing you again soon. Warm Regards, The Hyatt Place Austin Downtown
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jun 22, 2015
Pros: Location was fantastic.
Hotel was nice, clean and staff was perfect! It worked well for a very busy week of business travel.
Comment from Hotel Management
Jun 30, 2015 by Danali Marquez, Hotel Management
We thank you for choosing the Hyatt Place Austin Downtown and for your excellent rating!
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Nice hotel, close to 6th street, very hospitable!

Posted Jun 15, 2015
Everything was perfect. The staff was friendly, the location was perfect for a weekend downtown!
Comment from Hotel Management
Jun 16, 2015 by Danali Marquez, Hotel Management
We greatly appreciate your wonderful review and comments!! It is a pleasure to hear that you were well taken care of. We hope that you have safe travels and look forward to your future visits. Warm regard, The Hyatt Place Austin Downtown
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Comfy and Secure

Posted Jun 9, 2015
Pros: Plenty of room to spread out. Elevator and door key access. Walking distance from my office building and fun places.
Cons: Bathroom cleanliness.
Location: Walking distance from everything fun to do in downtown Austin.
Great amenities and helpful front desk and valet staff. I visit this hotel when I am in town for work every couple of months. The rooms are comfortable and quiet.
Comment from Hotel Management
Jun 11, 2015 by Danali Marquez, Hotel Management
It is a pleasure to hear that you have enjoyed your stay during the multiple times you stayed with us! Thank you for being a loyal Hyatt Place guest. We look forward to your future stays! Warm Regards, The Hyatt Place Austin Downtown
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 2, 2015
Pros: Location
An excellent stay, hotel and staff could not be faulted
Comment from Hotel Management
Jun 4, 2015 by Danali Marquez, Hotel Management
Thank you for choosing the Hyatt Place Austin Downtown and for your 5-star rating!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Conference Stay

Posted Jun 2, 2015
Pros: Clean rooms, comfortable beds, excellent location.
Location: Perfect location for all things downtown, close to nightlife, bars, coffee shops and restaurants in Austin, TX.
Great hotel in downtown Austin, the breakfast was excellent.
Comment from Hotel Management
Jun 4, 2015 by Danali Marquez, Hotel Management
Thank you for choosing the Hyatt Place Austin Downtown and for your 5-star rating!
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Perfect location for what we needed...

Posted May 30, 2015
Cons: Cons: 1. Cost- 1 night with valet ran over $300 2. Bring your own pillow-they were rocks 3. Ease off the bleach on the sheets. Overpowering smell
Pros: 1. Amazing friendly staff. I mean everyone went way past what could reasonably be expected. We were warmly greeted by every single staff member from valet to desk. 2. The whole facility was clean and we found the same in our king room. 3. Many nearby quality restaurant choices within walking distance. Austin City Limits concert was a short 5 block walk. 4. Room was bigger than anticipated but no tub (the wife was unhappy bout that). Huge shower.
Comment from Hotel Management
Jun 1, 2015 by Danali Marquez, Hotel Management
We are so pleased to hear that you were well taken care of and that you enjoyed your time in Austin. On your next visit, please ask for a room with a tub and our staff will do their best to accommodate your request. Safe travels! The Hyatt Place Austin Downtown
4 out of 5
by A verified traveler

Don't trust the valet

Posted May 29, 2015
Hotel staff was great however my flashlight was missing out of my car. Didn't think I had to worry about a valet at an establishment like this but I'll know better next time!
Comment from Hotel Management
Jun 1, 2015 by Danali Marquez, Hotel Management
Thank you for taking the time to submit a review, however we wish your experience with us had been better. We take great pride in our customer service and will take your comments to our valet manager so that we can address the situation. Best regards, The Hyatt Place Austin Downtown
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice

Posted May 28, 2015
Pros: Location
Cons: Self Parking
Location: Great!!!
Nice, clean, well located. The inly issue is that they only have Vale Parking.
Comment from Hotel Management
May 28, 2015 by Danali Marquez, Hotel Management
On behalf of the entire team here at the Hyatt Place Austin Downtown, we thank you for choosing our hotel and for sharing your review. We are sorry to hear that Valet charges were higher than expected, but hope you found convenience in 24/7 Valet service with unlimited in and out privileges. Warm regards, The Hyatt Place Austin Downtown
5 out of 5
Recommended
for Everyone
by A verified traveler

Pretty much the perfect spot in Downtown Austin

Posted May 27, 2015
Location: 6th Street(at night if you like hanging out in bars) and Esther's Follies are a must to go to during a stay/visit
Close to everything. Only a 5-10mins walk away from 6th Street. Rooms are big and comfortable. Very nice and clean bathroom too. The only "bad" thing... the doors make alot of noise when they close, could be bothersome for the lightsleepers out there.
Comment from Hotel Management
May 28, 2015 by Danali Marquez, Hotel Management
Thank you for choosing the Hyatt Place Austin Downtown and for your 5-star rating! We trust that you enjoyed your stay with us and we look forward to seeing you again in the near future. The Hyatt Place Austin Downtown