Ratings based on 1,078 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom San Jose, Ca

Good hotel close to my destinations

Posted Nov 13, 2014
Pros: Location and service
Location: I was on a tight business schedule, so only eating was an outside activity, which had a number of options.
I spent little time at the hotel as I was on a business trip, but the time I spent using the facilities was very nice and expedient.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami, Florida

Formula 1 USGP Austin 2014

Posted Nov 4, 2014
Pros: Clean and comfortable with free hot breakfast daily, free wi-fi and free parking.....and you can order delicious food from the front desk 24/7
Cons: If you could turn around the neighborhood, that would be a start....
Location: There are some chain restaurants nearby including an Applebee's within waking distance but you will need to drive anywhere else...
Hyatt Place offered a reasonable rate for clean and comfortable accommodations in Austin but a car is a must as this location is a few exits north of downtown. Finding the hotel is tricky as the stretch of I-35 in front of the hotel is actually two sets of road, the actual interstate and the frontage road that runs parallel to the main highway....missed the proper exit more than once trying to reach the hotel. The staff was exceptionally friendly and helpful and management should be proud of how well its staff takes care of the guests. Word of caution....this area of Austin is sketchy at best and walking off the property is a challenging proposition....not the hotel's fault but something to consider.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio, TX

Nice place, could be better

Posted Nov 1, 2014
Pros: It's clean and lives up to the Hyatt name.
Cons: Better bacon, or just serve sausage every day, that was pretty good.
Location: University of Texas Austin to visit the kid at school.
Here are the facts. Bacon is bacon crumbles for breakfast. Other than that, it's pretty good. Wish people would pick up after themselves though at breakfast. it's like like the have waiters. Shower and toilet are in a private room, but lavatory is right in front of the bed. So, if one of you wakes up, you wake up everyone, even to wash your hand when you come out. I like everything in one bathroom so I can get up, turn on lights in the bathroom, and not wake up everyone. They have newspaper in the lobby, apples, a store, nice people. Breakfast is better then most, eggs, fruit, muffins and bagels, cereals, juice, etc. Just crappy bacon. And, the extra area is roomy for the rest of the family, or students if you are visiting the university.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas, TX

Close to downtown

Posted Oct 14, 2014
Pros: Location, staff, food
Cons: Add a shuttle bus to downtown
Location: ACL!!!
Staff was awesome! Great 24/7 menu. Perfect for late nights!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience

Posted Oct 14, 2014
Great exp at the Hyatt, clean n friendly. I would recommend this place to any of my friends and family
5 out of 5
Recommended
for Everyone
by A verified travelerfrom s

Great place to stay in Austin

Posted Oct 7, 2014
Great staff, excellent amenities! We came to Austin for our 20th wedding anniversary... Hyatt made the stay very enjoyable
3 out of 5
Recommended
for Everyone
by A verified traveler

A Hyatt, but...

Posted Oct 2, 2014
If you are a frequent Hyatt guest, you are familiar with their overall standards. I was not familiar with the Hyatt Plaza, and for anyone else who isn't, it's a step down from the Hyatt level- my companion remarked that it was a "fake" Hyatt. Not bad- just not up to the quality of of the Hyatt name.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Loved this hotel

Posted Sep 28, 2014
Pros: Nice breakfast. Lots to choose from.
Cons: Ice machine was empty a lot
This is a great place to stay. Nice area of Austin. Didn't worry about my car being vandalized. Close enough to interstate. Easy to get around. Clean rooms. Friendly staff.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Great for an overnight stay.

Posted Sep 28, 2014
Pros: The staff at this hotel was EXCELLENT! Some of the friendliest and most helpful hotel staff I've encountered.
Cons: The one thing is to make sure the alarm clock is turned off when the previous guest leaves. I had a rude awakening way too early.
Needed to find a hotel in this area at the last minute, and selected this one. It was a good choice: clean and comfortable room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 23, 2014
Very comfortable. ..great location, not to far from everything , and bed was comfortable