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Reviews of Hyatt Place Austin/Arboretum - Domain Area

3 out of 5
Hyatt Place Austin/Arboretum - Domain Area
3612 Tudor Blvd, Austin, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1001 reviews" "
Rating 8 - Good. 253 out of 1001 reviews" "
Rating 6 - Okay. 74 out of 1001 reviews" "
Rating 4 - Poor. 35 out of 1001 reviews" "
Rating 2 - Terrible. 28 out of 1001 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Anastasiia on Apr 11, 2024
Thank you for staying with us!

10/10 Excellent

Saul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We sleep well
Stayed 1 night in Mar 2024
Response from Anastasiia on Mar 17, 2024
Thank you so much for staying with us!

10/10 Excellent

sriram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hunter Callahan on Mar 3, 2024
Good afternoon, Sriram! we appreciate you taking the time to leave us a review. We hope your travels bring you back to visit us again soon. Have a great day!

8/10 Good

keisha walker

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was perfect for us
Stayed 6 nights in Dec 2023
Response from Hunter Callahan on Jan 28, 2024
Hello Keisha, Thank you for taking the time to leave us a review. I'm glad you enjoyed your stay with us and we hope you choose to stay with us again in the future. Have a great day!

10/10 Excellent

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hunter Callahan on Jan 28, 2024
Hello Lynn, Thank you for taking the time to leave us a review. I'm glad you enjoyed your stay with us and we hope you choose to stay with us again in the future. Have a great day!

2/10 Terrible

Muhammad

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are extremely outdated and just old furniture(cool for 30 seconds to feel like your back in 1995). They look nothing like the photos. Better off staying at a motel lol. Don’t let their sign in the lobby fool you about renovations, these rooms are outdated by 20 years now can’t believe Hyatt allows franchise’s to do this.
Stayed 1 night in Dec 2023
Response from RL on Dec 22, 2023
Thank you for your response. While I am disappointed to hear about you feeling the rooms are outdated I am excited to let you know we are well on our way to completing the renovation. In fact this week we just completed the 6th floor soon to be followed by the floors below. We are doing completed floors at a time to keep guest disruption to a minimum. We want to invite you back very soon so you can enjoy one of our updated and renovated rooms.

10/10 Excellent

Kartik

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints - the room was great and the location was quiet and seemed safe.
Response from Hunter Callahan on Jan 28, 2024
Hello Kartik, Thank you for taking the time to leave us a review. I'm glad you enjoyed your stay with us and we hope you choose to stay with us again in the future. Have a great day!

10/10 Excellent

Delia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy checking. Even though there's renovations going, it's not noticeable. Mattresses a little lumpy but overall it was good.
Stayed 1 night in Dec 2023
Response from Hunter Callahan on Jan 28, 2024
Delia, Thank you for taking the time to leave us a review. I'm glad you enjoyed your stay with us and we hope you choose to stay with us again in the future. Have a great day!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms. Great breakfast. Construction noise was a little annoying.
Stayed 2 nights in Nov 2023
Response from Hunter Callahan on Jan 28, 2024
Hello Carol, Thank you for taking the time to leave us a review. I'm glad you enjoyed your stay with us and we hope you choose to stay with us again in the future. Have a great day!

10/10 Excellent

Micheal, El Paso

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and clean
Stayed 2 nights in Nov 2023
Response from Hunter on Nov 28, 2023
hello Michael, thanks for tking the time to leave us a review. we hope your travels bring you back to stay with us soon! have a great day!

10/10 Excellent

Jacqualyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hockey tournament
Stayed 2 nights in Nov 2023
Response from Hunter Callahan on Nov 22, 2023
Hello Jacqueline, Thanks for taking the time to leave us a review. We are very happy you enjoyed your stay and hope that your travels bring you back to visit us soon!

8/10 Good

Muhammad

Traveled with partner
Liked: Staff & service, amenities
The property and service was not bad, although the images for the property looked nice, it was a completely different experience than expected. Outdated, shower did not seem very clean, the elevator was extremely slow. And parking was not convenient. The expectation on Expedia vs the reality was not the same. Its not a bad hotel. But for pricing comparison to other upperscale hotels is not the right value. I believe i had too high of expectations compared to the other options i looked at before my trip.
Response from Hunter Callahan on Nov 22, 2023
Hello Jacqueline, Thanks for taking the time to leave us a review. We are sorry about your concerns and hope to make it a more enjoyable stay if you decide to visit us again. All the best!

6/10 Okay

Pamela

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hunter Callahan on Nov 22, 2023
Hello Pamela, Thanks for taking the time to leave us a review. We are very happy you enjoyed your stay and hope that your travels bring you back to visit us soon!

10/10 Excellent

ELBA

Stayed 1 night in Nov 2023
Response from Anastasiia on Dec 1, 2023
Thank you for staying with us!

10/10 Excellent

Dan

Stayed 2 nights in Nov 2023
Response from Anastasiia on Nov 12, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Shelbi

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay
Stayed 3 nights in Nov 2023
Response from Anastasiia on Nov 5, 2023
Thank you for staying with us!

10/10 Excellent

Jan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room comforting
Stayed 5 nights in Oct 2023
Response from Anastasiia on Nov 4, 2023
Thank you for your feedback!

10/10 Excellent

Bruce, Weston

Stayed 6 nights in Oct 2023
Response from Hunter Callahan on Nov 22, 2023
Hello Bruce, Thanks for taking the time to leave us a review. We are very happy you enjoyed your stay and hope that your travels bring you back to visit us soon!

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was comfortable and spotless. Breakfast was just enough and really good. Staff was friendly and helpful. Highly recommend!!
Stayed 1 night in Oct 2023
Response from Anastasiia on Oct 31, 2023
Thank you so much for your feedback! We hope to see you again!

6/10 Okay

bonnie

Liked: Cleanliness, staff & service
Check in was good and property is clean and well kept. Breakfast had great variety- eggs, bacon, fresh fruits, asst cereals, bagels, etc. The major negative was that there was only 1 working elevator so there was a long wait since it serves 6 floors!
Stayed 1 night in Oct 2023
Response from Hunter on Oct 22, 2023
Hello Bonnie, thanks for taking the time to leave us a review. we apologize about the elevator. we were having issues with it at the time. we hope you come back to stay with us soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Anastasiia on Oct 31, 2023
We appreciate your feedback!

10/10 Excellent

Drew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hunter on Oct 14, 2023
Hello Drew, thank you for taking the time to leave us a review. We are happy you enjoyed your stay with us and hope that your travels bring you back to visit us soon. Have a great day!

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hunter on Oct 14, 2023
Hello Jennifer, thank you for taking the time to leave us a review. We are happy you enjoyed your stay with us and hope that your travels bring you back to visit us soon. Have a great day!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great location for my recent visit to Austin.
Stayed 3 nights in Oct 2023
Response from Hunter on Oct 14, 2023
Hello David, thank you for taking the time to leave us a review. We are happy you enjoyed your stay with us and hope that your travels bring you back to visit us soon. Have a great day!

8/10 Good

Deborah

Liked: Staff & service, property conditions & facilities
The AC didn’t work very well and my room was stuffy even though I turned the temp down low and turned the fan on constant. The fan didn’t stay on as designated. Also a group of women were partying on the hallway loudly at 1:39 am and woke me up. Otherwise it was a good room and stay.
Stayed 2 nights in Oct 2023
Response from Hunter on Oct 14, 2023
Hello Drew, thank you for taking the time to leave us a review. We are sorry there were some issues during your stay, we will do our best to maintain the noise and make for a more comfortable stay. We hope that your travels bring you back to visit us soon. Have a great day!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Room was clean.
Stayed 1 night in Oct 2023
Response from Anastasiia on Oct 7, 2023
Thank you for your feedback!

10/10 Excellent

Deborah Floy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk person was very nice and helpful
Stayed 1 night in Oct 2023
Response from Hunter on Oct 6, 2023
Hello Deborah, thank you for taking the time to leave us a review, we are glad you enjoyed your stay with us and hope to see you again soon!

6/10 Okay

Erica

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel but not the friendliest employees
The hotel is nice, good breakfast rooms were spacious and clean. The negative part is that it’s not in the best area and the employees up front the time I stayed there I encountered about 5 different front desks employees none have any customer service skills not the friendliest to approach. They can’t even say Hi nothing….
Stayed 1 night in Sep 2023
Response from Hunter on Oct 6, 2023
Hello Erica, thank you for taking the time to leave us a review, please let us know if theres anything we can do to make your stay more enjoyable next time. We hope to see you again soon!

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities
Had a great time!
Stayed 2 nights in Sep 2023
Response from Hunter on Oct 6, 2023
Hello Jose, thank you for taking the time to leave us a review, we are glad you enjoyed your stay with us and hope to see you again soon!

6/10 Okay

heather

Traveled with partner
I have always liked staying there but this time the room smelled very musty, otherwise it was all ok
Stayed 1 night in Sep 2023
Response from Hunter on Oct 6, 2023
Hello Deborah, thank you for taking the time to leave us a review, we are glad you enjoyed your stay with us and hope to see you again soon!

8/10 Good

Naser

Traveled with partner
Breakfast was not good Every day same item
Stayed 4 nights in Sep 2023
Response from Hunter on Sep 27, 2023
Hello Naser, thank you for taking the time to leave us a review. i apologize that we did not meet your expectations. we hope to see you again soon in the near future!

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hunter on Sep 27, 2023
Hello Jose, thank you for taking the time to leave us a review. We appreciate your business and hope your travels bring you back to see us soon. have a great day!

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and very nice inside. The rooms were very big and beds. Very comfortable.
Stayed 2 nights in Sep 2023
Response from Hunter on Sep 27, 2023
Hello Robert, thank you for taking the time to leave us a review. We appreciate your business and hope your travels bring you back to see us soon. have a great day!

10/10 Excellent

Julyann Paola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staffs
Stayed 3 nights in Sep 2023
Response from Hunter on Sep 27, 2023
Hello Julyann, thank you for taking the time to leave us a review. We are so happy that you had such a great stay and we hope to see you again soon!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
The entire team was so great! They were thoughtful, attentive, and readily helped with any logistics. Breakfast had great options for both sitting and a grab and go. The surrounding area felt safe and there are many shops if you're looking for an area with lots to do. I would absolutely stay again.
Stayed 5 nights in Sep 2023
Response from Hunter on Sep 12, 2023
Thank you for taking the time to leave us a review, we are so happy you had such a great stay! we cant wait to have you back with us soon! have a great day!

8/10 Good

Marco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet.
Stayed 5 nights in Sep 2023
Response from Hunter on Sep 12, 2023
Hello, Marco. Thank you for taking the time to leave us a review, we are so happy you had such a great stay! we cant wait to have you back with us soon! have a great day!

10/10 Excellent

Jun, Duluth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hunter on Sep 4, 2023
Hello Jun, thank you for taking the time to leave us a review, we hope to see you again soon!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2023
Response from Hunter on Sep 2, 2023
Hello Jessica, thank you for taking the time to leave us a review. i hope your travels bring you back to stay with us soon!

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hunter on Aug 30, 2023
Hello Stacy, thank you for taking the time to leave us a review. We are happy you enjoyed your stay so much. We hope that your travels bring you back to stay with us soon. If there is anything we can do to make your stay more enjoyable next time please let us know. thanks!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service
Nice hotel. The breakfast offered was pretty bad though.
Stayed 1 night in Aug 2023
Response from Hunter on Aug 30, 2023
Hello Jacqueline, thank you for taking the time to leave us a review. We are happy you enjoyed your stay so much. We hope that your travels bring you back to stay with us soon. If there is anything we can do to make your stay more enjoyable next time please let us know. thanks!

10/10 Excellent

Cecilia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay in Hyatt Austin
The room set up is great and it's spacious with a living area in the front unlike other hotel rooms where the bathroom is situated right there when you enter the room. The beds are comfortable to sleep in with soft pillows and sheets. The bathroom is separated from the sink which is outside the bathroom and it's a good thing and convenient when one uses the bathroom and the other person brushes her teeth or puts on make-up. Amenities are provided for convenience like a refrigerator, a coffee maker, and the awesome free breakfast.Their crunchy bacon is the best I have ever tasted in my life. My only negatives are: the ac is louder that normal the towel rack is too high for me being a short person. I suggest you install a lower towel rack and hanger on the wall beside the one that's already there. The iron placement is high for my reach as well. Make it lower of maybe provide a foot stool. But overall, it was an awesome stay in Hyatt, Austin, way better than MGM in Las Vegas, I'm telling you. I'm not kidding.
Stayed 2 nights in Aug 2023
Response from Hunter on Aug 23, 2023
Hello Cecilia, thank you for taking the time to leave us a review. we hope your travels bring you back to us soon. if there is anything we can do to make your stay more enjoyable, please let us know!

8/10 Good

Sonia

Stayed 1 night in Aug 2023
Response from Hunter on Aug 21, 2023
Hello, Sonia. thank you for taking the time to leave us a review. We are happy you decided to stay with us! if there is anything we can do to make your stay more enjoyable next time you visit, please let me know!

8/10 Good

antonia

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Hunter on Aug 11, 2023
Hello, Antonia Thank you for taking the time to leave us a review. We hope to see you again soon and If there is anything we can do to make your stay more enjoyable, please let us know

10/10 Excellent

Abigail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super easy check in with wonderful customer service. Room with nice and comfortable and clean. The AC worked amazing which is a huge deal to us!! Will definitely stay here again and we’ve stayed at a LOT of hotels in Austin. I rarely do reviews but this was a great experience!
Stayed 1 night in Aug 2023
Response from Hunter on Aug 7, 2023
Good afternoon, Abigail. Id like to thank you for the kind response and am glad you enjoyed your stay with us! we hope to see you again soon!

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 3 nights in Aug 2023
Response from Hunter on Aug 7, 2023
good afternoon, Roberta. id like to thank you for taking the time to give us a good review. we are happy to provide you with excellent servic and we hope to see you again soon!

10/10 Excellent

Juan

Stayed 1 night in Jul 2023
Response from Hunter on Aug 21, 2023
Hello, Juan. thank you for taking the time to leave us a review. We are happy you decided to stay with us! if there is anything we can do to make your stay more enjoyable next time you visit, please let me know!

10/10 Excellent

Bryan

Stayed 2 nights in Jul 2023
Response from Hunter on Aug 21, 2023
Hello, Brian. thank you for taking the time to leave us a review. We are happy you decided to stay with us! if there is anything we can do to make your stay more enjoyable next time you visit, please let me know!

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2023
Response from Hunter on Aug 4, 2023
Hello Jennifer, I'd like to thank you for taking the time out of your day to give us a good review. We appreciate your business with us and hope that you choose to stay with us again soon. Have a great day!Hunter CallahanAssistant General Manager

10/10 Excellent

Karen

Stayed 1 night in Jul 2023
Response from Hunter on Aug 4, 2023
Hello Karen, I'd like to thank you for taking the time out of your day to give us a good review. We appreciate your business with us and hope that you choose to stay with us again soon. Have a great day!Hunter CallahanAssistant General Manager

8/10 Good

Mario david

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hunter on Aug 4, 2023
Hello Mario, I'd like to thank you for taking the time out of your day to give us a good review. We appreciate your business with us and hope that you choose to stay with us again soon. If there is anything you wish for us to improve on, please let me know. Have a great day!Hunter CallahanAssistant General Manager