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Reviews of La Quinta Inn by Wyndham Austin Capitol / Downtown

2.5 out of 5
La Quinta Inn by Wyndham Austin Capitol / Downtown
300 E 11th St, Austin, TX

Reviews

5.2
Rating 10 - Excellent. 190 out of 1575 reviews" "
Rating 8 - Good. 225 out of 1575 reviews" "
Rating 6 - Okay. 323 out of 1575 reviews" "
Rating 4 - Poor. 341 out of 1575 reviews" "
Rating 2 - Terrible. 496 out of 1575 reviews" "

5.0/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

4.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Leslie, Montreal

Disliked: Cleanliness, amenities, property conditions & facilities
Unkept property.
Stayed 2 nights in Apr 2024

6/10 Okay

Daniela

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Parking! They make you pay over 60 dollars for 2 nights.
Stayed 1 night in Apr 2024

4/10 Poor

Daniel

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I seldom leave negative feedback. I’m sorry to have to say something. The locks on the doors were nonfunctional. Roaches in the room. Vomit in the stairwell. The room was dirty. The staff was nice enough. I’m really disappointed in my stay. I’d recommend gutting the entire hotel and remodeling. This hotel has great potential, just needs a lot of work.

2/10 Terrible

Karen

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To receive this request for feedback is an added insult. We contacted Expedia after leaving this property early - we stayed one night of a three night stay - due to all the issues we previously highlighted i.e. filthy conditions, broken elevators, unsafe situation with homeless people using the stairwells as sleeping areas and toilets. I honestly cannot state strongly enough just how bad this place is. I expect Expedia to withdraw from offering this hotel immediately to protect its own reputation.
Stayed 3 nights in Apr 2024

8/10 Good

Nick

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Ana

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is a little outdated, the property has potential and is well located. With some renovation to the bedrooms it would be fantastic.
Stayed 2 nights in Apr 2024

2/10 Terrible

Tara

Disliked: Cleanliness, staff & service, property conditions & facilities
There were people fighting outside the hotel throwing their belongings and then throughout the entire night another couple screaming and fighting slamming doors constantly all night long
Stayed 2 nights in Mar 2024

2/10 Terrible

Zunaid

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
This is by far the worst hotel I lived in the USA. The stairs are odorous, the elevators don’t work often, staffs are not helpful, 36.00 parking for a day and the parking is also dirty and smelly, the key cards often don’t work and need to be changed multiple times, the bathroom doors can’t be locked from either inside or outside, the toilet flush is very weak, there was no trash bin in the bathroom, the breakfast is stale, the entire area is dilapidated, and yet the price is quite high. Not recommended at all, particularly if you are with your family. Never going to stay there again.
Stayed 3 nights in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Bailey

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroaches, dirty, broken AC
Stayed 4 nights in Apr 2024

2/10 Terrible

Daniel, Woodinville

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights and they never changed my bedding. At one point they simply left additional towels without removing the others. I came home at 5:30 after a day in the office to find my room door open and unattended. Towels and linens everywhere throughout the facility just left on the ground in the hallways. Elevators malfunctioned and jammed enough times to just not feel safe, took the stairs instead. I jokingly referred to this property with colleagues as the Greyhound Station Hotel, but on further reflection think that’s more of a dig on Greyhound than it deserves. While housekeeping needs to get its act together, I would note that the front desk staff was friendly as could be. But even after requesting my room be turned over, it remained untouched when I returned after work on the 5th day of my stay. I never leave reviews, but my stay at La Quinta Downtown Austin Capitol left an impression I will never forget.
Stayed 5 nights in Apr 2024

2/10 Terrible

Lorenza

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
You have to pay for tha parking
Stayed 3 nights in Apr 2024
Response from AGM on Apr 19, 2024
Thank you for your review and for staying at La Quinta Inns and Suites. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, LQ Customer Care

8/10 Good

Nileshwari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot shower, a/c working, smart tv, clean sheets, mostly- we were happy w the price and good staff. The one guy at front desk was very nice
Stayed 2 nights in Apr 2024
Response from AGM on Apr 19, 2024
Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, LQ Customer Care

2/10 Terrible

Luis, Del Valle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is falling apart, I had to leave early becuse it was full of roaches on the sink. I was unable to sleep at all
Stayed 1 night in Apr 2024
Response from AGM on Apr 19, 2024
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Trash was piled up right near the entrance from the parking garage. Stinky and swarms of fruit flies. We arrived after 5p and the room was not ready, waited another 30 minutes before we could go to our room. No working ice machine on the floor
Stayed 1 night in Apr 2024
Response from AGM on Apr 19, 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. Respectfully, LQ Customer Care

10/10 Excellent

Alejandro, San Antonio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from AGM on Apr 19, 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon! Sincerely, LQ Customer Care

2/10 Terrible

Robyn

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I always thought La Quinta‘s were of higher quality than this location. The outside and walkways were very dirty and did not smell good. The room had roaches and was very dirty. No one had cleaned the bathroom at all. Was concerned about bedbugs as well. We accidentally lost our key card and it was two in the morning and there was no one to reach at that time over the phone or at the front desk. Which thankfully we ended up finding our card and were able to get into our room. We were very disappointed to say the least.
Stayed 1 night in Apr 2024
Response from AGM on Apr 19, 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check-in, I was required to sign a paper stating that I would not use drugs in my room or on the property, would not host parties, or cause damage to the room/property. The building and grounds are not well maintained and in disrepair. The outside hallways are not secured, allowing easy access to the rooms. The room smelled as though drugs had been used recently, the curtains were shreded, boths beds had huge dents in the mattreses, and the room had multiple repairs to walls, doors, etc., as well as some unrepaired damage. I did not feel safe staying there and checked out shortly after arriving. I was shocked by the unsafe conditions both because it is a Wyndam property and that it is listed on Expedia.
Stayed 2 nights in Apr 2024
Response from AGM on Apr 19, 2024
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care

2/10 Terrible

Victoire

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Easy to park for free around , 10min walking. Very nice location. Walking distance for everything. Pool is ok. Management very nice except the lady from the breakfast, it was 10am, room full, but she came and switched off the light, did not remove the food and left. Not nice for us, finishing our breakfast. Hotel very dirty. Stains on the carpet , stains in the bath. Cockroaches everywhere is the bedroom and bathroom. Big one and small one. We asked to change room ( even if I guess all the building was the same ), but it was full so we couldn't change the bedroom. Weird small on the room. Mold on bathroom and windows.
Response from AGM on Apr 19, 2024
Thank you for choosing La Quinta Inns and Suites, we recognize that there are a lot of hotel choices to choose from and we are proud to be one of your favorites. We appreciate you sharing your experience as it helps other travelers decide which hotels the right one for them. We look forward to welcoming you back and until then, we wish you safe travels. Sincerely, LQ Customer Care

2/10 Terrible

Ignacio

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience overall. The room was dirty, the door not even close. I used to stay un La Quinta oftenly but after pandemic many good things they used to have, nit anyemore.
Stayed 1 night in Apr 2024
Response from AGM on Apr 19, 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care

10/10 Excellent

Jose, Katy

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The physical conditions of the hotel aren't the best, it needs a lot of cleaning, paint, general maintenance. The hotel has a perfect location, it is a hotel with a lot of potential. I can go walking everywhere. The staff is very friendly and helpful, i know they do the best the can do, but definitelly the hotel needs a lot of maintenance.
Stayed 1 night in Apr 2024
Response from AGM on Apr 19, 2024
Thank you for choosing La Quinta Inns and Suites, we recognize that there are a lot of hotel choices to choose from and we are proud to be one of your favorites. We appreciate you sharing your experience as it helps other travelers decide which hotels the right one for them. We look forward to welcoming you back and until then, we wish you safe travels. Sincerely, LQ Customer Care

2/10 Terrible

Tessie

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced, >$300 /night, but with no amenities. Probably worth $50/night like a cheap hostel. Trash not emptied for 4 days, no housekeeping. You have to come down to the front desk to ask for a creamer, or to get water. Property has peeling paint. Narrow hallways, poor lighting.
Stayed 4 nights in Apr 2024
Response from AGM on Apr 19, 2024
Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again. Respectfully, LQ Customer Care

6/10 Okay

JESSICA

Traveled with family
Liked: Cleanliness, staff & service
decent budget hotel
Stayed 2 nights in Apr 2024
Response from AGM on Apr 19, 2024
We are deeply elated that we have been your constant hotel of choice when you're in the area. As always, don't hesitate to let us know if you're visiting again soon. Our staff is always ready to help you with anything. Thank you and take care. Respectfully, LQ Customer Care

2/10 Terrible

Lauren

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Property was dirty and falling apart. There was a dirty toilet plunger left out near our door. The only parking available was valet and it cost $45 per night. They would only take cash so I had to go find an ATM to pay for parking. Went to dinner and came back and there were no parking spots left and the valet guy was not at his post. Asked the front desk for help and they called the valet guy and then he had the nerve to request that I tip him for the inconvenience of calling him. Keep in mind that you park your own car. The valet takes your money and does nothing else. I have nothing good to say about this hotel other than it’s location in downtown is very convenient.
Stayed 1 night in Apr 2024
Response from AGM on Apr 19, 2024
Thank you for your feedback regarding your recent stay with us. We apologize for your concerns mentioned and are disappointed that our hotel did not exceed your expectations. Steps will be taken to correct those problems. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a true La Quinta experience. Respectfully, LQ Customer Care

10/10 Excellent

Hannah

Traveled with family
Everything was great
Stayed 4 nights in Apr 2024
Response from AGM on Apr 19, 2024
We are deeply elated that we have been your constant hotel of choice when you're in the area. As always, don't hesitate to let us know if you're visiting again soon. Our staff is always ready to help you with anything. Thank you and take care. Respectfully, LQ Customer Care

2/10 Terrible

Miguel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I definitely do not recommend staying in this dirty hotel, very bad service, they woke me up at night and in the morning to identify me, it is truly very ridiculous, they even have cockroaches.
Stayed 1 night in Apr 2024
Response from AGM on Apr 19, 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service. Sincerely, LQ Customer Care

2/10 Terrible

OPAL

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and a few roaches crawled into the bed and tv stand, there was clothing tag sticker on the wall assuming that was from the previous person that stayed there, and the bathroom was not scrubbed! The curtains were old and had holes and torn. The window moldings were old. The parking garage was dirty and smelled like piss. I did not feel safe at all. This is not a kid friendly place. Dont do it!
Stayed 1 night in Apr 2024
Response from AGM on Apr 19, 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon! Sincerely, LQ Customer Care

6/10 Okay

Monica

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms are dirty and falling apart. The mattress is old and lumpy. There were roaches in the breakfast area.
Stayed 1 night in Apr 2024
Response from AGM on Apr 12, 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care

2/10 Terrible

Rachel, Virginia Beach

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
As soon as we walked in it smelled of mildew/cat pee. The curtains in the room were ripped in multiple places, I found a lot of hair, a used make up wipe AND an artificial finger nail on the bathroom floor. The spackle job on the bathroom door looked like it was done by a 4 year old. This property is NOT well maintained and for the 300 dollars a night we paid because everyone was price-gouging for the solar eclipse, I'd have rather paid double that to stay anywhere but here.
Stayed 1 night in Apr 2024
Response from AGM on Apr 19, 2024
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care

4/10 Poor

Rachel

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was dirty and had flies in it, the final straw was when a roach came out of the shower drain. Their only saving grace was that the lady at the front desk was super nice and understanding. Still waiting for my refund
Stayed 2 nights in Apr 2024
Response from AGM on Apr 12, 2024
Hello sorry about your recent experience oplease give your refund 5-7 days to be returned

4/10 Poor

Melanie

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived for 3pm check in and my room with king bed was not ready. Was told it would be 30 minutes. 1hr later and still not ready so got "upgrade" to 2 queen room which was fine but bathroom was disgusting. Toilet clogged after 1 use and light didnt work. Noisy all night with loud people and different cars blasting music at until 3am all i could imagine was drug deals. Honestly never knew Austin had a hood until this hotel stay. Expedia should not recommend this place to their vslued members.
Stayed 1 night in Apr 2024
Response from AGM on Apr 12, 2024
Thank you for your feedback regarding your recent stay with us. We apologize for your concerns mentioned and are disappointed that our hotel did not exceed your expectations. Steps will be taken to correct those problems. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a true La Quinta experience. Respectfully, LQ Customer Care

6/10 Okay

Aleksey, Simi Valley

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive parking and far walk To parking lot. Great location for walking to downtown
Stayed 2 nights in Apr 2024
Response from AGM on Apr 12, 2024
Thank you for your review. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. We hope you will once again choose us for your lodging needs. Respectfully, LQ Customer Care

2/10 Terrible

DELISSE, MORGANTON

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were stunned at how pitiful and dirty our room was. There was one bar of soap for our 3-day stay and a used bar right behind the shower curtain with all the mold spots on it. Wall paint was peeling. The drawers in the dresser were so filled with dirt and hair we couldn't put our clothes in there. When we called the friendly and efficient front desk staff (seriously - she was very nice) she let us know that the cleaning staff leave every day at 4 and no one could help us. She could let us change rooms, but there was no guarantees the next room would be clean. We were left with 1/4 roll of toilet paper and no additional roles. The passageways were nasty concrete stained from past spills (or ??) and very dirty. It really was horribly maintained and I will be hesitant to stay at a La Quinta Inn in the future.
Stayed 3 nights in Apr 2024
Response from AGM on Apr 12, 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care

2/10 Terrible

Nicholas, Newport Beacon

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were in disrepair. Window did not lock in one and two inches of water in the bathtub in another. Third room was clean. I was approached by a vagrant when I was unlocking the breakfast facility... no security on premise. The front desk was empty and I had to wait for someone every time I was in the lobby.
Stayed 1 night in Apr 2024
Response from AGM on Apr 12, 2024
Thank you for your candid feedback. We are very sorry to hear that your stay at the hotel was not satisfactory. Please note that this information has been passed on to our management staff to ensure improvements are made. We appreciated your business. Thank you for staying with us. Respectfully, LQ Customer Care

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
This place is horrible Arrived at 11pm and still had to wait 45 minutes for a room to be cleaned before I could check in.
Stayed 1 night in Apr 2024
Response from AGM on Apr 12, 2024
Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again. Respectfully, LQ Customer Care

4/10 Poor

Daniel

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room stinks badly. They are not equipped to receive pets. They will put you in a filthy room with carpets instead of use the ground rooms so you can walk your dog and prevent any inconvenience. We hated it. Awful.
Stayed 1 night in Apr 2024
Response from AGM on Apr 12, 2024
Thank you for your review, please accept our apologies for this recent stay. La Quinta is a pet friendly hotel and we do have a cleaning process in place. Unfortunately, not all guests tell us they are traveling with a pet. We appreciate your comments and will be sharing them with housekeeping for cleaning correction. We look forward to seeing you in the future. LQ Customer Care

2/10 Terrible

Michael, Boulder

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor instructions for parking. Very poor continental breakfast. Shower control broken.
Stayed 2 nights in Apr 2024
Response from AGM on Apr 12, 2024
Thank you for your candid feedback. We are very sorry to hear that your stay at the hotel was not satisfactory. Please note that this information has been passed on to our management staff to ensure improvements are made. We appreciated your business. Thank you for staying with us. Respectfully, LQ Customer Care

6/10 Okay

john

Traveled with family and small children, Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Pictures did not sure the true hotel and the conditions. Pictures and overview made it sound luxurious and well kept. Dirty and run downed
Stayed 2 nights in Apr 2024
Response from AGM on Apr 12, 2024
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We will be forwarding your comments to our management team for review so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Respectfully, LQ Customer Care

6/10 Okay

WILSON

Disliked: Amenities, property conditions & facilities
It’s was ok for what I needed it for. But that gym was really gross. Bugs and stains everywhere. Smelled weird.
Stayed 2 nights in Apr 2024
Response from AGM on Apr 12, 2024
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care

2/10 Terrible

Andrew

Traveled with family
The staff was friendly and helpful but the place is terrible. Definitely not some where you would bring children or any morals. If you don’t mind sleeping in a bed that isn’t sanitary. Not safe at all
Stayed 2 nights in Mar 2024
Response from AGM on Apr 12, 2024
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care

8/10 Good

Rebecca

Traveled with group
Liked: Staff & service
Disliked: Amenities
Finding our way from parking lot to the lobby was challenging. All it would take is a sign at the stairs to go up or down. Also, room I chose at booking was not as pictured.
Stayed 1 night in Apr 2024
Response from AGM on Apr 12, 2024
Sorry for the confusion this will be sent to management to be fixed so future guest will not be confused

6/10 Okay

Oscar

Business traveler
Liked: Cleanliness, staff & service
The Staff was great. Chacka, Asst. Manager, was kind and courteous. I did not like that fact that I was charged $20.00 per day in cash with no receipt for Valet parking and there were no valets to park my vehicle. Why do you charge for a service that is not provided. I seriously doubt that I will stay at this hotel again and I have stayed at a lot of La Quintas before.
Stayed 2 nights in Mar 2024
Response from AGM on Apr 12, 2024
Thank you for your review. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. We hope you will once again choose us for your lodging needs. Respectfully, LQ Customer Care

2/10 Terrible

Amalia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Estado pesimo de limpieza de todo el hotel y de la habitación
Stayed 2 nights in Mar 2024
Response from AGM on Apr 19, 2024
Thank you for your review and for staying at La Quinta Inns and Suites. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, LQ Customer Care

2/10 Terrible

Rodney

Stayed 1 night in Mar 2024
Response from AGM on Apr 19, 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. Respectfully, LQ Customer Care

6/10 Okay

Yvette

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on Apr 12, 2024
Thank you for your review and for staying at La Quinta Inns and Suites. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, LQ Customer Care

2/10 Terrible

Jung Rouk

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water shower
Stayed 2 nights in Mar 2024
Response from AGM on Apr 12, 2024
We appreciate that you took the time to review our hotel and sincerely apologize for the hot water problem that you experienced during your stay. We will follow up on this issue with our Maintenance Manager, to ensure all systems are functioning properly. We would appreciate another opportunity to serve you, and will go above and beyond in order to retain your valuable business. Respectfully, LQ Customer Care

2/10 Terrible

Rayna

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was THE WORST HOTEL I have ever stayed in. Facilities are extremely neglected. There was blood in my first room I was put in and it was extremely dirty as if no cleaning services had been provided from the last few guests. Both beds in room were dirty, there were stains everywhere in the room from curtains, to windowsill to the hallways, to the second room I was put in. The smoke detector was missing in the initial room. In the second room the lights didn’t come on and there were fake nails at he door in the hallway.. As a young woman I feared for my safety and could not stay the 3 nights I paid for because I felt unsafe and that I would be apart of some sex trafficking. The front desk lady wasn’t there after my initial complaint and I stayed my duration of my trip elsewhere. I was told Expedia was not able to get my refund for the stay and then later told after they spoke with my parents that they could. I will no longer be using Expedia because you all don’t get the properties that are being advertised on your service. Expedia is supposed to take the stress out of travel and be easy and this was the worst experience I have ever had.
Stayed 3 nights in Mar 2024
Response from AGM on Apr 12, 2024
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care

2/10 Terrible

Alexis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on Apr 12, 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. Respectfully, LQ Customer Care

2/10 Terrible

Ralitsa

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It has been a very long time since I last saw so many roaches for one night, we had to leave in the middle of the night. Not a safe neighborhood.
Stayed 1 night in Mar 2024
Response from AGM on Apr 12, 2024
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care

8/10 Good

Tyriek, Austin

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great staff, but didn’t have hot water to shower. Get what you pay for 😬
Stayed 1 night in Mar 2024
Response from AGM on Apr 12, 2024
We appreciate that you took the time to review our hotel and sincerely apologize for the hot water problem that you experienced during your stay. We will follow up on this issue with our Maintenance Manager, to ensure all systems are functioning properly. We would appreciate another opportunity to serve you, and will go above and beyond in order to retain your valuable business. Respectfully, LQ Customer Care