Pillowtop beds, desk, blackout drapes, iron/ironing board

Reviews of Baymont by Wyndham Austin University Area

2.5 out of 5

Reviews

4.4
Rating 10 - Excellent. 99 out of 1004 reviews" "
Rating 8 - Good. 112 out of 1004 reviews" "
Rating 6 - Okay. 135 out of 1004 reviews" "
Rating 4 - Poor. 177 out of 1004 reviews" "
Rating 2 - Terrible. 481 out of 1004 reviews" "

4.6/10

Cleanliness

5.8/10

Staff & service

4.4/10

Amenities

4.2/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

4/10 Poor

Woodrow

Disliked: Property conditions & facilities
To keep it short and sweet, I don’t plan on booking there again. It just personally wasn’t what I expected.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 18, 2024
Dear guest, it's noticeable that your recent visit did not meet your expectations, and we sincerely apologize that we fell short in this instance. As we aim to exceed our guests' expectations, we'd love to hear more details about your stay, even if it's not all positive. If there are specific aspects or areas where you feel we can improve, please don't hesitate to share them with us. Your insights are invaluable in helping us enhance our product/service. Should you reconsider your decision and choose to stay with us again in the future, we hope to provide you with a more enjoyable experience that aligns with our brand. Thank you for your business and your feedback. We appreciate both.Warm regards,Guest Experience Team

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 16, 2024
Many thanks for the 5-star review, Amanda - it's much appreciated! It was our pleasure to host you, and we are thrilled that you loved every aspect of what we offer at Baymont by Wyndham Austin University Area. Your satisfaction is what drives us, and we hope to exceed your expectations each time you choose us. Thank you for staying with us on this journey. Safe travels!Warm regards,Guest Experience Team

2/10 Terrible

Robin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was mold in the bathroom, water staiins in the ceiling, and there was limited lighting. The pillows were uncomfortable and there was no hot water. I had to ask at the desk for a hair dryer and the "breakfast" was low quality and stingy. When i for there at 8 am, there was nothing but stale bread for toast and weak coffee in cups the size of a thimble. Don't stay here.
Stayed 3 nights in Mar 2024
Response from Customer Care Team on Mar 13, 2024
Hi Robin, We appreciate your choice to stay with us and are disheartened to hear that your experience with us was less than ideal. It's unfortunate to learn that you had such challenges with our accommodations and service, and we sincerely apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. While it's regrettable, we assure you that this experience is not up to the quality and standard we usually provide for our guests. We hold ourselves to a much higher caliber of service, so we'll be sure to address your concerns with the appropriate members of the relevant teams so we may improve our processes in the future. Additionally, we'll conduct an investigation within our maintenance and housekeeping departments to correct any lapses in current upkeep and cleaning standards. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We earnestly request that you kindly not let this experience be your lasting impression of us and give us another chance to host you more successfully in the future. Thank you for staying with us on this journey. We are sorry for the inconvenience caused and wish you nothing but pleasant travels ahead!Warm regards,Guest Experience Team

2/10 Terrible

ramon

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I didn't like nothing
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 11, 2024
Hi Ramon, We are truly sorry you were so disappointed with your stay. We strive to deliver a great guest experience, and it's disheartening if one of our guests leaves with less than a first-rate experience. Your satisfaction matters to us, and we would like to know more about the areas where you feel we can improve to make your next stay enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for taking the time to post your review and for staying with us on this journey. We value your business and appreciate you taking the time to rate us.Warm regards,Guest Experience Team

2/10 Terrible

Linda

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Property was very dirty..homeless people walking around in parking lot..Heating was not working on window unit..room showed Cold (18 degrees in room) after long evening of wrkg couldn’t rest or sleep 😡 Bed mattress was very old and uncomfortable!! Bedding had holes..Next morning told the front desk about the heating.. and I wanted to cancel my stay..he said that I would have to call manager after 9am..Nobody ever answered my calls..No Voicemail to leave a message 😡. Really expected better place Since it had Wyndham name on property and Site!! Very bad experience!!
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 5, 2024
Hi Linda, we're genuinely sorry to learn about the issues you faced during your recent stay. It certainly does not sound as if you had the experience we strive to provide our guests, and we sincerely apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. We take guest feedback very seriously and have noted all your comments for the betterment of the guest experience. Additionally, we will conduct an investigation within our housekeeping and maintenance departments to correct any lapses in current cleaning and upkeep standards. We can assure you that the heating issue has now been addressed by our maintenance team. Unfortunately, though we have been trying our best to deal with transient solicitors, we have no control over them being outside the hotel property, and we are sorry that this was somewhat disconcerting for you. Thankfully, the population is largely harmless, and our guests have never been approached by people. Thank you for bringing these matters to our attention. We deeply regret any inconvenience caused and can only hope to win back your trust in the future with a more comfortable stay that aligns with our brand. Safe travels!Warm regards,Guest Experience Team

6/10 Okay

Erica

My room had no hot water to shower in. Room smelled like weed.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 4, 2024
Dear Erica, Thank you for taking the time to post your review. We are grateful for the opportunity to serve you and thank you for your feedback, as it enables us to make improvements for future guest satisfaction. We deeply regret any discomfort you experienced due to the lack of hot water in the shower and the smell of weed in your room. Your comfort is of utmost importance to us, and we do not take your concerns lightly. Our maintenance team has been notified to run the appropriate checks since there shouldn't be an issue with hot water availability. We are truly sorry about the weed smell. We are a smoke-free property and have rooms that are designated non-smoking, but unfortunately, not all of our guests abide by our rules, and occasionally, as seems to have happened on this occasion, a guest will smoke in a non-smoking room. We assure you we have a strict no-smoking policy in place and react quickly against guests who violate our policy. Furthermore, when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. We understand the importance of maintaining a clean and fresh environment for our guests' comfort, and we'll be sure to discuss your review with our housekeeping team to ensure our staff does a better job of preparing/airing out the rooms moving forward. Again, we sincerely apologize for all the inconvenience caused and hope you'll give us another chance to serve you better and share a more enjoyable experience with you. Thank you for staying with us on this journey. We value your business and your feedback.Warm regards,Guest Experience Team

2/10 Terrible

Brett

Business traveler, Traveled with partner, Traveled with pets
Disliked: Amenities, property conditions & facilities
Advertise breakfast and coffee pot and provide neither-The staff is nice though as in the desk staff, the cleaning ladies were kind of pushing, but overall the staff was nice-Way too expensive for what they are providing though
Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 4, 2024
Dear Brett, It's unfortunate to read about the issues that did not ensure a wonderful stay for you. We apologize for the disappointment you describe with the expectation of breakfast and a coffee pot, and we are very sorry that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. At our hotel, we want you to experience the best value for your money, and we assure you that we will take your feedback into account as we strive to improve our services for the satisfaction of our future guests. All our guestrooms feature a coffee/tea maker - we will speak with our team to make sure none are missing. Furthermore, we will ensure that our cleaning crew is aware of your impression and see to it that the concerned staff members are more conscious of this moving forward. Despite this, it's great to know that you had a positive overall impression of our staff, especially our front desk team, and we hope you'll consider us again, assuring you of a more enjoyable experience on a future visit. Thank you for staying with us on this journey and taking the time to share your valuable feedback. We truly appreciate both.Warm regards,Guest Experience Team

10/10 Excellent

Andrew

Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 26, 2024
Dear Andrew, We appreciate you choosing Baymont by Wyndham Austin University Area for your stay and are pleased to know you had a 5-star experience with us - thank you for the positive feedback! We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to being your preferred choice here in the future. Enjoy your travels, and see you again soon!Warm regards,Guest Experience Team

6/10 Okay

Alejandro

Disliked: Staff & service, property conditions & facilities
Not Microwave No Refigerator No ice No coffeemaker NO ICE Room phone did not work
Stayed 1 night in Feb 2024

2/10 Terrible

Christian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 12, 2024
Hi Christian, it's regrettable that your recent visit did not meet your expectations. Our primary goal is always to exceed our guests' expectations, so we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey and for taking the time to review us. We appreciate both.Warm regards,Guest Experience Team

10/10 Excellent

Jesse

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is definitely undiscovered treasure and under underrated they have recently undergone a very nice upgrade and remodel and rebranding they have brand new mattresses and furniture and as long as you're not found to be doing something that's not in the hotel passenger the staff are very friendly hard working and go above and beyond to make sure you enjoy your stay if you know the area you know it's not highly populated by the upper class but they've done a great job at being hospitable and accommodating even if they're not located on where they'll drive I highly recommend giving them a go for yourself
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 6, 2024
Dear Jesse, Thank you so much for the lovely review! It is always wonderful to be considered an "undiscovered treasure", and we are truly humbled by your kind words and support - thank you! Your positive feedback motivates us to keep pushing forward and sets the tone for excellence in all that we do. We are so glad you noticed and appreciated our recent upgrades, and we are grateful that you have acknowledged our staff for going above and beyond to make your stay enjoyable. We'll be sure to share your positive comments with our team, who work diligently to uphold our hotel's high service standards. Thank you for recommending Baymont by Wyndham Austin University Area to prospective guests. Your satisfaction and support mean everything to us, and we hope to see you again soon, assuring you of our continued commitment to continue striving to provide high-quality accommodations/amenities and exemplary service to make every interaction with us memorable and remarkable. Safe travels!Warm regards,Guest Experience Team

4/10 Poor

Macario

Disliked: Staff & service, amenities
The remote control did not work there was no way to call the front in office there were roaches in the restroom
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 6, 2024
Hi Macario, it's regrettable to read about your recent experience at our hotel. Providing our guests with a clean, comfortable, and pleasant place to stay is our top priority, and we are very sorry that we fell short in this instance. We appreciate you voicing your concerns to us, and we have alerted our maintenance team to your comments so that they can take immediate action to fix the remote control. It's unfortunate to hear about the pests in the restroom. The property is serviced regularly by pest control, and we have procedures in place related to our pest policy that should have prevented the possible roaches you discovered, so your comments are surprising. Please rest assured that we take such matters very seriously and will have our pest-control partners carry out a full review of our facility to ensure the issue has been comprehensively dealt with at this point. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We sincerely hope you'll consider us again, as we are keen to make this right and share a more positive experience with you on a future visit. Thank you for staying with us on this journey. Safe travels!Warm regards,Guest Experience Team

2/10 Terrible

Zakeia

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
There was holes in the walls, cigarette burns on the tub and the non-smoking room smelled like an ashtray.
Stayed 3 nights in Jan 2024
Response from Customer Care Team on Jan 29, 2024
Dear Zakeia,We sincerely apologize for the disappointing experience you had during your stay. The conditions you described are unacceptable and do not align with our commitment to providing a clean and comfortable environment. We deeply regret any inconvenience caused by the holes in the walls, cigarette burns, and the lingering smell of smoke in a designated non-smoking room. Your feedback is invaluable, and we are taking immediate steps to address the cleanliness issues and improve our facilities. We understand the importance of a positive guest experience, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm regards,Guest Experience Team

10/10 Excellent

Jesse

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in after having a bad experience at a nearby hotel. The hotel is freshly remodeled and the staff very very welcoming. I was pleasantly surprised with this hotel.
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 29, 2024
Hi Jesse,Thank you for choosing our hotel and taking the time to share your positive experience. We're thrilled to hear that we could provide a refreshing and welcoming atmosphere for you after your previous experience. It's great to know that our freshly remodeled facilities and our welcoming staff made a positive impression on you. Your satisfaction is our top priority, and we hope to continue exceeding your expectations during your stay. We appreciate your kind words and look forward to welcoming you back in the future.Warm regards,Guest Experience Team

2/10 Terrible

Barry, newark

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom walls were falling apart, wasn’t able to check in till after 3:30. I’m 5’11 and my head was almost hitting the ceiling in the shower. They provided no shampoo. Overall horrible experience
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 25, 2024
Dear Guest,We sincerely apologize for the multiple issues you encountered during your stay, and we appreciate your candid feedback. It is deeply regrettable to hear about the state of the bathroom, the delayed check-in, and the lack of amenities that contributed to your overall dissatisfaction. Rest assured, we are actively addressing the maintenance concerns in the bathroom and working to improve our check-in process to ensure a more timely and efficient experience for our guests. Our housekeeping team is being retrained to uphold cleanliness standards, and we will ensure that essential amenities, such as shampoo, are consistently provided. Your feedback is crucial in helping us make the necessary improvements, and we hope for the opportunity to welcome you back in the future for a much-improved experience.Warm regards,Guest Experience Team

4/10 Poor

Justin, Pointblank

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Friendly staff get checked in fast Rooms are not the cleanest
Stayed 1 night in Jan 2024

2/10 Terrible

Miguel

Stayed 2 nights in Jan 2024
Response from Customer Care Team on Jan 29, 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Ayesha

Stayed 6 nights in Dec 2023
Response from Customer Care Team on Jan 29, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Trenton

Liked: Staff & service
Stayed 3 nights in Oct 2023
Response from Customer Care Team on Jan 29, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Nathaniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place in town
Stayed 1 night in Dec 2023

2/10 Terrible

Miguel

Disliked: Cleanliness
They gave my room to another person and they didn’t have a room for me
Stayed 1 night in Dec 2023

4/10 Poor

James

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Dec 2023
Response from Customer Care Team on Jan 29, 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Julio, Miami

Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 29, 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Tori

Stayed 2 nights in Dec 2023
Response from Customer Care Team on Jan 29, 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 Poor

Sandeep

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Response from Customer Care Team on Jan 29, 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Justin, Pointblank

Liked: Cleanliness, staff & service
Disliked: Amenities
Ok no sleep people upstairs running stomping Wasn’t there 10 minutes someone tried to break in to the room
Stayed 1 night in Dec 2023

6/10 Okay

Isabel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible manager
owner was very rude. One of the beds was dirty when we informed him he said it wasnt and he had no other rooms left
Stayed 2 nights in Dec 2023

8/10 Good

Nasty

Liked: Staff & service
Average for the price, likes the end room and outside access
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveler

well the Continental breakfast was not there when I came down at 7a. and that was just the last straw. I talked to a guest and they were down at 6a there was cereal but the milk for the cereal was expired and there was only coffee and bread to toast that's it for the included 'breakfast'.
Stayed 1 night in Dec 2023

10/10 Excellent

Thelma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and room
Stayed 1 night in Nov 2023

4/10 Poor

Alma

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy all night. People playing music at 4 am. Trash everywhere.
Stayed 1 night in Nov 2023

10/10 Excellent

Leonor

Liked: Amenities
Everything clean and pleasant, the staff including the cleaners
Stayed 3 nights in Nov 2023

4/10 Poor

Venu Sharath Kumar

Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very bad experience we did not get breakfast at least for one day so rude people but were perfect about the cleanliness and the infrastructure is the bad
Stayed 3 nights in Nov 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful stay!
Motel was awful! Telephone didn’t work. All lights were too dim. The floor was FILTHY! Do not stay here!
Stayed 3 nights in Nov 2023

8/10 Good

Eric

Rooms were nice inside but the outside needs some work. Left me unsure when I was reserving the room. Better breakfast would help as well
Stayed 1 night in Nov 2023

10/10 Excellent

Ruben

Stayed 1 night in Oct 2023
Response from Customer Care Team on Jan 29, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Chad

Disliked: Cleanliness, property conditions & facilities, room comfort
STAY AWAY
If this Hotel is a Franchise of La Quinta, it should be revoked. The inside was in bad need of painting, caulking, and overall cleaning. The beds were lumpy with the sides of the mattress badly sloped. The curtains were not long enough to cover the opening. The door was not sealed and sunlight came through the opening. People of suspicious character stayed in the parking lot until midnight. DO NOT STAY at THIS MOTEL!!!!!
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Amy-Michele

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like anything about this hotel. It was extremely dirty and noisy the whole time we were there. It was unsafe tp stay at and had bullet marks in the door. The mattress was so worn out that it sunk down and hurt my back. We never had hot water to be able to take a shower. The water was freezing. There was also a hidden camera that looked like it was recording us the whole time. During the day there was loud construction outside of our room. We tried calling the front office to ask them questions about the hotel and they would never answer the phone before our stay. We heard loud perverted sex acts that were happening in the room by us. This hotel is not in a safe area and would advise you not to stay here. I was scared to leave my room and I couldn't fall asleep from all the stress of being there.
Stayed 2 nights in Nov 2023

2/10 Terrible

Roman

Stayed 5 nights in Nov 2023
Response from Customer Care Team on Jan 29, 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 Poor

Andrew

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check in/out was good, staff was friendly and professional, no issue there. Room was non smoking but somehow still smelled a bit like smoke. paint on door was peeling, was not what I expected based on previous experiences at other La Quinta locations. Can't complain too much as my choice was based primarily on cost and it was one of the most budget friendly options
Stayed 1 night in Nov 2023

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
I like that everything was clean and working as it should. I don't like that the breakfast was EXTREMELLY poor (Yogurt with cereal - that's it!). Shower could be hotter but it wasn't cold.
Stayed 1 night in Oct 2023

2/10 Terrible

BENJAMIN, Las Vegas

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel experience ever. Graffiti on doors, loud parking lot at night, no front desk staff for long periods of time, wifi doesn’t work in rooms, they said they have breakfast, and there was a loaf of bread with a toaster and no butter, and old cereal with a shared gallon of milk in the fridge. Room was cleaned 1 of 3 days. Terrible experience overly.
Stayed 3 nights in Nov 2023

8/10 Good

Gilbert

Stayed 2 nights in Nov 2023

2/10 Terrible

IVAN A

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst LQ that I've ever been in
Front desk was clean, but everything else is terrible. Doors of every room are totally scratched, like if they're gonna be painted. Shower is awful, doesn't have a tub, nor door, or anything to prevent the water from spilling out of the shower area. Just a curtain that has a space of 1ft off the floor, so water goes out everywhere very easily. No hot water, drainage in the shower was clogged so there was water EVERYWHERE in the bathroom. Yes, EVERYWHERE. Walls in the bathroom have tons of black spots, seems like fungi (wouldn't be surprised with the amount of water that spills everywhere).
Stayed 1 night in Nov 2023

6/10 Okay

Maria Carina

Traveled with family
Stayed 3 nights in Nov 2023

2/10 Terrible

Whitney

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The ceilings were black with dirt and the whole room smelt of smoke. Will never be back.
Stayed 1 night in Nov 2023

2/10 Terrible

Najmah

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cancelled room to sell room at a higher rate!
Hotel canceled our reservations so they can sell our reserved rooms at a higher rate due to high demand of rooms for a college football game. Leaving us to have to book with another hotel. Poor customer service. Horrible experience!
Stayed 1 night in Nov 2023

6/10 Okay

Mauricio

Liked: Staff & service
Disliked: Cleanliness, amenities
Could of been better
Stayed 1 night in Nov 2023