Executive Room, 2 Queen Beds, Non Smoking, Pool View | Courtyard view

Reviews of La Quinta Inn by Wyndham Austin Oltorf

2.5 out of 5
La Quinta Inn by Wyndham Austin Oltorf
1603 East Oltorf Blvd, Austin, TX

Reviews

6.0
Rating 10 - Excellent. 171 out of 1004 reviews" "
Rating 8 - Good. 223 out of 1004 reviews" "
Rating 6 - Okay. 203 out of 1004 reviews" "
Rating 4 - Poor. 203 out of 1004 reviews" "
Rating 2 - Terrible. 204 out of 1004 reviews" "

6.0/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Jazbell

Business traveler, Traveled with partner
Liked: Staff & service
.
Stayed 1 night in Mar 2024
Response from GM on Mar 13, 2024
Thank you Jazbell for taking the time to share your rating. We appreciate being part of your travels and will work hard with our staff and company to improve for you and our future guests.

2/10 Terrible

Hussain

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty no elevator
Stayed 1 night in Mar 2024
Response from GM on Mar 13, 2024
Thank you Hussain for sharing your feedback. We are sorry to hear about your experience with our property. We will be sure to share your feedback with our housekeeping staff to improve.

4/10 Poor

Laura

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in poor condition. Lots of areas that needed repair but most of all the floors, walls, and bathrooms were very dirty. The shower head had sludge on it that we didn't notice until we were using it. I won't be going back to this property.
Stayed 1 night in Mar 2024
Response from GM on Mar 13, 2024
Thank you Laura for sharing your candid feedback. We are sorry to hear about the concerns you experienced with your room. We will be sure to share your comments with our maintenance staff to address these issues. We greatly appreciate this opportunity to improve.

10/10 Excellent

Kenny, Katy

Stayed 1 night in Mar 2024

4/10 Poor

Jose

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The services was horrible, every time we ask for something at front desk the staff was rude and acted angry. The building was old and falling apart. It was very unsafe people from outside the inn was going in and out all the time. In general i will never go back to that hotel.
Stayed 2 nights in Mar 2024
Response from GM on Mar 6, 2024
Thank you Jose for sharing your comments with us. We are sorry to hear about your experience during your stay and will be sure to follow up with our staff. We sincerely apologize for this interaction and will work hard to make sure this is addressed.

2/10 Terrible

Karina

Disliked: Staff & service
Terrible services from the staff , disrespectful and unprofessional. Upon arrival , staff was rude ,and she made negative remarks over being late for check in even thou I notified of the late arrival . Never booking , On top of all that, physical inconveniences where some such as the water pressure in the shower was very low to shower with the hot water. The sink was clogging, The toilet was not flushing , Booked for 4 adults and was only provided with 3 towels thankfully we carry our own. In addition , we only received 1 card when other hotels provide 2. The Room smelled funky. Over all very disappointing experience.
Stayed 1 night in Feb 2024
Response from GM on Feb 29, 2024
Thank you Karina for sharing your feedback. We are sorry to hear about our staff's behavior during your check in. This is concerning and we will be sure to address this with them. We greatly appreciate your care in sharing your concerns and will be sure to share them with our staff.

6/10 Okay

John

Disliked: Property conditions & facilities
Average motel fro not much $$ - a bit run down to be honest.
Stayed 1 night in Feb 2024
Response from GM on Feb 13, 2024
Thank you John for sharing your feedback. We appreciate your time and will work hard with our staff and company to improve on these concerns.

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good and amazing breakfast good workers
Stayed 1 night in Jan 2024
Response from GM on Feb 8, 2024
Thank you Susana for sharing your comments with us. We are happy to hear that our property, breakfast and staff were able to provide you with an enjoyable stay. We will be sure to share your feedback with our staff. We look forward to seeing you once again in the future.

2/10 Terrible

Robert

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the property. Bed bugs in bed and she wouldn't give refund even though of complaints. I tried leaving early. I'd like a refund
Stayed 1 night in Feb 2024
Response from GM on Feb 8, 2024
Thank you Robert for sharing your feedback. We unfortunately do not show that you stayed with us so we are not able to help in your concerns. Please feel free to reach out to us with further information so we can better assist you.

10/10 Excellent

matthew

Stayed 1 night in Jan 2024
Response from GM on Jan 26, 2024
Thank you for sharing your rating with us. We are happy to see that our property and staff was able to provide you with an enjoyable stay. We look forward to welcoming you back in the future.

10/10 Excellent

jose

Stayed 1 night in Jan 2024
Response from GM on Feb 8, 2024
Thank you Jose for sharing your rating. We greatly appreciate your time and hope to continue to be of service to you in the future.

2/10 Terrible

Bobby

Stayed 1 night in Dec 2023
Response from GM on Jan 5, 2024
Thank you for taking the time to share your rating with us. We are sorry to see that not everything was as expected. We will continue to work with our staff and our company to improve.

10/10 Excellent

Kendall

Stayed 1 night in Dec 2023
Response from GM on Jan 17, 2024
Thank you Kendall for sharing your rating with us. We are happy to see that your stay was enjoyable and we look forward to welcoming you back in the future.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from GM on Dec 26, 2023
Thank you for sharing your rating with us. We appreciate being part of your travels but sincerely apologize as it seems we were lacking during your stay. We will be sure to work hard with our company and staff to improve.

2/10 Terrible

Yolma

Stayed 1 night in Dec 2023
Response from GM on Dec 19, 2023
Thank you Yolma for sharing your rating with us. We are sorry to see that not everything was as expected. We will continue to work with our staff to improve for you and our future guests.

8/10 Good

Ronn

Disliked: Amenities
Stayed 1 night in Dec 2023
Response from GM on Dec 19, 2023
Thank you Ronn for sharing your feedback with us. We are happy to see that your stay was enjoyable. We look forward to welcoming you back in the future.

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine.
Stayed 1 night in Dec 2023
Response from GM on Dec 5, 2023
Thank you for sharing your comments. We appreciate your time and look forward to welcoming you back in the future.

2/10 Terrible

Madeline

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Thank you Madeline for sharing your rating with us. We are sorry to see that our property and staff were not able to provide you with an enjoyable stay. We will work hard to improve for you and our future guests.

2/10 Terrible

Brandon

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were roaches in my room, staff was rude and unhelpful. Everything was dirty. I want a refund
Stayed 3 nights in Nov 2023
Response from GM on Nov 11, 2023
Thank you Brandon for sharing your feedback. We are sorry to hear about the room issues you experienced. Please know that we will be addressing your concerns with our staff in order to improve. Thank you for this opportunity to improve.

10/10 Excellent

Dayo

Stayed 4 nights in Nov 2023
Response from GM on Nov 11, 2023
Thank you Dayo for sharing your rating with us. We are happy to see that your stay was welcoming and enjoyable. We look forward to being of service once again.

2/10 Terrible

Gary

Business traveler
Disliked: Cleanliness, property conditions & facilities
Do not stay here
This is the most run down hotel I have ever seen. The exterior and interior were horrible. There appeared to be people living in a run down car parked outside my room. I’m surprised any hotel chain would have their sign in front of this dump. Avoid at all costs unless you are trying to find a new drug dealer.
Stayed 2 nights in Nov 2023
Response from GM on Nov 7, 2023
We've received your feedback Gary and sincerely apologize that our property was lacking during your stay. We will be sure to share your comments with our company and staff so that we may improve on your concerns.

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy Room To Crash In
Clean comfortable room with TV, fridge, micro and non functioning coffee maker. Switched rooms after TV didn’t work in first room. Staff was great and friendly. Convenient location as it’s quick to freeway
Stayed 4 nights in Oct 2023
Response from GM on Nov 7, 2023
We appreciate your feedback Michael and are happy to hear that our staff was able to resolve your concerns when you brought it to their attention. We hope to continue to be of service to you in the future.

6/10 Okay

Paul

Business traveler
Liked: Cleanliness, staff & service, room comfort
Tired motel on its way out.
So on the inside the motel room was pretty typical of a La Quinta. The only complaint about the room was a lack of a mini-fridge. The outside is a different story. Very run down exterior, broken windows, etc. The area had a lot of homeless. On the plus side there was a gas station and several restaurants across the street.
Stayed 1 night in Oct 2023
Response from GM on Nov 1, 2023
Thank you Paul for sharing your feedback. We are sorry to hear that the exterior of our property was lacking. Please know that we will be sure to share your feedback with our company so that we may improve.

6/10 Okay

Alheiry

Stayed 1 night in Oct 2023
Response from GM on Nov 1, 2023
We've received your rating Alheiry and sincerely apologize that your stay was not as expected. We will continue to work hard to improve in our service and quality.

8/10 Good

Sonja

Business traveler
Liked: Cleanliness, room comfort
Customer Service Could Use Work
Challenge was the key card kept getting demagnetized and was nowhere near my cell phone. One of the front Dess workers was very abrasive when I let her know I’ve been having issues with the key card deactivating since I got there the first night. And my key was only in my back pocket never near my cell phone.
Stayed 2 nights in Oct 2023
Response from GM on Nov 1, 2023
Thank you Sonja for sharing your comments with us. We are sorry to hear about the issues with your keys. We will be sure to review our policies and procedures with our staff.

10/10 Excellent

JORGE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was clean the area around the property was a little scarry
Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
Thank you Jorge for sharing your comments with us. We are sorry to hear that our property was not as welcoming and will be sure to work with our staff to improve on these concerns.

6/10 Okay

Justin

Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from GM on Nov 1, 2023
Thank you Justin for sharing your rating. We are sorry to see that our property and staff were not as welcoming but will work hard to improve in our service and quality.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
Thank you Brian for sharing your rating. We are happy to see that your stay was enjoyable. We look forward to being of service to you once again in the future.

10/10 Excellent

Anna

Stayed 1 night in Oct 2023
Response from GM on Nov 28, 2023
Thank you Ana for sharing your rating with us. We are happy to see that your stay was enjoyable. We look forward to welcoming you back in the future.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
Thank you for sharing your rating. We are sorry to hear that our property was not as expected during your stay. We will continue to work with our staff to improve.

2/10 Terrible

Lynne

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible condition
Room was dirty with tape on the wall, torn carpet, hair on the sink cabinet, not enough staff
Torn carpet
Broken bathroom door handle
Stayed 1 night in Oct 2023
Response from GM on Oct 26, 2023
Thank you Lynne for sharing your feedback. We are sorry to hear about the condition of your room and will be sure to investigate these concerns with our housekeeping staff. Thank you for brining this to our attention.

10/10 Excellent

Rebecca

Stayed 3 nights in Oct 2023
Response from GM on Oct 23, 2023
Thank you Rebecca for sharing your rating. We are happy to see that our property and staff were able to welcome you in. We hope to continue to be of service to you in the future.

6/10 Okay

Charles

Traveled with group
Adequate
Keys to room stopped working all the time. Had to have them rekeyed 5 or 6 times in a 4 day stay. Gave me the key to a different room one time.
Stayed 4 nights in Oct 2023
Response from GM on Oct 19, 2023
Thank you Charles for sharing your feedback. We are sorry to hear about your room key issues. We will be sure to work with our staff to improve on this concern. Thank you for this opportunity to improve.

8/10 Good

Mason

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from GM on Oct 20, 2023
Thank you Mason for sharing your rating with us. We are happy to see that our property and staff were able to provide you with an enjoyable stay. We look forward to continuing to be of service to you once again.

2/10 Terrible

Kade

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and uncomfortable place to stay I’m a truck driver that broke down in the area i stayed in room 160 for 2 days and it was the worst hotel I’ve ever stayed in fuc**ing roaches in the bed and in the bath room sink. The worst Laquinta I’ve even seen in my life. Idk if I’ll ever stay at another one ever. They are usually my GoTo hotel in emergencies
Stayed 2 nights in Oct 2023
Response from GM on Oct 17, 2023
Thank you Kade for sharing your feedback. We are sorry to hear about your pest issue. We will be sure to address these concerns with our pest company and our maintenance staff. This is definitely not the experience we want our guests to have. We will work hard to improve.

4/10 Poor

Jeanne

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very fun down
Stayed 4 nights in Oct 2023
Response from GM on Oct 17, 2023
Thank you Jeanne for sharing your comments. We are sorry to see that our property was not able to provide you with a more enjoyable stay. We will work hard to improve in the future.

2/10 Terrible

Annabel

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
A lot of homeless people around the property and the room itself was so run down and dirty. Did not feel safe at all.
Stayed 3 nights in Oct 2023
Response from GM on Oct 17, 2023
We've received your comments Annabel and sincerely apologize that our property was not able to provide you with an enjoyable stay. Please know that we are working with our company and staff to improve on these concerns.

6/10 Okay

Lorenzo

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old and dirty
Stayed 2 nights in Oct 2023
Response from GM on Oct 13, 2023
Thank you Lorenzo for sharing your comments. We are sorry to hear that our property was unsatisfactory during your stay. We will be sure to work with our company and staff to improve.

6/10 Okay

Juan, Houston

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Oct 12, 2023
Thank you Juan for sharing your rating with us. We thank you for letting us be part of your travels and will work hard to improve for you and our future guests.

2/10 Terrible

Frances

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Smelly room
This hotel should be rated 1. Service at this place is poor, front desk is rude. The room smells like mold. This is one hotel I will not return too.
Stayed 3 nights in Oct 2023
Response from GM on Oct 27, 2023
We've received your candid feedback Frances and would like to sincerely apologize that your stay was not as expected. We will be sure to follow up with our front desk staff and housekeeping in order to improve on your concerns. Thank you for this opportunity to better serve you and our future guests.

8/10 Good

James

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Decent value for the price
Stayed 4 nights in Oct 2023
Response from GM on Oct 12, 2023
Thank you James for sharing your rating. We are happy to see that your stay was enjoyable and look forward to welcoming you back in the future.

4/10 Poor

Nakari

Disliked: Cleanliness, amenities, property conditions & facilities
It is not the best place to stay while in town.
Stayed 2 nights in Oct 2023
Response from GM on Oct 12, 2023
Thank you Nakari for sharing your feedback. We are sorry to hear about your experience. We will be sure to share your feedback with our staff and company in order to improve.

10/10 Excellent

Tabitha

Stayed 2 nights in Oct 2023
Response from GM on Oct 27, 2023
We've received your rating Tabitha! Thank you for letting us know that our staff and property were able to provide you with an enjoyable stay. We look forward to being of service to you in the future.

4/10 Poor

Keith

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Last stay
Desk clerk was great. Got to my room and found it to be clean. The carpet was damp due to humidity. Could see right past the door gasket, bathroom door needed replacing a long time ago. Bath tub floor had a patch flexed when you stood on it. Sheets and blankets smelled heavily of cigarets. Thankfully I brought my own pillow and blanket…
Stayed 1 night in Sep 2023
Response from GM on Oct 5, 2023
Thank you Keith for sharing your feedback. We are sorry to hear about your housekeeping issues. We will be sure to address these concerns with our staff. We greatly appreciate your time in sharing how we can improve.

6/10 Okay

David

Liked: Staff & service, amenities
The condition of the place was not worth the money spent.
Stayed 1 night in Sep 2023
Response from GM on Oct 5, 2023
Thank you David for sharing your comments. We are sorry to hear that our property was lacking during your stay. We will be sure to share your feedback with our company and staff in order to improve.

2/10 Terrible

Vicente

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed overnight in Austin for concert Checked in at 2:00 p.m. Went into room to get dressed and left to venue. We got hime from concert at midnight and went straight to bed. When I woke up at 2a.m., the room was swarming with roaches. We left immediately and checked out and told front desk. They we very rude.
Stayed 1 night in Sep 2023
Response from GM on Sep 29, 2023
Thank you Vicente for sharing your feedback. We are sorry to hear about your experience and will be sure to investigate these concerns with our staff and our room. We greatly appreciate this opportunity to improve in our service and quality.

4/10 Poor

Ava

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs, lights didn’t work, keys didnt work
Stayed 4 nights in Sep 2023
Response from GM on Sep 27, 2023
Thank you for sharing your feedback with us Ava. We will be sure to investigate the concerns you shared with our staff and our pest control company. We sincerely apologize for this inconvenience and will be sure to work hard to improve.

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here- it’s nasty
Ew. Place was gross. The beds were decent as far as comfort but I just felt gross even standing in the room. Toilet didn’t work so had to move rooms immediately, stains on many things, just zero upkeep. Funky smell.
Stayed 2 nights in Sep 2023
Response from GM on Sep 27, 2023
Thank you for sharing your feedback with us. We are sorry to hear about the discomfort you experienced. We will work hard with our staff and company to improve on your concerns.

2/10 Terrible

Jesse, Tempe

Disliked: Cleanliness, property conditions & facilities
The broom beside us, was part of a drug rung being run out of this hotel. The ampunt of traffic from 1:30-3:30 am was absurd. They didnt check in until at least 8:30 and has a constant flow of traffic every 10-15 minutes. We even had someone knock on our door at one point. I find it hard to believe the hotel does not know this is happening. It was so bad, we canceled the rest of our stay and will be leaving after only 1 day.
Stayed 1 night in Sep 2023
Response from GM on Sep 27, 2023
Thank you Jesse for sharing your comments. We are sorry to hear about your experience and apologize you did not feel comfortable bringing us your concerns. Please know we do not condone such actions at our property and would address the concerns immediately if we were informed. Thank you for letting us know and we will be sure to investigate these issues.

8/10 Good

Susie

Business traveler
Liked: Cleanliness, staff & service
I liked the location as I had to go to the courthouse downtown. I was sad about the area feeling so unsafe.
Stayed 1 night in Sep 2023
Response from GM on Sep 18, 2023
Thank you Susie for sharing your feedback. We are happy to hear that our property was convenient for your needs but do apologize that we were lacking during your stay. We will work hard with our company to improve in any aspects we can in this regard. We appreciate your time and hope to welcome you back again in the future.