Ratings based on 1,496 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom San Antonio TX.

Not Happy with service provided

Posted Jan 24, 2015
Long story short. They gave away the room that I rereserved with a guy over the phone. the room that I got was facing the atrium wich it was very loud. They took away the roof top hot tub and the sauna room. The internet didn't workd. I was about 1 hour n the phone with their technical support. Recomendations - *Try to get a room facing the outside. *Do not purchase the internet services its super slow And it doesn't work *Stay away from the room services. Ríos its too expensive and not worth it. Overall - Great Location and Very friendly and polite staff.
4 out of 5
by A verified traveler

Posted Jan 20, 2015
The hotel is connected to an office building and has a beautiful lobby and architecture. Unfortunately the rooms are small and sparse so it's kind of a jarring contrast. Overall a nice hotel but I wouldn't rate it as one of the better rooms I've stayed in.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 19, 2015
Very nice hotel. My conference was at the Four Seasons and the distance to the hotel was more than I ahd thought it would be. But the walk wasn't bad (in good weather) and many restaurants are close. The only surprise I had was that parking cost is $22 per day. I hadn't counted on it being thaty expensive.
Comment from Hotel Management
Jan 22, 2015 by Gene, Hotel Management
Thank you for choosing to stay with us during your conference. We’re happy to hear you had a pleasant stay. Since parking spaces are extremely limited in the downtown area, we do charge for parking; however, our rates are competitive in pricing with all other downtown hotels. We hope to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston, Tx

Nice downtown hotel

Posted Jan 19, 2015
Pros: It was clean and the beds were comfortable.
Cons: Elevator speed and access to other floors
I haven't stayed at many Omni hotels in the past so I can't compare to others. But for a more high scale hotel, it was satisfactory. I was given a room on the executive floor which has it's own elevator and the rooms are upgraded with nicer finishes. The elevators are pretty slow, and there is one that doesn't even go to the higher floors which increased the wait time if that was the elevator called. They are extremely picky about you only having access to your floor and the lobby. I had friends staying on a different floor that I could not get to with my key card and they could not get to my floor. All the staff I encountered was very nice and helpful. The hotel is within walking distance of many restaurants, bars, the capitol, and 6th st. I would consider staying here again, but might try another hotel downtown first.
3 out of 5
by A verified traveler

Posted Jan 14, 2015
Cons: have more than one bar and restaurant
Location: Loved the location
The Omni in Austin only has one restaurant and bar and they booked a huge gala the weekend we were there. Everything was dismantled and shut down...even the ATM! It was a football play off weekend and we were going to watch the afternoon game from the bar. the staff was just matter-a-fact about putting out all the paying guest. Plus when we tried getting back into the hotel (we went and watched the game at a sports bar) we had to go in a side door because all the gala guest were coming in the main entrance. The hotel was nice but I expected more than one bar and restaurant at a hotel of their caliber. We will try a different hotel next time we stay in Austin.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 13, 2015
Cons: Odd layout of hotel. If your room faces the atrium, you may notice a lot of noise.
Staff was amazing and so friendly. Great location!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio

Stay for the new year eve

Posted Jan 8, 2015
Pros: helpful staff overall quality
Cons: sound proof the rooms, noise goes through
Location: Austin, ...nice place to enjoy restaurants, etc. But very politically liberal city, so it has a lot of homeless, all over, like in California.
Excellent experience. The hotel staff went all the way to help. even changed our rooms because the first one was very noisy with the next door neighbors. They gave us a better room, sent cookies and goodies that night as a gift. very pleasant staff we will return to Omnis hotels for sure. We even signed in their "Loyalty program"
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Illinois

Posted Dec 31, 2014
Great hotel within walking distance to capital building, great restaurants, and 6th Street bars. Staff was always friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Posted Dec 30, 2014
Pros: The staff very very friendly, helpful and good with my young children.
Location: Very close to the state capitol building and also St Mary Cathedral.
Very enjoyable stay. The only down side was being unable to do laundry over the weekend. But everything else was just great.
5 out of 5
Recommended
for Everyone
by A verified traveler

Weekend in downtown

Posted Dec 29, 2014
We really enjoyed our stay. The staff pointed us to some great places to eat within walking distance. The hotel is ideally located right in the heart of Austin. It got a little loud at nighttime, which is expected when you're staying in the downtown area. Room service was great and all of the staff members we encountered were friendly.