Ratings based on 1,684 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston, TX

Great Location, Great Staff.

Posted May 28, 2015
Pros: The staff and the location.
Cons: The rooftop pool was quite small, but it was heated Parking should be implemented into the bill at checkout Extended hours at the coffee shop
Location: Sixth Street Restaurants Nightlife
I came to Austin with a friend to celebrate my 21st birthday. The location of the hotel was pretty close to sixth street, and we were able to walk from our hotel within a matter of minutes. The staff greeted us as soon as we entered the lobby, and all staff were just super hospitable. Kierra, the woman who checked us in, was great! She offered us a room with a decent view, despite the hotel being pretty full for Memorial Weekend. Also, the coffee shop closes pretty early (around 2pm) in the lobby, and when we went down there to order a drink it had already been closed. Fortunately, one of the staff members behind the restaurant came over and offered to make us drinks anyways, which was extremely kind of him! All in all, the hotel was a great experience. The lobby is gorgeous, and the rooms aren't half bad. The beds are the best part! Next time I visit Austin, we will be booking here again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, nice facilities

Posted May 26, 2015
Recommended for a 5-star stay in Austin. Good service. Nice facilities. Great bar/breakfast room/ atrium. Would stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel downtown Austin.

Posted May 25, 2015
The overall experience was great, but the weather didn't co operate
1 out of 5
by A verified travelerfrom New York

Overcharged and told they would not help me

Posted May 22, 2015
Cons: The staff needs to be informed of how billing works.
In summary, I was charged a rate for 4 adults, when I only had three adults. The Omni is refusing to correct this issue. I booked three rooms through Expedia. Initially I had 4 adults in two of the rooms and 3 adults in the other room. Expedia did not collect any charges, they simply made the reservation. More than a week prior to my trip, I called Omni and told them I booked with Expedia but needed to change the number of guests to 3 adults in each room because two could not make it. They said that was fine and I would be billed accordingly. I was not told to contact Expedia. When I checked into the hotel, I also explained my situation and was told it would be fine and also told them exactly how many people were staying with us (9 adults). Upon check out, I reviewed my bill and it showed I was charged for 4 adults in two rooms at a higher rate. The woman at the desk refused to assist, only saying that it was Expedia's rate and they could not change it. I think contacted the billing department and was ultimately told the General Manager was refusing to correct the overbilling as well. This is very dishonest behavior.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Excellent hotel and service

Posted May 21, 2015
We stayed at the Omni for 5 nights. We were originally placed on the 10th floor, where they had just painted the hallway around the elevators and the smell was VERY strong. In addition, there was an extremely loud screeching noise that happened 4-5 times at night. When we brought it to the attention of the management the next morning, they were great! They moved us to a quiet room on the "club level," and the rest of our stay was great! We had the breakfast buffet one day and it was excellent. The rest of the time we had breakfast and hors d'oeuvres on the club level. There were several other times that we had great interactions with the staff.
Comment from Hotel Management
May 26, 2015 by Gene M., Hotel Management
Thank you for providing feedback from your recent stay. Please accept our apologies for the maintenance and noise issues you encountered. We’re very happy to hear that our team was able to recover to your satisfaction, and we hope you choose to return in the future.
3 out of 5
by A verified traveler

Hotel in zentraler Lage

Posted May 19, 2015
Pros: Die Zentrale Lage in Mitten Downtown. Die Freundlichkeit des Personales.
Cons: Die Sauberkeit lässt zu wünschen übrig. Eine Renovation ist überfällig. Die Zimmer sind sehr hellhörig.
Location: Das Hotel liegt zentral in Downtown. Alles ist in wenigen Minuten zu Fuss zu erreichen.
Seit mindestens 3 Jahren (letzter Aufenthalt dort) hat sich nichts geändert. Das Hotel und die Zimmer sind entsprechend renovierungsbedürftig. Sauberkeit, vor allem der Teppichböden (beim Barfussgehen bekommt man schwarze Fussohlen) lässt zu wünschen übrig. Die Zimmer sind sehr hellhörig, man bekommt ungewollt mit, ob der Nachbar schnarcht und wann die Anderen vom gleichen Flur in der Nacht nach Hause kommen.
Comment from Hotel Management
May 23, 2015 by Gene M., Hotel Management
Thank you for taking the time to post your valuable feedback. We have recently renovated our upper guestroom/suite floors, public space, and meeting space. We are looking forward to the renovation of our lower floors in the near future and appreciate your comments.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Good location, close to 6th street.

Posted May 18, 2015
Pros: Location
Cons: Larger lounge area and more amenities at the rooftop pool such as regular drink and food service. Don't charge for WiFi.
Good hotel and have stayed a few times. Request a quiet room, facing the interior or you may hear late night noise from the 6th street bars and patrons.
Comment from Hotel Management
May 20, 2015 by Gene M., Hotel Management
Thank you for staying with us during your recent visit to Austin. We thank you for providing your feedback and hope to see you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Delaware

Nice hotel, good location, covention center feel

Posted May 16, 2015
Pros: Great location, great price, and nice, clean rooms.
Cons: Higher-end furnishings & decor, particulary the bathroom. Lighting in the shower was TERRIBLE. More intimate lobby & free wifi would have been nice.
Location: Downtown near Sixth Street and close to 35
Nice hotel located near Sixth Street. Accomodations are nice and clean, I especially liked the cowhide ottoman and leather arm chair. Had a very Texas feel. However, overall not as luxurious as I would normally expect from an Omni. Seemed to be primarily a convention center with lots of big groups. Lobby was large and lacked intimacy, adding to the convention center feeling. Walls were a little thin, and the bathroom lighting was bad, especially in the shower. We got a pretty good deal on the room, making it very worthwhile. For a nice room in a decent location downtown, I would recommend this hotel. If you're looking for something high end and luxurious for a relaxing retreat, I might recommend spending a bit more to stay elsewhere.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom London

Pleasant enough!

Posted May 13, 2015
Pros: Clean, modern, efficient and the central lobby very impressive!
Cons: The fact you have to pay for wifi and the pool area was a disappointment, in the photos it must be a wide angled lens as it is not as big as it looks.
Location: location pretty central for downtown and you only have to walk a couple of blocks to find 'life'!
We were only there one night so brief and easy. They let us extend checkout time to suit our departure by 1.5 hours, which made all the difference and was appreciated.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom manchester uk

central location, good access to downtown & areas

Posted May 13, 2015
Pros: friendly valet & concierge
Location: plenty of places to eat & drink, visit
concierge & valet guys really helpful, good location with easy access to downtown areas