Ratings based on 1,583 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom California

Great location for bars, Bad for multiple people

Posted Mar 12, 2015
The hotel is located two blocks away from 6th street which is great for bars and food. The downside is the hotel staff doesn't think its acceptable to have 4 people in a room talking to each other at 430 in the afternoon. They claim its too loud and threaten to kick you out. I mean seriously it was adults in a room at 430pm on a Saturday chatting and catching up before going out to dinner. I mean really?!?! We go to dinner with our friends and out for drink and only two return at 1215 to a security guard walking the floor. Coincidence or not, we were not loud or rowdy from the start and it was a rainy Saturday. I would hate to see how they handle the music fests or rodeo with all those drunk loud people.
2 out of 5
by A verified travelerfrom Austin, Texas

Disappointing: smell of water and the staff

Posted Mar 9, 2015
Pros: Beautiful lobby
Cons: the smell of the water. multiple plugs in the room for charging phones, computes, etc.
Location: convenient location downtown to restaurants, etc.
The water did not smell sanitary. It had the smell of dead fish. It was so bad, all 3 of us had to use tap water when brushing our teeth. As far as the the rooms being clean, yes. The bed was comfortable but the water in the shower and sink made the overall stay repulsive. OMG!! Worst part: NO PLUGS FOR YOUR phone, etc. We had to unplug lamps and alarm clocks to charge phones, computer, etc. When we pulled in to valet our vehicle, the valet attendant walked past us, to attend to the people in the 'nicer' car behind us. When I asked him what he was doing, he said he didn't realize we were valeting (though we were in the front to valet).
Comment from Hotel Management
Mar 11, 2015 by Gene, Hotel Management
Thank you for taking time to comment on our hotel. I am sorry about the water issue. We have not had any other comments about it but we will check the system. All of the staff uses this same system daily with no issue. As for the plugs there are 3 plugs on the table beside the bed and 3 on the side of the desk. They are marked with the plug in symbol. I'm sorry you missed them. I would be happy to discuss this with you if you like. Please call me directly. Gene McMenamin
3 out of 5
Recommended
for Everyone
by A verified travelerfrom austin, tx

Great location staff could be more friendly.

Posted Mar 9, 2015
Rooms were great! Location was perfect! Staff was not friendly. I'm a happy person 99% of the time. I know your job can be exhausting and test your patience daily but there is no reason to act snobby towards complete strangers. I'll be staying at hiltons from now on! Same issue with recent stay at Omni in NYC. Never again.
Comment from Hotel Management
Mar 12, 2015 by Gene M., Hotel Management
We appreciate your honest feedback. Please accept our sincere apologies for not receiving the warm welcome that is customary from our staff members. We will share your comments with the team in order to recover from this lapse in service. We hope you will reconsider and return to our hotel in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 3, 2015
had to pay for WiFi. Who does that anymore?!?! Otherwise, great hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Luxury hotel, great location

Posted Feb 24, 2015
Cons: I didn't like being told it was required
Location: The LBJ museum was great!
probably the best thing to say about this hotel is the staff was extremely helpful. I needed a shoehorn to get my boots on and when she had no idea what it was, another person went to shoeshine guy who immediately produced one that worked perfectly. I'm just sorry I didn't get names.
3 out of 5
by A verified travelerfrom Graham, Tx

It was fine.

Posted Feb 16, 2015
Booked this hotel for a Valentine's weekend getaway with high hopes. I'll say the hotel was generally nice but not what I expected. I've stayed at a downtown Omni in Dallas and it was easily the nicest hotel I've ever stayed in and I expected the same here. It was clean, staff was friendly, location was fine if you don't mind walking (which we didn't-we enjoyed exploring on foot) but for almost $400 a night I expected elegance or at least a more modern hotel. I felt the rooms were dated, comparable to what you would get for $200/night or less. That is really my only complaint. If you're not into the fancy fixtures and furnishings then you won't mind this hotel. I get that prices were higher considering the holiday but I just wouldn't recommend it especially for a romantic stay. If you're going to pay that much then stay at the W which is the same price or somewhere else more visually appealing.
Comment from Hotel Management
Mar 6, 2015 by Gene, Hotel Management
Thank you for taking time to provide your feedback. We have recently renovated our upper guestroom/suite floors, public space, and meeting rooms. We look forward to completing the update on our lower floors in the near future. We hope you will reconsider and return to our hotel as we value your patronage.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 11, 2015
We had a pleasant stay at the OMNI. Most of the places we went to were within walking distance or a short cab ride away. The pool was small, but the deck had fantastic sun exposure.
3 out of 5
Recommended
for Couples
by A verified travelerfrom san francisco

Within walking distance to everything Austin

Posted Feb 10, 2015
Pros: Staff, location for walking was prime.
Cons: Not sure since cant do anything about structure and noise downtown.
Location: Within walking to 6th street nightlife, shops and bats bridge as well as whole foods market.
Great location since I didn't rent a car. Staff were pleasant and helpful. I think the cost is a bit high, would probably have stayed at Mariott for just as nice a hotel, good location and less expensive. Also, be prepared for noise from downtown and walls were thin- I could hear the people talking and their conversation in the room next to me.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Lovely hotel, close to 6th street

Posted Feb 9, 2015
Pros: The staff and the cleanliness of the rooms and hotel itself.
Cons: The only thing I feel that could be improved was the stairwell up to the pool. It just felt less clean and warm compared to the rest of the hotel.
Location: 6th street is only a couple blocks away! Stubb's BBQ is only a short walk on 8th street and so good!
This hotel was excellent! The hotel itself is easy to find and very appealing on the inside and out. The best part was the staff! They were so friendly and willing to help you with anything! The boys at the concierge desk were so nice and friendly! We spent a little extra money and got a room on the club floor... well worth it! Free drinks and good appetizers in the evening and a nice breakfast in the morning. The hotel was only minutes away from 6th street (walking) and there were always cabs parked out front if you were wanting to go somewhere farther and didn't have a car. We had a lovely stay at the Omni Downtown!
Comment from Hotel Management
Mar 6, 2015 by Gene, Hotel Management
Thank you for choosing to stay with us during your recent visit to Austin. We appreciate your feedback, and we’re pleased to hear that our staff members made you feel as if you were at your home away from home. We look forward to seeing you again in the future.
1 out of 5
by A verified traveler

Posted Feb 7, 2015
Very rude staff. Specially the guy at the front desk, can't remember his name, it was hard to pronounce. I don't know what's happened in your life that you need to be so rude to people. Maybe life hasn't been great for you but it's no reason for you to retaliate and take it out on hotel guests that are just in Austin enjoying their night. Everything else about the hotel was great, except that guy.
Comment from Hotel Management
Mar 6, 2015 by Gene, Hotel Management
We appreciate your feedback. Please accept our apologies for the less than customary level of service you received from our Front Desk staff member. We hope you will return in the future as we value your patronage.