Suite, 2 Queen Beds | Desk, soundproofing, iron/ironing board, free WiFi

Reviews of Quality Suites South

2.5 out of 5
Quality Suites South
1701 E. St. Elmo Rd., Austin, TX

Reviews

7.6

Good

Rating 10 - Excellent. 222 out of 601 reviews" "
Rating 8 - Good. 183 out of 601 reviews" "
Rating 6 - Okay. 96 out of 601 reviews" "
Rating 4 - Poor. 49 out of 601 reviews" "
Rating 2 - Terrible. 51 out of 601 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Carolina, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Breakfast was alright. Right off the hwy so easy to get around. Gas station was right behind the hotel so very cool.
Stayed 2 nights in Mar 2024
Response from B Shah on Mar 24, 2024
Hi James,Thank you for your review! We're delighted to hear that you had a positive experience during your stay with us. It's great to know that you found our location convenient for accessing the highway and appreciated the nearby amenities like the gas station. We're glad you enjoyed your breakfast, although we'll strive to make it even better for your next visit. We look forward to welcoming you back again soon!Thanks,

10/10 Excellent

Jose

Traveled with family
Liked: Amenities
Great service !
Stayed 1 night in Mar 2024
Response from Ben on Mar 18, 2024
Hi Jose,Thank you for your fantastic review! We are thrilled to hear that you had a great experience with our service during your stay. Providing exceptional service to our guests is at the heart of what we do, and it's incredibly rewarding to know that we succeeded in making your stay memorable.Your kind words mean a lot to us and will be shared with our team, who works tirelessly to ensure that every guest feels welcomed and well taken care of.We appreciate your feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,

10/10 Excellent

Ashley

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Ben on Mar 18, 2024
Hi Ashley,Thank you for your outstanding rating! We are thrilled to hear that you had a perfect experience during your stay with us. Providing top-notch service and ensuring our guests' satisfaction is our utmost priority, and we're delighted that we met and exceeded your expectations.Your glowing review means the world to us and serves as motivation for our team to continue delivering exceptional experiences to all our guests.We truly appreciate your feedback and look forward to welcoming you back for another flawless stay in the future.Warm regards,

10/10 Excellent

Cesar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for business trip.
Stayed 4 nights in Mar 2024
Response from Owner on Mar 19, 2024
Hi Cesar,Thank you for your wonderful feedback! We're thrilled to hear that our accommodations were perfect for your business trip. Providing a comfortable and convenient environment for our guests, especially those traveling for business, is something we take great pride in.We're glad that you found everything to your liking and that we could contribute to the success of your trip. Should your travels bring you back to Quality Suites, we'd be honored to host you again.Thank you for choosing us, and we look forward to welcoming you back in the future.Warm regards,

10/10 Excellent

Monica

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very persistent and just welcoming
Stayed 2 nights in Mar 2024
Response from Ben on Mar 19, 2024
Hi Monica,Thank you so much for your glowing review! We're thrilled to hear that you found our team to be persistent and welcoming during your stay at Quality Suites. Ensuring that our guests feel genuinely welcomed and supported throughout their time with us is incredibly important to us.Your kind words mean a lot to our team, and they serve as a reminder of the dedication and care we strive to provide to each and every guest.Should your travels bring you back to Quality Suites, we'd be delighted to welcome you again for another fantastic stay.Warm regards,

8/10 Good

Melanie

Traveled with partner
Liked: Staff & service
Owners were friendly and the property is older but they seem to be keeping it nice.
Stayed 3 nights in Mar 2024
Response from Ben on Mar 19, 2024
Hi Melanie,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our owners to be friendly and that you noticed our efforts in maintaining the property despite its age.Ensuring a pleasant and well-kept environment for our guests is a top priority for us, and we appreciate your acknowledgment of our efforts.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. Should your travels bring you back to Quality Suites, we would be honored to host you again and provide you with an even better experience.Warm regards,B. ShahOwnerQuality Suites

10/10 Excellent

Monica

Business traveler, Traveled with partner
Liked: Amenities
They were so consistent and up to every need that I needed ! Very nice staff
Stayed 2 nights in Mar 2024
Response from Ben on Mar 19, 2024
Hi Monica,Thank you for your exceptional review! We're thrilled to learn that our staff at Quality Suites went above and beyond to meet your needs and provide outstanding service throughout your stay. Consistency and attentiveness are key pillars of our hospitality philosophy, and we're delighted to hear that we delivered on both fronts.Your compliments will be shared with our team, who will be encouraged by your kind words. It was a pleasure hosting you, and we hope to welcome you back soon for another exceptional experience.Warm regards,B. ShahOwnerQuality Suites

2/10 Terrible

Chioma

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The property itself was decent. However, upon check-in, the room I booked was completely gone and they put me in a smaller room with no compensation. Once we get into the room and pull out the sofa couch, we go the whole day without noticing that someone has left their underwear and dirty towel underneath the sofa.
Stayed 1 night in Mar 2024
Response from Ben on Mar 19, 2024
Hi Chioma,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and disappointment you encountered during your stay at Quality Suites.It is truly regrettable to hear about the issues you faced upon check-in, including the room discrepancy and the cleanliness oversight. Please know that this is not the standard of service we aim to provide, and we deeply regret any discomfort or inconvenience caused.Rest assured, we will be addressing these concerns with our team to ensure that corrective measures are taken to prevent such occurrences in the future. Additionally, we will review our procedures to ensure that all rooms are thoroughly checked and cleaned to our high standards before guests arrive.We understand that this experience may have tarnished your impression of our property, but we sincerely hope for another opportunity to exceed your expectations and regain your trust. If you are willing to give us another chance, please do not hesitate to contact me directly, and I will personally ensure that your next stay with us is flawless.Once again, we apologize for the inconvenience and appreciate your valuable feedback.Warm regards,B. ShahOwnerQuality Suites

10/10 Excellent

Elizabeth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who checked us in was very nice.
Stayed 1 night in Feb 2024
Response from Ben on Mar 19, 2024
Hi Elizabeth,Thank you for your wonderful review! We're delighted to hear that the lady who checked you in provided excellent service and made your experience at Quality Suites a pleasant one.We take great pride in delivering exceptional hospitality, and it's always rewarding to receive positive feedback about our team members. Your kind words will be shared with her, and I'm sure she will be thrilled to hear about the positive impact she had on your stay.Thank you for choosing Quality Suites, and we look forward to welcoming you back for another fantastic experience in the future.Warm regards,B. ShahOwnerQuality Suites

10/10 Excellent

Haydee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great size room with refrigerator and microwave. Not great choices for breakfast. Just cereal, waffles and yogurt. Good coffee
Stayed 1 night in Feb 2024
Response from Ben on Mar 19, 2024
Hi Haydee,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the spaciousness of your room at Quality Suites, along with the convenience of having a refrigerator and microwave.However, we apologize that our breakfast options did not fully meet your expectations. Your comments regarding the limited choices are duly noted, and we appreciate your input as we continuously strive to improve our offerings to better accommodate the preferences of all our guests.We're glad to hear that you enjoyed our coffee, and we will certainly take your feedback into consideration to enhance the breakfast experience for our guests in the future.Thank you for choosing Quality Suites, and we hope to have the opportunity to welcome you back for another great stay.Warm regards,B. ShahOwnerQuality Suites

10/10 Excellent

Emily Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 1 night in Feb 2024
Response from Ben on Mar 19, 2024
Hi Emily Lynn,Thank you for your excellent review! We're thrilled to hear that you had a pleasant experience with our staff at Quality Suites. Providing exceptional service to our guests is our top priority, and we're delighted that our team members were able to make your stay memorable.Your kind words will be shared with our staff, who will be encouraged by your feedback. We truly appreciate your recognition of their efforts.Thank you for choosing Quality Suites, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,B. ShahOwnerQuality Suites

10/10 Excellent

Olivia

Stayed 1 night in Jan 2024
Response from Ben on Mar 19, 2024
Hi Olivia,Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay at Quality Suites. Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations.We truly appreciate your praise and look forward to welcoming you back for another fantastic stay in the future.Warm regards,B. ShahOwnerQuality Suites

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-out, friendly staff. Not a deal breaker but ice machines on each floor would be nice
Stayed 1 night in Jan 2024
Response from Ben on Mar 19, 2024
Hi Frances,Thank you for your outstanding review! We're thrilled to hear that you found the check-out process easy and that our staff were friendly during your stay at Quality Suites. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations in these aspects.Your feedback regarding the ice machines is duly noted. We appreciate your suggestion, and we'll certainly take it into consideration as we strive to enhance our guests' experience.Thank you for choosing Quality Suites, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,B. ShahOwnerQuality Suites

2/10 Terrible

BYRON

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Filthy room stains on carpet bedding towels Room had a Stench nasty smell. Slumlord conditions.
Stayed 1 night in Jan 2024

6/10 Okay

Tomas

Business traveler
Breakfast is just waffles and coffee
Stayed 1 night in Jan 2024
Response from Ben on Jan 13, 2024
Dear Tomas,Thank you for your feedback. We appreciate your input regarding our breakfast offerings. We're constantly looking to improve and diversify our options, and your comments will be considered as we enhance our breakfast selections to better meet our guests' expectations.If you have any specific preferences or suggestions for breakfast items, we'd love to hear them. We value your input and hope to provide a more satisfying breakfast experience during your next visit.Best regards,B ShahManager

10/10 Excellent

Harshit

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean property!
Stayed 4 nights in Jan 2024
Response from Ben on Jan 11, 2024
Dear Harshit,Thank you so much for your positive feedback and the fantastic 5/5 rating! We are delighted to hear that you found our property nice and clean. Our team works hard to maintain high standards, and it's always rewarding to know when guests have a great experience.We appreciate you taking the time to share your thoughts, and we look forward to hosting you again in the future. If there's anything specific you loved about your stay or any suggestions you have, feel free to let us know.Warm regards,B. Shah

10/10 Excellent

Christoph

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and friendly owners. The rooms are really big and the bed was comfortable. All appliances are new. The breakfast was excellent 👌 The owner checked everything every few minutes 👌 If we ever visit Austin again, we definitely would stay here again.
Stayed 1 night in Jan 2024
Response from B. Shah on Jan 8, 2024
Dear Christoph,Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you enjoyed your stay at Quality Suites Austin South, and that our service, room size, and comfortable bed met your expectations.It's especially rewarding to know that you appreciated the efforts of our owners to ensure everything was up to standard, and we're delighted that you found our breakfast to be excellent.We genuinely value your positive feedback, and we look forward to the possibility of hosting you again if your travels bring you back to Austin. If there's anything specific you loved about your stay, or if you have any suggestions for us to make future experiences even better, please feel free to share.Thank you for choosing to stay with us at Quality Suites Austin South. Safe travels!Best regards,

8/10 Good

Jeany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was an awesome deal, very clean and friendly check in. We only stayed for a night but very nice. The breakfast area was very small and before 9am (breakfast ended at 930 on this day) there was not much left unfortunately and items that were low stock or out was not replenished.
Stayed 1 night in Dec 2023
Response from Ben on Jan 11, 2024
Dear Jeany,Thank you for your positive feedback and for choosing our hotel. We're thrilled to hear that you found it to be an awesome deal with a clean and friendly check-in experience.We apologize for any inconvenience regarding the breakfast area. Your comments about the limited selection and low stock are valuable, and we will address this with our team to ensure improvements in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay.Best regards,B. ShahGeneral ManagerQuality Suites

10/10 Excellent

Huyenchau

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious! Large parking lot in a pretty good part of town. You can’t beat that rate for Austin. I enjoyed my stay.
Stayed 2 nights in Dec 2023
Response from Ben on Dec 31, 2023
Dear Huyenchau,Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you enjoyed your stay at Quality Suites.It's wonderful to know that you found your room clean and spacious. Our team takes great pride in maintaining a high standard of cleanliness and ensuring our guests have comfortable accommodations.We're also pleased to hear that the large parking lot and the location in a good part of town met your expectations. Providing convenient amenities and a safe environment for our guests is a top priority for us.Your kind words about the rate being unbeatable for Austin are truly appreciated. We strive to offer value to our guests, and it's rewarding to know that you found our pricing competitive.Once again, thank you for choosing Quality Suites. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If you have any further comments or suggestions, feel free to reach out. Safe travels!Best regards,

10/10 Excellent

Jonatan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is good thing
Stayed 1 night in Dec 2023
Response from Ben on Dec 25, 2023
Thank you! Looking forward to welcoming you again! Happy Holidays!

6/10 Okay

Gregory, Renton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was clean and comfy for the money. Mgr very nice. Good value!
Stayed 1 night in Dec 2023
Response from Ben on Dec 25, 2023
Thank you! Looking forward to welcoming you again! Happy Holidays!

8/10 Good

Edgar

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Ben on Mar 19, 2024
Hi Edgar,Thank you for taking the time to share your feedback with us. We appreciate your honesty and value your input.We're pleased to hear that you had a generally positive experience during your stay at Quality Suites. However, we would love to know if there were any specific areas where we could improve to turn your next stay into a perfect 5/5 experience. Your feedback helps us identify areas for enhancement and ensures that we continue to provide the best possible service to our guests.Thank you for choosing Quality Suites, and we hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,B. ShahOwnerQuality Suites

6/10 Okay

Danilda

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and good service. However, very difficult to access due to limited access to public transportation. the staff has poor knowledge of the amenities offered in the downtown area.
Stayed 2 nights in Dec 2023

2/10 Terrible

JONELDA

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Selinda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy. Great service
Stayed 1 night in Dec 2023

10/10 Excellent

Tenia, Cypress

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast and very nice room
Stayed 3 nights in Dec 2023

10/10 Excellent

Rodrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Xiao Chen

Stayed 3 nights in Nov 2023
Response from Ben on Dec 25, 2023
Thank you! Looking forward to welcoming you again! Happy Holidays!

10/10 Excellent

Tenia, Cypress

Stayed 2 nights in Nov 2023
Response from Ben on Jan 11, 2024
Dear Tenia,Thank you so much for your positive feedback and the fantastic 5/5 rating! We are delighted to hear that you found our property nice and clean. Our team works hard to maintain high standards, and it's always rewarding to know when guests have a great experience.We appreciate you taking the time to share your thoughts, and we look forward to hosting you again in the future. If there's anything specific you loved about your stay or any suggestions you have, feel free to let us know.Warm regards,B. ShahGeneral Manager Quality Suites

4/10 Poor

Parker

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Easy to park but a lot of trash on the property that needed to be cleaned up
Stayed 1 night in Nov 2023
Response from Norma Cortes on Dec 4, 2023
We take pride in our property, so sorry that our parking lot had a lot of trash.

10/10 Excellent

Faith

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and quiet, and we had no problems. Staff were very helpful and friendly. It’s a slightly older property, but well-maintained. The pool isn’t heated, if you are wondering. It was just what we needed for a family of four, at a good price.
Stayed 1 night in Nov 2023
Response from Norma Cortes on Dec 4, 2023
Thanks for taking the time to give us a review.

10/10 Excellent

Vinicius

Stayed 2 nights in Nov 2023
Response from Norma Cortes on Dec 4, 2023
Thanks for taking the time to give us a review.

10/10 Excellent

matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Norma Cortes on Dec 4, 2023
Thanks for taking the time to give us a review.

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very nice hotel with really good breakfast. The only complaint is zero housekeeping services. Our trash was not picked up for three days. Two days without towel exchange. Other than that it was a nice stay.
Stayed 3 nights in Oct 2023
Response from Norma Cortes on Nov 3, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with housekeeping not changing your towels and removing the trash. Your satisfaction is important to us as a valued member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Gina

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
OK if you don't want to use the gym
A decent enough place. OK breakfast and clean rooms. The gym, however, has no air conditioning. It's not broken. It's non existent. Can't figure out how they figure people will exercise in 85 degree weather. I was lucky enough to get the Marriott two doors down to let me use their gym. The hotel is a little bit run down and could use a good renovation.
Stayed 1 night in Oct 2023
Response from Norma Cortes on Nov 3, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our gym. Your satisfaction is important to us as a valued.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room we had the hvac unit emitted a noxious odor. They moved us immediately to another room.
Stayed 1 night in Oct 2023
Response from Norma Cortes on Nov 3, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Suites and the services we provide for our valued members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Ila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, & outstanding service
Attended F1 Grand Prix race this weekend. Great location for accessibility to multiple highways, plus close proximity to the airport and a Walmart for basic necessities. Room was very clean and bed was extremely comfortable. My reservation somehow went missing in their system, but Norma (manager) was very sweet and accommodating to get the room rebooked quickly. She smoothed over a (briefly) stressful situation with her warmth and kindness, and her management of the hotel is impeccable, as witnessed with her interactions with the staff. Would absolutely stay here again, not only for the clean and comfortable conditions, but to be greeted by Norma’s outstanding hospitality once more. See you again at next year’s Grand Prix!! :)
Stayed 1 night in Oct 2023
Response from Norma Cortes on Oct 24, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Suites and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Norma CortesGeneral ManagerQuality Suites5124446630

6/10 Okay

Chris

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Norma Cortes on Oct 26, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a member. You review will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive your feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Norma Cortes on Oct 26, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a member. Your review will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your review is important to us. Please visit us again soon!

2/10 Terrible

Anna

Stayed 3 nights in Sep 2023
Response from Norma Cortes on Oct 26, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Issues. Your satisfaction is important to us as a valued our guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Hugo

Stayed 1 night in Sep 2023
Response from Norma Cortes on Oct 8, 2023
Thanks for taking the time to give us a review.

8/10 Good

Edgar

Stayed 1 night in Sep 2023
Response from Norma Cortes on Oct 8, 2023
Thanks for taking the time to give us a review.

8/10 Good

Julia

Stayed 8 nights in Aug 2023
Response from Norma Cortes on Oct 8, 2023
Thanks for taking the time to give us a review

10/10 Excellent

Patricia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady was very nice and made everything super easy!
Stayed 1 night in Sep 2023
Response from Norma Cortes on Sep 15, 2023
Thanks for taking the time to write a review.

10/10 Excellent

Evangline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Norma Cortes on Sep 15, 2023
Thanks for taking the time to write a review.

10/10 Excellent

Sean

Stayed 1 night in Sep 2023
Response from Norma Cortes on Sep 15, 2023
Thanks for taking the time to write a review.

8/10 Good

gloria

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Norma Cortes on Sep 7, 2023
Thanks for taking the time to give us a review.

2/10 Terrible

Brandon

Business traveler
Disliked: Cleanliness, property conditions & facilities
Absolutely filthy room. The first room I was in had evidence of bedbugs. Brought this to the staffs attention and all they could do was change my room. The second room was still filthy with him stuck to the headboard and hair all in the sheets as if they weren't changed. Definitely lacking quality here
Response from Norma Cortes on Sep 5, 2023
So sorry about your issue, but no one has said anything about bedbug or any reports about this.