Hello Joshua, Thank you for taking the time to complete our guest survey. The staff and I at the Red Roof Inn Austin Rund Rock are sorry you had a less than satisfactory experience, as you indicated that you were displeased with the lighting and you found there to be an odor in your room, prompting your 1/5 rating. We strive to provide guests with clean rooms and all the comforts of home, so I am disappointed to see that was not achieved for you. We value you as our guest and appreciate your business. Have a good day.Sincerely,Toni-Ann Red Roof ManagementRediResponse Specialist

Hello John,Thank you for being a guest here at our Red Roof Inn Austin - Round Rock. We are happy to have been able to provide you with a great stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Thank you for giving us a 5 out of 5 score on our review, John. We appreciate you taking the time to do a survey, as it’s encouraging to know that we are doing a great job for our guest.We hope you choose to stay with us again here at our Red Roof Inn Austin - Round Rock.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello AmberLee, Thank you for taking the time to tell us about your experience at the Red Roof Inn Austin - Round Rock. I am disappointed that your experience did not meet your full expectations. Please accept our sincerest apologies for the unpleasant odor you encounter, the dirty hallways and all the other concerns mentioned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure that your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Dear Bill,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Austin - Round Rock. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our clean building. You indicated that you were unsatisfied with no breakfast and the pest you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Dear Jennifer,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Austin - Round Rock and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Dear Sandy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN AUSTIN - ROUND ROCK. We are happy that the staff provided you with a clean room that smelt better than the previous, however, we are sorry that the first room given had a foul odor and lacked cleanliness. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

Dear Carminie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AUSTIN - ROUND ROCK. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the comfortable bed. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Christian,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AUSTIN - ROUND ROCK. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the peaceful stay you had, however, we apologize for the noisy neighbors. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Barbara, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FAIRMONT and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Hello Melanie, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN AUSTIN - ROUND ROCK and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Dear Elena,Thank you for taking the time to tell us about your experience at the Red Roof Inn Austin - Round Rock. However, I am sorry that your experience did not meet your expectations, as you indicated that you found the hotel to have an odor and that the room was unclean. This is regrettable to hear. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello William, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN AUSTIN - ROUND ROCK and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Dear Homer,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN AUSTIN - ROUND ROCK. However, I sincerely apologize for the encounter you had with our staff and the situation you mentioned regarding parking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

Hello Julie, Thank you for the feedback about your recent stay at our hotel Red Roof Inn Austin - Round Rock. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that your visit was less than satisfactory. Feedback from our guests is always welcome and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Amanda, Thank you for sharing your feedback about your recent stay at our hotel Red Roof Inn Austin - Round Rock. We apologize if cleanliness did not meet your expectations, prompting your 1/5 score. We strive to maintain high standards and appreciate your input. We encourage guests to reach out to our management team directly so we can address any concerns promptly.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Halima, Thank you for taking the time to tell us about your experience at the Red Roof Inn Austin - Round Rock. The staff and I are thrilled to read that you loved the customer service provided, prompting your 3/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Nelly, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Austin - Round Rock. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the odor of the room and the lack of cleanliness of the room. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. Your feedback is important to us and your comments will be shared with the Red Roof management team in an effort to address your concerns.Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Jesse, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AUSTIN - ROUND ROCK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Hello Sandra, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AUSTIN - ROUND ROCK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hi Jesse,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Austin - Round Rock with us. It was so rewarding to see that we earned your 5/5 score with our kind and helpful staff. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

Hi Karen,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Austin - Round Rock with us. It was so rewarding to see that we earned your 5/5 score with our clean rooms and our quiet hotel, despite it being an older property that was remodeled. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

Dear Valerie,Thank you for taking the time to complete our guest survey of the Red Roof Inn Austin - Round Rock. However, it seems as though your experience with our Red Roof Inn did not meet your expectations as you've indicated that your room was unclean, there was no housekeeping and that the hallway had an odor, which are truly regrettable. Should you choose to stay again, please feel free to speak with the front desk regarding any problems you may have. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels to provide a better stay.Very truly yours,Red Roof Management

Dear Dustin,I appreciate you sharing your feedback following your stay at the Red Roof Inn Austin - Round Rock. I was saddened to read that your stay fell short of your expectations due to no hot water, thin walls and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Chirell RediResponse Specialist

Dear Roxann,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AUSTIN - ROUND ROCK. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the loud noise disturbance that came from other guest. Our front desk team will be reminded to address noise complaints promptly in the future. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Red Roof Management

Hello Lorenzo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AUSTIN - ROUND ROCK and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

Dear Janeicka, I appreciate you sharing your feedback following your stay at the RED ROOF INN AUSTIN - ROUND ROCK. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the condition of the heater that you described along with the other issues mentioned. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Red Roof Management

Hello Janeicka, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AUSTIN - ROUND ROCK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AUSTIN - ROUND ROCK and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Hello Larry, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AUSTIN - ROUND ROCK and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Hello Chauncey, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AUSTIN - ROUND ROCK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Hello Diana,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

Hi Mythruvarun,Thank you for taking the time to write a review of your stay at the Red Roof Inn Austin - Round Rock. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Even though much info wasn't given you did highlight the word trash. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RedRoof Management

Hello Phillip,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

Hello Michelle,Thank you for taking the time to tell us about your stay at our Red Roof Inn. I am truly disappointed that you did not leave with a good impression of our hotel, due to the issues that you’ve brought to my attention regarding a broken toilet, no ventilation and possible mold are troubling. To uphold our Red Roof's high standards, I have shared your comments with the management to have your claims investigated. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you have a good day.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Ryan,Thank you for taking the time to share your feedback regarding your experience at our Red Roof Inn Austin - Round Rock location. I am disappointed to learn that your stay was less than ideal due to the insect amongst other concerns you mentioned. Let me humbly apologize for the impact this had and the impression this left with you. Red Roof values your business and would like to assure you that this is not reflective of our usual standards. It is important to know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they an work with the specialists to ensure everything is as it should be. We truly hope that you give Red Roof another chance to provide you with a better experience. Sincerely, Devorine Red Roof Management RediResponse Specialist

Hello Arabella,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests here at Red Roof.I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello William, Thank you for taking the time to complete our guest survey. Myself and the staff at the Red Roof Inn are sorry you had a less than satisfactory experience, prompting your 2/5 rating. At Red Roof we strive to provide guests with clean rooms and all the comforts of home, so I am disappointed to see that was not achieved for you. We value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

Thank you, Kevin, for taking a moment to complete our survey. The staff at the Red Roof Inn Austin - Round Rock and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Jennifer,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN AUSTIN - ROUND ROCK. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the odor you described. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

Dear Telvin,Thank you for taking the time to tell us about your experience at the RED ROOF INN AUSTIN - ROUND ROCK. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor you described, the situation you mentioned regarding the room and the other issues highlighted which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

Dear Arturo,Thank you for taking the time to tell us about your experience at the RED ROOF INN AUSTIN - ROUND ROCK. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the pillows and sheets. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,KamariaRed Roof ManagementRediResponse Specialist

Dear Valued Guest,Thank you for sharing your thoughts following your recent visit to RED ROOF INN AUSTIN - ROUND ROCK. We are sorry you had a less than satisfactory experience due to the uncleanliness of your first room. Nevertheless, it's good to read that our second room was to your liking. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Regards,LintonRed Roof ManagementRediresponse Specialist

Hello Justin,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AUSTIN - ROUND ROCK and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,DannielleRed Roof ManagementRediresponse Specialist

Dear Shelby,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AUSTIN - ROUND ROCK. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the comfortable stay you had with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Valued Guest,We are sorry about your recent experience at the RED ROOF INN AUSTIN - ROUND ROCK. We are utterly disappointed to learn that you encountered these distasteful situation during your recent visit. Please accept our sincerest apologies as this is nowhere near the standard we strive to uphold. I have farther raised this concern with the property's management team in an effort to fully address your concerns. We appreciate you business and would love the opportunity to serve you better at Redroof, should your travels bring you back to our area. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear James,Thank you for taking the time to tell us about your experience at the RED ROOF INN AUSTIN - ROUND ROCK. I am sorry that your experience did not meet your expectations. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the tile was cracked, there was no breakfast available along with the other issues highlighted. We understand the importance of a peaceful stay and are actively working on improving the overall condition of our property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to and this matter will be discussed with the team to improve our guest experience in the future.Thank you for sharing your concerns. We hope to earn your business again on your next travels.Very truly yours,DannielleRed Roof ManagementRediresponse Specialist

Dear Lisa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AUSTIN - ROUND ROCK. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the foul odor, unclean state of the room and condition of the towels. We will take your comments into consideration to make changes to improve our customer experience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AUSTIN - ROUND ROCK and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Stephen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AUSTIN - ROUND ROCK and I welcome your 3/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist