Habitación Deluxe, 2 camas Queen size, para no fumadores | Escritorio, espacio para trabajar con laptop y cortinas blackout

Opiniones de Red Roof Inn Austin - Round Rock

2 out of 5
Red Roof Inn Austin - Round Rock
1990 North I-35, Round Rock, TX

Opiniones

5.6
Puntuación de 10, es decir, Excelente. Basada en 180 de 1004 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 158 de 1004 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 170 de 1004 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 174 de 1004 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 322 de 1004 opiniones" "

5.4/10

Limpieza

6.4/10

Servicio y personal

5.0/10

Servicios

5.2/10

Condiciones de la propiedad

5.4/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Jessica Aidee

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
En mal estado.
El hotel realmente es muy viejo, el estado de la propiedad es deteriorado, las habitaciones son viejas, no funciona la caja fuerte, la basura está siempre afuera de los cuartos y no hacen limpieza. Realmente no recomendaría quedarte, me quedaba muy cerca de un evento al que asistí y era el único disponible pero se ve 1,000 veces mejor en fotografía. Del personal no tengo opinión porque solo los vi en la recepción y salida y te atendían amablemente.
Se hospedó 3 noches en octubre de 2023
Respuesta de Linton Red Roof Management Rediresponse Specialist, el 2 nov. 2023
Querida Jessica,Gracias por compartir sus pensamientos luego de su reciente visita a RED ROOF INN AUSTIN - ROUND ROCK. Lamentamos que haya tenido una experiencia menos satisfactoria debido a que la apariencia de nuestro hotel no es de su agrado, la caja fuerte defectuosa y otros inconvenientes enumerados. Sin embargo, es bueno saber que nuestro personal fue amable con usted. Trabajamos continuamente para mejorar nuestro hotel, por lo que realmente agradezco que nos brinde sus comentarios.Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir sus inquietudes y nuestro equipo en Red Roof le desea todo lo mejor en sus futuros viajes.Atentamente,LintonRed Roof ManagementRediresponse Specialist

4/10 Malo

Juan

????
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sharma RediResponse Specialist, el 16 sept. 2023
Hello Juan,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN AUSTIN - ROUND ROCK and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so Red Roof can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 Excelente

Loirenis

Se hospedó 1 noche en junio de 2023
Respuesta de Antonio,RediResponse Specialist, el 12 jul. 2023
Hello Loirenis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AUSTIN - ROUND ROCK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

2/10 Terrible

Mark S.

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Un lugar totalmente asqueroso, feels like a yunki place! Tiene moho negro, habitaciones y pasillos asquerosos, tuve que reservar en otro lugar, el olor insoportable, no se como es que sigue funcionando este lugar, Cero recomendado, no me dieron ninguna compensación, ofrecen cambiar de habitación pero es lo mismo por que el hotel estero es una porquería
Se hospedó 1 noche en febrero de 2023
Respuesta de Samantha RediResponse Specialist, el 6 feb. 2023
Dear Mark S,Thank you for taking the time to tell us about your experience at the Red Roof Inn Austin - Round Rock. You indicated that you saw possible mold, the lack of cleanliness as it relates rooms and corridors, along with the other concerns you highlighted hindered your experience. I have notified management of your comments in an effort to address your concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thanks to your feedback we can continue to work on improving the quality of our services, in order to provide our guests with an exceptional experience. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Samantha RediResponse Specialist

10/10 Excelente

Hector

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
N
Se hospedó 1 noche en junio de 2022

2/10 Terrible

Norma Angélica

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pésimo
El lugar feo y sucio. Camas muy incomodas, el baño sucio, holor a cigarro. Al entrar al hotel habia bolsas de basura en los pasillos. Demasiado ruidoso.
Se hospedó 1 noche en mayo de 2022

10/10 Excelente

Ernest

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 2 noches en enero de 2022

2/10 Terrible

Juan

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Necesita limpieza
Tienen muchos peros y gatos . Huele feo y los colchones tienen chinches , da mucha picazón según los trabajadores . Deben ser más limpios !
Se hospedó 4 noches en diciembre de 2021

8/10 Bueno

Pedro

Viaje familiar
Le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2021

10/10 Excelente

Narciso Clemente Collazo

Le gustó: Limpieza, servicios, condiciones de la propiedad
La seguridad que sentí......el trato del personal.
Se hospedó 5 noches en octubre de 2021

10/10 Excelente

Jorge

Se hospedó 5 noches en octubre de 2021

4/10 Malo

Daniel

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El hotel es de regular a malo , se hospedaron ese día mucha gente rara de hecho en la madrugada hubo una pelea entre gente morena . De verdad tuve mucho miedo porque andaba con mi esposa e hijo
Se hospedó 1 noche en octubre de 2021

2/10 Terrible

Darien

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Esta en muy malas condiciones en todos los aspectos
Se hospedó 2 noches en octubre de 2021

10/10 Excelente

Hector

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buen servicio
Se hospedó 1 noche en agosto de 2021

10/10 Excelente

BRENDA

Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2021

6/10 Aceptable

Jorge

No le gustó: Limpieza
Se hospedó 1 noche en julio de 2021

4/10 Malo

SEBASTIANO

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No clean
Se hospedó 1 noche en mayo de 2021

6/10 Aceptable

Gerardo Alexander

Viaje de negocios
Le gustó: Condiciones de la propiedad
Good place for work
Se hospedó 5 noches en mayo de 2021

8/10 Bueno

Rosaura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen servicio ya hice una nueva reservación.
Se hospedó 1 noche en mayo de 2021

10/10 Excelente

José

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en mayo de 2021

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We didnt stayed at the hotel, the room was very dirty, sheets were burned by cigarrets, the room stinks a cigarret. Service terrible.
Se hospedó 2 noches en abril de 2021

2/10 Terrible

Blanca

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2021

6/10 Aceptable

Cliente verificado

Viaje de negocios
Un poco sucio afuera y los refrigeradores no funcionan bien
Se hospedó 2 noches en junio de 2020

6/10 Aceptable

Diego

No le gustó: Limpieza
Wifi muy lento y afuera del hotel muy sucio
Se hospedó 5 noches en junio de 2020

2/10 Terrible

Cliente verificado

No le gustó: Limpieza
Se hospedó 1 noche en enero de 2020
Respuesta de Mina, el 4 feb. 2020
We apologize for your negative experience, please give us another chance to earn your trust.

2/10 Terrible

Joel

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2020
Respuesta de Mina, el 4 ene. 2020
Hello Joel, thank you so much for your review we are sorry you did not enjoy your stay, please give us another chance to earn your business.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
Huele a humedad, habia un cucaracho en el mueble de la TV
Se hospedó 1 noche en diciembre de 2019
Respuesta de Mina, el 23 dic. 2019
Hello thank you for taking the time to rate your experience. We are glad you enjoyed your stay.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
En general me gustó la estadia (esta fué mi tercera vez) pero el último día no me dieron el servicio de cuarto de housekeeping. Por lo demás todo aceptable.
Se hospedó 8 noches en noviembre de 2019
Respuesta de Mina, el 23 dic. 2019
Hello thank you for taking the time to rate your stay. We are glad you enjoyed your stay.

2/10 Terrible

Miguel

No le gustó: Limpieza
Se hospedó 3 noches en noviembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2019
Respuesta de Front desk, el 18 dic. 2019
We are glad you had a good stay. Thank you for your review

4/10 Malo

Cliente verificado

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cigarette smell. I ask for no smoking room No breakfasts
Se hospedó 1 noche en agosto de 2019
Respuesta de Mina, el 3 nov. 2019
Thank you so much for your review! we apologize for your experience! Please give us another chance to make it right.

6/10 Aceptable

Rodolfo

No le gustó: Limpieza y servicio y personal
Muy sucio, no hacían limpieza en cuartos
Se hospedó 3 noches en julio de 2019
Respuesta de Front Desk, el 25 sept. 2019
Rodolfo we sincerely apologise for the inconvenience that you experienced during your stay. Please give us another chance to meet your expectations

8/10 Bueno

Lorena

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en abril de 2019
Respuesta de Kash, el 16 abr. 2019
Thank you so much Lorena, hope you made it safely back to your final destination. See you again when you are in town!

6/10 Aceptable

Rodolfo

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2019
Respuesta de Kash, el 21 mar. 2019
Thank you Rodolfo for your review. We are extremely sorry we did not meet your expectation, please give us another chance to earn your business.

2/10 Terrible

Barbara

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Oshane RediResponse Specialist, el 26 mar. 2024
Hello Barbara, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FAIRMONT and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

Melanie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Sharma RediResponse Specialist, el 23 mar. 2024
Hello Melanie, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN AUSTIN - ROUND ROCK and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Elena

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was dirty inside the room and outside the building. I requested a non-smoking room and they gave me a smoking room that smelled like cigarettes. There was plugs that didn't work. Cords that where cut off. No phone connection. Just overall DISGUSTING!!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 20 mar. 2024
Dear Elena,Thank you for taking the time to tell us about your experience at the Red Roof Inn Austin - Round Rock. However, I am sorry that your experience did not meet your expectations, as you indicated that you found the hotel to have an odor and that the room was unclean. This is regrettable to hear. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 Malo

William

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Sharma RediResponse Specialist, el 17 mar. 2024
Hello William, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN AUSTIN - ROUND ROCK and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 Bueno

Homer

Viaje en grupo
Le gustó: Limpieza y servicio y personal
Every handicap parking space was blocked by contractors doing work on the building. I had to park in the back of the building and a worker told me that I might get a nail in my tire at the parking space. There were only two more parking spaces available in the same area. Front desk clerk needs to learn how to smile and say Good morning.
Se hospedó 1 noche en marzo de 2024
Respuesta de Kamaria RediResponse Specialist, el 16 mar. 2024
Dear Homer,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN AUSTIN - ROUND ROCK. However, I sincerely apologize for the encounter you had with our staff and the situation you mentioned regarding parking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

2/10 Terrible

Julie

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Dirty rundown old
Se hospedó 1 noche en marzo de 2024
Respuesta de Nishaye RediResponse Specialist, el 15 mar. 2024
Hello Julie, Thank you for the feedback about your recent stay at our hotel Red Roof Inn Austin - Round Rock. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that your visit was less than satisfactory. Feedback from our guests is always welcome and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Amanda

This place was filthy and we had the worst experience! I do not retro anyone, if I could get my money back I would receive it and run! Never again
Se hospedó 1 noche en marzo de 2024
Respuesta de Nishaye RediResponse Specialist, el 14 mar. 2024
Dear Amanda, Thank you for sharing your feedback about your recent stay at our hotel Red Roof Inn Austin - Round Rock. We apologize if cleanliness did not meet your expectations, prompting your 1/5 score. We strive to maintain high standards and appreciate your input. We encourage guests to reach out to our management team directly so we can address any concerns promptly.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Aceptable

halima

Viaje en pareja
customer service was great
Se hospedó 12 noches en febrero de 2024
Respuesta de Nishaye RediResponse Specialist, el 13 mar. 2024
Hello Halima, Thank you for taking the time to tell us about your experience at the Red Roof Inn Austin - Round Rock. The staff and I are thrilled to read that you loved the customer service provided, prompting your 3/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Malo

Nelly

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
I didn't like the smell and the restroom was not clean
Se hospedó 2 noches en marzo de 2024
Respuesta de Nishaye RediResponse Specialist, el 11 mar. 2024
Hello Nelly, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Austin - Round Rock. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the odor of the room and the lack of cleanliness of the room. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. Your feedback is important to us and your comments will be shared with the Red Roof management team in an effort to address your concerns.Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excelente

Jesse

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Sandra

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
👍
Se hospedó 1 noche en marzo de 2024
Respuesta de Dannielle Rediresponse Specialist, el 5 mar. 2024
Hello Sandra, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AUSTIN - ROUND ROCK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excelente

Jesse

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lucky at front desk was kind and helpful
Se hospedó 1 noche en marzo de 2024
Respuesta de Xao RediResponse Specialist, el 4 mar. 2024
Hi Jesse,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Austin - Round Rock with us. It was so rewarding to see that we earned your 5/5 score with our kind and helpful staff. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

10/10 Excelente

Karen

Viaje de negocios
Le gustó: Limpieza y servicio y personal
This older hotel has been remodeled. The rooms were clean and it was quiet within the hotel.
Se hospedó 2 noches en febrero de 2024
Respuesta de Xao RediResponse Specialist, el 15 feb. 2024
Hi Karen,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Austin - Round Rock with us. It was so rewarding to see that we earned your 5/5 score with our clean rooms and our quiet hotel, despite it being an older property that was remodeled. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

4/10 Malo

Valerie

Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room wasnt very clean to begin with, and i requested housekeeping which they never sent. The hallway also stunk of cat pee for the entirety of my 5-day stay.
Se hospedó 5 noches en enero de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 6 feb. 2024
Dear Valerie,Thank you for taking the time to complete our guest survey of the Red Roof Inn Austin - Round Rock. However, it seems as though your experience with our Red Roof Inn did not meet your expectations as you've indicated that your room was unclean, there was no housekeeping and that the hallway had an odor, which are truly regrettable. Should you choose to stay again, please feel free to speak with the front desk regarding any problems you may have. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels to provide a better stay.Very truly yours,Red Roof Management

4/10 Malo

Dustin

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
No hot water Saturday morning. No less than 5 live roaches between room and bathroom. Paper thin walls with random alarms going off. This building needs to be condemned.
Se hospedó 2 noches en enero de 2024
Respuesta de Chirell RediResponse Specialist, el 24 ene. 2024
Dear Dustin,I appreciate you sharing your feedback following your stay at the Red Roof Inn Austin - Round Rock. I was saddened to read that your stay fell short of your expectations due to no hot water, thin walls and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Chirell RediResponse Specialist