Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 180 de 1004 opiniones" "
10 - Excelente
180
Puntuación de 8, es decir, Bueno. Basada en 158 de 1004 opiniones" "
8 - Bueno
158
Puntuación de 6, es decir, Aceptable. Basada en 170 de 1004 opiniones" "
6 - Aceptable
170
Puntuación de 4, es decir, Malo. Basada en 174 de 1004 opiniones" "
4 - Malo
174
Puntuación de 2, es decir, Terrible. Basada en 322 de 1004 opiniones" "
2 - Terrible
322
5.4/10
Limpieza
6.4/10
Servicio y personal
5.0/10
Servicios
5.2/10
Condiciones de la propiedad
5.4/10
Cuidado del medio ambiente
Opiniones
4/10 Malo
Jessica Aidee
Viaje en grupo
30 oct. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
En mal estado.
El hotel realmente es muy viejo, el estado de la propiedad es deteriorado, las habitaciones son viejas, no funciona la caja fuerte, la basura está siempre afuera de los cuartos y no hacen limpieza.
Realmente no recomendaría quedarte, me quedaba muy cerca de un evento al que asistí y era el único disponible pero se ve 1,000 veces mejor en fotografía.
Del personal no tengo opinión porque solo los vi en la recepción y salida y te atendían amablemente.
Jessica Aidee
Se hospedó 3 noches en octubre de 2023
Respuesta de Linton Red Roof Management Rediresponse Specialist, el 2 nov. 2023
Querida Jessica,Gracias por compartir sus pensamientos luego de su reciente visita a RED ROOF INN AUSTIN - ROUND ROCK. Lamentamos que haya tenido una experiencia menos satisfactoria debido a que la apariencia de nuestro hotel no es de su agrado, la caja fuerte defectuosa y otros inconvenientes enumerados. Sin embargo, es bueno saber que nuestro personal fue amable con usted. Trabajamos continuamente para mejorar nuestro hotel, por lo que realmente agradezco que nos brinde sus comentarios.Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir sus inquietudes y nuestro equipo en Red Roof le desea todo lo mejor en sus futuros viajes.Atentamente,LintonRed Roof ManagementRediresponse Specialist
4/10 Malo
Juan
16 sept. 2023
????
Juan
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sharma RediResponse Specialist, el 16 sept. 2023
Hello Juan,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN AUSTIN - ROUND ROCK and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so Red Roof can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist
10/10 Excelente
Loirenis
21 jun. 2023
Loirenis
Se hospedó 1 noche en junio de 2023
Respuesta de Antonio,RediResponse Specialist, el 12 jul. 2023
Hello Loirenis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AUSTIN - ROUND ROCK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management
2/10 Terrible
Mark S.
Viaje en grupo
5 feb. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Un lugar totalmente asqueroso, feels like a yunki place! Tiene moho negro, habitaciones y pasillos asquerosos, tuve que reservar en otro lugar, el olor insoportable, no se como es que sigue funcionando este lugar, Cero recomendado, no me dieron ninguna compensación, ofrecen cambiar de habitación pero es lo mismo por que el hotel estero es una porquería
Mark S.
Se hospedó 1 noche en febrero de 2023
Respuesta de Samantha RediResponse Specialist, el 6 feb. 2023
Dear Mark S,Thank you for taking the time to tell us about your experience at the Red Roof Inn Austin - Round Rock. You indicated that you saw possible mold, the lack of cleanliness as it relates rooms and corridors, along with the other concerns you highlighted hindered your experience. I have notified management of your comments in an effort to address your concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thanks to your feedback we can continue to work on improving the quality of our services, in order to provide our guests with an exceptional experience. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Samantha RediResponse Specialist
10/10 Excelente
Hector
Viaje en grupo
14 jun. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
N
Hector
Se hospedó 1 noche en junio de 2022
2/10 Terrible
Norma Angélica
Viaje familiar
22 may. 2022
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pésimo
El lugar feo y sucio. Camas muy incomodas, el baño sucio, holor a cigarro. Al entrar al hotel habia bolsas de basura en los pasillos.
Demasiado ruidoso.
Norma Angélica
Se hospedó 1 noche en mayo de 2022
10/10 Excelente
Ernest
21 ene. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Ernest
Se hospedó 2 noches en enero de 2022
2/10 Terrible
Juan
Viaje de negocios
2 ene. 2022
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Necesita limpieza
Tienen muchos peros y gatos . Huele feo y los colchones tienen chinches , da mucha picazón según los trabajadores . Deben ser más limpios !
Juan
Se hospedó 4 noches en diciembre de 2021
8/10 Bueno
Pedro
Viaje familiar
31 oct. 2021
Le gustó: Comodidad de las habitaciones
Pedro
Se hospedó 1 noche en octubre de 2021
10/10 Excelente
Narciso Clemente Collazo
27 oct. 2021
Le gustó: Limpieza, servicios, condiciones de la propiedad
La seguridad que sentí......el trato del personal.
Narciso Clemente Collazo
Se hospedó 5 noches en octubre de 2021
10/10 Excelente
Jorge
18 oct. 2021
Jorge
Se hospedó 5 noches en octubre de 2021
4/10 Malo
Daniel
Viaje familiar
14 oct. 2021
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El hotel es de regular a malo , se hospedaron ese día mucha gente rara de hecho en la madrugada hubo una pelea entre gente morena . De verdad tuve mucho miedo porque andaba con mi esposa e hijo
Daniel
Se hospedó 1 noche en octubre de 2021
2/10 Terrible
Darien
5 oct. 2021
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Esta en muy malas condiciones en todos los aspectos
Darien
Se hospedó 2 noches en octubre de 2021
10/10 Excelente
Hector
10 ago. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buen servicio
Hector
Se hospedó 1 noche en agosto de 2021
10/10 Excelente
BRENDA
7 ago. 2021
BRENDA
Se hospedó 1 noche en agosto de 2021
8/10 Bueno
Cliente verificado
1 ago. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 1 noche en julio de 2021
6/10 Aceptable
Jorge
27 jul. 2021
No le gustó: Limpieza
Jorge
Se hospedó 1 noche en julio de 2021
4/10 Malo
SEBASTIANO
Viaje familiar
1 jun. 2021
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No clean
SEBASTIANO
Se hospedó 1 noche en mayo de 2021
6/10 Aceptable
Gerardo Alexander
Viaje de negocios
30 may. 2021
Le gustó: Condiciones de la propiedad
Good place for work
Gerardo Alexander
Se hospedó 5 noches en mayo de 2021
8/10 Bueno
Rosaura
26 may. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen servicio ya hice una nueva reservación.
Rosaura
Se hospedó 1 noche en mayo de 2021
10/10 Excelente
José
Viaje de negocios
17 may. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
José
Se hospedó 5 noches en mayo de 2021
2/10 Terrible
Cliente verificado
Viaje familiar
19 abr. 2021
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We didnt stayed at the hotel, the room was very dirty, sheets were burned by cigarrets, the room stinks a cigarret. Service terrible.
Cliente verificado
Se hospedó 2 noches en abril de 2021
2/10 Terrible
Blanca
23 feb. 2021
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Blanca
Se hospedó 1 noche en febrero de 2021
6/10 Aceptable
Cliente verificado
Viaje de negocios
20 jul. 2020
Un poco sucio afuera y los refrigeradores no funcionan bien
Cliente verificado
Se hospedó 2 noches en junio de 2020
6/10 Aceptable
Diego
26 jun. 2020
No le gustó: Limpieza
Wifi muy lento y afuera del hotel muy sucio
Diego
Se hospedó 5 noches en junio de 2020
2/10 Terrible
Cliente verificado
20 ene. 2020
No le gustó: Limpieza
Cliente verificado
Se hospedó 1 noche en enero de 2020
Respuesta de Mina, el 4 feb. 2020
We apologize for your negative experience, please give us another chance to earn your trust.
2/10 Terrible
Joel
Viaje familiar
2 ene. 2020
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Joel
Se hospedó 1 noche en enero de 2020
Respuesta de Mina, el 4 ene. 2020
Hello Joel, thank you so much for your review we are sorry you did not enjoy your stay, please give us another chance to earn your business.
8/10 Bueno
Cliente verificado
Viaje familiar
14 dic. 2019
Le gustó: Servicio y personal
Huele a humedad, habia un cucaracho en el mueble de la TV
Cliente verificado
Se hospedó 1 noche en diciembre de 2019
Respuesta de Mina, el 23 dic. 2019
Hello thank you for taking the time to rate your experience. We are glad you enjoyed your stay.
8/10 Bueno
Cliente verificado
9 dic. 2019
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
En general me gustó la estadia (esta fué mi tercera vez) pero el último día no me dieron el servicio de cuarto de housekeeping. Por lo demás todo aceptable.
Cliente verificado
Se hospedó 8 noches en noviembre de 2019
Respuesta de Mina, el 23 dic. 2019
Hello thank you for taking the time to rate your stay. We are glad you enjoyed your stay.
2/10 Terrible
Miguel
7 nov. 2019
No le gustó: Limpieza
Miguel
Se hospedó 3 noches en noviembre de 2019
10/10 Excelente
Cliente verificado
21 oct. 2019
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cliente verificado
Se hospedó 1 noche en octubre de 2019
Respuesta de Front desk, el 18 dic. 2019
We are glad you had a good stay. Thank you for your review
4/10 Malo
Cliente verificado
Viaje familiar con niños
2 sept. 2019
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cigarette smell. I ask for no smoking room
No breakfasts
Cliente verificado
Se hospedó 1 noche en agosto de 2019
Respuesta de Mina, el 3 nov. 2019
Thank you so much for your review! we apologize for your experience! Please give us another chance to make it right.
6/10 Aceptable
Rodolfo
15 jul. 2019
No le gustó: Limpieza y servicio y personal
Muy sucio, no hacían limpieza en cuartos
Rodolfo
Se hospedó 3 noches en julio de 2019
Respuesta de Front Desk, el 25 sept. 2019
Rodolfo we sincerely apologise for the inconvenience that you experienced during your stay. Please give us another chance to meet your expectations
8/10 Bueno
Lorena
15 abr. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lorena
Se hospedó 2 noches en abril de 2019
Respuesta de Kash, el 16 abr. 2019
Thank you so much Lorena, hope you made it safely back to your final destination. See you again when you are in town!
6/10 Aceptable
Rodolfo
13 mar. 2019
Le gustó: Limpieza
Rodolfo
Se hospedó 1 noche en marzo de 2019
Respuesta de Kash, el 21 mar. 2019
Thank you Rodolfo for your review. We are extremely sorry we did not meet your expectation, please give us another chance to earn your business.
2/10 Terrible
Barbara
25 mar. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Barbara
Se hospedó 1 noche en marzo de 2024
Respuesta de Oshane RediResponse Specialist, el 26 mar. 2024
Hello Barbara, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FAIRMONT and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
2/10 Terrible
Melanie
22 mar. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Melanie
Se hospedó 1 noche en marzo de 2024
Respuesta de Sharma RediResponse Specialist, el 23 mar. 2024
Hello Melanie, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN AUSTIN - ROUND ROCK and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
2/10 Terrible
Elena
Viaje familiar, Viaje familiar con niños
18 mar. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was dirty inside the room and outside the building. I requested a non-smoking room and they gave me a smoking room that smelled like cigarettes. There was plugs that didn't work. Cords that where cut off. No phone connection. Just overall DISGUSTING!!!
Elena
Se hospedó 1 noche en marzo de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 20 mar. 2024
Dear Elena,Thank you for taking the time to tell us about your experience at the Red Roof Inn Austin - Round Rock. However, I am sorry that your experience did not meet your expectations, as you indicated that you found the hotel to have an odor and that the room was unclean. This is regrettable to hear. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
4/10 Malo
William
16 mar. 2024
No le gustó: Limpieza y condiciones de la propiedad
William
Se hospedó 2 noches en marzo de 2024
Respuesta de Sharma RediResponse Specialist, el 17 mar. 2024
Hello William, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN AUSTIN - ROUND ROCK and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
8/10 Bueno
Homer
Viaje en grupo
15 mar. 2024
Le gustó: Limpieza y servicio y personal
Every handicap parking space was blocked by contractors doing work on the building. I had to park in the back of the building and a worker told me that I might get a nail in my tire at the parking space. There were only two more parking spaces available in the same area.
Front desk clerk needs to learn how to smile and say Good morning.
Homer
Se hospedó 1 noche en marzo de 2024
Respuesta de Kamaria RediResponse Specialist, el 16 mar. 2024
Dear Homer,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN AUSTIN - ROUND ROCK. However, I sincerely apologize for the encounter you had with our staff and the situation you mentioned regarding parking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
2/10 Terrible
Julie
Viaje familiar
14 mar. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Dirty rundown old
Julie
Se hospedó 1 noche en marzo de 2024
Respuesta de Nishaye RediResponse Specialist, el 15 mar. 2024
Hello Julie, Thank you for the feedback about your recent stay at our hotel Red Roof Inn Austin - Round Rock. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that your visit was less than satisfactory. Feedback from our guests is always welcome and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
2/10 Terrible
Amanda
13 mar. 2024
This place was filthy and we had the worst experience! I do not retro anyone, if I could get my money back I would receive it and run! Never again
Amanda
Se hospedó 1 noche en marzo de 2024
Respuesta de Nishaye RediResponse Specialist, el 14 mar. 2024
Dear Amanda, Thank you for sharing your feedback about your recent stay at our hotel Red Roof Inn Austin - Round Rock. We apologize if cleanliness did not meet your expectations, prompting your 1/5 score. We strive to maintain high standards and appreciate your input. We encourage guests to reach out to our management team directly so we can address any concerns promptly.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
6/10 Aceptable
halima
Viaje en pareja
13 mar. 2024
customer service was great
halima
Se hospedó 12 noches en febrero de 2024
Respuesta de Nishaye RediResponse Specialist, el 13 mar. 2024
Hello Halima, Thank you for taking the time to tell us about your experience at the Red Roof Inn Austin - Round Rock. The staff and I are thrilled to read that you loved the customer service provided, prompting your 3/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
4/10 Malo
Nelly
Viaje familiar
10 mar. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza
I didn't like the smell and the restroom was not clean
Nelly
Se hospedó 2 noches en marzo de 2024
Respuesta de Nishaye RediResponse Specialist, el 11 mar. 2024
Hello Nelly, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Austin - Round Rock. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the odor of the room and the lack of cleanliness of the room. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. Your feedback is important to us and your comments will be shared with the Red Roof management team in an effort to address your concerns.Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
10/10 Excelente
Jesse
7 mar. 2024
Jesse
Se hospedó 1 noche en marzo de 2024
10/10 Excelente
Sandra
Viaje familiar
5 mar. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
👍
Sandra
Se hospedó 1 noche en marzo de 2024
Respuesta de Dannielle Rediresponse Specialist, el 5 mar. 2024
Hello Sandra, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AUSTIN - ROUND ROCK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
10/10 Excelente
Jesse
Viaje en pareja
3 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lucky at front desk was kind and helpful
Jesse
Se hospedó 1 noche en marzo de 2024
Respuesta de Xao RediResponse Specialist, el 4 mar. 2024
Hi Jesse,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Austin - Round Rock with us. It was so rewarding to see that we earned your 5/5 score with our kind and helpful staff. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management
10/10 Excelente
Karen
Viaje de negocios
14 feb. 2024
Le gustó: Limpieza y servicio y personal
This older hotel has been remodeled. The rooms were clean and it was quiet within the hotel.
Karen
Se hospedó 2 noches en febrero de 2024
Respuesta de Xao RediResponse Specialist, el 15 feb. 2024
Hi Karen,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Austin - Round Rock with us. It was so rewarding to see that we earned your 5/5 score with our clean rooms and our quiet hotel, despite it being an older property that was remodeled. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management
4/10 Malo
Valerie
Viaje familiar con niños
5 feb. 2024
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room wasnt very clean to begin with, and i requested housekeeping which they never sent. The hallway also stunk of cat pee for the entirety of my 5-day stay.
Valerie
Se hospedó 5 noches en enero de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 6 feb. 2024
Dear Valerie,Thank you for taking the time to complete our guest survey of the Red Roof Inn Austin - Round Rock. However, it seems as though your experience with our Red Roof Inn did not meet your expectations as you've indicated that your room was unclean, there was no housekeeping and that the hallway had an odor, which are truly regrettable. Should you choose to stay again, please feel free to speak with the front desk regarding any problems you may have. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels to provide a better stay.Very truly yours,Red Roof Management
4/10 Malo
Dustin
23 ene. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
No hot water Saturday morning. No less than 5 live roaches between room and bathroom. Paper thin walls with random alarms going off. This building needs to be condemned.
Dustin
Se hospedó 2 noches en enero de 2024
Respuesta de Chirell RediResponse Specialist, el 24 ene. 2024
Dear Dustin,I appreciate you sharing your feedback following your stay at the Red Roof Inn Austin - Round Rock. I was saddened to read that your stay fell short of your expectations due to no hot water, thin walls and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Chirell RediResponse Specialist