Ratings based on 388 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Austin TX

It is a beautiful hotel-

Posted Nov 17, 2014
My husband and i went for a night getaway and check in was pleasant enough. The hotel itself is beautiful i just wasnt that impressed with the room. I thought we were getting a suite and it was just a standard room on the top of wedding reception. A bit loud -other than that it was great.
Comment from Hotel Management
Nov 22, 2014 by Rob, Hotel Management
Thank you for taking the time to share your experience from your recent stay at our hotel! I was delighted to read that you enjoyed the hotel itself but was disappointed to read that you did not have the same experience with our guest rooms. Please accept our apologies for placing you in a room that was close to a wedding reception. I very much appreciate your feedback as it allows for us to make continuous improvements in the service that we provide to all of our guests. I have certainly shared your comments with the appropriate department leader so we can begin to implement new processes in how we block our guest rooms when we have an event in the one you encountered during your time with us. You are a valued guest and we strive to provide our guests with the best experience possible during their time with us. We hope to have another opportunity to welcome you back to Austin and the Renaissance Austin Hotel in the near future. Kind regards, Rob G.
3 out of 5
by A verified travelerfrom Virginia

Very convenient to work destination.

Posted Nov 14, 2014
The hotel was recommended by training destination due to close proximity. Older hotel but very contemporary. Half of rooms face inward with sliders that open but can't be used. I unfortunately had one of these rooms and due to other conferences and festivities it was loud when you were ready to sleep. The surroundings were very nice with plenty of shopping but no quick places to grab necessities. I was in town for work and would have appreciated items such as a small fridge, a mirror in the outer room, a fan in the bathroom or even a complimentary paper at the door. When work traveling, small amenities mean the world when you are paying upwards in price.
Comment from Hotel Management
Nov 25, 2014 by Rob, Hotel Management
I appreciate you taking the time to let us know about your recent stay at our hotel. I hope you will accept our sincere apologies for the noise you encountered in your room due to the activities going on throughout the hotel. Please know that I have shared your comments with the appropriate department leaders so that corrective measures can be taken. You are a valued guest and your feedback is very important to us as it allows us the opportunity to improve the quality of service we provide to our guests. I hope that when your future travel plans include Austin, that we will have another opportunity to welcome you back to our hotel. Kind regards, Rob G.
3 out of 5
by A verified travelerfrom J

Room not ready.

Posted Nov 10, 2014
We arrived at 4:00 to check into our Executive Suite only to find it wasn't ready for us. My girlfriend and I were given a $15 bar credit so we waited in the bar until 5:30. Finally room was ready, but although a beautiful room it lacked a microwave and we were provided only two bath towels. The rest of the stay was acceptable until we got home and I realized we left a garment bag in the closet. Called the hotel last night and reported the problem, but haven't heard back as of this afternoon. One very pleasant thing was yesterday morning's room service. Good food served quickly and hot.
Comment from Hotel Management
Nov 25, 2014 by Rob, Hotel Management
I appreciate you taking the time to let us know about your recent stay at our hotel. I hope you will accept our apologies for your room not being ready when you arrived. Please know that I have shared your comments with the appropriate department leaders so that corrective measures can be taken especially in regards to the missing item that you reported to our Loss Prevention department but did not hear back from. Our goal is to provide you with exceptional service during your time with us. We missed an opportunity to impress upon you our commitment to service excellence and for that I truly apologize. You are a valued guest and your feedback is very important to us as it helps us to improve the quality of service we provide to our guests. I hope that when your future travel plans include Austin, that we will have another opportunity to welcome you back to our hotel. Kind regards, Rob G.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas

Nice hotel, beautiful view of the hills, near shop

Posted Oct 15, 2014
Pros: Nice hotel close to shops and nice restaurants and overlooking beautiful hills of Austin
Location: Near Arboretum, shops, restaurants,
Checked in on Sunday, Enjoyed breakfast twice in the hotel restaurant. Great smoothies.Hotel concierge helpful about finding jogging trail. Enjoyed indoor pool and sauna. The outdoor bar and deck has great view of the beautiful Austin hills and landscape.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Orleans, LA

Modern hotel near restaurants and shops

Posted Sep 29, 2014
We had a very nice stay in this hotel for a family wedding. The rooms were clean and large, the event facilities were gorgeous and the food was fantastic. We were even able to check in early and check out late. The hotel is located in the Arboretum, a shopping and entertainment area on the north side of Austin. The main downside of the hotel is that it will be fairly out of the way if you are looking to spend lots of time downtown. The only slight hiccup in our stay was that we had paid a rate to include wifi access, but the access code wasn't included when we checked in. However, we ended up being so busy that it wasn't an issue.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 29, 2014
Beautiful hotel. Everything within walking distance
1 out of 5
by A verified travelerfrom Austin, Tx

Hotel had no record of reservation. Avoid!

Posted Sep 25, 2014
Pros: Nothing to like if you can't check in based on rates you expected to pay in advance.
Cons: Sell it to Holiday Inn
Location: could not locate our reservation
Hotel had no record of reservation. Avoid! Hotel had no record of reservation. Avoid!
Comment from Hotel Management
Sep 30, 2014 by Rob, Hotel Management
Thank you for your feedback regarding your recent interactions here at the Renaissance Austin Hotel. Please accept our sincere apologies for not having located your reservation upon check in. We are continuously looking to further develop and train our staff, and your feedback will aid in making sure this does not happen to our guests. I have shared your review with our Front Office leaders and staff to make sure we provide quality service from the moment our guests enter our hotel. We hope that if your travel plans ever again include Austin that you will seriously reconsider the Renaissance Austin Hotel, where we can show you true Renaissance hospitality. All the best, Rob G.
5 out of 5
Recommended
for Couples
by Mark

This traveler left a rating score only Posted Sep 24, 2014 on Hotels.com
5 out of 5
Recommended
for Couples
by bswfrom dallas, tx

good location

Posted Sep 23, 2014 on Hotels.com
it was a quick trip for me, but it is in a great location surrounded by plenty of shopping and dining
5 out of 5
Recommended
for Everyone
by A verified travelerfrom houston, tx

Really great hotel& service in a beautiful area

Posted Sep 16, 2014
Thank God for this nice hotel and employees after experiencing the horrible courtyard on hwy35 Austin, (I couldn't get out of there fast enough ). Renaissance was a Mecca. Very nice stay even though it rained entire time. :)