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The card machines were acting up and my husband and my cards were charged multiple times. The room was mediocre at best. We cut our trip a day short because the room was cringy. The ceiling was all messed up over the bed, and you can tell its a very old and unkept for the most part building. Dont recommend this location. Was very disappointed as these are typically nice hotels.
I stayed at this hotel thinking it was going to be as the other hotels of the same reviews rating; good and clean.
It wasn’t either of those.
The toilet had been grossly used and not cleaned or disinfected. There were hairs in the shower. It was terrible.
The good thing I can say about it is that the person at the reception was INCREDIBLY understanding, polite, and beyond helpful. I requested another room and he immediately helped me and apologized. Hats off to him!
The other room they gave needs an immediate update. The hotel is old. The back door by our room did not work and it was left unlocked all night long.
Maggie
Stayed 1 night in Apr 2024
6/10 Okay
Gregorio, Katy
Traveled with family
Mar 24, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Average hotel, friendly staff.
There is an UPS distribution center next to hotel and every day at 5am you can hear their trucks reversing beep, really annoying.
Clean and comfortable stay in a good location for visits to Texas state. The traffic around is a bit busy due to construction but the great service at this hotel makes up for it.
Staff was friendly but room was a mess. Had to change sheets on arrival because of stains that looked "used", someones dirty socks under bathroom counter, broken handles on dresser, bathroom door frame broken. Had to have keys fixed 3 times.
The room was very nice and the television worked great compared to other hotels we have stayed in. However, the commode ran all night long and we had to shut the door to the bathroom when we went to bed. I did tell the front desk when we check out.
Room was clean, roomy and warm when we arrived. Property is clean & as described on the website. I liked that the shower had a door instead of a curtain. We didn’t eat breakfast but it looked like lots of options. Only complaint would be the pillows were small and lumpy. Will stay here again if we are in the area.
Everyone was nice and the room was clean. Great location and I would go back to the hotel.
Christy
Stayed 2 nights in Dec 2023
6/10 Okay
Licia
Traveled with family
Dec 31, 2023
Liked: Cleanliness
Very basic
Very basic, you need to ask for service the day before, but at check in nobody let you that detail.
Basic and worn out linens and towels also super basic toiletries
When I first drove up to the hotel the exterior lighting is very poor. Curb appeal is not how the photos depicted on website. The interior lobby reminds me of a senior nursing home facility. The room had a foul order coming from the bathroom.
Speedy check-in. Clean room and quiet evening. Breakfast was a good start for the day. Manager allowed me late check out so that I was able to change into travel clothes after a business event that morning.
Son graduate from college so we always stay here anyway when we come and visit.. The breakfast is pretty good and I like that they they the extra sofa that pulls out in bed. The rooms are pretty roomy.. we got the two queen beds suite and the has two tv in the room which is nice.. The college and restaurants and shopping outlet is so close by.. Well be back to visit. thank you happy customer! The only thing is the keys kept missing up but that's about it