Ratings based on 1,854 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Austin

Posted Jan 19, 2015
Pros: close to downtown austin.
Room was good, service was good, but having to pay for parking is a real downer. should be included in room fee.
3 out of 5
Recommended
for Families
by A verified traveler

Posted Jan 15, 2015
Pros: Location
Cons: Needs to be updated
Location: Great
Charged lots for parking and wifi. Not worth the high price.
Comment from Hotel Management
Mar 7, 2015 by Dave, Hotel Management
Valued Guest, Thank you for sharing your feedback. We do offer complimentary Wi-Fi in our public areas and we apologize that we did not relay that information to you upon check-in. For parking, we believe our pricing is in line with similar properties in this area and we feel that we offer good value given our central location and extensive facilities. However, in your case it appears we failed to meet expectations, and for that I am truly sorry. We are happy to say that we will be renovating our hotel soon so we hope you will give us another chance in the future. Warm Regards, SAUGuestRelations
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value for money

Posted Jan 15, 2015
Good location. Pleasant, clean. Not a good view however ! Bar menu a little tired.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 10, 2015
Hotel staff was very friendly abs helpfuli would Definetly recommend the club package when staying location is minutes from anywhere downtown
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, easily accessible

Posted Jan 5, 2015
Easy hotel stay. The location is pretty central to a lot of hip points in Austin (walking distance to quite a few areas - 6th; East 7th; Capitol; UT). Clean room, helpful staff.
5 out of 5
Recommended
for Other
by A verified travelerfrom Colorado

Nice Hotel Near Anime Convention (IkkiCon)

Posted Jan 5, 2015
Pros: Definitely the club room upgrade is the best idea anyone could ever have.
Cons: Perhaps the cleanliness of the outside pool (given that it could just be dirty because nobody would really be using it during the winter time).
Location: Food trucks, 6th Street, and the annual event of IkkiCon just about an 8 minute walk away.
We were originally arriving from Dallas very early, in order to explore the city of Austin, but were inconveniently stopped by the pouring rain, and were stuck in a car at 2am. Fortunately, after calling our Expedia agent, the hotel staff was very lenient, and instead of checking in at 3pm the next day, we were able to check in at 4am instead with no extra charges, other than the parking-- which wasn't too awful. To our amazement, the club room we had checked in to was very clean, the view of the city was marvelous, and the beds were perfect enough to wake up to a beautiful first day of an Anime Convention only half a mile away. All the accommodations we wonderful throughout our stay on top of that, with an indoor and outdoor pool, a very clean fitness center, and a very unique club room lounge feeling. Basically, instead of going to the Anime convention, we ended up staying at the hotel for more than half of our stay in Austin, because it was soo great and comfortable.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas

Nice location

Posted Jan 5, 2015
No free Wi-Fi in the room. Room over priced and no internet.
Comment from Hotel Management
Jan 7, 2015 by Dave, Hotel Management
Dear Guest, Thank you for staying with us. We are so glad you enjoyed our great location in the heart of the beautiful city of Austin, TX. We do offer free wifi in our Business Center as well as in our Publice Spaces. We have some great renovations planned for this year so we hope you will give us another chance. All the best,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami, TX

Amazing hotel downtown

Posted Jan 5, 2015
Pros: Everything very friendly and clean
Location: Location is great if you wanted to visit downtown.
my experience was great! Beds where comfortable, only a few blocks away from 6th street, staff was very friendly, and very clean place all together.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom La

Nice

Posted Jan 4, 2015
Well taken care of when staying here. Enjoyed it. Was not disturbed.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Austin, Tx

Convenient location

Posted Jan 3, 2015
Pros: location
Cons: free parking, free wifi
Location: everything is nearby
The room was clean. That goes a long way with me. Having said that...the toilet clogged (not really their fault, but ewwww). The (1-cup at a time) coffee maker did not work. Super annoying. Parking (and wi-fi) are not free. Otherwise, good location downtown, right off I-35.
Comment from Hotel Management
Jan 8, 2015 by Dave, Hotel Management
Mel, We are glad to hear that your room was clean and that you enjoyed our great location! In 2015 we are moving toward an initiative which will allow our guests who booked directly through us to enjoy free Wi-Fi during their stay. I will make sure that our engineering team is made aware of the issues you experienced with your guest room. Our goal is to ensure these items are addressed immediately. We hope you will choose us again and we look forward to serving you in the future. Best Regards,