Ratings based on 1,487 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Hotel with a great 360 view

Posted Jul 22, 2014
Pros: Location, location, location.
Cons: The pool area can use a little tidying up from all the towels left by other hotel guests.
Location: The Capitol, Blanton Museum of Art, Texas History Museum.
The hotel is in a very nice location with a great indoor/outdoor pool area. It is walking distance to the the Capitol and other areas of interest. The hotel has a very good view of the downtown area from the atrium up to our hotel room. I was quite nice waking up with city view. The staff was very cordial and attentive to client needs. I stayed here over the 4th of July, and considering it was a holiday, I did not notice any lapse in service. I highly recommend the hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice view of the state capitol and 6th st.

Posted Jul 20, 2014
Hotel staff was friendly and helpful on locations to visit over all nice place
3 out of 5
by A verified traveler

Posted Jul 13, 2014
Had to pay to park overnght in the hotel garage. Have stayed at nicer hotels for almost half there rates.
Comment from Hotel Management
Jul 19, 2014 by Dave, Hotel Management
Dear Valued Guest, Thank you for commenting on your recent stay with us. We are deeply sorry that you were not aware of our parking rates prior to staying with us, information about these charges are posted on both our website and on third party sites. Compared to the other Austin downtown properties, we believe that we provide competitive rates; neither the highest or the lowest priced parking. I hope you we able to have a fantastic stay with us regardless of the parking. We hope you will give us another chance. Warm Regards, SAUGuestRelations
Comment from Hotel Management
Jul 18, 2014 by Dave, Hotel Management
Dear Valued Guest, Thank you for commenting on your recent stay with us. We are deeply sorry that you were not aware of our parking rates prior to staying with us, information about these charges are posted on both our website and on third party sites. Compared to the other Austin downtown properties, we believe that we provide competitive rates; neither the highest or the lowest priced parking. I hope you we able to have a fantastic stay with us regardless of the parking. We hope you will give us another chance. Warm Regards, SAUGuestRelations
Comment from Hotel Management
Jul 16, 2014 by Dave, Hotel Management
Dear Valued Guest, Thank you for commenting on your recent stay with us. We are deeply sorry that you were not aware of our parking rates prior to staying with us, information about these charges are posted on both our website and on third party sites. Compared to the other Austin downtown properties, we believe that we provide competitive rates; neither the highest or the lowest priced parking. I hope you we able to have a fantastic stay with us regardless of the parking. We hope you will give us another chance. Warm Regards, SAUGuestRelations
5 out of 5
Recommended
for Everyone
by A verified traveler from san antonio, tx

Great and close to downtown

Posted Jul 7, 2014
Great experience . Hope to do it again. Very close to the downtown area and right next to UT
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 23, 2014
It was great! Hotel was quiet! Never heard doors slamming or noise from the halls. Very pleasant!
4 out of 5
Recommended
for Everyone
by Indigo from W

Convenient to downtiwn

Posted Jun 15, 2014
Just there overnight for a Vermont in the a.m. Staff were very nice.
Comment from Hotel Management
Jun 17, 2014 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emma S Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great downtown location! Can walk to 6th Street.

Posted Jun 5, 2014
Only stayed one night. Very clean and great bed. Updated and stylish. Staff was wonderful.
3 out of 5
by robin

Posted Jun 4, 2014
The rooms are small, especially for the price. They charge you for Wifi, parking and the use of a refrigerator, which is usually included for a hotel in this price range.
Comment from Hotel Management
Jun 4, 2014 by Dave, Hotel Management
Dear Robin, Thank you for taking the time out of your day to comment about your recent stay with us. I am so sorry you found your room to be small although I hope you will agree that our rooms are well appointed. We do offer free Wi-Fi in the public areas of the hotel as well as at the Link at the Sheraton, our business center. I am sorry that we did not relay that information to you and we will follow up with the front desk to ensure that this will not happen again. As for parking, our pricing is in line with similar properties in this area and we feel that we offer good value given our central location. However, in your case it appears we failed to meet expectations, and for that I am truly sorry. We hope you will consider staying with us in the future. Warm Regards, SheratonSA
2 out of 5
by A verified traveler

LOUD

Posted May 27, 2014
LOUD drunks having a party 2 doors down from us woke my entire family around midnight. This was especially charming as my two young children had already endured a long drive to Austin and were to be up early the following morning. Security was called. The party continued almost immediately after he left. They eventually passed out somewhere after 1am. If the Sheraton can't control their guests better than this, I won't be back. I won't stay with them in Austin again.
Comment from Hotel Management
May 28, 2014 by Dave, Hotel Management
Dear Guest, I am so sorry that your recent stay was disrupted by other guests. We try hard to manage our guests and prevent them from disrupting the sleep and enjoyment of others. I am sorry that your neighbors did not respond to our security detail and respect those staying around them. I will share these comments with our overnight team for their benefit and insight. I hope you will give us another chance in the future. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2014
Felt like I was at home the whole entire time. I recommend this hotel