Ratings based on 383 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Nice hotel in outdoor mall

Posted Jul 6, 2015
Pros: Clean, friendly staff
Location: Inside an outdoor mall with a movie theater, shops and resturants
Nice and clean, 15 minutes away from downtown Austin
Comment from Hotel Management
Jul 22, 2015 by David. , Hotel Management
Thank you! We are located in the heart of one of the premier malls in the USA. Our selection of stores has gotten praise from the around the world. In just a few months even more stores and new live entertainment street will open here at the Domain! Come back and visit soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Treated like family

Posted Jun 30, 2015
Excellent experience! The staff is professional and friendly
Comment from Hotel Management
Jul 22, 2015 by David, Hotel Management
Thank you so very much for your kind words. Our associates talk about the connections they make and how they always strive to treat guests like they would their family. We all wish you the best and hope you have the chance to visit our hotel again. Safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jun 14, 2015
Great restuarants and shopping in walking distance. The hotel is well maintained and the area is very upscale.
Comment from Hotel Management
Jun 17, 2015 by David, Hotel Management
Thank you for choosing to spend your time in Austin at the Domain. While we are just minutes from downtown and beautiful Hill Country we also boast the best shopping and entertainment in all of Austin. Thank you for staying at the Westin Domain. We hope we have the chance to entertain again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 12, 2015
Great beds! Friendly staff. Beautiful Area of Austin. Worth the money!
Comment from Hotel Management
Jun 15, 2015 by David, Hotel Management
Heavenly Beds. Amazing associates! The Domain shopping and entertainment district! Thank you for staying with us and sharing your review. We look forward to the opportunity to host your next visit to Austin.
1 out of 5
by A verified traveler

Posted Jun 12, 2015
Pros: location
noisy room, near elevator and frequent noisy late traffic outside room door, could hear everything outside; room on 2nd floor near front entrance, was noisy and bright lights; toilet inherent problem during flushing - would shoot out a stream of toilet water on every flush (from bubbles being trapped then release with a flush)
Comment from Hotel Management
Jun 15, 2015 by David, Hotel Management
Thank you for sharing your feedback about your recent visit. Our goal is to have every guest leave extremely happy with their stay and I sounds like we could have done better on this occasion. I have shared your feedback with our team and we will work on preventing similar challenges in the future. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Nice Hotel with Front Desk Issues

Posted Jun 8, 2015
Pros: Clean, modern, very good shower, located in The Domain. Very good bar in lobby. Friendly, if not always competent, staff.
Checked in with no problems until arrived at room door: key would not work. Hotel staff member went back to front desk and changed key. 10 minutes later, another couple entered room thinking it was theirs. Apparently, original front desk employee wrote down wrong room number; when confronted with mistake, she suggested we change rooms after having unpacked our belongings!! What a poorly trained and incompetent person!! Needless to say, we did not change rooms. Hotel needs to integrate their key system with their payment/reservation system to ensure mixups like this do not occur.
Comment from Hotel Management
Jun 9, 2015 by David, Hotel Management
Thank you for staying at our hotel and for sharing your feedback with us. I have spoken with the team regarding your experience and have conducted training regarding the proper handling of challenges when mistakes occur. Thank you for brining this to my attention. I look forward to the opportunity to have you as a guest in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from K

Austin get away

Posted May 26, 2015
Hotel nice. Staff great. Only recommend replacing carpets in halls and rooms, getting worn out and dirty
Comment from Hotel Management
Jun 1, 2015 by David, Hotel Management
K, Thank you for your feedback and for recognizing our associates efforts. They work so hard each and every day to personalize the stay for each arriving guest. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler

God facilities next to The Domains

Posted May 25, 2015
Air conditioning a little too aggressive. Dried out the air too much even I thunderstorms. Otherwise everything great thank you.
Comment from Hotel Management
May 28, 2015 by David, Hotel Management
Thank you for choosing our hotel. We hope you loved you visit to Austin and look forward to having you as our guest in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from San antonio, Tx

Posted May 25, 2015
Pros: Good bed
Cons: My stay was on Memorial Day weekend and also University of Texas graduation, so it was very busy. I think the needed more wait staff at the breakfast
Location: Location is the Domain shopping center in Austin, Tx. There is plenty of shopping and restaurants within walking distance.
The staff was very helpful, although it was a very busy weekend.
Comment from Hotel Management
May 28, 2015 by David, Hotel Management
Wow it sure was a busy graduation and wedding weekend. Seeing all the smiling faces visiting Austin for these memorable events was amazing. Thank you for sharing your review! We look forward to having you as our guest in the future.
5 out of 5
Recommended
for Personal Event
by Laura from Frisco

Perfect Stay

Posted Apr 28, 2015 on Hotels
Perfect!!!! The Hotel was top notch. Even the shampoo and soap smelled so great, I kept taking showers to smell great. I slept great, these beds were as great as the Four Seasons "famous" beds!
Comment from Hotel Management
Jul 4, 2015 by David, Hotel Management
Laura, Thank you for taking time to post your review and for choosing our hotel. I have to agree, our Heavenly Beds are simply fantastic and provide a great nights rest. Thank you again, see you soon.