Suite, 1 King Bed, Non Smoking (Jacuzzi) | Desk, iron/ironing board, cribs/infant beds, free WiFi
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Reviews of Americas Best Value Inn Austinburg

2 out of 5
Americas Best Value Inn Austinburg
2352 State Route 45 N, Austinburg, OH

Reviews

7.4

Good

Rating 10 - Excellent. 256 out of 1000 reviews" "
Rating 8 - Good. 375 out of 1000 reviews" "
Rating 6 - Okay. 201 out of 1000 reviews" "
Rating 4 - Poor. 104 out of 1000 reviews" "
Rating 2 - Terrible. 64 out of 1000 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

JoAnn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great motel at a very reasonable price, perfect for a quick stop during a cross country drive. Very well maintained older motel. Large room, comfortable beds, quiet heater, very clean, small refrigerator and microwave. Although a non-smoking motel, the first room we had smelled like smoke. We were immediately moved to another room with many apologies. The staff is super friendly and helpful. Simple continental breakfast with yogurt, cereal, toast, and fruit. Easy on and off highway.
Stayed 1 night in Apr 2024
Response from JM on Apr 10, 2024
Thank you for leaving us some feedback on your stay. We're happy to hear our staff was able to resolve your comfort concern quickly and professionally. Thank you for choosing our hotel and we hope to host you again in the future!

10/10 Excellent

john

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentleman that checked us in was very nice , friendly and helpful. Breakfast is minimum but it had coffee, bagels and oatmeal and 2 cereals, yogurt and juice. Not the best but not the worse either.
Stayed 1 night in Apr 2024
Response from k on Apr 7, 2024
Thank you for being a Valued Guest and sharing your experience. We hope to see you again along your travels.!

6/10 Okay

Andrew, joliet

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Was ok for a spot to sleep. Bed was comfortable. Barhroom clean. Facility in general is older. Parking lot needs holes filled and paving. Breakfast was limited - what was available there was not a lot of. The staff was friendly and helpful. Happened to see rooms available for $30 cheaper day of before we checked in. Would probably look for another spot next time in the area.
Stayed 1 night in Apr 2024
Response from k on Apr 5, 2024
Thank you for choosing our hotel. We are glad you found our Staff friendly and the hotel comfortable and clean. We are in process of updates, and hope to show them to you on your next visit!

10/10 Excellent

HiyoAg

Traveled with family
Liked: Cleanliness, staff & service
Staff were very friendly and room was clean and quiet. The hotel is showing its age, but the price, location and nice people made the stay!
Stayed 1 night in Mar 2024
Response from k on Mar 31, 2024
We are very appreciative that you chose our hotel and took the time to share your experience. Our goal is always 100% guest satisfaction and we're glad it shows! We are in the process of updating our facilities, and hope to show them off when you're next in the area. Happy travels!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JM on Mar 25, 2024
Thank you for your feedback. We're pleased to hear you enjoyed your stay. We appreciate your business and look forward to hosting you in the future!

8/10 Good

Fred

Business traveler, Traveled with partner
Friendly staff
Stayed 1 night in Mar 2024
Response from JM on Mar 21, 2024
Thank you for your feedback. It looks like you had a great stay! We thank you for your business and look forward to hosting you in the future.

8/10 Good

MARANDA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room with super kind night staff!
Stayed 1 night in Mar 2024
Response from JM on Mar 18, 2024
Thank you for your feedback. We appreciate you choosing our establishment and look forward to hosting you again!

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service
The staff was friendly and helpful. The continental breakfast was average. The property is older but everything was clean. It was a very convenient location and we felt safe. It was nice to have a refrigerator and micro in our room. The mattress was comfortable. It was good for what we needed which was just a place to sleep for a night.
Stayed 1 night in Mar 2024
Response from k on Mar 14, 2024
Dear Mary,We are so glad that you enjoyed your stay! Thank you for taking the time to share your experience, and we hope to see you again along your travels.

4/10 Poor

Clyde

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Handicapped room was extremely small and difficult to move around in a wheelchair. The staff were friendly and helpful.
Stayed 2 nights in Mar 2024
Response from JM on Mar 11, 2024
Clyde, Thank you for choosing our hotel and leaving us your feedback. We're happy to see your interactions with our staff were pleasant and helpful. In the future, please do not hesitate to bring any concern you have with your room to a staff member. We will work with you to find a suitable solution. Once again, thank you for your business and we hope to host you again!

8/10 Good

Theresa

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from JM on Mar 12, 2024
Thank you for staying with us. We're happy to see you enjoyed your stay. We appreciate your business and look forward to hosting you in the future!

10/10 Excellent

Maria, Campbell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Feb 2024

8/10 Good

Bethany

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from JM on Mar 6, 2024
Thank you for leaving us your feedback. We're pleased to see you had a great stay. We look forward to hosting you again!

4/10 Poor

Kristine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My room was extremely dirty upon arrival. The floor smelled like dirty feet and the bathroom had not been cleaned, I had no toiletries and the hair dryer did not work. I went to the manager the next morning, and she did clean the bathroom and give me a replacement dryer and provide the toiletries. However, I had to spray an entire bottle of fabreeze on the floor just so I could sleep. I made the reservation off of reviews, and boy were they wrong. There was a Big 10 Indoor Championship at Spire, so no other hotels had availability or I would have checked out and moved. Clearly not worth the $133 a night. Very disappointing.
Stayed 2 nights in Feb 2024
Response from k on Feb 28, 2024
Dear Kristine,We are so sorry you were not satisfied with your stay. Our goal is always 100% guest satisfaction. We hope you will give us another opportunity to show you our true hospitality.

6/10 Okay

cindy l

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unfortunately the heater was not working properly just blowing cold air
Stayed 1 night in Feb 2024
Response from JM on Feb 28, 2024
Cindy, we are sorry to hear you weren't satisfied with your room. In the future. please do not hesitate to alert the front desk staff. We would be happy to find a resolution to ensure you the highest quality stay. Thank you for your business. We hope to host you again.

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from k on Feb 25, 2024
Thank you for being a valued guest and sharing your experience as our guest. We look forward to hosting you again soon!

6/10 Okay

Keith

Stayed 1 night in Feb 2024
Response from JM on Mar 21, 2024
Thank you for staying with us. We appreciate your feedback. Safe travels!

8/10 Good

Diana

Stayed 1 night in Feb 2024
Response from JM on Mar 21, 2024
Thank you for leaving us some feedback. We're pleased to hear you enjoyed your stay. We thank you for choosing our hotel and look forward to hosting you again!

8/10 Good

robin, Walnut

Liked: Amenities
Above average
Stayed 3 nights in Feb 2024
Response from k on Feb 14, 2024
Thank you for choosing our hotel and taking the time to share your experience. Our goal is always 100% guest satisfaction for providing clean, comfortable accommodations at a reasonable price; we're very glad it shows! We hope to see you again along your travels.

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service
Easy access from highway
Stayed 1 night in Feb 2024
Response from JM on Feb 5, 2024
Thank you for your feedback. We appreciate your business and hope to host you again!

4/10 Poor

Jeff

Stayed 1 night in Feb 2024
Response from JM on Mar 21, 2024
Jeff, Thank you for your feedback. It appears you weren't completely satisfied with your stay. Any concerns can be brought to our front desk staff at any time during your stay to ensure you the highest quality. We appreciate your business and hope to host you again.

8/10 Good

Pascale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
perfect for a short stay during road trip
Stayed 1 night in Jan 2024
Response from k on Jan 15, 2024
Thank you very much for your patronage. It is our privilege to host you. We hope to see you again!

10/10 Excellent

Tonya

Quick 4 hour sleep and it was just right.
Stayed 1 night in Jan 2024
Response from JM on Jan 15, 2024
Thank you for your feedback. We appreciate your business and hope to host you again!

10/10 Excellent

Amanda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JM on Jan 11, 2024
Thank you for your feedback. We're happy to see you had a great stay. We hope to host you again and thank you for choosing our hotel!

4/10 Poor

Timothy

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The extra chair in the room had wobbly legs making it unsafe to sit on. The front desk person was unwilling to grant me a yogurt before normal breakfast. I had to be on the road before 6AM breakfast hours. Won’t stay here again.
Stayed 1 night in Jan 2024
Response from JM on Jan 10, 2024
Timothy, Thank you for your feedback. We're sorry to hear you weren't satisfied. Concerns about your room should be brought to light while you're still on site in order to best serve you. Also, you are correct, breakfast does begin at 6am and the start time was adjusted to 5:30am to accommodate your request. Nonetheless, we appreciate your business and wish you safe travels in the future.

10/10 Excellent

Amanda

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from k on Jan 1, 2024
We are gratified that you were happy with your stay. Thank you for sharing your experience and we hope to see you again along your travels!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from K on Dec 30, 2023
We are so pleased that you were happy with your stay! Our goal is always 100% guest satisfaction, and we're glad it shows. We hope to see you again soon along your travels.

8/10 Good

Sr Paula

Liked: Cleanliness, staff & service, amenities
Many TV channels available, but not PBS. Bed was comfortable. No coffee maker in the room.
Stayed 1 night in Dec 2023
Response from JM on Dec 27, 2023
Thank you for your feedback. We appreciate your business and hope to host you again in the future!

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from JM on Dec 11, 2023
Thank you for your feedback. We appreciate your business and hope to host you again!

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from JM on Dec 11, 2023
Thank you for your feedback. We appreciate your business and look forward to hosting you again!

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Americas Best
Always a comfort at a reasonable price!
Stayed 1 night in Dec 2023
Response from k on Dec 10, 2023
Thank you so much for being a Valued Guest and sharing your experience. We look forward to hosting you again soon!

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from k on Dec 9, 2023
Thank you for choosing our hotel and sharing your experience. We appreciate you and hope to see you again along your travels.

6/10 Okay

Teresa, Painesville

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from k on Dec 8, 2023
We thank you for selecting our hotel and hope to host you again along your travels!

10/10 Excellent

Stephen

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from k on Dec 6, 2023
Thank you for being a Valued Guest and taking the time to share your experience. Our goal is always 100% guest satisfaction, and we are so glad it shows! We look forward to hosting you again soon.

10/10 Excellent

antonio

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from JM on Nov 28, 2023
Thank you for your feedback. We're happy to see you had a great stay. We appreciate your business and look forward to hosting you again!

10/10 Excellent

Chiam Ean

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from JM on Nov 21, 2023
Thank you for your feedback. We appreciate your business and hope to host you again!

8/10 Good

Glenn

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from JM on Nov 21, 2023
Thank you for your feedback. We appreciate your business and hope to host you again!

6/10 Okay

Elizabeth

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from k on Nov 17, 2023
Thank you for choosing our hotel. We hope to see you again along your travels, and please let us know if we can improve your stay!

8/10 Good

andrew

Traveled with family
Liked: Cleanliness, staff & service
Great affordable room, no frills , polite helpful staff, would stay again
Stayed 1 night in Nov 2023
Response from k on Nov 11, 2023
We greatly appreciate your choosing our hotel and look forward to hosting you again soon!

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, Peter was a great host
Stayed 1 night in Nov 2023
Response from k on Nov 7, 2023
Thank you for staying with us and sharing your experience! We will share your kind words and hope to see you again soon!

6/10 Okay

Antonia

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The room was comfortable and clean. However, the stench of mildew was very strong. Carpets definitely need replacing.
Stayed 1 night in Oct 2023
Response from K on Nov 2, 2023
We are very glad that you found your room to be clean and comfortable. We encourage any guest with a concern to let us know immediately so that the concern can be handled to your satisfaction. Thank you for staying with us!

8/10 Good

David

Liked: Property conditions & facilities
Quick check inn
Stayed 1 night in Oct 2023
Response from K on Oct 27, 2023
We greatly appreciate your patronage and your taking the time to share your experience. We hope to host you again along your travels!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed several times here and I have always been satisfied with the friendly helpful staff and cleanliness. The beds are comfortable and clean . It is in a safe location easy to find right off the interstate . It is a no frills motel but definitely worth the price.
Stayed 1 night in Oct 2023
Response from k on Oct 27, 2023
Thank you for being a returning guest and taking the time to leave a review. Our goal is always 100% guest satisfaction, and we are grateful that it shows! We look forward to hosting you again soon!

10/10 Excellent

Gisel

Stayed 2 nights in Oct 2023
Response from JM on Oct 24, 2023
Thank you for your feedback. We appreciate your business and hope to see you again soon!

8/10 Good

Anthony

Liked: Staff & service
Not bad
Stayed one night. Just needed a place to sleep. This place was good enough. Nothing special. No frills.
Stayed 1 night in Oct 2023
Response from JM on Oct 23, 2023
Thank you for your feedback. We appreciate your business and hope to host you again!

10/10 Excellent

Mariana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it and very clean nice staff
Stayed 1 night in Oct 2023
Response from k on Oct 22, 2023
Thank you so much for being a Valued Guest and sharing your experience. We hope to host you again soon!

10/10 Excellent

Paula

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from k on Oct 21, 2023
Dear Paula,We appreciate you choosing our hotel and taking the time to share your experience. Safe travels and we hope to see you again along your travels!

10/10 Excellent

FUSAKO

Stayed 1 night in Oct 2023
Response from K on Nov 9, 2023
We greatly appreciate your choosing our hotel, and are gratified that you enjoyed your stay. Thank you for sharing your experience! We hope to see you again along your travels.

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JM on Oct 17, 2023
Thank you for your feedback. We're happy to see you had a great stay. We appreciate your business and hope to host you again!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Although the hotel has been around for a long time and has some signs of wear, it is a clean and comfortable place to stay for a good price. The staff was very nice and helpful.
Stayed 2 nights in Oct 2023
Response from JM on Oct 16, 2023
Thank you for your feedback. We're elated to hear you had a great stay. We appreciate your business and look forward to hosting you again!

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities
Definitely No Value
Room filthy. Floor sticky. Hair in shower. Bedspread had a hole and maybe from 60's. Site rating was COMPLETELY overrated for condition of facility, which is why I am warning readers to look for another place to stay.
Stayed 1 night in Oct 2023
Response from Dominic on Oct 17, 2023
Thank you for your feedback. We work diligently to ensure our guests enjoy their stay. If you have any issues with your room, please let us know, so we may resolve the issue or provide you with another room.