Having seen all the big chains with their high standards we expect a bit more / a special touch when we chose for a "Boutique" Hotel and we're also willing to pay a higher price for it ...
What we like / expect in a Boutique Hotel is (examples) : a welcome drink, someone who carries your luggage to the room, a personal talk what we would like to do or to see, what our expectations are, ...
We were disappointed: the staff is friendly but the service is very amateurish. We had to ask for toilet paper once because the staff didn't add (the same with soap, conditioner, body lotion, ... ).
When it's fully booked, breakfast in the morning is real chaos ; you have to wait for a free spot, not enough cutlery, glasses...
We had dinner just once in the restaurant ... a hundred little issues ... the waiter poured water in a wine glass, saw his mistake, and poured the water from the wine glass in the water glass, ... i had to stop him pouring wine in a glass (i nearly got a bucket), ...
so overall, from a price/quality point of view i would not recommend this hotel to a friend