Ratings based on 627 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 27, 2015
Pros: Spacious rooms. Clean and comfortable.
It was a comfortable hotel. Nicest place to stay in Aventura.
5 out of 5
Recommended
for Everyone
by A verified traveler

It was excellent

Posted Jan 20, 2015
Pros: All and two beautiful golf courses
Cons: Nothing to suggest
Location: Most of my time spent in the compund
Everything was goodEverything was good, hospitality was excellent
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Kid friendly resort

Posted Jan 1, 2015
Big room, pool with water slides, golf course, kids club, 5 minute shuttle bus from the beach... Almost all good! Only downside was the huge shopping mall a 5 minute walk away, certainly gave the wife's credit card a work out.
5 out of 5
Recommended
for Couples
by Rafaelfrom Rio Grande do Sul

Estrutura excelente

Posted Dec 18, 2014 on Hotels.com
Excelente estrutura, quartos amplos e limpos, ao lado do Aventura Mall.
4 out of 5
Recommended
for Everyone
by A verified traveler

Veru good

Posted Dec 15, 2014
Great i was very happy in the hotel It's veruy confortable
4 out of 5
Recommended
for Everyone
by A verified travelerfrom mexico

Its a very nice hotel

Posted Dec 6, 2014
Its a very nice hotel, looking to become the best one, they have just contracted one of the best managers in the business and he gives you a very personalized atention if you want it, he is making huge changes for the hotel that would definitlly transform some thing very nice into something perdect, congratulations!!!!!!
5 out of 5
Recommended
for Families
by Robsonfrom Manaus - AM

Excelente lugar para descan├žar

Posted Dec 4, 2014 on Hotels.com
Excelente resort ao lado do Aventura Mall. Quartos amplos e confortaveis.
4 out of 5
Recommended
for Families
by Suzannefrom New York City

Good, sometimes, Great family place

Posted Dec 1, 2014 on Hotels.com
The hotel is great for family because the pool is wonderful. The people who work that side of the resort are truly fantastic. In general, everything was good. Friendly, helpful, but, at times, a bit slow to respond within the hotel (i.e. no turn down service unless requested and even then, they never showed up). FREEZING cold in the main lobby bar area too which was weird. Overall, the property could use some sprucing up and cozying up, but, again, in general, pretty great.
5 out of 5
Recommended
for Couples
by A verified traveler

Bad Service!

Posted Nov 28, 2014 on Hotels.com
The hotel is really comfortable, elegant and clean. However, the service was dissatisfying in many situations. 1- Although, the hotel does not allow self parking and charge a lot for valet service (USD36), we arrived one night and there was no one available to park our car. We waited over 15 minutes and no one appeared. Then, we found the Valet office and decided to leave the car keys with the cashier. 2- Cable TV was not working properly and we were told to talk to the "cable service provider" because hotel could do anything due to weather conditions. After 4 complains we were offered to change rooms (around 11 pm) and the problems was resolved. We felt like we were in a cheap 3 star hotel to have this kind of customer care. Furthermore, it was the 3rd time we were staying at the hotel. 3- Last day of the trip and we set up a taxi for 6am to go to the airport. Me and my husband woke up very early and were ready to go at 5:50am. I call for bell desk service. Ten minutes later nobody was there, then I decided to go down and guarantee the taxi would wait for us. My husband stayed in the room waiting for luggage assistance. He called me and complained that was still waiting for someone. I went to front desk and requested for assistance one more time. To make the story shorter, at 6:25am my husband went down by himself with all our luggage because nobody went up to assist him.
5 out of 5
Recommended
for Couples
by A verified traveler

Excelente Hotel!!!

Posted Nov 24, 2014 on Hotels.com
Excelente Hotel!!! Muy buena ubicaci├│n, definitivamente uno de los mejores hoteles de Miami. Esta cerca a la zona de Aventura y del Aventura Mall