4/10 Poor
Dominic
Traveled with partner
Jun 15, 2023
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We chose this lovely hotel as a gastronomic trip, looking forward to dining in their renowned Restaurant, Le Clos, which we had booked by email. Unfortunately, our email was misrouted to one of their partner companies, which failed to forward it. There was no dining availability at the hotel when we arrived. The reception staff booked us into a family oriented brasserie in the local town, mainly serving burgers on one night, and on the other night into a steakhouse within a bowling alley/amusement arcade in a retail park. These two evenings away from the hotel, cost us roughly €130 in taxi fares. (The steak was good, but this was certainly not the kind of dining experience we had anticipated.) For our part, we should, with hindsight, have called to reconfirm our reservation. But our disappointment was compounded by realising, at the end of our stay, that it would’ve been perfectly possible for the management, in the circumstances (with our emails showing our good faith attempt to book) to have allowed us to dine in the very pleasant piano bar which is part of the restaurant. The senior receptionist on duty when we checked out agreed that this would’ve been the appropriate course of action. It seems likely that there was a staff training issue, as on arrival, we were not shown around the hotel, and were unaware of its amenities, including the swimming pool until we checked out. Stay here, but make sure you have a confirmed dinner booking.
Dominic
Stayed 2 nights in Jun 2023
