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Dear Karly,Thank you for the five-star review! We are so pleased to hear you had such a great, comfortable stay with us, and we hope you'll allow us the pleasure of hosting you again soon.Warm Regards,Residence Inn Avon Team
Dear Rosemarie,We were happy to provide you with quiet, welcoming accommodations, and we're glad you enjoyed your visit. Should you be in the area again, please come back to see us at Residence Inn by Marriott Hartford Avon!Warm Regards,Residence Inn Avon Team
Easy check-in and out, free coffee and water throughout the day. Nice area, shopping, restaurants, convenience stores nearby. Too many exits/entrances made it confusing. Breakfast was sub par, dishes were dirty upon arrival. Overall, good stay. (1 night)
NATASHA
Stayed 1 night in Dec 2023
Response from General Manager on Dec 15, 2023
Dear Natasha,Thank you for staying with us and taking the time to share your thoughts. We're glad our location was convenient for your trip, and we appreciate your feedback about breakfast. If you're in the area again, please come back to see us.Warm Regards,Residence Inn Avon Team
This facility has so many Exits it is confusing. Checking in should be clearly marked. Ran into a couple in the parking lot who had parked near what could be an entrance only to find that it was not. The lady was handicapped. Need signage to direct to checking in
Verified traveler
Stayed 1 night in Nov 2023
Response from General Manager on Nov 18, 2023
Thank you for allowing us to host your recent visit. We hope your overall stay was comfortable and relaxing. However, we regret any inconvenience caused by the confusion with our entrance. We appreciate your input as we continually strive to improve for our valued guests. Our team trusts you had a wonderful trip to the area, and it would be a privilege to serve you again.Warm Regards,Residence Inn Avon Team
I loved the room. Just wish the hot tub was opened.
Leela
Stayed 3 nights in Oct 2023
Response from General Manager on Nov 17, 2023
Dear Leela,It was a pleasure to welcome you to Residence Inn by Marriott Hartford Avon, and we are delighted you were impressed with your stay. We hope to have the honor of welcoming you back during the summer months so you can enjoy the hot tub.Warm Regards,Residence Inn Avon Team
Staff was amazing and super accommodating!
We were here for our wedding and they even allowed a few our guests early checkin to get ready!
Chelsey
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 8, 2023
Dear Chelsea,Your outstanding review of Residence Inn by Marriott Hartford Avon brightened our day! We're proud you chose to be married at our property and our team was happy to be of assistance to you and your guests. Many thanks for your enthusiastic compliments and we hope to see you again!Warm Regards,Residence Inn Avon Team
Hotel rooms are very outdated and furniture is in bad shape
Dirk
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 25, 2023
Dear Dirk, Thank you for your review. We are disappointed that our accommodations were not what you expected. Providing clean, comfortable, and well-maintained lodgings is crucial to us, so we will use your feedback as a learning tool as we work to make positive changes. It was a pleasure having you here, and we hope you enjoyed your time in Hartford.
My stay at Residence Inn by Marriott Hartford Avon was excellent. The hotel appears fairly new. In a great area with restaurants and grocery stores near by. I was checked in by Lucia who is an excellent front desk representative. She was friendly and very helpful ensuring an excellent stay. The property was spacious and my room was very comfortable. Breakfast was good. Check out also with Lucia was quick and painless. She is an asset to this hotel. When i return to this location, i will stay again and recommend Residence Inn by Marriott Hartford Avon to others needing a quiet and clean facility for an overnight stay.
Verified traveler
Stayed 1 night in Aug 2023
Response from General Manager on Aug 24, 2023
Thank you for your terrific review of your recent visit! It is the greatest compliment when our guests enjoy their time with us so much that they take a moment to review our property and recommend it to others. We're delighted that you enjoyed our delicious breakfast offerings, comfortable accommodations, and fabulous location, and we can't wait to share your compliments with Lucia. It was a pleasure having you here, and we look forward to welcoming you back to our hotel in the future!
Room was not ready until 2 hours after check in , front desk staff and management were not friendly and not accommodating .
Adriana
Stayed 1 night in Jul 2023
Response from General Manager on Jul 27, 2023
Dear Adriana, Thank you for sharing your experience with us. We regret that your room was not ready upon check-in and that you were not met with the swift attention you deserve. We hope you will consider returning one day and allow us to make a better impression.
The room was excellent. The only thing missing was the luggage stand.
Elizabeth
Stayed 4 nights in Jun 2023
Response from General Manager on Jun 9, 2023
Dear Elizabeth,Thank you for choosing Residence Inn by Marriott Hartford Avon! It's wonderful that our accommodations were up to your standards, and we trust you had a restful stay. We appreciate your suggestion regarding the luggage stand, as well. Our team would be happy to welcome you back to our property.
Dear Victor,We appreciated the opportunity to host you at Residence Inn by Marriott Hartford Avon. Our team is pleased you liked our accommodations and quiet atmosphere. The pleasure was all ours, and we look forward to your next stay.
Response from Joe Front Office Manager on Jun 9, 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joe GonzalezFront Office ManagerResidence Inn Avon Ctjoe.gonzalez2@marriott.com860-703-6103
It's clean, most of the staff is very friendly, they have oatmeal for breakfast, and it's right next door to Whole Foods and a coffee shop.
Melissa
Stayed 1 night in May 2023
Response from General Manager on May 20, 2023
Dear Melissa,Thanks for being our guest at Residence Inn by Marriott Hartford Avon. We're glad you had time to join us for breakfast in the morning, and we trust you liked the oatmeal! Please stay with us again next time you're in town.
6/10 Okay
Verified traveler
Traveled with family
May 15, 2023
Liked: Staff & service, room comfort
It was fine…
2 bdrm w/kitchen was nice to have while we visited family. Daily breakfast was fairly good & stocked well. Dining area was clean, and sport court was a great bonus.
Unfortunately, both the pool & hot tub were closed for our whole stay (we were not notified of this), and the hallways smelled like urine (we have no idea why).
Verified traveler
Stayed 4 nights in May 2023
Response from General Manager on May 17, 2023
While we always want our guests to have an exceptional visit and are happy to know you enjoyed our delicious breakfast, spacious accommodations, and of course the fun sport court, we are sorry you had some disappointments. We are sorry the pool closure and odor put a damper on your visit. Please know we are always working to improve and will be sure to review your comments internally. It's our hope we have another opportunity to impress you in the future.
The hotel was clean and the staff friendly and courteous. Highly recommended.
Wing
Stayed 3 nights in Apr 2023
Response from General Manager on Apr 27, 2023
Thank you for sharing how much you enjoyed your stay at Residence Inn by Marriott Hartford Avon. We are delighted to see that you liked our clean accommodations and friendly guest service. Please come back and see us again in the future.
Upon arriving at the hotel , checked in around 8:30 pm was given a room 2nd floor . Got out of elevator smelled dog urine got worse walking down hallway . Terrible smell inside of room .. in am Went to front desk told the smell was terrible .. asked if they had animals in this hotel he said yes asked what floor he said 2nd .. he would check and tell manager .. they would call me . I had to call back the hotel 7 hours later to see what they were going to do about it .. got manager on phone .. who said she was aware taking care of it Monday .. she said she could give me $30 off my stay .. not acceptable the smell was horrible and she admitted as well .. very upset about this stay .
I don’t know what you can do about this
I use hotels .com Frequently a very big disappointment. Not acceptable the way they handled this matter
Manager didn’t really care
mindy
Stayed 1 night in Apr 2023
Response from General Manager on Apr 25, 2023
Dear Mindy,We're sorry that this time around, we could not come to a resolution that you found satisfactory. Please know that our team works hard to meet all our guests' requests to the best of our ability, and rest assured, this is not a common occurrence. We will be sure to discuss with our team how we can better address this in the future. Please allow us to welcome you back on your next visit to Avon and show you a more enjoyable stay our guests have come to expect from us.
Nice hotel… quiet area… affordable… clean room… friendly staff. Only critique would be the smell of pet urine in the hallway of the floor I stayed on.
Gregory
Stayed 1 night in Apr 2023
Response from General Manager on Apr 6, 2023
Dear Gregory,From our clean accommodations to our friendly staff, we're delighted to know that you appreciated everything about your time with us at Residence Inn by Marriott Hartford Avon. Please come back and join us again at some point soon.
The staff couldn’t have been nicer. Extremely helpful & friendly.
Caroline
Stayed 1 night in Apr 2023
Response from General Manager on Apr 4, 2023
Dear Caroline,We're so happy to know that our amazing team members helped make your visit to Residence Inn by Marriott Hartford Avon that much better. Please come back and stay with us again soon.
Dear Shekhar,We were happy to provide you with quiet, convenient accommodations, and we're glad you enjoyed your visit. The next time you're in the area, please come see us again at Residence Inn by Marriott Hartford Avon!
Dear Olivia,We always enjoy hearing from our guests. It's great to know that our convenient location and friendly staff added to your experience. Thank you for the kind review. Please come see us again soon.
The hotel was very clean. The only downfall was that there wasn’t enough queen bedrooms.
Lauren
Stayed 2 nights in Jan 2023
Response from General Manager on Jan 24, 2023
Dear Lauren,Our clean and cozy accommodations perfectly reflect the hard work of our outstanding housekeeping team, and they will be proud you appreciated their diligence. We truly appreciate you allowing us to welcome you to Residence Inn by Marriott Hartford Avon for a much-needed getaway. Come back anytime!
Dear Sarah,We're so happy to know that everything was in order for your stay and that you had a great time overall at Residence Inn by Marriott Hartford Avon! Your recommendation means the world to us, and we hope you'll stay with us again soon.
The hotel staff were polite and nice. The hotel was a bit outdated but it was clean.
WAVERLY
Response from General Manager on Jan 1, 2023
Thank you for allowing Residence Inn by Marriott Hartford Avon to host your recent stay. We're delighted to hear you appreciated the attentive and courteous service our team provided, as well as our clean accommodations. We're grateful for your valuable comments, and we hope to exceed your expectations the next time you're in the area.
Dear Elaine,We are thrilled to know you enjoyed your time here at Residence Inn by Marriott Hartford Avon! Your review has brought a smile to our faces. Thank you for taking the time to leave us a review and for awarding us with a perfect review score. Come back to Residence Inn by Marriott Hartford Avon anytime your adventures point you back in our direction.
I chose this hotel because it has a kitchen and is well managed by Marriott. Overall most hardware was what I expected, but the guy at the reception was so unkind and rude. I was totally disappointed and regretful about I chose this hotel only for the name. Shame on the reception guy!
Minyoung
Stayed 1 night in Dec 2022
Response from General Manager on Dec 6, 2022
Dear Minyoung,Our team endeavors to provide friendly and attentive service at all times, and we apologize if you feel we may have missed that mark this time around. Your experience will be reviewed with the relevant parties to ensure that we are meeting our own high hospitality standards, and we hope that you will allow us to change your perceptions down the line.
A little cheap with breakfast options.
Waffles only on weekends? Why?
Patricia
Response from General Manager on Dec 4, 2022
Dear Patricia,Thank you for taking a moment to share your feedback. Our team is constantly searching for ways to improve our guest experience, so rest assured we will discuss your constructive comments with our food and beverage team. Nevertheless, it was a joy hosting you, and we hope you'll revisit us down the road.
Dear Elaine,It was a pleasure to welcome you to Residence Inn by Marriott Hartford Avon during your recent visit. We're pleased to hear you had an enjoyable experience and appreciated the kitchen area in your room. Thank you for taking the time to share your positive rating, and we hope to have the opportunity to host your next visit to the area.
Dear Elaine,On behalf of our Residence Inn by Marriott Hartford Avon team, we are thrilled to hear that you enjoyed your time with us and all we offer. It would be wonderful to welcome you back, so please return soon for another memorable five-star experience.
4/10 Poor
Eun, palisades park
Traveled with family
Oct 24, 2022
Disliked: Property conditions & facilities
Heating system make loud noise and hot water temp too low to take shower
Eun
Stayed 2 nights in Oct 2022
Response from General Manager on Oct 29, 2022
Dear Eun,Thank you for letting us know your concerns. Rest assured, our team is looking into your experience, and we would love nothing more than to welcome you back for a more comfortable visit.
8/10 Good
JASON
Traveled with family
Oct 14, 2022
Liked: Cleanliness, staff & service, room comfort
Good place to stay in Farmington Valley
Good overall stay, bathroom fixture maintenance needs to be a priority.
JASON
Stayed 1 night in Oct 2022
Response from General Manager on Oct 16, 2022
Dear Jason,Thank you for your positive rating of Residence Inn by Marriott Hartford Avon! Our maintenance team will address any issues with our bathroom fixtures. That said, we're happy you otherwise enjoyed staying with us. We welcome your thoughtful praise and hope you'll return!